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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many customers praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The product is frequently highlighted as a life-saver, with many people appreciating its effectiveness in reducing pain and allowing them to maintain their daily activities. People are particularly impressed with the quick relief it provides and the overall positive impact on their quality of life. However, some customers also noted significant issues with the product's durability, reporting that devices stopped working after a short period or even after just a few uses. These individuals also expressed dissatisfaction with customer service, citing difficulties in reaching support, slow responses, and unhelpful resolutions, especially regarding product replacements or subscription cancellations.

What people talk about most

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the device, calling it a "life... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers express significant... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the Livia support team for... See more

Subscription

Consumers find subscriptions to be ambiguous. Many reviewers express frustration with the difficulty of... See more

Quality

Clients share ambiguous opinions on quality. Many customers are satisfied, reporting that the product... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Livia support team was very helpful and they resolved my issue. It was quick and easy to use the online chat feature to report my problem. Alina created a ticket and reached out to assist me in a... See more

Company replied

Rated 4 out of 5 stars

TOTAL LIFESAVER! CUSTOMER SERVICE ROCKS! $8/month subscription is totally worth it!Backstory: I have extremely painful periods and I finally caved and I bought my Livia device on Christmas Day last... See more

Company replied

Rated 4 out of 5 stars

I placed my order on 28 December 2025 during a promotion though it was only shipped on 28 January 2026—likely due to the holidays and stock availability. Thankfully, it arrived just before my t... See more

Company replied

Rated 5 out of 5 stars

My Livia is simply a lifesaver. As someone with heavy periods following IVF treatments and severe cramps, there is nothing I recommend more than this device. It will become your best friend, rest assu... See more

Company replied


Company details

  1. Medical Technology Manufacturer

Written by the company

Revolutionize your menstrual pain relief with Livia – The Off Switch for Menstrual Pain! This FDA-cleared wearable employs patented SmartWave™ Pain-blocking Technology, delivering rapid relief in just 30-to-60 seconds. Trusted by 250,000 users globally with 10,000 Five-Star reviews across various platforms, Livia is 100% drug-free, clinically tested, and compact for discreet wear. Customize your Livia to match your style, and revel in continuous relief through its enduring battery and USB rechargeability. The comprehensive kit ensures you have everything you need. Say goodbye to menstrual pain, and hello to Livia!


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

This little gadget is great!!

This little gadget is great!!! It works wonders and is super discreet! The skins are cute and let you match your outfits. I wish the case were bigger as the Livia fits perfectly but the flower pads are tight and I’m afraid of bending them or bending the cable, so I usually don’t put them inside. But is it a great option for anyone wishing to have a medicine free solution!

February 22, 2024
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Reply from Livia

Thank you for your awesome review, Carrie. I am so happy to see you love Livia so much. Enjoy your pain free period :)

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Rated 5 out of 5 stars

I LOVE my Livia!!

I LOVE my Livia!!
After my first child my cramps were horrible, then found Livia and boy am I grateful for this product it helps relieve my cramps within seconds. Totally recommend!!

February 22, 2024
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Reply from Livia

Thank you for sharing your Livia experience Ashley :)

Rated 4 out of 5 stars

Great product, tips for a safe storage

All great with the device, its confirmed benefits and the customer support, just if you purchase the product, make sure to store the flower pad cables not in the Livia square case or you will have to change them every 6 months.
Livia square case is in fact small enough to contain the device, but it forces you to fold the little fragile cables until they gradually wear out and break. Once broken, the copper wires are exposed and if your skin or fingers are sweat, they could even harm you unless you patiently cover them with duct tape.
Not a big problem though if you are American and you purchase a monthly subscription, cause of the warranty and the great customer-oriented assistance.
The problem arises if you are foreigner and you have to pay customs on top of every replacement shipping.
As a workaround to enlarge the lifespan of my device, I store the cables into a used glasses cases and my Livia into its small case.
I hope in future Livia comes up with a solution to this problem either with a redesigned case or with reinforced cables.

February 22, 2024
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Reply from Livia

Thank you for your feedback, Anna.
I am happy to see that Livia is helping you with your period pain :)

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Rated 5 out of 5 stars

I used to get horrible cramps

I used to get horrible cramps, livia makes them much more manageable or completely gone. This is the only thing that has really worked for me and the fact that it is drug free is great.

February 21, 2024
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Reply from Livia

Thank you, Anna, for sharing how much Livia is helping you :)

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Rated 3 out of 5 stars

Look brilliant product tbf...

Look brilliant product tbf... but I had to send my unit back after after a few months for warranty. That would've been fine except I never received the replacement unit, and then was given the run around, and then straight up ghosted. I tried to cancel my sub because while I was still being sent the pads, I still had no unit and had to go through my bank to cancel. I bought an Ova and nearly 12 months after I had sent it back and been categorically ignored through all channels that I finally got the replacement. No sincere apologies, or explanation, nothing. It just turned up in the mail one day. Will never trust this company again.

Ps the Ova works just as well and the pad shape is more comfortable. No stabby stabby petals.

February 22, 2024
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Reply from Livia

I apologize for your negative experience with us, Sweetiepie, and am happy for you that you found a solution for your pain.

Rated 5 out of 5 stars

Bloody brilliant

Bloody brilliant. Less pain killers, tidy little unit. Effective and very very helpful. I loaned it to my mate with endo and she bought one too!

February 22, 2024
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Reply from Livia

Thank you for your amazing review, Claudia.
So glad we can help you and your mate :)

Rated 5 out of 5 stars

Life changing.

I got Livia when it first came out and it has been life-changing. I suffer from severe periods and extreme pelvic pain. These episodes happen so fast that Livia is the only thing that helps me. I've only had to replace my cords once and that's after biweekly use for over a year. Its settings vary so while I will comfortably rock the highest setting, others can start with the lowest level. The battery life seems good and the pads aren't bad to replace. I recommend this product to everyone woman. I can't recommend it enough.

February 22, 2024
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Reply from Livia

Thank you for sharing, Nicole.
I am so happy to see Livia is helping you so much, enjoy :)

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Rated 5 out of 5 stars

This product really is a game changer…

This product really is a game changer when it comes to relief. I bought it on a whim hoping it would be something I would use more than once. It’s been a life saver honestly.

February 22, 2024
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Reply from Livia

So happy for you, Heather :)
Enjoy your pain-free period.

Rated 1 out of 5 stars

Didn’t get money back

The device itself is good. Nice design and easy to use. I gave one star because I’ve never got my money back and non of the representative tried to help me. Website says that money back guarantee if Livia doesn’t help you. It didn’t. I have really bad cramps. So I sent the device back but my money has never been returned. It is very frustrating.

February 21, 2024
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Reply from Livia

I apologize for this negative experience, Ekaterina.
Please check your email address, I just sent you an email to try and help you solve this issue.

Rated 5 out of 5 stars

Great product

Wonderful product. Works really well to give a massage relief.

February 22, 2024
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Reply from Livia

Thank you for your awesome review Paula :)

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Rated 5 out of 5 stars

The product itself is incredible

The product itself is incredible. Works great for my stage 4 endometriosis when the painkillers aren't taking the egde off. The pad delivery is all over the place the the subscription which can be a little frustrating but customer service is always helpful

February 22, 2024
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Reply from Livia

Thank you for sharing your experience, Megan.
So happy to see Livia is helping you so much with your pain :)

Rated 5 out of 5 stars

Endometriosis life-saver

When my endometriosis was stopping me from doing anything - attending classes, walking my dog, etc - Livia was a life-saver. It made my life possible again.

February 22, 2024
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Reply from Livia

I am so happy to see Livia is helping you so much, Emma.
Enjoy your pain free period :)

Rated 1 out of 5 stars

Took long and expensive delivery

It took. The package about a year to arrive and I had to pay the delivery company here 25 extra dollars. More than the cost of what I bought.

February 22, 2024
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Reply from Livia

I apologize for your negative experience Laura. Please note that we are doing our best to improve so these things will not happen again.

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