While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many customers praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The product is frequently highlighted as a life-saver, with many people appreciating its effectiveness in reducing pain and allowing them to maintain their daily activities. People are particularly impressed with the quick relief it provides and the overall positive impact on their quality of life. However, some customers also noted significant issues with the product's durability, reporting that devices stopped working after a short period or even after just a few uses. These individuals also expressed dissatisfaction with customer service, citing difficulties in reaching support, slow responses, and unhelpful resolutions, especially regarding product replacements or subscription cancellations.

What people talk about most

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the device, calling it a "life... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers express significant... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the Livia support team for... See more

Subscription

Consumers find subscriptions to be ambiguous. Many reviewers express frustration with the difficulty of... See more

Quality

Clients share ambiguous opinions on quality. Many customers are satisfied, reporting that the product... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Livia support team was very helpful and they resolved my issue. It was quick and easy to use the online chat feature to report my problem. Alina created a ticket and reached out to assist me in a... See more

Company replied

Rated 4 out of 5 stars

TOTAL LIFESAVER! CUSTOMER SERVICE ROCKS! $8/month subscription is totally worth it!Backstory: I have extremely painful periods and I finally caved and I bought my Livia device on Christmas Day last... See more

Company replied

Rated 4 out of 5 stars

I placed my order on 28 December 2025 during a promotion though it was only shipped on 28 January 2026—likely due to the holidays and stock availability. Thankfully, it arrived just before my t... See more

Company replied

Rated 5 out of 5 stars

My Livia is simply a lifesaver. As someone with heavy periods following IVF treatments and severe cramps, there is nothing I recommend more than this device. It will become your best friend, rest assu... See more

Company replied


Company details

  1. Medical Technology Manufacturer

Written by the company

Revolutionize your menstrual pain relief with Livia – The Off Switch for Menstrual Pain! This FDA-cleared wearable employs patented SmartWave™ Pain-blocking Technology, delivering rapid relief in just 30-to-60 seconds. Trusted by 250,000 users globally with 10,000 Five-Star reviews across various platforms, Livia is 100% drug-free, clinically tested, and compact for discreet wear. Customize your Livia to match your style, and revel in continuous relief through its enduring battery and USB rechargeability. The comprehensive kit ensures you have everything you need. Say goodbye to menstrual pain, and hello to Livia!


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

It was not worth my money

It was not worth my money. Not at all. It may distract me a little bit while the painkillers start to work, bur no, this device does NOT switch the pain off.

I have severe cramps during my period, and all the advertising of this brand made me think this TENS machine could really help with that. It doesn't. It simply doesn't.

I even tried to ask for a refund (as they advertised they'd do in case of insatisfaction), but they refused to do it.

February 22, 2024
Livia logo

Reply from Livia

I apologize for your negative experience Maria. You are welcome to contact our customer service team through our website and we'll see how we can help you.

Advertisement
Rated 5 out of 5 stars

This helps me get through

My period is too painful to just use Livia. But, it helps me with the pain when just pain meds don't help.

January 1, 2024
Livia logo

Reply from Livia

Thank you for sharing your Livia experience, Jen.
Enjoy your Livia :)

Rated 4 out of 5 stars

The device itself is a miracle worker

The device itself is a miracle worker. I'm not sure how it took do long to find such a comprehensive solution to period pain. The only draw back is changing the gel pads doesn't always go the smoothest. Especially the first ones.

February 13, 2024
Livia logo

Reply from Livia

Happy to see Livia is helping you and also thank you for your feedback :)

Rated 5 out of 5 stars

Perfect Thing

My mom got this for me because nothing else was working for cramps and I absolutely LOVE it!

February 5, 2024
Livia logo

Reply from Livia

So happy for you Aira :)
Enjoy your pain-free period 💜

Advertisement
Rated 5 out of 5 stars

Menstrual cramp relief - finally!

It's an amazing product that significantly decreases pain from period cramps. It makes it possible for me to get through my work day without taking an unhealthy amount of nsaids that i had been taking for relief. The company is very friendly and even replaced one for me free of charge. 10/10 I would recommend this to every menstruating woman.

February 4, 2024
Livia logo

Reply from Livia

I am so happy to see how much Livia is helping you, Tabitha.
Enjoy your pain free period :)

Rated 5 out of 5 stars

It’s amazing

I love my livia, seriously I would be crying without this thing. Right now. It makes the pain a lot more manageable and I seriously love the little massage it gives me.

January 31, 2024
Livia logo

Reply from Livia

Thank you Natalie, enjoy your Livia :)

Rated 1 out of 5 stars

The absolute worst

The absolute worst! I made my first order on December 3, 2020. It was meant to be a birthday present for my wife as she tends to have really painful cramps during her period. They stated that they will send new gel pads every 6 months when I subscribed (Every month $8). After 8 months, I haven't received the renewal so I personally contacted their customer support, in which they sent me the next batch. 3 years later, I only got the initial batch and the batch I personally contacted the customer service for, haven't received any batches since.

I highly don't recommend buying their product. Don't know why it took me so long but as of today, I have unsubscribed to their service, just not worth it.

January 15, 2024
Unprompted review
Livia logo

Reply from Livia

I apologize for your negative experience.
Please note that to get more gel pads, all you had to do was log into your account on our website and click on the "order gel pads" button and the system would've automatically create an order for you, at no additional charge of course.
Hope you will give us another chance in the future.

Advertisement
Rated 4 out of 5 stars

Love this product

Love this product but I get some sort of rash every time I use it. I use it anyway though hahaha. I like finding ways to ease the pain without the use of pills

January 8, 2024
Livia logo

Reply from Livia

Thank you for sharing Vero, I am happy to see you love Livia so much. Regarding the rash, try to move the pads around a bit more often and that should help.

Rated 3 out of 5 stars

Battery Life

when starting to use Livia the battery life were much longer. I got my new Livia about 20 months ago and the battery life is very short and unhelpful during the day

January 8, 2023
Livia logo

Reply from Livia

Dear Tom,
Sorry to see that this is your experience.
Please contact our customer service through our website so we can see how we can help you.

Rated 5 out of 5 stars

Amazing product

I've never found a product that makes my period pain go away so fast. I love it.

January 3, 2024
Livia logo

Reply from Livia

So happy to see Livia is helping you so much, Kendra.
Enjoy your pain free period :)

Rated 5 out of 5 stars

My pain level went down when I turned…

My pain level went down when I turned the machine on. The only thing is the gel doesn't stick well after you take it off and reapply

January 2, 2024
Livia logo

Reply from Livia

Thank you for your feedback, Jennifer.
I am happy to see that Livia is helping you with your pain :)

Advertisement
Rated 4 out of 5 stars

Good product

Using this device reduced my usage of painkillers during my period

December 20, 2023
Livia logo

Reply from Livia

Thank you for sharing Veronique, enjoy your Livia :)

Rated 4 out of 5 stars

Livia is great, but also delicate.

I like my livia, it helps a lot, but I do not like that the wiring is so delicate (it is not the most sturdy).

December 19, 2023
Livia logo

Reply from Livia

Thank you for your feedback Vivien and enjoy your Livia :)

Rated 5 out of 5 stars

Cramps gone

Since I went off birth control, my periods got more intense and with it the cramps on first and second day. I use my Livia 2 days per month but I can tell you it’s totally worth it! I don’t need to take Midol anymore.

December 18, 2023
Livia logo

Reply from Livia

Thank you for sharing Laura.
So happy to see Livia is helping you so much :)

Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE.

TERRIBLE CUSTOMER SERVICE.
HAVE TRIED AND TRIED TO CHANGE SUBSCRIPTION OR REPORT A PROBLEM AND NO ONE EVER GETS BACK TO ME. MACHINE ONLY WORKS ABOUT HALF THE TIME AND STOPS SUDDENLY EVEN THOUGH IT'S FULLY CHARGED WITH NEW PADS. NEED TO WORK ON BETTER CUSTOMER SERVICE AND PRODUCTS.

March 1, 2023
Livia logo

Reply from Livia

I apologize for your negative experience with us Charlotte.
Hope you found your solution, but if you like to give us another chance and renew your subscription please contact our customer service team through our website and they will gladly help you.

Adi,
Customer Service Manager at Livia.

Advertisement
Rated 5 out of 5 stars

An absolutely amazing product !

An absolutely amazing product !! Helps to relieve cramps and menstrual pain. Helps with back aches and sore joints/muscles. A must buy !!

November 7, 2023
Livia logo

Reply from Livia

Dear Natasha,

Thank you for your awesome review. It makes me so happy to see that you love Livia so much.

Enjoy your pain-free period :)

Adi,
Customer Service Manager at Livia.

Rated 5 out of 5 stars

From the beginning on...

I've been using Livia ever since the startup and have recommended it close to 15 times by now.

November 17, 2023
Livia logo

Reply from Livia

Thank you so much, Jeanette, I am so happy to see how much Livia is helping you and your friends.
Enjoy your pain-free period :)

Adi,
Customer Service Manager at Livia.

Rated 1 out of 5 stars

No customer service

I have tried to contact your customer service many, many times. Not only did the entire package not arrive (I only got the case and no helpful product) I overpaid and never did see the actual unit. After so many failed attempts to contact I tried to delete myself from the mailing list and still I am getting not 1 but THREE emails at a time. Crappy service altogether. Beyond disappointing and frustrating.

December 14, 2023
Livia logo

Reply from Livia

Dear Kristie,

After checking your order I see that you ordered only the Livia skin and flower pads, there was no device in your order.
If you still like to receive a Livia device you are welcome to order through our website.

Adi,
Customer Service Manager at Livia.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look