My Mailing Room Reviews 

94
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

My Account Manager is Sean Fry and my communication with him is always very thorough, friendly and of huge benefit. We have recently signed up for another 3 year plan with My Mailing Room and look fo... See more

Rated 5 out of 5 stars

A great experience with My Mailing Room from start to finish. Lindsey was extremely helpful, patient and supportive throughout the process, particularly while I was trying to get the order signed... See more

Rated 5 out of 5 stars

Sean Fry has been a pleasant account Manager he has been very efficient and quick with responses.

Rated 5 out of 5 stars

Lindsey has been our rep since I first started dealing with My Mailing Room, and has been amazing! She has always been kind and extremely helpful. No matter the issue we've had - with our Franking mac... See more

Company replied

Company details

  1. Mailing Machine Supplier
  2. also in
  3. Envelope Supplier
  4. Shipping and Mailing Service

Written by the company

My Mailing Room is a MyGroupSolutions company and was formed in 1995. My Mailing Room offers you franking machines, folding and inserting machines and letter openers. My Mailing Room’s sister company MyGroupSecurity supplies X-Ray mailroom security equipment and other security products for businesses. We have within our team a wealth of industry experience and offer skilled account management both at point of sale and on an ongoing basis. Another MyGroupSolutions company, My Printing Room provides full print management hardware including multifunctional printers, photocopiers and desktop devices for businesses of any size throughout the UK. For more information about our mailing equipment and services please visit our website or give our friendly team a call on 01322 288890.


Contact info

4.8

Excellent

TrustScore 5 out of 5

94 reviews

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4.8

All reviews

(94)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Sean Fry - Account Manager

My Account Manager is Sean Fry and my communication with him is always very thorough, friendly and of huge benefit. We have recently signed up for another 3 year plan with My Mailing Room and look forward to continue working with Sean in the future.

October 12, 2026
Unprompted review
Rated 5 out of 5 stars

A great experience with My Mailing Room

A great experience with My Mailing Room from start to finish. Lindsey was extremely helpful, patient and supportive throughout the process, particularly while I was trying to get the order signed off.

Communication was excellent and I really appreciated Lindsey’s understanding and patience. The whole team (Tom & Andrew) have been friendly and professional, and I’m very pleased with the service we received.

I would happily recommend My Mailing Room.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Buisness

Excellent Buisness. Tom in particular has been very patient with us whilst we navigate the world of bulk mailing. Tom constantly keeps us up to date, and always takes the time to explain things thoroughly. Competetivly priced as a buisness also.

May 14, 2026
Unprompted review
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Reply from My Mailing Room

Hello, Thankyou for your great review and feedback regarding our colleague Tom. We are pleased to hear you are happy with the service and being kept up to date. Thankyou for taking the time to leave this review, Bekki.

Rated 5 out of 5 stars

Lindsey


Lindsey has been my rep since I started dealing with My Mailing Room. She was always amazing, kind and extremely helpful. No matter what issue I had she was ready to help.

March 18, 2026
Unprompted review
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Reply from My Mailing Room

Hello Edita, Thankyou for such a lovely review and kind feedback about Lindsey. Thankyou for taking the time to leave this review, Bekki.

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Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.

Quality staff.

Highly recommended.

October 24, 2025
Unprompted review
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Reply from My Mailing Room

Hello, Thankyou for taking the time to leave us a review. We are pleased you are happy with our customer service, Bekki.

Rated 5 out of 5 stars

All round quality

Quality print, fast delivery, and they’re happy to work with you to get the design right.

August 19, 2025
Unprompted review
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Reply from My Mailing Room

Hello, Thankyou for taking the time to leave a great review. We will pass this on to the team, Bekki.

Rated 5 out of 5 stars

Fabulous service

Fabulous service - stumbled upon them initially and since then have been absolutely great with exceptional service

August 20, 2025
Unprompted review
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Reply from My Mailing Room

Hello Stephen, Thankyou for your great review and taking the time to leave such great feedback, Bekki.

Rated 5 out of 5 stars

Great Service

Easy to use, very good experience and great customer service.

August 6, 2025
Unprompted review
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Reply from My Mailing Room

Hi Simon, Thank you for your review! We’re so pleased to hear that you had such a good experience with us and found our postal service easy to use. Providing great customer service is really important to us, so it’s lovely to know we’ve met your expectations. Thanks again for your feedback! Tim

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Rated 5 out of 5 stars

We regard My Group Solutions as part of…

We regard My Group Solutions as part of the team here. Sharing our views on excellent quality, cost effective reliability and speed of service- all carried out with passion and great humour. Tom is so brilliant to work with and a key partner in helping us to achieve exceptional client services. They really are the Postage saving experts. Thank you for all that you do for us everyday.

August 6, 2025
Unprompted review
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Reply from My Mailing Room

Hi Sarah, Thank you for such a brilliant review! We’re delighted to be considered part of your team and to share your values of quality, cost-effectiveness, and reliability — all delivered with a smile. It’s fantastic to hear that Tom has been such a great partner in supporting your client services, and we’ll be sure to pass on your kind words to him. Your trust and appreciation mean a lot to us. Thanks again for your ongoing support! Tim

Rated 5 out of 5 stars

I want to thank My Mailing Room and Tom…

I want to thank My Mailing Room and Tom Lacey who has helped our team throughout our experience with this company. Tom has gone the extra mile which has made all the difference, no email or question is too difficult and he truly a credit to the company. Sadly we have been unable to kidnap him to work for us and want to thank all the team for being fantastic throughout our experience / help us build our brand. Thanks again 😁😁🙏🏽🙏🏽

August 5, 2025
Unprompted review
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Reply from My Mailing Room

Hi Tom, Thank you for your wonderful review! We’re so pleased to hear that Tom Lacey has been able to support you and your team so well. His dedication and willingness to go the extra mile make him a real asset, and it’s great to know he’s made such a difference to your experience with us along with saving time and money when sending your mail. We’ll make sure your kind words are shared with him and the rest of the team. Thanks again for your feedback and support! Tim

Rated 5 out of 5 stars

Fantastic service! 🌟

The service we have received from Tom at My Mailing Room has been fantastic!

From the outset Tom has been incredibly attentive, efficient, helpful, and friendly. He really took the time to understand the support we needed, and nothing was too much trouble.

Since working with Tom, he has set us up with a folding and inserting machine (aka Eunice ☺️) for mail processing, a mailing and postage collection service, and a new printer. Everything is working brilliantly and we are very happy!

Thank you for all your support, Tom - you are a true asset to My Mailing Room! 🌟😊

July 30, 2025
Unprompted review
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Reply from My Mailing Room

Thank you for your fantastic review! We’re so pleased to hear how well Tom has supported you, from setting up “Eunice” the folding and inserting machine, to arranging your mailing and postage collection service, and providing your new printer. It’s great to know everything is working perfectly and that Tom’s attentive and friendly approach has been so valuable. We really appreciate your feedback and look forward to continuing to work with you. Tim

Rated 5 out of 5 stars

Outstanding Service from Tom at MyGroup!

I can’t speak highly enough about the incredible service I received from Tom at MyGroup. From start to finish, Tom went above and beyond to ensure everything was handled smoothly, professionally, and with genuine care. His communication was clear and timely, and he made what could have been a stressful process feel completely seamless.

It’s rare to come across someone so dedicated to delivering exceptional service — Tom is truly a standout. He was not only knowledgeable and efficient but also friendly, approachable, and always willing to go the extra mile.

Thanks to Tom, I felt completely supported throughout, and the experience exceeded all my expectations. If you’re looking for someone who truly puts clients first, look no further than Tom at MyGroup!

July 23, 2025
Unprompted review
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Reply from My Mailing Room

Hi Scott, Thank you for your glowing review! We’re so pleased to hear that Tom provided such exceptional service from start to finish, making the whole process smooth and stress-free. It’s great to know his professionalism, clear communication, and genuine care stood out to you. We’ll be sure to share your feedback with him — he’ll be chuffed! Thanks again for your trust and kind words. Tim

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Rated 4 out of 5 stars

REVIEW

Rebecca was great and very helpful but being new the role of installing the equipment she struggled with a couple of aspects. This meant that she was not able to install the machine on the day and she had to come back for a second visit. To her credit, she did resolve / work out what needed to be done. The machine is working really well.

April 1, 2025
Unprompted review
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Reply from My Mailing Room

Hi Valerie, Thank you for your review and for your understanding. We're pleased to hear that Rebecca was helpful and, despite a couple of initial challenges, ensured everything was resolved and the franking machine was installed correctly. It’s great to know the equipment is now working well. We really appreciate your patience and your kind words. Thanks again, Bekki.

Rated 5 out of 5 stars

Rebecca was a star trying to get our…

Rebecca was a star trying to get our system set up with the DD on the account sorted and fixed so we can download the funds. It took a little while but she got to the root of the issue and now all is good :)

April 24, 2025
Unprompted review
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Reply from My Mailing Room

Thank you Sue for taking the time to share your experience regarding adding postage to your franking machine. We like having account managers for that reason, a single point of contact can make a big difference to resolving issues. I will be passing your comments onto Rebecca too. Thanks again for your 5 star review. Tim

Rated 5 out of 5 stars

Very happy with our experience working…

Very happy with our experience working with Lindsey and the team. Great depth of knowledge of the products, really helpful advice, overall a great experience working with Lindsey and the team.

March 6, 2025
Unprompted review
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Reply from My Mailing Room

Thanks Graeme for leaving a review. We are very proud of our team of postage experts, whether it is postal services or mailing equipment we believe that their depth of knowledge is second to none, so your review was very nice to read. Thank you for taking the time to write it. Tim

Rated 5 out of 5 stars

A highly professional and knowledgeable…

A highly professional and knowledgeable company end to end. Once approached, Lindsey gathered our requirements and proposed a matching solution. With clear presentation and communication, Lindsey was amazing throughout the whole process. Her advice, support and patience was greatly appreciated, to the point of contact during personal leave. Will use again.

November 18, 2024
Unprompted review
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Reply from My Mailing Room

Hi Wesley, Thank you for your detailed review! We’re so pleased to hear that Lindsey provided such a professional and supportive experience from start to finish. It’s great to know her clear communication, patience, and dedication—especially going above and beyond during her personal leave—made such a positive impact. We really appreciate your kind words and look forward to working with you again in the future. Thanks again! Tim

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Rated 5 out of 5 stars

Lindsey is always great help and always…

Lindsey is always great help and always quick at responding! I would highly recommend :)

March 12, 2025
Unprompted review
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Reply from My Mailing Room

Hi Georgia, Thank you for your review! It’s lovely to hear that Lindsey has been such a great help and consistently quick to respond. We really appreciate your recommendation and are glad you’ve had a positive experience with us. Thanks again! Tim

Rated 5 out of 5 stars

very efficient and helpful

Happy with all aspects of My Mailing room. Lindsey always replies immediately and if I have any issues they are resolved straight away. Our letter opener works a treat and saves a lot of time!

March 5, 2025
Unprompted review
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Reply from My Mailing Room

Hi Julie, Thank you for your review! It’s great to hear you’re happy with all aspects of our service. Lindsey will be pleased to know her quick responses and support have made a difference. We're also glad to hear the letter opener is working well and helping to save time. Thanks again for your feedback! Tim

Rated 5 out of 5 stars

Top class service

Top class service! Lindsey was extremely helpful and attentive to ensure we purchased the correct product to suit our needs. She provided brilliant advice and was very responsive when handling any queries we had.

March 12, 2025
Unprompted review
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Reply from My Mailing Room

Hi Donal, Thank you for your review! It’s great to hear that Lindsey provided such helpful and attentive service, making sure you found the right product for your needs. We’re pleased her advice and quick responses made the process smooth for you. Thanks again for your feedback and support! Tim

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