I want to thank My Mailing Room and Tom Lacey who has helped our team throughout our experience with this company. Tom has gone the extra mile which has made all the difference, no email or question i... See more
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See what reviewers are saying
We regard My Group Solutions as part of the team here. Sharing our views on excellent quality, cost effective reliability and speed of service- all carried out with passion and great humour. Tom is so... See more
Company replied
Lindsey has been our rep since I first started dealing with My Mailing Room, and has been amazing! She has always been kind and extremely helpful. No matter the issue we've had - with our Franking mac... See more
Company replied
The service we have received from Tom at My Mailing Room has been fantastic! From the outset Tom has been incredibly attentive, efficient, helpful, and friendly. He really took the time to unde... See more
Company replied
Company details
Written by the company
My Mailing Room is a MyGroupSolutions company and was formed in 1995. My Mailing Room offers you franking machines, folding and inserting machines and letter openers. My Mailing Room’s sister company MyGroupSecurity supplies X-Ray mailroom security equipment and other security products for businesses. We have within our team a wealth of industry experience and offer skilled account management both at point of sale and on an ongoing basis. Another MyGroupSolutions company, My Printing Room provides full print management hardware including multifunctional printers, photocopiers and desktop devices for businesses of any size throughout the UK. For more information about our mailing equipment and services please visit our website or give our friendly team a call on 01322 288890.
Contact info
Unit 1 Swan Business Park, Sandpit Road, DA1 5ED, Dartford, United Kingdom
- 01322 288890
- enquiries@mymailingroom.com
- www.mymailingroom.com
Lindsey
Lindsey has been my rep since I started dealing with My Mailing Room. She was always amazing, kind and extremely helpful. No matter what issue I had she was ready to help.
March 18, 2026
Unprompted review
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Excellent customer service.
Excellent customer service.
Quality staff.
Highly recommended.
October 24, 2025
Unprompted review
All round quality
Quality print, fast delivery, and they’re happy to work with you to get the design right.
August 19, 2025
Unprompted review
Fabulous service
Fabulous service - stumbled upon them initially and since then have been absolutely great with exceptional service
August 20, 2025
Unprompted review
Great Service
Easy to use, very good experience and great customer service.
August 6, 2025
Unprompted review
Reply from My Mailing Room
Hi Simon, Thank you for your review! We’re so pleased to hear that you had such a good experience with us and found our postal service easy to use. Providing great customer service is really important to us, so it’s lovely to know we’ve met your expectations. Thanks again for your feedback! Tim
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We regard My Group Solutions as part of…
We regard My Group Solutions as part of the team here. Sharing our views on excellent quality, cost effective reliability and speed of service- all carried out with passion and great humour. Tom is so brilliant to work with and a key partner in helping us to achieve exceptional client services. They really are the Postage saving experts. Thank you for all that you do for us everyday.
August 6, 2025
Unprompted review
Reply from My Mailing Room
Hi Sarah, Thank you for such a brilliant review! We’re delighted to be considered part of your team and to share your values of quality, cost-effectiveness, and reliability — all delivered with a smile. It’s fantastic to hear that Tom has been such a great partner in supporting your client services, and we’ll be sure to pass on your kind words to him. Your trust and appreciation mean a lot to us. Thanks again for your ongoing support! Tim
I want to thank My Mailing Room and Tom…
I want to thank My Mailing Room and Tom Lacey who has helped our team throughout our experience with this company. Tom has gone the extra mile which has made all the difference, no email or question is too difficult and he truly a credit to the company. Sadly we have been unable to kidnap him to work for us and want to thank all the team for being fantastic throughout our experience / help us build our brand. Thanks again 😁😁🙏🏽🙏🏽
August 5, 2025
Unprompted review
Reply from My Mailing Room
Hi Tom, Thank you for your wonderful review! We’re so pleased to hear that Tom Lacey has been able to support you and your team so well. His dedication and willingness to go the extra mile make him a real asset, and it’s great to know he’s made such a difference to your experience with us along with saving time and money when sending your mail. We’ll make sure your kind words are shared with him and the rest of the team. Thanks again for your feedback and support! Tim
Fantastic service! 🌟
The service we have received from Tom at My Mailing Room has been fantastic!
From the outset Tom has been incredibly attentive, efficient, helpful, and friendly. He really took the time to understand the support we needed, and nothing was too much trouble.
Since working with Tom, he has set us up with a folding and inserting machine (aka Eunice ☺️) for mail processing, a mailing and postage collection service, and a new printer. Everything is working brilliantly and we are very happy!
Thank you for all your support, Tom - you are a true asset to My Mailing Room! 🌟😊
July 30, 2025
Unprompted review
Reply from My Mailing Room
Thank you for your fantastic review! We’re so pleased to hear how well Tom has supported you, from setting up “Eunice” the folding and inserting machine, to arranging your mailing and postage collection service, and providing your new printer. It’s great to know everything is working perfectly and that Tom’s attentive and friendly approach has been so valuable. We really appreciate your feedback and look forward to continuing to work with you. Tim
Outstanding Service from Tom at MyGroup!
I can’t speak highly enough about the incredible service I received from Tom at MyGroup. From start to finish, Tom went above and beyond to ensure everything was handled smoothly, professionally, and with genuine care. His communication was clear and timely, and he made what could have been a stressful process feel completely seamless.
It’s rare to come across someone so dedicated to delivering exceptional service — Tom is truly a standout. He was not only knowledgeable and efficient but also friendly, approachable, and always willing to go the extra mile.
Thanks to Tom, I felt completely supported throughout, and the experience exceeded all my expectations. If you’re looking for someone who truly puts clients first, look no further than Tom at MyGroup!
July 23, 2025
Unprompted review
Reply from My Mailing Room
Hi Scott, Thank you for your glowing review! We’re so pleased to hear that Tom provided such exceptional service from start to finish, making the whole process smooth and stress-free. It’s great to know his professionalism, clear communication, and genuine care stood out to you. We’ll be sure to share your feedback with him — he’ll be chuffed! Thanks again for your trust and kind words. Tim
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REVIEW
Rebecca was great and very helpful but being new the role of installing the equipment she struggled with a couple of aspects. This meant that she was not able to install the machine on the day and she had to come back for a second visit. To her credit, she did resolve / work out what needed to be done. The machine is working really well.
April 1, 2025
Unprompted review
Reply from My Mailing Room
Hi Valerie, Thank you for your review and for your understanding. We're pleased to hear that Rebecca was helpful and, despite a couple of initial challenges, ensured everything was resolved and the franking machine was installed correctly. It’s great to know the equipment is now working well. We really appreciate your patience and your kind words. Thanks again, Bekki.
Rebecca was a star trying to get our…
Rebecca was a star trying to get our system set up with the DD on the account sorted and fixed so we can download the funds. It took a little while but she got to the root of the issue and now all is good :)
April 24, 2025
Unprompted review
Reply from My Mailing Room
Thank you Sue for taking the time to share your experience regarding adding postage to your franking machine. We like having account managers for that reason, a single point of contact can make a big difference to resolving issues. I will be passing your comments onto Rebecca too. Thanks again for your 5 star review. Tim
Very happy with our experience working…
Very happy with our experience working with Lindsey and the team. Great depth of knowledge of the products, really helpful advice, overall a great experience working with Lindsey and the team.
March 6, 2025
Unprompted review
Reply from My Mailing Room
Thanks Graeme for leaving a review. We are very proud of our team of postage experts, whether it is postal services or mailing equipment we believe that their depth of knowledge is second to none, so your review was very nice to read. Thank you for taking the time to write it. Tim
A highly professional and knowledgeable…
A highly professional and knowledgeable company end to end. Once approached, Lindsey gathered our requirements and proposed a matching solution. With clear presentation and communication, Lindsey was amazing throughout the whole process. Her advice, support and patience was greatly appreciated, to the point of contact during personal leave. Will use again.
November 18, 2024
Unprompted review
Reply from My Mailing Room
Hi Wesley, Thank you for your detailed review! We’re so pleased to hear that Lindsey provided such a professional and supportive experience from start to finish. It’s great to know her clear communication, patience, and dedication—especially going above and beyond during her personal leave—made such a positive impact. We really appreciate your kind words and look forward to working with you again in the future. Thanks again! Tim
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Lindsey is always great help and always…
Lindsey is always great help and always quick at responding! I would highly recommend :)
March 12, 2025
Unprompted review
Reply from My Mailing Room
Hi Georgia, Thank you for your review! It’s lovely to hear that Lindsey has been such a great help and consistently quick to respond. We really appreciate your recommendation and are glad you’ve had a positive experience with us. Thanks again! Tim
very efficient and helpful
Happy with all aspects of My Mailing room. Lindsey always replies immediately and if I have any issues they are resolved straight away. Our letter opener works a treat and saves a lot of time!
March 5, 2025
Unprompted review
Reply from My Mailing Room
Hi Julie, Thank you for your review! It’s great to hear you’re happy with all aspects of our service. Lindsey will be pleased to know her quick responses and support have made a difference. We're also glad to hear the letter opener is working well and helping to save time. Thanks again for your feedback! Tim
Top class service
Top class service! Lindsey was extremely helpful and attentive to ensure we purchased the correct product to suit our needs. She provided brilliant advice and was very responsive when handling any queries we had.
March 12, 2025
Unprompted review
Reply from My Mailing Room
Hi Donal, Thank you for your review! It’s great to hear that Lindsey provided such helpful and attentive service, making sure you found the right product for your needs. We’re pleased her advice and quick responses made the process smooth for you. Thanks again for your feedback and support! Tim
Good Communication
Very helpful and communicate well, customer services have always been upbeat and genuinely interested in resolving my issues. Our designated contact always gets back to me quickly when I have queries. Machine works flawlessly (Post Base Mini) and has made the office run more efficiently.
March 12, 2025
Unprompted review
Reply from My Mailing Room
Hi Reece, Thank you for your review! We’re really pleased to hear that our team has been helpful, responsive, and proactive in resolving any issues. It’s great to know your PostBase Mini is running flawlessly and helping to make things more efficient in the office. We appreciate your feedback and ongoing support. Thanks again! Tim
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Charlie is a Star
Charlie made the whole process of changing our franking machine really easy and even came to our office to install it for us. The whole experience was faultless.
March 3, 2025
Unprompted review
Reply from My Mailing Room
Hi Athos, Thank you for your review! It’s great to hear that Charlie made the process of changing your franking machine so straightforward and even handled the installation personally. We’re really pleased everything went smoothly and that you had a faultless experience. Thanks again for your feedback! Tim
A great and professional service form…
A great and professional service form Charlie Mepstead, I would highly recommend.
February 25, 2025
Unprompted review
Reply from My Mailing Room
Hi Ian, Thank you for your review! It’s great to hear that Charlie provided you with such professional service. We really appreciate your recommendation and are pleased you had a positive experience with us. Thanks again! Tim
Knowledgeable Engineer
The engineer installing my letter folding machine was Tom; he was a jovial and professional individual. He exhibited genuine interest in his field of work and was able to answer all of my questions and explain intricate parts of the machine. Overall, a lovely visit and would highly recommend!
March 7, 2025
Unprompted review
Reply from My Mailing Room
Hi Syl, Thank you for your review! We’re really pleased to hear that Tom provided a professional and friendly service during the installation of your letter folding machine. It’s great that he was able to answer all of your questions and explain everything clearly. We appreciate your recommendation and are glad you had a positive experience. Thanks again! Tim
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