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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, most reviewers were unhappy with their experience overall. Many people were deeply dissatisfied with the customer service, finding it completely unhelpful, unresponsive, and very difficult to reach when problems occurred. Consumers also felt extremely frustrated by unexpected automatic weekly subscriptions and unauthorized charges applied directly to their payment accounts without clear consent. However, some customers also noted that the meals were quite tasty, well prepared, fresh, and very convenient for busy days. Some reviewers were equally happy with the meal portion sizes, finding them satisfying and perfectly suited for maintaining proper daily control. People mentioned that having these ready options available at home made quick dinners very easy.

What people talk about most

Product

People report ambiguous experiences with product, as some customers praise the delicious taste, great... See more

Quality

Reviewers mention ambiguous feedback about quality, as many consumers praise the tasty flavors, healthy... See more

Order

Consumers find order to be ambiguous, reporting widespread frustration regarding automatic weekly... See more

Customer service

Customers experienced widespread frustration with customer service, frequently citing unanswered emails and a... See more

Subscription

Reviewers highlight negative aspects of subscription, expressing frustration over being automatically... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Poor quality meals - Metabolic Meals advertises as a high quality food delivery service. They have a good selection of meals to choose from, but their meals are definitely less tasty than FACTOR. Th... See more

Rated 2 out of 5 stars

We liked the food, it's tasty and portion controlled. They also claim to use quality ingredients. Many of the meals do nothave a vegetable, which is the first negative. The terrible customer service w... See more

Rated 2 out of 5 stars

I used the promotional offer for a first time customer and waited 7 days for my food. The first meal indicated grilled chicken and tortellini. The flavor was good, however, the chicken had no signs of... See more

Rated 2 out of 5 stars

The meals we okay but not that great. The packaging was ridiculous. I don't have enough space to throw it all away. I skipped 3 weeks and they sent me 8 meals and charged my account anyway. I've s... See more


Company details

  1. Online Food Ordering Service
  2. also in
  3. Food Products Supplier

Information provided by various external sources

Metabolic Meals combines gluten free, organic ingredients with cutting-edge nutritional knowledge to create meals that improve health, fat loss & performance. All delivered fresh to your door.


Contact info

2.0

Poor

TrustScore 2 out of 5

108 reviews

5-star
4-star
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1-star

No history of asking for reviews

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2.0

All reviews

(108)

54 reviews in the last 12 months

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Rated 1 out of 5 stars

Where do I start

Where do I start? Way too expensive. The meals are bland. The beef strips were full of gristle. The meatballs were mushy. We have thrown away partially eaten meals. Customer service is terrible. We have had to pay for three weeks of meals because of poor customer service. I want my account removed, but so far that hasn't happened.

May 30, 2024
Unprompted review
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Rated 1 out of 5 stars

NOPE

OMG I tried to order 5 times and each time they declined my card…which is absolutely ridiculous. I have no idea if their food is any good or not because their customer service is so bad I don’t intend to try it! Also don’t like having to order 6 meals whether I want that many or not

June 2, 2024
Unprompted review
Rated 3 out of 5 stars

Horrible customer service, unreliable delivery

The food is all gluten free which was important to me and tasted good. That's about the only pro.

Their customer service is horrendous. They are terrible communicators and don't take responsibility for anything. The meals arrive two days before they are scheduled to, which means they spoiled while I was on vacation. I use the mobile view only, as do many people who do most things on their phone, and there is absolutely zero indication that the date may vary. Their "How it Works" page even says "reliable delivery!" Their rude customer service told me that it clearly says "week of x date" on the page where you pick your meals and that the date could vary "for freshness" or whatever, but it only says that on DESKTOP.

Please go check with your QA/UX team about how your product actually works before being rude to customers, and take responsibility for your errors! I requested that they cancel all future shipments after being spoken to this way and they stopped responding so I'm stuck with another 2 weeks of this.

Whoever does their deliveries is completely incompetent as well, I had to search all over the grounds of my large apartment building to see where they had left it. We have a package room, but they left it sitting outside the room instead of checking it in properly to the system so I would get a notification. The next week they left it near the mailboxes for the other side of the building, not even my mailbox. It could have easily been stolen in these places.

The portions are also laughably tiny and I'm a small person with a poor appetite. Many meals don't even contain any vegetables or sides. I would recommend checking out some of their popular competitors with more balanced and larger meals (but the same price).

March 6, 2024
Unprompted review
Rated 1 out of 5 stars

Too expensive for bland and unimaginative food

I have tried numerous prepared meal delivery services. I saw a promotion for Metabolic Meals and thought I'd give it a try. I'm really disappointed with the overall quality of the meals. For the price point I was expecting more flavorful and higher quality meals that are described as "chef-crafted." My go to meal service is CookUnity - which is amazing, truly chef-crafted - yet a bit expensive. I would give Metabolic Meals a couple of more stars if they were priced based on the actual quality of the meals - yet after the promotion 6 weekly meals costs about the same as CookUnity, which is infinitely better in quality, taste and variety. In all honesty you can find frozen dinners at the grocery store for less money that are at least as good or better than Metabolic Meals.

January 19, 2024
Unprompted review
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Rated 1 out of 5 stars

Poor customer service/dishonest

I did not care for meals so I did not plan to reorder as I chose the “my choice” package. All the sudden charges started to appear on my credit card that I had not authorized. I called and they said they would reverse charge and cancel order but they did not. Poor customer service. I never put my card on file with them but somehow they kept my card number? I had to cancel my credit card. They must be desperate to resort to dishonesty.

September 1, 2020
Unprompted review
Rated 5 out of 5 stars

Very good quality food compared to…

Very good quality food compared to similar options. A lot of protein if you choose the larger portions. For me, the regular size meal is plenty. They are not salty like most. They are well seasoned and if you like tasty, this is the way to go. Customers service is great, either via email or over the phone. Might be higher priced, but absolutely worth it.

December 22, 2019
Unprompted review

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