Zero Stars. My Virtual Prepaid Mastercard is unusable because it is declined. The customer service phone line has a 90 minute wait with 50 plus callers ahead each time I try. There is no option on the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My virtual Mastercard is being declined everywhere I try to use it. When I tried to check the card details I got the following error: Err-4012: We apologize. We have identified an error on our side. P... See more
Company replied
won't let you activate physical card if try to call customer service won't even recognize the card and it is automated so you can't even get a real person to help. worst way to send a gift card from u... See more
Company replied
I received my prepaid mastercard a week ago and was already declined multiple times the moment I try to use it and I just saw my card that was already "BLOCKED" in the MyWalletCenter app. I can't call... See more
Company replied
Company details
Written by the company
Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
Contact info
United States
- myprepaidcenter.com
1.3
Bad
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I need help please think my card is…
I need help please think my card is locked..
September 3, 2026
Unprompted review
Reply from My Prepaid Center
Hello Alexis,
Thank you for your review. We're sorry you're experiencing an issue with your card and would like to help. Please check your email for a message from noreply.notifications@trustpilot.com, as we have reached out to gather some information needed to further assist you. Once we receive your details, we'll be happy to look into this for you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/08/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Giftcard declined everywhere again
I was rewarded a $25 virtual prepaid mastercard giftcard through myprepaidcenter again and now I am facing the same issue as the last time. This time, I have given the card 48 hours to see it starts working, but it has not. There also seems to be inconsistencies in the system because when I sign into myprepaidcenter through a browser on my phone, I can see the $25 card, but when I use the app and sign in with google, it shows that my wallet is empty.
August 30, 2026
Unprompted review
Reply from My Prepaid Center
Dear Nate,
Thank you for sharing your experience. We have read your review and understand your frustration with encountering the same issue again after receiving a $25 virtual Prepaid Mastercard, especially after allowing 48 hours for the card to become available for use. We also understand your concerns regarding the inconsistency between the browser version, where the card appears in your wallet, and the app, where your wallet shows as empty when signing in through Google. We know how confusing and disappointing this situation can be, particularly when it mirrors a previous experience. We would like the opportunity to look into this further and assist with a resolution. Please check your inbox for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can gather the necessary details and further assist you.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/02/2026:**
Hello Nate, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Terrible process to call into customer…
Terrible process to call into customer support to reissue debit card. There is no support whatsoever.
August 28, 2026
Unprompted review
Reply from My Prepaid Center
Dear Shawn,
Thank you for your review. We have read your comments and understand your frustration regarding the process of contacting customer support to request a debit card reissue. We know how disappointing it can be when you need assistance with something as important as replacing a card and feel that support is not readily available. We would like the opportunity to review your experience and assist further. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can gather your details and look into this matter. We appreciate the opportunity to help address your concerns.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/03/2026:**
Hello Shawn, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Apple Pay provisioning issue – support not responding
I have contacted customer support but have not received a response for over a week. My Pathward prepaid Mastercard cannot be added to Apple Pay on my iPhone, while the exact same card can successfully be added to another iPhone. Multiple cards from the same program fail only on my device. I need the Apple Pay provisioning/tokenization team to check whether there is a device-level provisioning restriction and reset or escalate it.
August 28, 2026
Unprompted review
Reply from My Prepaid Center
Dear Filip,
Thank you for your review. We have read your comments and understand your frustration regarding the lack of a response to your support inquiry and the difficulty adding your Pathward Prepaid Mastercard to Apple Pay on your iPhone. We know how concerning it can be when the same card can be successfully added on another device while multiple cards from the same program encounter issues only on your device, leading you to believe there may be a device-level provisioning or tokenization restriction. We would like the opportunity to investigate this matter further and ensure your concerns are reviewed by the appropriate team. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can gather your details and assist you further. We appreciate the opportunity to look into this for you.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/01/2026:**
Hello Filip, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
I received a digital gas card via AAA…
I received a digital gas card via AAA which is a complete scam because I've been to five gas stations and no one can give me this $50. This is a unethical digital gift card strategy played very much like the rebate game. They Bank off of people not getting that money.
July 15, 2026
Unprompted review
Reply from My Prepaid Center
Dear Jared,
Thank you for your review. We have read your comments and understand your frustration regarding the $50 digital gas card received through AAA. We know how disappointing it can be to visit multiple gas stations and be unable to successfully use the card, especially when this has led to concerns about the redemption process and the value of the reward. We would like the opportunity to review this situation and determine what may be preventing the card from being used as expected. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can gather your details and further assist you. We appreciate the opportunity to investigate and address your concerns.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/01/2026:**
Hello Jared, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
150 card permanently declined everywhere — 30+ min on hold with no human support
I received a MyPrepaidCard worth $150 USD and it has been essentially unusable. Out of the entire balance, I was only able to successfully make one small purchase of $5. Every other purchase attempt since — on multiple different websites — gets declined instantly, with no clear reason given.
I tried calling the customer service phone line to resolve this and was on hold for over 30 minutes without ever reaching a real person. I also could not get any response through the contact form.
I now have $150 sitting on a card I effectively cannot use, and no way to reach anyone who can explain why it's being declined or help me fix it. This is money that was given to me as a reward/payment, and it is completely inaccessible.
I'm requesting either: (1) a clear explanation of why the card is being declined for legitimate purchases and a fix, or (2) a refund/replacement so I can actually access these funds.
August 23, 2026
Unprompted review
Reply from My Prepaid Center
Dear Santiago,
Thank you for sharing your experience. We know how frustrating it must be to receive a prepaid card with a $150 balance and find that, aside from one small purchase, your transaction attempts are being declined across multiple websites without a clear explanation. We also understand your concerns regarding the difficulty reaching support after spending significant time on hold and not receiving a response through the contact form. Having funds that you cannot access is understandably upsetting, and we appreciate you bringing this matter to our attention. We would like the opportunity to review your card and investigate the cause of these declines. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can gather your details and further assist you.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/30/2026:**
Hello Santiago, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Awful experience
Awful experience. I have $120 in my card and it only gets declined. Its a rip off!!!!
Calling for 2 days now!! Never get to talk to anyone. And declines everywhere!!!
August 20, 2026
Unprompted review
Reply from My Prepaid Center
Dear Ororo,
Thank you for sharing your experience. We know how frustrating it is to have available funds on your card and repeatedly encounter declines when attempting to use it. We also understand your concern regarding the difficulty reaching customer support after trying for multiple days and not being able to speak with a representative. We would appreciate the opportunity to review your situation and determine what may be causing the transaction declines. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can gather your details and further assist you.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/30/2026:**
Hello Ororo, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
I received a virtual debit card…
I received a virtual debit card featuring the MasterCard insignia. Why is Mastercard taking part in this scam?
The amount reported to be on the card is unusable. When I called, the amount that was supposed to be on the virtual card had all disappeared and only .21 Cents remains on the card. Major scam that was supposed to be a settlement to a class action lawsuit. Zero money back is the scam.
August 19, 2026
Unprompted review
Reply from My Prepaid Center
Dear Diana,
Thank you for sharing your feedback. We understand your concern regarding the virtual Mastercard you received and the discrepancy between the balance you expected to be available and the balance communicated when you contacted support. We know how upsetting it can be when card funds do not appear as anticipated, especially when the card was issued in connection with a settlement. We would like the opportunity to review the card activity and clarify what occurred. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out to gather the information needed to investigate and assist further.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/23/2026:**
Hello Diana, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Website unreliable for me
The website initially rejected my logon saying the password was invalid. The forgot password feature failed as it did not recognize my email address. Both the password and the email address for my account was kept in a password manager and I know they were valid the last time I logged in. A subsequent attempt to logon, a few hours later however, was successful.
August 18, 2026
Unprompted review
Reply from My Prepaid Center
Hello,
Thank you for taking the time to share your experience. We understand your concern regarding your account access, including the password validation issue, the inability to reset your password, and your belief that your account and stored cards may no longer be available. We know how concerning it can be when you are unable to access an account you previously used successfully. Please check for an email from noreply.notifications@trustpilot.com, as we have contacted you to collect additional details so we can review your account and provide further assistance. We appreciate the opportunity to look into this matter.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/23/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Transfered my balance to PayPal on July…
Transfered my balance to PayPal on July 15,2026 and still have not received my money. The outfit is a rip off, and thieves
July 15, 2026
Unprompted review
Reply from My Prepaid Center
Hello,
Thank you for sharing your feedback. We understand your concern regarding the transfer of your card balance to PayPal on July 15, 2026, and the delay you have experienced in receiving the funds. We know how frustrating it can be when a transfer does not process as expected, and we would like the opportunity to review your situation further. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out to gather additional information needed to investigate and assist you. We look forward to working with you toward a resolution.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/23/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
A completely dysfunctional and useless service
A completely dysfunctional service. The electronic card is rejected everywhere; I paid a $3 fee to have a physical card mailed to me, but registering the card online is a real hassle, and even when you finally manage to do it, you can't log in to the site.
August 18, 2026
Unprompted review
Reply from My Prepaid Center
Hello Michael,
We're sorry about this experience and appreciate you bringing it to our attention. We understand how frustrating it can be when your virtual card is not being accepted, as well as the difficulties you encountered with registering your physical card and accessing your account online. We would like the opportunity to look into this further and help resolve the issue. Please check for an email from noreply.notifications@trustpilot.com, as we have contacted you through Trustpilot and will need some additional information to assist you further.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/22/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
I tried to use my card as soon as i got…
I tried to use my card as soon as i got it and transactions were constantly declined. I now went to use it again only to find most of the balance depleted by inactivity charges. Do yourself a favor and avoid getting this card. as it is a scam.
August 18, 2026
Unprompted review
Reply from My Prepaid Center
Hello Juan,
Thank you for bringing this to our attention. We are sorry to learn about the difficulties you experienced with your card, including the declined transactions and concerns regarding the remaining balance. We would like the opportunity to review your situation and assist further. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can investigate this matter and work toward a resolution for you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/20/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Don't use this company :((
Even though I had more than enough balance on the card, it would decline every time. I called customer service; they said they unlocked the card, and it will work from now on. I tried right after getting off the phone with them, and my transaction was immediately declined. Now I need to wait another 1.5 to talk to customer service again to see if they can actually unlock it. Incredibly inconvenient and disappointing.
August 18, 2026
Unprompted review
Reply from My Prepaid Center
Hello Lily,
We’re sorry about this experience and understand how frustrating it must be to have your card declined despite having sufficient funds available, especially after contacting customer service and being advised the issue was resolved. We would like the opportunity to investigate this further and help get this resolved. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can locate your account and provide further assistance. We look forward to helping you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/22/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
Unable to use master card received from company
Horrible experience. I got a virtual card as an award from the company I work and I am unable to use it online across any vendors . (I am based out of India and I can only use it online). I have sufficient balance in the card (over 500 USD) but no way to use it. Unable to even find an email address to raise my issue.
August 10, 2026
Unprompted review
Reply from My Prepaid Center
Dear Soumi,
Thank you for sharing your experience. We have read your review and understand how frustrating it must be to receive a virtual card as an award, have a balance of over $500 USD available, and then be unable to use it for online purchases, especially when you are based in India and online transactions are your only option. We also know how concerning it can be when you are unable to easily find a way to contact support regarding the issue. We would appreciate the opportunity to review this further and assist you. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out through Trustpilot and will need some additional information to investigate your card and help resolve this matter.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/20/2026:**
Hello Soumi, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Myprepaid centre master card
I have prepaid master card, but transactions are getting declined. I am from India. We are not getting any help as well
August 18, 2026
Unprompted review
Reply from My Prepaid Center
Dear Saurabh,
Thank you for sharing your feedback. We have read your review and understand how frustrating it must be to have transactions declined on your prepaid Mastercard, especially when you are located in India and have not been able to get the assistance you need. We would like the opportunity to look into this further and help resolve the issue. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out through Trustpilot and will need some additional information to investigate and assist you further.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/20/2026:**
Hello Saurabh, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
So maddening
So maddening. I was sent this card by Doctor to help! It has not worked yet!
I have tried multiple locations and online.
Maybe I should call hospital to return it
August 15, 2026
Unprompted review
Reply from My Prepaid Center
Hello Anne,
Thank you for bringing this to our attention. I'm sorry for the frustration you've experienced while trying to use your card. We would like to look into this further and help get this resolved. Please check your email for a message from noreply.notifications@trustpilot.com, as we have reached out to gather additional information needed to assist you and investigate the issue with your card.
Regards,
Maurice V.
Myprepaidcenter.com
Zero Stars
Zero Stars. My Virtual Prepaid Mastercard is unusable because it is declined. The customer service phone line has a 90 minute wait with 50 plus callers ahead each time I try. There is no option on the website to submit an inquiry by e-mail. I cant believe how many reviews within the past few days are reporting the same problem.
August 13, 2026
Unprompted review
Reply from My Prepaid Center
Hello Jenna,
I'm sorry about that, and thank you for bringing this to our attention. We understand how frustrating it can be when your Virtual Prepaid Mastercard is declined and you're unable to get the assistance you need in a timely manner. We would like the opportunity to investigate this further and assist with resolving the issue. Please check for an email from noreply.notifications@trustpilot.com
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/15/2026:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Worst experience
Worst experience. Got this card as an award from the company I work and I can't use it online. (Note, online is the only option I have). I have over 500 USD to spend however without a way. Pessible experience, the phone lines are only robots (better to have a FAQ only). No way to solve my issue.
August 13, 2026
Unprompted review
Reply from My Prepaid Center
Hello Emili,
I'm sorry about that, and I appreciate you taking the time to share your feedback. We understand how frustrating it can be when you're unable to use your card, especially when online purchases are your only option. We would like the opportunity to look into this further and help resolve the issue. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out to gather some additional information needed to assist you. We look forward to helping you get this resolved.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/18/2026:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Myprepaidcenter.com
probably one of the top 3 worst…
probably one of the top 3 worst platforms I've ever used. Poor quality website, no support, no people to help
August 12, 2026
Unprompted review
Reply from My Prepaid Center
Hello Franco,
We’re sorry about your experience and appreciate you taking the time to share your feedback. We understand your frustration regarding the website quality and the difficulty obtaining support. We would like the opportunity to investigate and assist further. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can review your case and work toward a resolution.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/18/2026:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Myprepaidcenter.com
Got a $15 virtual Mastercard but it’s basically unusable.
Got a $15 virtual Mastercard from MyPrepaidCenter, but it’s basically unusable. Every online purchase gets declined, and the 3-D Secure verification fails even though all my information is correct. I’ve tried multiple merchants with the same result. Really frustrating to have money on a card that I can’t actually use.
August 12, 2026
Unprompted review
Reply from My Prepaid Center
Dear Arlynu,
Thank you for sharing your experience. We have read your review and understand how frustrating it can be to have a virtual Mastercard with available funds that cannot be used as expected. We understand that your online purchases have been declined and that the 3-D Secure verification process has failed across multiple merchants, even though the information entered was correct. We would like the opportunity to review your card and investigate what may be causing these issues. Please check for an email from noreply.notifications@trustpilot.com, as we have contacted you through Trustpilot and will need additional information to securely review your account and provide further assistance. We appreciate your patience and look forward to helping resolve this matter.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/13/2026:**
Hello Arlynu, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
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