Mypura.com Reviews 

2,286
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally soft and natural eco-friendly materials that keep babies comfortable and completely free from painful skin rashes. People also love the rapid delivery service, the brilliant customer support team, and the convenience of managing flexible online subscriptions without any stress. Some reviewers were not happy with occasional leaks happening during the night or specific issues with certain diaper sizes and fit. A few individuals additionally noted that the wet wipes could tear easily when pulled from the pack or felt somewhat too thin.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting their softness, gentle feel on... See more

Quality

Reviewers highlight positive aspects of quality, noting that the products are soft, comfortable, and gentle... See more

Delivery service

Customers report extremely positive experiences with the delivery service, noting that orders consistently... See more

Customer service

Reviewers mention positive feedback about customer_service, consistently describing the team as brilliant,... See more

Subscription

Users describe positive interactions with subscription services, highlighting their overall convenience and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve used Pura nappies from birth and I can’t explain how much reassurance it offers knowing there’s no nasties inside of them. Not to mention how super soft they are, I’ve told so many people about... See more

Company replied

Rated 5 out of 5 stars

My family have been using Pura Wipes for more than 7 years. The wipes are superb quality and remain moist in the package even when the seal is removed by tiny hands! My 4 youngest grandchildren and my... See more

Company replied

Rated 5 out of 5 stars

Easy to order and delivery was prompt, even over the Bank Holiday weekend. We love the fact that Pura spearheaded nappy recycling initiatives around the UK, and look forward to hopefully seeing this c... See more

Company replied

Rated 5 out of 5 stars

This super company has provided my two grandchildren with all their nappy, wipes and nappy pants over the last five years! The products are eco-friendly and good value for money. The customer service... See more

Company replied


Company details

  1. Baby Store
  2. Diaper Service
  3. Toiletries Store

Written by the company

Pura. Made by parents, for parents. We wanted to give our babies the best possible start in life. When we couldn’t find diapers and wipes that we could trust to protect their delicate skin (with less impact on the planet) we created our own. Pura was born to provide all parents with clean, safe and toxin-free baby products, made more sustainably. No compromise. We’re so proud to be changing the world, one bottom at a time. Guy, Abi, Ezra and Enzo


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(2,286)

200 reviews in the last 12 months

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Rated 5 out of 5 stars

Takes the work out of keeping track of baby changing items!

It's always sent right on time and in expected condition. The website is easy to use and to manage my subscription if I want to make any changes or freeze it for a couple months or so. It makes the process of having baby items so much easier - we basically never run out of wipes or have to run out late at night to get some!

February 2, 2026
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Reply from Mypura.com

Hi Jackie,

Thanks for leaving us a review. We're glad to hear that you're finding our site easy to use along with our handy subscription service. We want to make it as convenient as possible to get the products you need when you want them!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Amazing nappies

Amazing nappies. Used for first child and now for our second. Rarely have poonamis or leaks. Supersoft nappies 😊 love knowing their are no harsh chemicals. Never had any nappy rash.

February 11, 2026
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Reply from Mypura.com

Hi Caroline,

Thanks for leaving us a review and for being a loyal Pura customer. We're glad to hear how well our nappies have worked for you and your family. We purposefully don't include any chemical nasties to ensure that they're as gentle on skin as possible!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Very good quality and fantastic price on regular delivery.

We have been using these for years as our toilet cleaning tissues. As a rule we do not flush them, purely because it can but be better for the sewerage. However, there are regular occasions when they do need to be put in the cistern, and they flush away like a dream.

February 10, 2026
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Reply from Mypura.com

Hi Ingrid,

Thanks for leaving us a review. We're thrilled that our toilet tissue wipes have been working well for you and your family, thank you for your support in helping us make a change!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 4 out of 5 stars

Eco and absorbant

I liked the environmentally friendly aspects of this brand but kept using it until my daughter weaned as the nappies were also high absorbant and found my daughter would get nappy rash occasionally with others but never with these

January 27, 2026
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Reply from Mypura.com

Hi Kat,

Thanks for leaving us a review. We're glad to hear that our nappies worked so well for you and your daughter.

We purposefully use only the gentlest ingredients to ensure they're as kind as possible to skin!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

I love these nappies

I love these nappies. My 8 month old daughter has never had nappy rash, and I’ve found Pura do very well at containing blowouts, while staying kind to baby skin. I wouldn’t use anything else.

January 27, 2026
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Reply from Mypura.com

Hi Alex,

Thanks for leaving us a review. We're thrilled to hear that our nappies have worked so well for you and your family. Thank you for your support!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service,
I had to redirect the order as we were away, but mypura went beyond and refunded it instead so we don't have to worry about missed delivery.

February 17, 2026
Unprompted review
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Reply from Mypura.com

Hi,

Thanks for leaving us a review. We're glad to hear that our customer service were able to help and thank you for the kind words.

If there's anything you need, our friendly team is always here to help!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Does what it says on the tin!

Useful and 'does what it says on the tin'. They are flushable, despite the bad publicity surrouding wipes generally.

January 29, 2026
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Reply from Mypura.com

Hi Ron,

Thanks for leaving us a review. We're thrilled that you're enjoying our flushable wipes. Thank you again for supporting our mission to make a change!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Great wipes!

Used the wipes on subscription for all my babies. They are affordable whilst doing good for the planet and handy being delivered to the door

January 27, 2026
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Reply from Mypura.com

Hi,

Thanks for leaving us a review. We're thrilled to hear that our wipes and subscription service are working well for you and your family. We wanted to make it as convenient as possible to get the products you need delivered right to your door!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Love the nappies

Love the nappies! So comfy and all good for my children’s sensitive skin!

Great customer service too!

January 15, 2026
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Reply from Mypura.com

Hi,

Thanks for leaving us a review. We're thrilled to hear that you're loving our nappies and thank you for the kind words about our customer service too!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 2 out of 5 stars

Holy Blowouts!

My baby barely had blowouts in other brands of diapers. Maybe one a week if that, and only after a particularly large bowel movement. We switched to Pura diapers yesterday, and every time he has a bowel movement it has been a blowout. I'm seriously worried that one of my favorite sleepers is ruined because of this. As a side note, both times the diaper didn't hold up, it wasn't even a large amount! It was an average size bowel movement, but the diapers did next to nothing to keep it in.

Additionally, they smell a lot worse than other brands we've used when wet.

Edit: I got a note from the pura team saying that it's most likely a sizing issue, and I probably need to size up... My baby is not under the recommended weight advertised on the diaper pack, and the tape strips on the diaper have to overlap to fit around his waist as is. I seriously doubt sizing up would fix my issue here.

January 27, 2026
Unprompted review
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Reply from Mypura.com

Hi Savannah,

Thanks for leaving us a review. We're really sorry that you're experiencing blow outs with our diapers. We don't hear of this happening often but appreciate this doesn't help your situation. We do find that when leaks like this occur, this is usually due to the size not quite being suited to your little one, usually when it's time to size up.

If you could please reach to us at hello@mypura.com, we would be happy to help further and get this resolved for you.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Have used these since birth for all 3…

Have used these since birth for all 3 of my babies. Thoroughly recommend. Subscription is so easy to alter and delivery can be the next day. Really easy to manage/change amounts needed/sizes and delivery dates. Whenever we have used any other nappy brands we have experienced nappy rashes and leaks.

January 20, 2026
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Reply from Mypura.com

Hi Kelly,

Thanks for leaving us a review and for being a loyal Pura customer. We're glad to hear that you're finding our subscription easy to use. It's also great to hear that our nappies are working so well for you and your family too!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

This is an amazing

This is an amazing, sustainable company with such high quality products! Thank you for being so grounded in your vision and mission — I am grateful for you.

January 5, 2026
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Reply from Mypura.com

Hi Maria,

Thanks for leaving us a review. We're really grateful for the kind words and thank you for the support. We're thrilled that you're enjoying our products and thank you again for supporting us on our mission!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Great nappies - no problems with leaks

Great nappies. Like how they don’t have the nasties that many other nappies have. Better for baby (and the planet when compared to other disposable nappies).

January 5, 2026
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Reply from Mypura.com

Hi,

Thanks for leaving us a review. We're thrilled to hear that you're loving our nappies. We purposefully ensure not to include any chemical nasties to ensure they're as gentle as possible on even the most sensitive skin!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Arrived on time..good quality and…

Arrived on time..good quality and sustainable which is keeeey

January 4, 2026
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Reply from Mypura.com

Hi Frazier,

Thanks for leaving us a review. We're glad to hear that you're enjoying our speedy delivery service and our products!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Great Quality and super helpful customer service

Their customer service was super helpful for our questions, they even replaced a product right away that Amazon sent in faulty

January 3, 2026
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Reply from Mypura.com

Hi Betül,

Thanks for leaving us a review. We're glad to hear that our customer service were able to help answer your questions and resolve the issue you had with a faulty product!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Amazing nappies 🥰

Amazing nappies- soft, take a lot of liquid, reduce leaks and way kinder to the environment than other popular brands- plus a better price! What’s not to like? Especially when delivery is free when you buy a box of them from Pura’s website :)
Nappies Pura than a babies’ bum 🍑

January 6, 2026
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Reply from Mypura.com

Hi Becca,

Thanks for leaving us a review. We're thrilled that our super soft nappies have been working so well for you and your little one. We're glad that you're enjoying our free next day delivery service too!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Very quick delivery ,fast

Very quick delivery ,fast, fantastic communication

January 5, 2026
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Reply from Mypura.com

Hi May,

Thanks for leaving us a review. We're glad to hear that you're enjoying our speedy and convenient next day delivery service!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 4 out of 5 stars

Non toxic nappies

I have repeatedly bought these nappies for my newborn as I refuse to put him in mainstream nappies filled with toxic chemicals and god knows what else. These nappies have excellent ethos and fit my little one well. They’re also super soft and seem comfortable on him, yes we occasionally have leaks but with newborn runny poos, what nappies wouldn’t leak? Overall very impressed with them and would recommend to anyone looking for a gentle nappy for their baby, which also happens to be a good price.

January 3, 2026
Mypura.com logo

Reply from Mypura.com

Hi Caitlin,

Thanks for leaving us a review. We're thrilled to hear that our super soft nappies are working so well for you and your little one. We ensure not to include any chemical nasties in our nappies so that they're as gentle as possible on even the most sensitive skin.

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Great Service

Next day delivery. Excellent service.

January 2, 2026
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Reply from Mypura.com

Hi Chad,

Thanks for leaving us a review. We're glad to hear that you're enjoying our speedy next day delivery service!

We really appreciate your feedback.

Warm Regards,

The Pura Team

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