Was given an unfair rating by our letting agency. They stated they couldn't give a proper review as they've not come for an inspection yet, but that our rent is paid up to date. Then they gave us 1 st... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Using MyRentalCV seems to be a necessary evil of renting nowadays. Despite my detest of this being the status quo, when I needed help Ilayda, from the support team was extremely helpful! Ilayda answe... See more
After having a conversation with Eliza regarding data protection.. I found her to be very knowledgeable, courteous and conscious of my concerns. Having put my mind at rest, and gathering as much infor... See more
Company replied
I mistakenly called letting web thinking they were letting alliance. The lady I spoke with - Ilayda- was articulate, patient and utterly professional and tried her best to help me sort out my confusio... See more
Company replied
Company details
Written by the company
We all know how competitive the rental market can be. MyRentalCV was created to streamline the process and allow tenants to be chosen for their property quicker.
Contact info
Edinburgh, United Kingdom
- 01312970210
- support@myrentalcv.com
- myrentalcv.com
4.7
Excellent
83 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MyRentalCV
Thank you for your positive review
We're glad we were able to help.
If you need any further assistance, please let us know.
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Ilayda
Ilayda was very professional while friendly and polite. She is a credit to her employer.
February 24, 2026
Unprompted review
Reply from MyRentalCV
Thank you for your kind review
We're glad Ilayda was able to help and we'll make sure she sees your feedback.
If you need any further assistance, we're here to help.
I spoke with your colleague yesterday…
I spoke with your colleague yesterday she was very quick to resolve my issue she was also very nice and friendly to chat with
February 17, 2026
Unprompted review
Reply from MyRentalCV
Thank you for your kind review
We're glad she was able to help.
If you need any further assistance, please let us know.
person was helpful and fixed the issue
February 17, 2026
Unprompted review
Reply from MyRentalCV
Thank you for your review
We're glad we were able to help.
If you need any further assistance, please let us know.
Unfair Rating Rectified within 24 hours
Was given an unfair rating by our letting agency. They stated they couldn't give a proper review as they've not come for an inspection yet, but that our rent is paid up to date. Then they gave us 1 star reviews for everything, including financial stability. Ilayda was wonderful in getting it rectified in only a day, so I'm really appreciative!
February 12, 2026
Unprompted review
Reply from MyRentalCV
Thank you for your review.
We're glad Ilayda was able to help.
If you need any further assistance, we’re here to help.
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Ilayda helped me out.
Ilayda helped me with my enquiry regarding my property CV. Everything was fixed properly and I’m pleased she helped me.
February 11, 2026
Unprompted review
Reply from MyRentalCV
Thank you for the positive review.
We're glad Ilayda was able to assist.
If you need any further assistance, we’re here to help.
Ilayda from Support Team was really helpful
Ilayda was really helpful when struggling to complete the employer references.
February 10, 2026
Unprompted review
Reply from MyRentalCV
Thank you for your positive review.
We will make sure Ilayda sees your feedback.
If you need any further assistance, we’re here to help.
Ilayda is fabulous to deal with and so…
Ilayda is fabulous to deal with and so helpful. She has been amazing and reassuring through the process even on things that weren’t her job. Highly recommend
February 10, 2026
Unprompted review
Reply from MyRentalCV
Thank you for your positive review.
We're glad Ilayda was able to help. We will make sure she sees your feedback.
If you need any further assistance, we’re here to help.
Llayda was very helpful
Llayda was very helpful! Definetly deserves a 5 stars from me
February 9, 2026
Unprompted review
Reply from MyRentalCV
Thank you for your positive review.
We will make sure Ilayda sees your feedback.
If you need any further assistance, we’re here to help.
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Very professional
Very professional. Quick to respond and great to speak with. Solved my problem within 10 minutes, start to finish. No waiting on phone, they called me back.
January 22, 2026
Unprompted review
Reply from MyRentalCV
Thank you for your review.
We're glad we were able to assist.
If you need any further assistance, we’re here to help.
Reply from MyRentalCV
Thank you for your review.
We're glad you found the service quick.
Spoke with Eliza today regarding an…
Spoke with Eliza today regarding an issue I was experiencing. Eliza was really helpful and resolved the issue promptly.
January 19, 2026
Unprompted review
Reply from MyRentalCV
Thank you for your review.
We're glad we were able to assist.
If you need any further assistance, we’re here to help.
Ilayda has been so helpful and pleasant…
Ilayda has been so helpful and pleasant with updating and sorting out my MyRentalCV. She made it very easy for me, thank you! :)
January 13, 2026
Unprompted review
Reply from MyRentalCV
Thank you for the positive feedback.
We’re pleased to hear that Ilayda was able to help.
If you need any further assistance, we’re here to help.
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Amazing help also supporting me through…
Amazing help also supporting me through my time one my cv call anytime she is amazing and thank you so much for everything you have done and helped me x
January 13, 2026
Unprompted review
Reply from MyRentalCV
Thank you for your review.
We're glad we were able to assist.
If you need any further assistance, we’re here to help.
My experience with MyRentalCV
After having a conversation with Eliza regarding data protection.. I found her to be very knowledgeable, courteous and conscious of my concerns. Having put my mind at rest, and gathering as much information for me as she could. I now know that our data is safe and secure.. thanks for that Eliza.
January 8, 2026
Unprompted review
Reply from MyRentalCV
Thank you for your review.
We’ll make sure to pass on your kind words.
If you need any further assistance, we’re here to help.
Docs upload
I initially experienced some difficulties uploading my documents; however, after contacting support, Ilayda was extremely helpful and made the entire process much easier.
January 7, 2026
Unprompted review
Reply from MyRentalCV
Thank you for your feedback.
We’re sorry to hear that you experienced difficulties uploading documents, but we're pleased to hear that Ilayda was able to help.
If you need any further assistance, we’re here to help.
Great support ilayada was so fast in…
Great support ilayada was so fast in helping me👍🏻
January 6, 2026
Unprompted review
Reply from MyRentalCV
Thank you for the positive feedback.
We’re pleased to hear that Ilayda was able to help.
If you need any further assistance, we’re here to help.
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helpful staff
Ilayda from the support team was incredibly helpful and understanding.
January 6, 2026
Unprompted review
Reply from MyRentalCV
Thank you for the positive feedback.
We’re pleased to hear that Ilayda was helpful and understanding.
If you need any further assistance, we’re here to help.
Excellent service was done by Ilayda on…
Excellent service was done by Ilayda on completion of my profile, excellent customer service,cheers
December 10, 2025
Unprompted review
Reply from MyRentalCV
Thank you for the positive feedback.
We’re pleased to hear that Ilayda delivered excellent customer service and helped you complete your profile smoothly.
If you need any further assistance, we’re here to help.
Excellent service
I would just like to say Ilayda has went above and beyond to assist me with the whole process. Lovely and friendly and just a breath of fresh air !
December 9, 2025
Unprompted review
Reply from MyRentalCV
Thank you for your review.
We're glad to hear that Ilayda went above and beyond for you and made the process a positive experience.
We'll make sure to share this feedback with her.
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