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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and kindness, making interactions pleasant and efficient. Many people highlight the outstanding customer service, noting the personalized and understanding approach they received. The service provided is frequently described as excellent, with consumers appreciating the quick response times and the smooth resolution of their queries. Reviewers are particularly impressed with how quickly issues are addressed and the overall ease of their experience.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the support team... See more

Response time

Customers had positive experiences with response times. Reviewers frequently highlight the promptness and... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and efficiency... See more

Based on these reviews

Rated 5 out of 5 stars

Was given an unfair rating by our letting agency. They stated they couldn't give a proper review as they've not come for an inspection yet, but that our rent is paid up to date. Then they gave us 1 st... See more

Company replied

Rated 5 out of 5 stars

Using MyRentalCV seems to be a necessary evil of renting nowadays. Despite my detest of this being the status quo, when I needed help Ilayda, from the support team was extremely helpful! Ilayda answe... See more

Rated 5 out of 5 stars

After having a conversation with Eliza regarding data protection.. I found her to be very knowledgeable, courteous and conscious of my concerns. Having put my mind at rest, and gathering as much infor... See more

Company replied

Rated 5 out of 5 stars

I mistakenly called letting web thinking they were letting alliance. The lady I spoke with - Ilayda- was articulate, patient and utterly professional and tried her best to help me sort out my confusio... See more

Company replied


Company details

  1. Applicant Tracking System

Written by the company

We all know how competitive the rental market can be. MyRentalCV was created to streamline the process and allow tenants to be chosen for their property quicker.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

83 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

speedy help

Ilayda helped me solve a complicated issue very quickly. I am used to waiting days for issues like this to be solved but she was speedy. She was also just very nice over the phone.

December 9, 2025
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for your review.

We’re delighted to hear that Ilayda was able to resolve your issue so quickly and make the experience a positive one.

Speedy, friendly support is exactly what we strive for and it’s great to know she delivered that for you.

If you need anything else, we’re always here to help.

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Rated 5 out of 5 stars

quick reply!

I was confused about why my employer's reference was pending on the website and hadn't been received. Ilayda from the support team got back to my email quickly, arranged a phone call, updated the email and ensured it was sent before ending the call. Super grateful for the swift help, as I was stressed over the application.

December 8, 2025
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for your review.

We’re glad Ilayda was able to step in quickly, update the details, and get everything resolved during your call. We know how stressful application processes can feel, so we’re delighted she could provide the swift support you needed.

If you have any other questions, we’re here to help.

Rated 5 out of 5 stars

Excellent customer service

The response to my email was quick and very effective. My query was resolved adequately with quality customer service.

December 5, 2025
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for your review.

We’re glad to hear our team responded quickly and resolved your query effectively.

Quality customer service is a top priority for us, and we’re pleased we could support you.

Rated 5 out of 5 stars

Quite responsive helpdesk

Quite responsive helpdesk! Didn't take 15 mins to get things sorted!

December 4, 2025
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for the review!

We’re really glad to hear our helpdesk could sort things out for you so quickly.

If you ever need anything else, we’re always here to help.

Rated 5 out of 5 stars

Good Experience

Ilayda was very helpful and polite, professional, happy to help and resolved the issues I was having.

December 3, 2025
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you so much for your review!

We're delighted to hear that Ilayda was helpful, polite, and able to help. We really appreciate you taking the time to share your feedback.

If you need anything else, we’re always here to help!

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Rated 4 out of 5 stars

I did struggle to upload my documents…

I did struggle to upload my documents but after calling for support, Ilayda made the whole process a lot easier and definitely helped with the stress! I'm so glad that they were able to help me because I was very close to giving up! It's great for future property enquiries having everything already done and in one place.

December 2, 2025
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for taking the time to share your experience.

We’re sorry to hear you had some difficulty uploading your documents at first, but we’re really glad that Ilayda was able to make the process smoother and less stressful.

If you need further support, we’re always here to help.

Rated 5 out of 5 stars

Ilawda was much of help

Ilawda was much of help , got through every process well recommend

December 2, 2025
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thanks for the great review! We're always glad to help.

Rated 5 out of 5 stars

They are very prompt and professional…

They are very prompt and professional in attending to clients. They are also very helpful, ensuring clients experience a seamless renting process.

December 1, 2025
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for sharing your positive experience.

We’re pleased to hear our team provided prompt, professional support and helped make the journey smooth and stress-free.

We appreciate your feedback and are always here should you need further assistance.

Rated 5 out of 5 stars

The time taken by your representative…

The time taken by your representative to not only phone me back later as the time we had arranged got messed up but she took the time to explain what I didn't understand and guide me through what I still needed to do

October 22, 2025
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you so much for taking the time to share your experience.

We’re really glad to hear our team member took the time to call back and guide you through the process. That personal support is something we really value.

We’ll make sure your feedback is passed on. Wishing you all the best!

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Rated 5 out of 5 stars

Concept of this is great

Concept of this is great! I can apply for multiple properties using my CV.
Support team was great, Ilayda offered so much support and helped me through it!!

October 10, 2025
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for your review!

We’re really glad you like the MyRentalCV concept.

We’ll make sure Ilayda sees your kind words.

Best of luck with your move!

Rated 5 out of 5 stars

Great!

Myrentalcv was relatively easy to use, the support team was very quick in responding to me which always helps! Ilayda in particular was so so kind and made the process WAY less stressful !!

October 8, 2025
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for your review!

We’re really glad you found MyRentalCV easy to use and that Ilayda could make your experience stress-free.

We appreciate your feedback and wish you the best in your new home!

Rated 5 out of 5 stars

Ilayda was very helpful during the…

Ilayda was very helpful during the process and made it less stressful, I would for sure recommend MyRentalCv to anyone!😊

October 9, 2025
Unprompted review
MyRentalCV logo

Reply from MyRentalCV

Thank you for your review,

We’re pleased to hear Ilayda made your experience smooth and stress-free. We’ll make sure she sees your feedback.

Thanks again for recommending MyRentalCV and we wish you the very best with your move!

Rated 5 out of 5 stars

Helped out by Ilayda

We had an issue with a previous letting agent leaving them to leave an incredibly unfair review out of spite. We contacted the company. Ilayda was able to help us with respect and kindness

September 15, 2025
Unprompted review
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Rated 1 out of 5 stars

This shouldn’t be a thing

This website shouldn’t a thing. Why do I need a CV to rent a property? Am I applying for a job? I refuse to apply for a property from any agency that requires people to fill in this BS. Why should I have to give my personal information and documents to a third party company that’s not involved in me renting the property. It’s a damn shame that seemingly most agencies ask people to register with these clowns before they proceed allow them to even view a property let alone proceed with the process

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Customer support is fantastic

Using MyRentalCV seems to be a necessary evil of renting nowadays. Despite my detest of this being the status quo, when I needed help Ilayda, from the support team was extremely helpful! Ilayda answered my queries quickly and helped fix mistakes on my profile.
Thank you again Ilayda - for making this process less painful.

September 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Super support team

Although completing the online form and uploading documents was relatively easy, the employer validation step required some manual intervention which Ilayda in the service support team was able to provide. Super responsive, professional, friendly and able to resolve the issue very quickly. Thank you!

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

My experience can I just start by…

My experience can I just start by saying thank you for all the help I received.My experience in a nutshell I could never have filled in the cv without the professionalism, kindness, compassion and patience that was shown to me by one of your colleagues llayda at such a difficult time in my life. I do think the cv is a great Idea for it means now that when I apply for a property all my information is there taking the stress away from having to fill in loads of forms etc. This has all been very helpful and appreciated I would recommend anyone to have a cv put together by this company. In conclusion all I would like to say is a great thank you to llayda and to the company keep up the good work for it could be a game changer as I am sure it will be for me.

September 3, 2025
Unprompted review

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