I'm really disappointed with my order from mystart health. Ordered medication on January 6th. I've been getting a runaround ever since. No one is ever available to answer calls. I placed a messa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been with My Start Health for 12 weeks. The first order sent to me was only for 1 month, even though I had paid for 3 months. So I called and was referred to the pharmacy. The gals at the phar... See more
Company replied
I really don't know where to begin but I have been researching Tirzepatide for a couple weeks and different company's have been very hard to get answers from. Today, I found MyStart Health on the Forb... See more
Company replied
While there was a hiccup in the beginning the company made beyond great efforts in communication with me. More importantly validation. The physician I was assigned took time with me and I know I have... See more
Company replied
Company details
Written by the company
MyStart Health is a telehealth company offering personalized medical solutions across a range of health needs, including weight loss, hair loss, sexual health, hormone health, skincare, and more. With access to a network of board-licensed physicians, MyStart provides FDA-approved treatments and expert guidance to help patients achieve their health goals conveniently and discreetly. Backed by renowned Beverly Hills surgeon Dr. Ritu Chopra, MyStart focuses on delivering effective, medically backed solutions through a seamless telemedicine platform, ensuring that individuals receive the care and support they need anytime, anywhere. From comprehensive weight management programs to customized hormone and skincare treatments, MyStart is committed to empowering people to take control of their health with confidence.
Contact info
4.2
Great
315 reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
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I ordered a refill
I ordered a refill
But I haven’t received it yet
So I’m not sure as to when it’s coming, but it’s been over a week
September 19, 2025
Unprompted review
Reply from MyStart Health
Hi Ofrazier, please feel free to message our support channels to get an update on your order. Thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
MyStart Health Is A Fraud
I ordered weight loss tablets from them. They sent me a Rx with instructions for taking the tabs but inside was a vial that could only be used with syringes. $200 down the drain. What a scam. I should have known better.
September 20, 2025
Unprompted review
Reply from MyStart Health
Hi Brec, I am so sorry for the issue this caused for you. I am happy to do whatever it takes to earn back your trust in our business. We are a company committed to customer satisfaction. That's what we do every day. Please give me the opportunity to make this right and help you on your path.
Sincerely,
Matt, CEO, MyStart Health
Reply from MyStart Health
Hi Lora, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
My provider-patient experience was wonderful!
The APRN was very thorough with her explanations, and addressed all my questions. Her demeanor was pleasant, patient & kind.
September 18, 2025
Unprompted review
Reply from MyStart Health
Hi Antoinette, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Very easy to deal with.
September 15, 2025
Unprompted review
Reply from MyStart Health
Hi Celia, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Not happy yet
They can improve by giving me more or changing prescription. I haven't lost any weight & very upset about that after giving them thousands 😕
-UPDATE-
They are changing my prescription doseing. So maybe things will change dramatically in the next few months.
September 11, 2025
Unprompted review
Reply from MyStart Health
Hi Tera, I'm so sorry to hear that you are upset about your results on the program. At MyStart we leave medical decisions to the doctors to determine the most appropriate medications to assist you in reaching your goals. With that said, if there is anything we can do to earn those extra two stars and leave you feeling the best about your experience with us I want to make that happen. Please send me an email and I will personally do whatever I can to help.
Sincerely,
Matt, CEO, MyStart Health
Easy to schedule the visit
Easy to schedule the visit. The visit started on time. The provider was attentive and helpful.
September 13, 2025
Unprompted review
Reply from MyStart Health
Hi James, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
I have been charged 3 times and…
I have been charged 3 times and harassed relentlessly with phone calls to update my credit card, although they do not actually send the medication. DO NOT USE THIS COMPANY! My credit card company has reported them to the authorities.
June 4, 2025
Unprompted review
Reply from MyStart Health
Heather, this sounds like a massive misunderstanding. If you give me the opportunity I would love to straighten this out for you and make things right. I am so sorry you've had this bad experience with MyStart. Please reach out and let me know what I can do to make this right.
Sincerely,
Matt, CEO, MyStart Health
Very professional
September 8, 2025
Unprompted review
Reply from MyStart Health
Hi Debi, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
One Month Later. . . Finally
I will finally receive the complete subscription since I never received my third month dosage and I have been without semaglutide for over three weeks. And then I was charged $705 without my permission for another three months supply which I contested with my credit card company and lost so I have another $705 invested and have not received anything!!! I don’t want another three months supply with MyStartHealth because they are not reliable and have caused me so much distress, worry, money and time with trying to get my full subscription and to cancel payment for another subscription which I was not ready for because of the lack of MyStartHealth support and service! The service representative today did not have time to hear all the details of my ordeal and it has been a long and frustrating month in dealing with MyStartHealth!!
September 11, 2025
Unprompted review
Reply from MyStart Health
Susan, I am so sorry for the frustration this has caused you. We need to do better for you in this situation. I will be personally reaching out to you to resolve this and make sure we earn your respect and your ongoing business. It's my job at MyStart to make sure you have a 5-star experience and clearly we've let you down here. I want to make it right.
Let's connect and work this out
Matt, CEO, MyStart Health
Easy and quick and got what i needed.
September 10, 2025
Unprompted review
Reply from MyStart Health
Hi Loretta, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Erin worked very hard to find my…
Erin worked very hard to find my information and she followed up and on the time she said. Very happy and impressed. She got everything taken care of.
September 9, 2025
Unprompted review
Reply from MyStart Health
Hi Tamara, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
The NP was very helpful and tuned in to…
The NP was very helpful and tuned in to my needs.
September 6, 2025
Unprompted review
Reply from MyStart Health
Hi Mike, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Reply from MyStart Health
Hi Vicki, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Easy access and quick response
Easy access and quick response. Only concern I have had since the last refill was that I had several calls to speak to someone in billing and never received a call back.
August 31, 2025
Unprompted review
Reply from MyStart Health
Thank you for that feedback Francisco. We can definitely use that to improve future communication. Appreciate you taking the time to let us know so we can continually improve our processes. Hope we can make this a 5-star experience and earn your business for a long time to come.
Matt, CEO, MyStart Health
I cancelled my account but they keep…
I cancelled my account but they keep charging me
August 31, 2025
Unprompted review
Reply from MyStart Health
We are happy to resolve this for you. Please send us more information and we will make sure this is resolved 100%.
Sorry for any inconvenience this has caused.
Matt
CEO, MyStart Health
Reply from MyStart Health
Hi Denise, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
She listened to me and answered my…
She listened to me and answered my questions..
August 30, 2025
Unprompted review
Reply from MyStart Health
Hi Dennis, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Very nice lady who was A help to me
Very nice lady who was A Big help to me. Very happy with the service provided
August 28, 2025
Unprompted review
Reply from MyStart Health
Hi Sandi, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
They make ordering your next set of shot very easy with friendly staff…
They make ordering your next set of shot very easy and the people I have talked to are super nice.
August 28, 2025
Unprompted review
Reply from MyStart Health
Hi Lucinda, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
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