Cancellation ~ refund. I have send an email requesting refund for my unauthorised deduction of fees. I was assisted by Daisy! Remarkable woman. She was so sincere. Daisy confirmed ~ refund will be... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went through a very unfortunate situation with the company. However, Anna a representative from them, reached out to me the same day. They assured me that the matter is being taken cared of. She's ver... See more
Hello The site it can be considered as fraudulent . Starting from paying for a delivery behind the payment was this site with a membership for which I did not ask. After the "delivery" payment wer... See more
I appreciate how you’re addressing my concern. I spoke with chat support last night, and they guaranteed my request, assuring me that it would be fulfilled.
4.1
Great
170 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient
Emily is really very helpful in resolving the issue. Thank you
May 13, 2025
Unprompted review
Cancellation ~ refund Daisy
Cancellation ~ refund.
I have send an email requesting refund for my unauthorised deduction of fees. I was assisted by Daisy! Remarkable woman. She was so sincere. Daisy confirmed ~ refund will be paid back into my account. Daisy is a assest to the business.
May 6, 2025
Unprompted review
Declan kept his word - ONLY one so far!
Updated 0515 below
0505: Declan was wonderful in cancelling my mistaken membership payment - confusing it with a purchace.
Thanks Declan - you are a star - no 5 stars!!
Update 0515
On 0507 my "membership" fee was repaid.
Thanks Decan - appreciate your honesty & keeping your word.
(Refer to my Hairshopgo review for the bad practice of other like-wise advertisers)
May 5, 2025
Unprompted review
Problem solved...
May 5, 2025
Unprompted review
Problem successfully resolved
Problem successfully resolved
Full attention was paid to the matter.
Thank you very much 🌟🌟🌟🌟🌟
October 31, 2024
Unprompted review
Issue being resolved by Kurt
The escalation team is in touch and helping you resolve the issue. I asked to fix my problem and he helped me to solve it.
May 2, 2025
Unprompted review
They debited me money not knowing
May 1, 2025
Unprompted review
Speed, care, handling
I really liked the fact that I was served with great care and without any unnecessary problems.
April 30, 2025
Unprompted review
Excellent customer service from Jamal…
Excellent customer service from Jamal from the exscalation team. Happy customer.
April 29, 2025
Unprompted review
My cancellation process was attended…
My cancellation process was attended quickly.
April 28, 2025
Unprompted review
Not worth a on star be very careful
When ordering this company tried to take an extra payment which I cancelled and unsubscribed membership which I didn't agree to. Then a few days later they tried to take £55 luckily my bank suspected it as suspicious and declined the payment.
April 23, 2025
Unprompted review
Excellent customer service
Excellent customer service, especially Ms. Nila. I wish you further progress and prosperity. Thank you and appreciate your service.
April 17, 2025
Unprompted review
fraudulent site
Hello
The site it can be considered as fraudulent . Starting from paying for a delivery behind the payment was this site with a membership for which I did not ask. After the "delivery" payment were several attempts on my card to take money which were spotted by the card issuer and blocked. I got my money back but if someone is checking the reviews can figure out what type of site it is
March 27, 2025
Unprompted review
Good Customer Support by KAI
April 14, 2025
Unprompted review
The service i got was helpful and great also…
The service i got was helpful and also helped with cancellation and refund
April 14, 2025
Unprompted review
Emerald came back to me with solid…
Emerald came back to me with solid answers regarding the cancellation of this account and the refund of the monies.
April 8, 2025
Unprompted review
everything went great
April 4, 2025
Unprompted review
quick response
Very quick response. The problem was solved with the help of Ahlby
April 1, 2025
Unprompted review
They told me straight away what date it…
They told me straight away what date it would get cancelled.
April 1, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.