Mytrip Reviews 

Stay away!!! Selling air tickets of rubbish airlinee like Junejao airlines what is absolute joke! Their logos should be " we reach the destination, your luggage may not " Customer service is shame. 4 different answers from 4 different operators!

My experience with MyTrip was incredibly frustrating. I booked a flight ticket and paid for it, but the ticket never arrived in my email, even though I was at the airport with only two hours left until the flight. I contacted customer support, and the agent promised that I would receive the ticket within 10 minutes, but nothing happened. Later, I was told that it would take three hours to receive the ticket. When I requested to speak to a manager, my request was denied. I never received any call from a manager, and in the end, I lost my money. This was a terrible experience, and I will never use their services again

Edited unauthorized charge and poor customer service — Beware!

I was shocked to find an unexpected charge of [amount] on my account from Mytrip.com without receiving any booking confirmation or service. I never authorized this payment, and when I reached out to their customer service, I got no meaningful response or assistance.

I tried multiple times to get a refund or even a clear explanation, but my requests were ignored or delayed endlessly. This experience has caused me a lot of stress and inconvenience.

I strongly caution anyone considering booking through Mytrip to be very careful. Monitor your bank accounts closely, and if you see any suspicious charges, act quickly.

I do not recommend Mytrip.com due to their poor handling of customer issues and unauthorized charges.

Unfortunately, I did not receive any booking confirmation, reference number, or email following the transaction. The payment was charged to my account without any acknowledgment or confirmation from your side, which is why I am unable to provide a booking code.

This is precisely the reason for my review – I was charged without receiving any proof of booking or service.

My trip is a fraud company. You are involved in this illegal activity as well. I will expose mytrip and trustpilot wirking as a team for a illegal activities. I was simply trying to get a boarding pass. They charged me 1.14 dollars. I thought that turkish airlines wete charging that. I will call them to find out how do they allow mytrip to get an access to their website. It appears that there are several companies are involved in this fraudulent action. So shameful that you are taking advantage of the travellers to get simple information. Without my authorization mytrip tried to charge 90 dollars. My bank contacted me The charged was declined after confirming that it was a fraud charge. I had not given any authorization. Do not charge again. I will take legal action to both of you or three of you. Whoever you are stop this nonsense. Acvorfing to their phone number it appears that they are located in london. Everyone should be aware of these illegal activities. Dont you dare to charge again

Got taken here from Skyscanner, which I like. I'm in Thailand but cannot read Thai. There is no option to change the language, so it's useless for me.

Dear MyTrip Team,

I am writing to express my deep dissatisfaction with the service I have received from your company. My recent experience has been completely disappointing.

The lack of proper customer support, poor communication, and lack of accountability is unacceptable. I feel misled by your handling of cancellations and refunds, and it seems your system is designed to complicate matters rather than resolve them.

I will no longer be using your service and will share my experience to warn others about the poor level of service you provide.

Sincerely,
S.s

Was refused my tickets at the eithad desk due to needing a visa to travel to india but i was in transitting through india to thailand.asked mytip can i have a refund as i wasnt allowed to travel?they said no its eithad who should refund you.spoke to eithad they said yes you can have a refund from mytrip.they wouldnt let me on the first flight to abu dhabi so i could sort things out at eithad customer servise no you need a visa!mytrip first blamed eithad. eithad said you can have a refund of mytrip. mytrip past the buck to eithad.learnt 3 things dont book with mytrip dont fly eithad dont transit through india.avoid all 3!i can provide booking numbers privately.i tried posting on here but my review was taking down.

I booked a flight on MyTrip with a cancellation option. However, they refused to cancel it for me and told me to cancel it through the airline, but the airline says I didn’t buy it through them and that I can only cancel it through MyTrip. They are truly thieves!

AVoid at all cost was told on a recorded telephone call we would receive £1400 of £1516 flight we received £603 they are liars who lie lie lie lie and lie an lie a total SCAM firm AVOID AT ALL COSTS LIARS

I was searching for a flight from Rio Brazil, to Salvador Brazil, and stumbled on a price via a google search.
I did not intentionally select mytrip, however I may have been unwittingly routed to make payment with the airline via mytrip. I do not know.
Anyway, I made a mistake with the date of travel, and cancelled the booking within the hour. I did not even realize I had used mytrip to get to the flight payment details.
I believed I was dealing directly with Latam Airlines. I called Latam to cancel the reservation, and they advised me they could cancel it free of charge, however as the ticket was routed via mytrip which I did not know it had been, I had to contact Mytrip.
I contacted mytrip twice to cancel the booking, and spoke to two of their agents via a web chat facility. Both were rude, unsympathetic, and lacked empathy.
The agents told me I would be charged £35 fee for admin to cancel the booking.
I explained I am Autistic and Dyslexic and could not afford the £35 fee.
They told me the fee was in the terms and conditions.
I disputed this, and asked where it stated this handling fee.
The robotic agents told me it is clearly stated as a prompt just before you complete booking payment. That was a lie.
I explained that they had a duty of care to highlight small print, and terms of conditions more clearly, especially as disabled people would use their services and could become confused.
However the mytrip employees on web chat were blunt and cold.
I eventually telephoned mytrip and after hours managed to speak with someone in person, only to be connected to by a soulless robot who was unsympathetic, and hang up on me when I asked why handling fees were not more clearly marked, so people could see what they were getting into.
This arrogant mytrip rep said it is in the terms and conditions somewhere.
It never appeared anywhere when I was completing payment.
I have tried to negotiate with mytrip however they just disconnect the call or live chat.
They are a scam company and I would never use them again, and caution anyone against using this company with soulless robot employees sat in a call centre in India.
I will be taking them to court for misleading advertisement, for a lack of duty of care towards disabled people, for stress and anxiety caused to me.
I asked them as a gesture of goodwill that they return the £35 admin fee, and the remainder of the refund they said I could have, as I had made a simple error and could not afford to lose £35 which is a weeks food shopping to me.
The cold mytrip employees just disconnected the chat.
I will never use this company again.
I only pray I get the rest of my money back minus the stolen £35
I have scoured the website and genuinely have been unable to find any mention of a £35 anywhere. I would appreciate the admin fee to be refunded as a gesture of goodwill or even reduced by 50%

Absolutely Scammers! The worst travel company, Do not ever book anything from them. I’m taking the time to right this because I have been 5 Months! Waiting for a refund that is always escalated they lied on the phone to me multiple times and committed illegal activity.
I’m taking legal actions with everything I have today so they learn the lesson once and for all, as I have been reading the rest of the reviews this does not surprise me but I will surprise them as I have names of the agents and supervisors thanks to my power and my knowledge as they didn’t even want to give their names (Scammers)

This site is scam
By details ahmedmoustafaelmogy

People please don't use MyTrip they are scammers. With nothing else in mind but to take your money.
Awful experience and the worst customer service possible.

NEVER BUY! SCAM!

Phoning the team prior to booking as the website wasn't clear what baggage came with the airline, they encouraged me, after discussing at length what came with the flight and what didn't, to purchase additional baggage... yet when the booking came through, found out the allowance came free with the airline!

They came up with a heap of excuses on the phone, changing their story many times, from booking charges, to markup etc, despite the original call being recorded!

Ultimately, after an hour wasted on the phones, they decided they couldn't help, wouldn't refund despite false advertising verbally and what is clearly written on their website...

And so I am left with paying for baggage... that had I booked ANYWHERE else, would have been free.

Good luck if you buy with these...

Complete scammers. I bought plane tickets, but the airline cancelled the flight and rescheduled it for another time. MyTrip wrote to me and offered options, one of them was cancellation and refund. I agreed to the refund. But more than a month has passed, I still have not received my money. I wrote to the airline, and they have already returned the money to MyTrip. I wrote to support many times, they constantly write "within 6-7 days we will return it to you", but a month has already passed. Where is my $200 MyTrip?

UPD: MyTrip said in chat, that they received money from Airlines. But its already 2 weeks passed and I still dont see my money.

Awful hotel experience shown as very good on mytrip.
After stay wrote scathing reviews with photos to mytrip.
Still not updated / added against hotel.

Then mytrip survey/ review when filled came up with expired having given a unlikely to use!!

Terrible experience with Mytrip.com! They promised me a voucher but never delivered, despite weeks of follow-ups. Because of their delay, my flight price jumped from £60 to £170. Completely unreliable and dishonest—avoid them at all costs!

HORRIBLE EXPERIENCE, NON EXISTING SERVICE!! IT’S A SCAM!!
I made a booking via their website.
They confirmed it but never honoured it! I only knew about it when I showed up at the airport at the check-in desk. I had to buy a last minute expensive flight at the airport to get on the airplane and I’ve been fighting for months now to get my money back but mytrip and refused to do so. I am done with them now, taking a legal action against them.

The prices they offer seem cheap, but that's where it ends.Once you've paid for the card - you're on your own.They don't take any responsibility, even if the website displays a "self-transfer gurentee" policy that seems credible.And the call center agents, there's no nice way to put it, just lie to your face. They can tell you that you'll get an answer within 4 hours, and if you don't call them after two days you'll never hear from them.
In the end, cheap turns out to be expensive.It's recommended to avoid this company at all costs!

They are worse at getting a refund from an airline than an individual person. I bought a ticket through MyTrip because Kenya Airways was not accepting my credit card. Meanwhile my husband managed to book his ticket directly through Kenya Airways. A few weeks before the flight, Kenya Airways changes the schedule. We are told we either accept or we get a full refund. We decided to do the full refund. MyTrip has failed to confirm the refund from the ariline. Their policy apparently only allows them to send emails to the airline, and the airline has not responded. Meanwhile my husband has received his full directly from Kenya Airways. So clearly there is an issue. I am now 6 days away from travel, not knowing if my flight is cancelled or not. And i need to rebook! Potentially paying double for a ticket. Im really upset.

UPDATE:
One of the MyTrip customer service reps told me the email address they were using to contact Kenya Airways. I called Kenya Airways direct who were amazing. They told me that it was an old email and no longer being monitored. I identified the new email and then contacted Kenya Airways through it to ask them to respond to MyTrip and tell them they were using the wrong email. Lesson learned, never use MyTrip.