Mytrip Reviews 

Worst ever cancelled our flight to never pick up the phon and never got our money back
Bad bad bad bad ruined our Christmas holidays in our new year 2021😭

Since I got an reply in english on my first review ... and no further answer on my reply... lets do it all again.

Mytrip is the worst company ever! I purchased a ticket on 29th Sep. Only to get a message of a cancelled flight by 6th Oct. Strange time as well as the flight is about to happen middle of November but alright probably not your fault. So I get an email just with options to answer via email refund / reschedule or open a ticket. Well i answered right away requesting a full refund. I didn't hear anything back that day so I called the german support but supriiiiseee ended up with an English support guy which had pretty bad English. But not his fault he just works at a horrible Fraud company. When I asked for clarification he said yes we refund but only for a service charge of 30!!! EUR ?! You kidding me ?! This is deceptive practise at its highest level not mention it in the cancellation mail.YES, I want a refund but not for 30 EUR Fee...if it's not my fault. So please dear HORRIBLE MYTRIP. Give me the Ticket number I had with the airline directly! My code :L5ATAQ I can call them myself and get a refund! I don't need you to do a 2 minutes job for 30 EUR. Who you think you are tricking your customers like that? Fun fact.. early this year I also booked via another provider also a Turkish airline flight. Guess what I HAD NO TROUBLE GETTING A REFUND WITHOUT ANY CHARGES.

But reading through all the other complaints i can guess you eighter would not answer, or find a bad excuse. I would even claim that you make this scheme to balance your books somehow. What absolutely fraudsters. So you got my contact details with the above-mentioned code... i expect an email with the full information of my Turkish airline ticket and cancellation notice so i can get in touch with them MYSELF ! If that not gonna happen.

I've bought an airplane ticket, which I wasn't able to use as the flights were cancelled due to COVID-19. I wasn't able to get back the money paid for the ticket, although I've tried to contact mytrip.com as much as 70-80 times, through their call center, and through emails, and other written means... I've received only one reply from them saying "They can't find my ticket in their system" and that's it... Since then several months have passed, I've tried to reach them again by telephone and via emails, but it was useless.

they don't stand for the client they stand for the airlines .. they are liars and scammers
never again .. be careful when dealing with them

Order number: L3ROOZ

the customer service is just a group of people in india without any intention to solve my case

because i am the weakest ring in the chain the airline and mytrip they took my money and refused to return it.

mytrip ask me to call the airlines and the airlines ask me to call mytrip

i paid over 200 euro on phone calls to get my money back without any hope

its now over five months and over 15 phone calls and nothing

they only try to calm you down with words but they do nothing they want to keep the relation with the airlines and they don't care about the customers

this is a message to everyone don't trust them

Booking process can be better. It confuses the customers to get more money.

Emails are all broken. It's unbelievable such a big company cannot deliver one email properly.

If you need support, forget about this agency. Zero support whatsoever.

If there is a chance that you want to change your flight, modify information, cancel your trip, etc. Just forget about this agency, otherwise it's okay.

Very bad company never again .no Email anwser No Telefone contact .no money back. My lawyer is in Action. I Think After This covid crisis nobody will buy any Tickets at mytrip .com they Destroy themself with this bad Service.

Pathetic...

Mytrip is good only when there is no crisis. You get cheap tickets and that is the sole reason I purchased tickets from them. I am a student and I had purchased tickets for my wife with return flight from New Delhi, India to Dusseldorf, Germany on 26th March by Lufthansa which got canceled due to Coronavirus outbreak. During such crisis, I expected Mytrip to help its customers get refund of the canceled airlines. Instead, they are not at all replying through emails or phone calls. On phone, I am holding the call for like 45 minutes, and finally, they cut the call without even answering. Even with respect to emails, I am mailing them for more than 2 months, but they have a standard reply that they have requested the airline and I must wait. Customer satisfaction and trust are the two basics of good business and you flunk in that. I will make sure not to recommend Mytrip in the future to anybody. Everybody loves money, but you earn it and not just pickpocket it from someone who is equally in need of the money as you. I hope you understand that this is the time you should be helping your customers instead of harassing them unnecessarily.

The booking experience and the pricing was great, I would have given a 5 star rating. But my flight got cancelled by the airline and this company has already taken over 10 weeks and haven't processed my refund yet. Hence giving 1 star

It's a swindling company. Does not provide solutions, says that everything must be seen with the airlines because they have no connection to it, the passenger must verify that the airline returned the money.
I think we must spread this scam

I would never book flights again with them .Its a nightmare.I booked flights two weeks back they even sent me the tickets and then after 20 days they said they were changing the connecting flights and if its ok and we said ok but they never sent us updated tickets.Its just two weeks left and I have not received any confirmation when I call tehm they say we are checking with airlines waiting for their reply .Now they have not confirmed my tickets in any of the flighst neither the first one which i booked nor the one they suggested the are always like we will check and get back.It is so stressfull !!Never book flights with them