Everything that I ordered was carefully and well packed. As a result, they arrived completely intact. (I ordered an apron and small serving tray from St. Martin-in-the-Fields Church’s Crypt Gift Shop,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great company! Special thanks to Jon Ball for helping me every step of the way. He is a wonderful employee who is 1st rate!! Since the beginning he has made it a smooth process and great communicatio... See more
My experience was the best possible experience. This was my first time ever using a forwarding company like this. Setting up my account was easy and simple. My package was received and UKmailbox notif... See more
Used from Italy to buy more than 50 books over Ebay. they received and stored my boxes before and after christmas 2025. Then they start my CONSOLIDATION process and ship all the 56 box in 2 of t... See more
Company details
Contact info
Unit F, Winston Business Park, Churchill Way, S35 2PS, Sheffield, United Kingdom
- +44 114 5532975
- support@myukmailbox.com
- myukmailbox.com
4.6
Excellent
5K reviews
Replied to 57% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
very efficient as always
very efficient as always. My parcel was despatched soon after I confirmed shipment detials
March 17, 2026
Reply from MyUKmailbox
Thanks for the lovely feedback! Really glad we could get everything sorted so quickly for you.
Cheers,
The myUKmailbox Team
Reply from MyUKmailbox
Thanks for the great feedback! Really glad we could get everything sorted so quickly for you.
Cheers,
The myUKmailbox Team
5/5 stars!
I’m using my mailbox for special edition books mostly and I know that a lot of the time when they’re shipped directly to you, they show up ruined. So I paid a little fee to have my package wrapped up more securely. When my package got to me, it was in perfect condition! The packaging was really nicely done and the whole process was insanely fast. I’m so glad I found this service. Highly recommend!!
March 12, 2026
Reply from MyUKmailbox
Thanks for the lovely feedback! We’re really glad the extra wrapping did the trick and everything arrived safe and sound.
Cheers,
The myUKmailbox Team
Did not add my street and street number…
Did not add my street and street number to the address. This caused a lot of issues and delayed the shipment. It should not be too much to ask to write the address correctly…
March 11, 2026
Reply from MyUKmailbox
Thank you for your feedback. We're really sorry to hear your shipment was delayed due to an address issue, as we know how frustrating that can be when you're waiting for a parcel.
We completely understand why you'd be upset about the delay, but we'd like to quickly clarify how our shipping labels are generated. We don't manually type out delivery addresses for any of our shipments. Instead, our labels are generated automatically using the exact details you've saved in your myUKmailbox address book. When you add a shipping address and select it at checkout, those exact details are automatically carried over to the courier's label. If the street name and number were missing from the final package, it just means those specific lines were accidentally left blank in your saved address.
We want to make sure this doesn't happen again, so a member of our support team will be in touch with you shortly to cross-check your details and ensure your address book is fully updated before you submit any future shipments.
Regards,
The myUKmailbox Team
Poor value and no economical shipping option
MyUKmailbox.com was a very poor experience.
The product itself cost only £39.99, and the original seller shipping was £5.95, making the original order total £45.94. After that, MyUKmailbox charged me an additional £65.66 just for forwarding a 1.95 kg package.
But that was not the end of the cost. Because of this forwarding process, I then also had to pay additional charges in Europe: €30.28 in import VAT/duties and €26.50 for customs clearance/brokerage, adding another €56.78 on top. Altogether, the additional costs came to £114.73.
What makes this even worse is that the amount used for the import charges was not based only on the value of the product. It also included the shipping costs, meaning the tax and import-related charges were calculated on the combined total of the item and shipping, not just the item itself.
So in reality, this turned a product worth £39.99 into a far more expensive purchase once all the extra shipping, customs, and brokerage costs were added.
The biggest problem is that MyUKmailbox.com does not seem to offer a genuinely economical shipping option, even though cheaper carrier options should exist. I have used mailboxde.com for many years, and they have always been far more transparent, realistic, and fair about the final cost.
Compared to that, MyUKmailbox.com feels overpriced, unclear, and not customer-friendly. I would not use this service again.
March 18, 2026
Unprompted review
Reply from MyUKmailbox
Thank you for your feedback. We're sorry to hear you were dissatisfied with your experience.
We understand that international shipping and import taxes can quickly add up. To clarify, EU customs law requires taxes to be calculated on the CIF value (Cost, Insurance, and Freight). This means import VAT and duties are legally applied to the combined total of the item and the shipping costs you paid, not just the item itself. The €26.50 brokerage fee you mentioned is also a standard administration charge levied directly by the courier, which we don't control or receive.
Regarding our forwarding charge, please keep in mind it's a comprehensive service fee. It covers the entire process of receiving your parcel, processing it, providing secure storage, custom export packing, and the final tracked international courier cost, rather than just the raw postage.
We always aim for transparency, which is why we display a shipping calculator on our pricing page that provides accurate, live shipping fees before dispatch. While we can't predict a destination country's local import taxes or courier brokerage fees, we hope this explains how they're applied. Please rest assured we're continually reviewing our carrier network and looking to add more shipping options to give our customers greater choice and value. We appreciate your feedback.
Regards,
The myUKmailbox Team
Another successful myUKMailbox order…
Another successful myUKMailbox order and shipment.
Order arrived at myUKMailbox 🇬🇧
March 11, 2027 and I received in Canada 🇨🇦 March 16, 2026.
Thank you.
March 11, 2026
Reply from MyUKmailbox
Thanks for the feedback! We're really glad we could get your parcel over to Canada so quickly for you. See you for the next one!
Cheers,
The myUKmailbox Team.
LOVE myUKmailbox!
Always do a great job shipping and so fast! Customer service it also great any time I have needed to contact them :) Will continue to keep using for forwarding my packages!!
March 11, 2026
Reply from MyUKmailbox
Thanks for the brilliant review! We’re so glad you’re happy with the service and that the team’s been able to help whenever you’ve needed us.
Cheers,
The myUKmailbox Team.
great service and fast fulfilment
March 12, 2026
Reply from MyUKmailbox
Thanks for the great feedback! We're really glad we could get everything sorted and sent out so quickly for you.
Cheers,
The myUKmailbox Team.
Very easy to open a mailbox
Very easy to open a mailbox. Quick turnaround on packages. I would use again should the need arise.
March 12, 2026
Reply from MyUKmailbox
Thanks for the great review! Really glad to hear it was easy to get started and that we got everything sorted so quickly.
Cheers,
The myUKmailbox Team.
Easy quick shipment
March 11, 2026
Reply from MyUKmailbox
Thanks for the great review!
Cheers,
The myUKmailbox Team.
Reply from MyUKmailbox
Thanks for the great feedback! Really glad to hear you found everything so easy and your shipping was effortless.
Cheers,
The myUKmailbox Team.
STAY AWAY FROM THIS COMPANY!!!!
For the cost of shipping repacking and customs fees before your packages can be delivered you would think simple instructions would be easy to follow. I asked for my two items to be placed in a larger DHL box unopened. I received my items in a plain brown cheaper quality box and both my items had been opened and taped closed before repacking them!!! I was given a simple snarky response by the company after reaching out before typing this review. STAY AWAY FROM THIS SHIPPER!!!! Could not follow the simple instructions and options they give at repack and shipping checkout on their own site. For the cost just Buy in your own countries and avoid this company and invasion of your privacy and property.
The reply the company provided is false and inaccurate as they outlined below. I have shipped with them for a long time and NONE of my items were opened before. My items were not shipped in a DHL box and were opened and sealed with tape that ruined the inner items. They are making excuses to cover up their lack of following the instructions they were given!!!
March 5, 2026
Reply from MyUKmailbox
We are sorry to hear you were dissatisfied, but we feel it is important to address the inaccuracies in this review to provide a true reflection of the service provided.
Firstly, your goods were consolidated into a larger DHL box, exactly as requested. DHL UK recently transitioned away from their traditional yellow boxes to environmentally friendly, 100% recycled brown eco-boxes. We have reviewed the dispatch photo captured by our team at the end of the consolidation process, which confirms this. This photo is available for you to view within your account and clearly shows the official DHL branding on the box, along with complimentary 'Fragile' tape applied by our team. We will also email this image over to you directly for your reference.
Regarding your concerns about your packages being opened, this is a strict legal requirement, not an invasion of privacy. As an international parcel forwarder, we are legally mandated by aviation security and customs authorities to open and verify every package to ensure the contents are safe, legal, and not prohibited. As the legal shipper of the goods, we cannot bypass this step under any circumstances.
This standard procedure is clearly outlined in our Terms & Conditions and the FAQ section of our website. Our team takes great care to gently open the outer packaging to verify contents without disturbing the manufacturer's packaging, before carefully resealing it for international transit.
While we are sorry to lose your business, you will find this legally mandated inspection process is standard practice across the entire regulated forwarding industry. We wish you the best with your future international shipments.
Regards,
The myUKmailbox Team
Reply from MyUKmailbox
Hi there, thanks for the great feedback! We're really glad you found the service quick and spot on.
Cheers,
The myUKmailbox Team.
Reply from MyUKmailbox
Thanks for the brilliant feedback! We're really glad you loved the service and look forward to getting your next parcel sorted.
Cheers,
The myUKmailbox Team
Reply from MyUKmailbox
Thanks for the review!
Cheers,
The myUKmailbox Team
Reply from MyUKmailbox
Thanks for the review!
I am sorry to hear you felt the shipping rates were expensive.
Please note that our rates do cover the process of receiving, processing, storing, picking, and shipping your parcels. Even with that in mind, we are always actively on the hunt for cheaper shipping alternatives to keep costs down for you.
Cheers,
The myUKmailbox Team
Reply from MyUKmailbox
Thanks for the great review!
Cheers,
The myUKmailbox Team
Easy process and fast shipping
Easy process and fast shipping! Will definitely use again!
March 5, 2026
Reply from MyUKmailbox
Thanks for the great feedback!
Cheers,
The myUKmailbox Team
Excellent service
Excellent service, prompt , efficient, trust worthy , re packing excellent and secure ..
once you manage the web site
February 27, 2026
Reply from MyUKmailbox
Thanks for the brilliant review!
If you run into any further issues with the website, just drop our customer support team an email, and we'll happily guide you through it.
Cheers,
The myUKmailbox Team.
Easy to follow guide
Easy to follow guide. Consolidation of purchases made easy for international buyers.
March 2, 2026
Reply from MyUKmailbox
Thanks for the great feedback! It's great to hear you found the guide helpful, and that our consolidation service made it easy for you.
Cheers,
The myUKmailbox Team.
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