Everything that I ordered was carefully and well packed. As a result, they arrived completely intact. (I ordered an apron and small serving tray from St. Martin-in-the-Fields Church’s Crypt Gift Shop,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great company! Special thanks to Jon Ball for helping me every step of the way. He is a wonderful employee who is 1st rate!! Since the beginning he has made it a smooth process and great communicatio... See more
My experience was the best possible experience. This was my first time ever using a forwarding company like this. Setting up my account was easy and simple. My package was received and UKmailbox notif... See more
Used from Italy to buy more than 50 books over Ebay. they received and stored my boxes before and after christmas 2025. Then they start my CONSOLIDATION process and ship all the 56 box in 2 of t... See more
Company details
Contact info
Unit F, Winston Business Park, Churchill Way, S35 2PS, Sheffield, United Kingdom
- +44 114 5532975
- support@myukmailbox.com
- myukmailbox.com
4.6
Excellent
5K reviews
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ended up having to pay about $100 to…
I ended up having to pay about $100 to have something shipped that was in a small envelope, less than 0.5 lbs. I was incredibly shocked at the price to ship once orb was received by UK mailbox and fell stuck at that point. Please offer some lower shipping options. Not worth the price.
February 13, 2026
Reply from MyUKmailbox
We're really sorry to hear that the shipping cost came as such a shock. That’s definitely not the experience we want for you.
Our rates do cover the entire fulfillment process, from receiving and processing to safely storing, picking, and shipping your items. However, due to the recent tariffs introduced in the US, we’ve unfortunately had to pause Royal Mail for US deliveries. We know this has made shipping lighter parcels noticeably more expensive than we’d like right now.
We’re actively working with Royal Mail on a fix, and we are hunting for a cheaper alternative for lightweight items as a top priority.
Thank you for taking the time to share your feedback.
Very good experience
This company offers Royal Mail as a shipping option, which I much prefer to other carriers. I had a question and the answer was prompt and helpful.
February 12, 2026
Easay dashboard layout and great…
Easay dashboard layout and great shipping options.
February 11, 2026
I felt a little apprehensive but the…
I felt a little apprehensive but the service made me a believer. I had my package in the states in 1 week from placing the order. It was seamless and I found the website to be very helpful in easing my worries as you could see every movement of the package from a pic when it arrived to when it left. My worries were from negative reviews but this was just not my experience. I was confident enough in service to use for a second package. Cost is very high. Typical shipment is around $25 and service cost around $67 but you are paying for expedited shipping and customs so it is inline with true shipping costs.
February 13, 2026
Reply from MyUKmailbox
Thanks for the brilliant review and for giving us a go.
Really glad we could ease your worries and get your shopping over to the States safe and sound.
Reply from MyUKmailbox
Thank you!
Glad to hear you loved the service.
Again, excellent consistent service, a pleasure to deal with.
February 6, 2026
Five Star Service …
Everything that I ordered was carefully and well packed. As a result, they arrived completely intact. (I ordered an apron and small serving tray from St. Martin-in-the-Fields Church’s Crypt Gift Shop, and a Paddington Bear cup that I had purchased on eBay UK). In addition, the shipping cost was relatively reasonable (considering the enormous tariffs that are in place). Finally, the package (with all three items) arrived in a timely manner.
February 9, 2026
Reply from MyUKmailbox
Hi Anneliese,
Thanks for the lovely feedback! We're really glad to hear your shopping arrived safe and sound. Enjoy your new bits, and we'll see you for the next one.
I had a seamless experience
I had a seamless experience. Timely shipment and delivery. Great customer service experience, specially with package identification. Would love to recommend to others.
February 4, 2026
Reply from MyUKmailbox
Thank you so much.
We're glad you to hear you loved our service.
Stay away from them they’re the worst I…
Stay away from them they’re the worst I literally regreted sending my package to them
February 9, 2026
Unprompted review
Quick, safe and very reliable
I've been using MyUkMailbox for several years now and my parcels have always arrived quickly and safely in Australia.
The people at MyUKMailbox are quick to answer any email queries I may have and always action shipment requests promptly. They have in the past been invaluable to me in helping me find ways to pick up my auction lots, and get them
packed appropriately. I always try to use the DHL delivery option offered as in my opinion the delivery drivers, traceability and service here is excellent.
This parcel was no different, the service was exceptional. I was notified within hours of the parcel arriving at the MyUKMailbox warehouse, and a photo of the sealed parcel was made available with shipment options already worked out for me to choose from. It left the UK on Monday and was delivered on the following Friday afternoon in perfect condition right into my hands.
I should be clear that postage via DHL etc isn't super cheap. But the people at MyUKMailbox have always been in my experience reliable, trustworthy and very helpful, and that's what I need. I will gladly use the service anytime as needed.
February 2, 2026
Great company! Shout out to "Jon Ball"
Great company! Special thanks to Jon Ball for helping me every step of the way. He is a wonderful employee who is 1st rate!! Since the beginning he has made it a smooth process and great communication throughout the whole process. Reliable and quick communication. Myukmailbox has worked very efficiently, and if a problem arisies they are quick to respond. Shipping prices were great.
January 31, 2026
Unprompted review
Great Company!
January 29, 2026
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