The online platform is easy to use. However, the advertising of new services/products that keep popping up cannot be deleted not to appear again. This is not helpful.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very easy to use. Ability to run itemised reports is very useful
Company replied
Jared Strike WA state manager made the entire process easy. Clear concise instructions, easy to set up and use. Great rate and a genuine desire to be part of our journey. Zeller applications avail... See more
Company replied
Very fast processing with low fees and easy interface. The system is also highly reliable. With all these features in place, businesses can focus on managing their stores and have one less worry on th... See more
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Company details
- Eftpos Equipment Supplier
- Accounting Software Company
- Alternative Financial Service
- Non-Bank Financial Service
- Payment Service
Written by the company
Zeller is one solution for all of your business finances. From EFTPOS to invoicing, accounts and cards, Zeller is the smarter alternative to your outdated business bank. By bringing every tool together into one connected ecosystem, we help you reduce the time spent on finding providers, completing long applications, onboarding, and getting set up. We do this through a simple, fast online sign-up process, and no contract necessary.
Earn 4.95% p.a. with Zeller Savings Account from 1 June
Written by the company
- Sign up online in minutes to start earning more with Zeller.
- Sign up and activate your account with Zeller. Simply add your ABN and you instantly get access to Australia's highest business saving rate of 4.95% for all funds added in July 2026. Terms apply.
Contact info
3000, Melbourne, Australia
- 1800 935 537
- support@myzeller.com
- myzeller.com
4.0
Great
315 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Been awesome to deal with and super…
Been awesome to deal with and super helpful I have transitioned from tyro sick of huge monthly bills and like the app on my phone so easy
May 4, 2026
Unprompted review
I highly recommend Zeller
I have found every step of the way starting to use Zeller for my business to flawless. I was recommended Zeller because of the more competitive rate. I was mostly interested as they do the reconciliation of funds each night at 12pm rather than 5pm of my previous company. Also the interest rate . This has made a big difference as it was the lowest rate I could find. The terminal has been working extremely well at my markets around Tasmania. Would highly recommend Zeller.
May 2, 2026
Unprompted review
I've switched all of my business banking to Zeller
I've been using Zeller in my business for the past 6 months, and the experience has been great. The terminal works seamlessly, and the back-end reporting is incredibly powerful. I can see my business cashflow incomings and outgoing in one place, which i've never been able to do before with a bank. I've now switched all of my payments, invoicing, and banking to Zeller.
April 29, 2026
Unprompted review
This company is proactive, efficient and understanding
This company is proactive, efficient, their staff are courteous, kind and understanding. They processed my account registering quickly even contacting me on a saturday to help. They sent me the machine and setting it up was very easy and intuitive. In comparison with the previous card machine company thier charges are very reasonable and compared to the other company I tried they were miles better and much easier to deal with.
April 24, 2026
Unprompted review
Reply from Zeller
Hi Zac,
Thanks for sharing your feedback!
We’re really glad to hear you’re enjoying using your new Zeller Terminal, and that your experience with our London-based team was smooth!
If there’s ever anything else we can do to support you, or other features you’d like to see us bring to the UK, don’t hesitate to reach out to us at feedback@myzeller.com.
Team Zeller
AMAZING customer service
AMAZING customer service
More banks should be like this, no dealing with automated machines, you get to speak to an actual human who helps right away and gets things sorted.
Super easy to get set up as well!
Big shout out to Paz
April 28, 2026
Unprompted review
Reply from Zeller
Hi Ryan,
We appreciate you sharing your feedback, and agree — Paz is a fantastic member of the Zeller UK team!
Thanks for choosing Zeller, and we’re looking forward to continuing to support your business!
Team Zeller
Awful
Awful, they qoute 48 hours but it took 4-5 days. What made it worse, same questions being asked. I am not going to change my answers. After this I told the customer service rep, I no longer want to proceed. To which I got a response, thanks for letting us know you have been declined. No it's not declined, I withdrew.
April 27, 2026
Unprompted review
Reply from Zeller
Hi Imran,
Thanks for taking the time to share your feedback, and we are sorry to hear that your onboarding experience with Zeller was not a positive one.
While the majority of businesses signing up for Zeller are up and running in under 10 minutes, as a regulated business, there are some instances when our team is required to request additional information or documentation to verify your business or identity.
We take customer feedback incredibly seriously and understand that these situations can cause frustration. We have flagged the issue you've experienced to our team to review what happened and identify any areas where we can improve the experience going forward.
Thank you again for sharing your experience, as this helps us review and improve our services.
- The Zeller Team
Complicated and drawn out verification process
I wanted to go with Zeller as I had heard good things, but their verification process has been so lengthy and complicated. Initially I made a mistake as I signed up with an email not linked to the business. All good, we fixed this, or so I thought. But the calls and requests for more verification selfie videos, and more documentation to prove that the business exists, has continued.
I pulled the pin on our application and instead, I signed up with another provider - 10 minutes for the online application (with a simple verification process), and maybe an hour of setting up our products on the app, and we are now accepting card payments from our customers.
April 8, 2026
Unprompted review
Reply from Zeller
Hi Kellie,
Thank you for sharing your feedback, and we’re disappointed to hear that your experience signing up for Zeller wasn’t as smooth as you expected.
While the majority of businesses who register for a new Zeller Account are up and running in minutes, there are some situations where our team are required to verify additional information about your business to ensure we can support it, and also to meet our regulatory requirements as a payment processor in Australia. We understand that this can sometimes feel a little intrusive, but please rest assured that we do our best to make this process as smooth and seamless as possible.
We understand that our team has reached out to you to advise that your Zeller Account has been activated, and to offer some complimentary hardware as our apology for the inconvenience. If you’d like to take us up on that offer, please respond to that email, or feel free to reach out directly to us at feedback@myzeller.com. We’d love to support your business!
Team Zeller
Pushy sales tactics that disregarded the customer’s stated lack of interest.
I received a cold-call sales email this morning and responded to advise that we would not be interested in using the product at this time. While I appreciate that the sales team may be working to commission structures and KPI targets, I was subsequently contacted by phone to discuss how their service differs from what we currently use. I again reiterated that we were not interested. However, I have since received a further follow-up email again outlining the differences in their service and to feel free to get in touch if I change my mind.
March 13, 2026
Unprompted review
Reply from Zeller
Hi Gail,
Thanks for sharing your feedback, and we apologise that your initial introduction to Zeller was not a positive one!
We’ve passed along your feedback to our Sales team, and have ensured that your contact details have been removed so you won’t hear from us again. If there’s ever an opportunity to speak with you, don’t hesitate to reach out via email at feedback@myzeller.com — we’d love to support your business!
All the best,
Team Zeller
Withholding thousands of $$ for WEEKS!
My husband just recently opened a small landscaping business, we chose Zeller as reviews had been positive. We have had the complete opposite experience, they are withholding thousands of dollars from us. We sent the invoices as proof of transaction per their request, they told us it would be 24 hours to process but here we are 2 WEEKS later! My husband cannot afford to start the next job while we wait for this money to come in, we are barely keeping food on the table. Incredibly frustrated, DO NOT use Zeller if you’d like your money. Unfortunately we’ll be needing to follow up with fair trading if they cannot release our money which was paid through an invoice by a client! Terrible customer service, literally no updates or communication unless you call them, when you do call them it’s completely useless.
March 9, 2026
Unprompted review
Reply from Zeller
Hi there,
Thank you for your comment, and we apologise that your experience with Zeller didn’t meet your expectations. We take customer feedback incredibly seriously, and appreciate you taking the time to share this with us.
Our team would like to get in touch with you directly so we can ensure your issues are resolved — please send us an email to feedback@myzeller.com and our local support team will be in touch.
Team Zeller
Zeller is untrustworthy, I would NOT recommend
I would not recommend Zeller. We had an unauthorized transaction in our account, which we notified them when it was still pending. They said we needed to wait until it cleared before they could investigate it. So we waited until it cleared, and called back. The only person who ever answers the phone is a person named May. We spoke to May again; and explained the same thing and opened up an investigation. It has now been 90 days and we still don’t have an outcome or an answer. We have called multiple times, we can only get May who apparently doesn’t work in the “fraud” team, but is unable to connect with anyone who does. Super sketchy company and financial firm. Would not recommend.
December 4, 2025
Unprompted review
Zeller have no fraud protections in…
Zeller have no fraud protections in place.
I was defrauded by a taxi driver using their platform to process payments. Zeller have no fraud reporting process except to send an email. I did this over a week ago and no one has bothered to investigate or get back to me.
Any reputable business would be concerned and take action if it was reported that individuals were using their platform to defraud people. But Zeller aren't. Their lack of concern and failure to responds speaks volumnes of how they might - or might not protect your business or the transactions of your customers.
February 27, 2026
Unprompted review
Reply from Zeller
Hi there,
Thank you for sharing your experience, and we apologise that our support has not met your expectations on this occasion. We take customer feedback incredibly seriously, and appreciate you taking the time to share this with us.
At Zeller, nothing is more important than keeping the money of our merchants and their cardholders safe. We offer 24/7 cardholder support and deploy sophisticated monitoring to ensure that any transaction processed with Zeller is secure. In the event that a cardholder reports any potentially fraudulent activity to Zeller, we investigate extensively to maintain the security of our platform.
We’d like to promptly look into your situation, if you could please share your details with us directly at support@myzeller.com — and a member of our local team will be in touch ASAP.
Team Zeller
Had a good run for a while, then became my nightmare!
I had a good run with Zeller for a couple of years with interim transactions but just out of the blue they randomly decide to withhold a sizeable settlement without authority and for no valid reason. Even after talking to the correct department promising it's all acceptable, and would be done that day, 3 days later nothing. I call everyday and get read a script from support - won't put me through to area. Support is poor. Follow-up is worse. I've had to take the matter to AFCA as Zeller don't seem to care.
If I could give 0 stars I would - 1 is too high. Do not buy this product unless you want over reach and a company that thinks it can breach the Privacy Act with an email. BUY ANYTHING ELSE!
February 20, 2026
Unprompted review
Reply from Zeller
Hi there,
Thank you for sharing your feedback, and we’re disappointed to hear that your more recent experience with Zeller was not at the same level was your earlier days.
In order to maintain the security of your Zeller Account, and that of your cardholders, on rare occasions our transaction monitoring team may place a hold on a transaction in your account and ask you for additional information to help us verify that it is legitimate. In this situation we appreciate that you’ve been able to respond promptly with the information required, and apologise that our team was not as responsive as you needed. Rest assured that your feedback has been escalated to senior management to ensure that our internal processes are operating as efficiently as possible.
We’d love the opportunity to connect with you and discuss further, if you’re open to it? Please reach out to our local team at feedback@myzeller.com if you’re open to us finding time to connect over the phone.
Team Zeller
You make my life easier, Zeller!
I am very pleased with Zeller and recommend this service to other professionals. It offers transparency: payments are processed swiftly and without issues, with no hidden charges. The EFTPOS machine is reliable and simple to use. Customer support is friendly, and I received a courtesy call from the Zeller team to see how the system was working. Thank you, Zeller. Keep up the good work.
February 19, 2026
Unprompted review
Reply from Zeller
Hi there,
We’re so glad to hear that Zeller is making your life a little easier! Thank you for sharing your kind words and feedback, and we are very glad to be supporting your business.
If there is anything else we can do to support you, or products / features you’d like to see added to your Zeller Account that would make managing your finances easier, please let us know by sending an email to feedback@myzeller.com.
Thank you for choosing Zeller!
Team Zeller
Jared Strike WA state manager made the…
Jared Strike WA state manager made the entire process easy.
Clear concise instructions, easy to set up and use.
Great rate and a genuine desire to be part of our journey.
Zeller applications available at every step and a 24 hour support.
Linked straight to my own bank or a Zeller account money could be accepted day 1. Well done guys
February 12, 2026
Unprompted review
Reply from Zeller
Hi Milton,
We appreciate you sharing your feedback, and are glad to hear that your experience getting Zeller set up in your business has been so smooth!
Thank you for choosing Zeller, and if there’s ever anything additional we can do to better support you or improve your experience do not hesitate to reach out to our local team at feedback@myzeller.com.
Team Zeller
Really easy to setup for my….
Really easy to setup for my construction business. Easy to get payments from clients onsite on my phone or the terminal that I keep in the car. I want to thank Julian Boscoe especially, he helped me from the beginning and all the way through the processes for getting the setup done to sending through the terminal to my address. Couldn’t have been happier with his service. Top guy :)
February 10, 2026
Unprompted review
Reply from Zeller
Hi Raymon,
Thank you for sharing your review, and we’re glad to hear that your experience working with Zeller and Julian has been positive so far!
We appreciate you choosing Zeller for your business!
Team Zeller
I don't Write reviews normally
I don't Write reviews normally. However, I have had fantastic support from ZELLER especially from Sam, Luigi and May. I have used other systems and transitioning now but ZELLER exceeds both in Tech Support and Customer service. They have gone above and beyond if helping us to support our business. a big thank-you!!!
January 5, 2026
Unprompted review
Reply from Zeller
Hi AB,
Thank you for sharing your kind words, and we agree — Sam, Luigi, and May are fantastic members of the team to be supported by!
We appreciate you choosing Zeller to support your business.
Team Zeller
Excellent customer service
So quick & easy to talk to the customer service!! All my questions are answered & friendly, helpful staff. Im very happy with zeller 💃🏼
January 15, 2026
Unprompted review
Reply from Zeller
Hi Chelsey,
Thank you for sharing your review!
Our team works 24/7 to support our customers, and we’re happy to hear that your experience getting in touch exceeded your expectations.
If there’s ever anything we can do to improve your experience, or features you’d like to see added to your Zeller Account, don’t hesitate to reach out to us at feedback@myzeller.com.
Team Zeller
If I could leave zero stars I would
If I could leave zero stars I would. Terrible customer service. Holding money from small business and refusing to give it back. Never seem to be able to speak to someone who actually speaks fluent English. Cancels your business eftpos terminal with no notice. Avoid at all costs!
December 17, 2025
Unprompted review
Reply from Zeller
Hi there,
Thank you for sharing your feedback, and we’re disappointed to hear that your more recent experience with Zeller was not at the same level was your earlier days.
In order to maintain the security of your Zeller Account, and that of your cardholders, on rare occasions our transaction monitoring team may place a hold on a transaction in your account and ask you for additional information to help us verify that it is legitimate. We understand that this may cause some disruption to your business, and apologise for any inconvenience caused.
We’d love the opportunity to connect with you and discuss further, if you’re open to it? Please reach out to our local team at feedback@myzeller.com if you’re open to us finding time to connect over the phone.
Team Zeller
They takes your money longer
They taking too long, more than 24 hours to withdraw your money for first time, I had to pay to someone for settlement property but zeller took so long and my settlement was rejected, not happy at all and try to use Square or Tyro or now big banks can give you cheaper and better portable Eftposs machine with good services.
December 15, 2025
Unprompted review
Reply from Zeller
Hello there,
Thank you for sharing your experience, and we’re sad to hear that our first time using Zeller did not meet your expectations.
In order to maintain the security of our platform, and protect our merchants and their cardholders, in rare occurrences your first withdrawal from Zeller may have a short delay. We’ve reviewed your account and can confirm that your transfer has since been processed — and all future transfers processed from your Zeller Account will be instant.
We’d also love the opportunity to ensure you’re set up with Zeller EFTPOS hardware, and at the best possible rate — we are confident we can give you a better deal than what you’d get with the traditional banks! If you’re interested in discussing that further, please reach out to our local team at sales@myzeller.com and we’ll support you through the process.
Team Zeller
Bunch of thieves
Bunch of thieves!
I’ve a had a Zeller account for over 6 months. Get my customer to pay me on Zeller. They want to verify my account and refuse to release the funds or refund my customer. I’ve called emailed and nothing for over 4 weeks. How is it that these types still operate????
December 12, 2025
Unprompted review
Reply from Zeller
Hi Carlos,
Thank you for sharing your experience, and we apologise that your experience with Zeller didn’t meet your expectations. We take customer feedback incredibly seriously, and appreciate you taking the time to share this with us.
On rare occasions, our team may be required to verify irregular transactions processed with Zeller in order to protect our merchants, and their cardholders, from fraud and scams. To enable you with more payment options that will automatically verify these types of irregular transactions, Zeller also offers a range of other products — such as Zeller Invoices and Payments Links — with built in features that will automatically verify transactions with the cardholder via 3D Secure. You can read more about 3D Secure here: https://support.myzeller.com/3d-secure
We understand that your funds have been released to you already, and that our team has been in touch to support you through this process.
If you’d like to share any additional feedback about your experience feel free to reach out to our local team directly at feedback@myzeller.com.
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