Nannybag Luggage Storage Reviews 33,662

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,067 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being very helpful, professional, and kind, often going above and beyond to assist with various needs. The service is frequently described as excellent, convenient, and easy to use, making it ideal for exploring cities without luggage. Many people appreciate the convenient locations, often close to transport hubs or city centers, and the straightforward drop-off and pick-up processes. However, some customers reported significant issues with the booking process, arriving to find locations closed or refusing service, leading to frustration and unexpected costs. There were also instances of rude staff and concerns about luggage security, with some items being stored in unguarded areas.

What people talk about most

Staff

People report positive experiences with staff, often describing them as kind, helpful, and efficient. Many... See more

Service

Users describe positive interactions with service, highlighting helpful and hospitable staff who often assist... See more

Location

Clients share positive opinions on location, with many reviewers highlighting its convenience and proximity... See more

User experience

Customers consistently report positive experiences with the user experience, highlighting its ease of use and... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with some customers finding it easy to make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service and the women in charge were very helpful and hospitable. I would highly recommend Hotel Galileo for luggage storage, very professional, safe environment and they were very kind to offer t... See more

Company replied

Rated 5 out of 5 stars

Used the service in Lille. Checked out of our Airbnb in the morning but had a few hours before catching the train. Nannybag app directed us easily to a hotel nearby where it was a speedy process to dr... See more

Company replied

Rated 5 out of 5 stars

The convenience of this network is great. Very handy cover between apartment checkout and transferring to airport for check-in. Better than paying an extra night's accommodation you do not need!! The... See more

Company replied

Rated 5 out of 5 stars

Such a great service. With an early checkout but an evening train the Nannybag luggage storage meant we could fully enjoy our last day in Paris unencumbered by suitcases. Drop off and collection was q... See more

Company replied


Company details

  1. Serviced Accommodation

Written by the company

🧳| Luggage storage anywhere you want for €/$5 🌍| Available 24/7 in +1000 cities worldwide Book here! 👇 www.nannybag.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

34K reviews

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1-star

Asks customers to review

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4.5

All reviews

(33,662)

3,020 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very useful

Very useful, quick and comfortable

June 16, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello LUDMILA,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌

Rated 1 out of 5 stars

Correcting my last review..nannybags beaune, studio rezel

Correcting my last review... after shop was closed on the 3 occasions i tried to retrieve my luggage... nannybags did refund my fee after I complained. However they made clear that 3rd party shop owners are at liberty to change their opening hours at short (no) notice. SO BE WARNED... especially if in Beaune, studio rezel

June 19, 2026
Unprompted review
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Thank you for updating your review and sharing your experience. We sincerely apologize for the inconvenience caused by the location's unexpected closure and the difficulties you encountered when trying to retrieve your luggage. Phil, we appreciate your feedback and are glad we were able to process a refund for your reservation.

Rated 1 out of 5 stars

The location Souvenir of Paris, 1 Bd Pershing, 75017 Paris

I was asked to pay extra for a women’s handbag after booking, treating it as regular luggage. I decided not to leave my baggage there and instead used a different shop nearby.

June 20, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Thank you for sharing your feedback. We sincerely apologize for the confusion regarding the baggage policy and any inconvenience this caused during your experience. Marius, we appreciate your review, as it helps us improve the consistency of service across our storage locations.

Rated 1 out of 5 stars

The location Souvenir of Paris

The location Souvenir of Paris, 1 Bd Pershing, 75017 Paris, had a dispute regarding the prices. We paid online, but the store guy demanded more money. He said that the prices on the platform were without taxes and the real prices were higher, and we needed to pay extra cash. He did not agree to let us pay by card or to give us a receipt. He was rude to us.

June 20, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Thank you for taking the time to share your experience. We sincerely apologize for the behavior you encountered and for any confusion regarding pricing, as this is not the level of service we expect from our partners. We appreciate your feedback and will review this matter internally to help ensure a better experience for our customers.

Rated 5 out of 5 stars

Nannybag at The hotel de Paris, Dijon, France

The hotel de Paris is really close to the train station(3 to 5 minutes walk, get out of train station, turn towards tram stop and keep going straight, cross the tram rails, hotel is on right hand side of the street). It’s also close to the old town as well(Darcy place is about 5 minutes walk).
The process was simple: the person at the desk gave me a green tag with the number on it, asked to take a picture and put it on my suitcase. Pick up was easy too.

June 20, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello ArsenArsen,
Thank you for sharing your experience with us! Your feedback is invaluable to us as we continuously improve our luggage storage service.
We hope to see you again soon, Nannybag 💌

Rated 5 out of 5 stars

The whole process was really easy

The whole process was really easy, my luggage were moved the a secure location
when i picked up my luggage their front desk person was kind enough to let me open my suitcase and move a few items.

Highly recommended!

June 19, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Mel,
Thank you very much for your feedback on our luggage storage service! We are delighted to see that you enjoyed it.
See you soon, Nannybag 💌

Rated 5 out of 5 stars

Amazing

Very useful, easy to use and helpful advice from other users!

June 17, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Milo,
We’re thrilled to hear that you had a great experience with our luggage storage service! Thank you for taking the time to share your feedback. It means a lot to our team, and we hope to welcome you again in the future, Nannybag 💌

Rated 5 out of 5 stars

Easy and quick

Easy and quick! Just opposite the train station.

June 17, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Scaranat,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌

Rated 5 out of 5 stars

Used the service multiple times without…

Used the service multiple times without issue :)

July 26, 2025
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello ShortCake,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌

Rated 5 out of 5 stars

Night in Paris

Very easy to drop-off and pick-up the luggages. Kind staff, good location.

June 17, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello LubosLubos,
Thank you for sharing your experience with us! Your feedback is invaluable to us as we continuously improve our luggage storage service.
We hope to see you again soon, Nannybag 💌

Rated 5 out of 5 stars

Nannybag gare Strasbourg

Great location near Gare centrale , easy to communicate with personnel .

June 16, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Emanuel,
We’re thrilled to hear that you had a great experience with our luggage storage service! Thank you for taking the time to share your feedback. It means a lot to our team, and we hope to welcome you again in the future, Nannybag 💌

Rated 1 out of 5 stars

Incorrectly advertised opening hours

When I booked the opening hours said it would be open at 9:30am. When I arrived it was closed and the sign said it would not open until 10am. As I had a tour booked for 9:30am I could not wait and so went to a Bounce storage shop round the corner and used them.

June 14, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Chris, we’re sorry if the store was closed upon your arrival. While our listed opening hours are accurate in the vast majority of cases, partner locations may occasionally adjust their schedules on short notice due to unforeseen circumstances. We appreciate your understanding and hope to have the opportunity to serve you again in the future, and we will review this matter carefully

Rated 5 out of 5 stars

Easy & Convenient

Great location and nice friendly staff. Very easy to drop off a suitcase and pick up later that day. Cheap too. Used them twice while on holiday. Will use again.

June 14, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Richard,
Thank you very much for your feedback on our luggage storage service! We are delighted to see that you enjoyed it.
See you soon, Nannybag 💌

Rated 5 out of 5 stars

Young woman was wonderful

Young woman was wonderful. Very helpful. Thank you.

June 14, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello unhappy,
We are delighted to read your feedback about our luggage storage service and especially to see that you were satisfied with it. Your satisfaction is our priority, and your comments help us greatly. Thank you very much for sharing your experience with us, Nannybag 💌

Rated 5 out of 5 stars

Close to train station

Easy to find, securely stored, friendly guest services.

June 12, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello DanielleDanielle,
Thank you for sharing your experience with us! Your feedback is invaluable to us as we continuously improve our luggage storage service.
We hope to see you again soon, Nannybag 💌

Rated 5 out of 5 stars

We had a wonderful experience with…

We had a wonderful experience with Nannybag, although the hotel kept saying it was the company bounce.

June 10, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello DanielleDanielle,
Thank you for sharing your experience with us! Your feedback is invaluable to us as we continuously improve our luggage storage service.
We hope to see you again soon, Nannybag 💌

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