Nannybag Luggage Storage Reviews 33,661

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,067 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being very helpful, professional, and kind, often going above and beyond to assist with various needs. The service is frequently described as excellent, convenient, and easy to use, making it ideal for exploring cities without luggage. Many people appreciate the convenient locations, often close to transport hubs or city centers, and the straightforward drop-off and pick-up processes. However, some customers reported significant issues with the booking process, arriving to find locations closed or refusing service, leading to frustration and unexpected costs. There were also instances of rude staff and concerns about luggage security, with some items being stored in unguarded areas.

What people talk about most

Staff

People report positive experiences with staff, often describing them as kind, helpful, and efficient. Many... See more

Service

Users describe positive interactions with service, highlighting helpful and hospitable staff who often assist... See more

Location

Clients share positive opinions on location, with many reviewers highlighting its convenience and proximity... See more

User experience

Customers consistently report positive experiences with the user experience, highlighting its ease of use and... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with some customers finding it easy to make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service and the women in charge were very helpful and hospitable. I would highly recommend Hotel Galileo for luggage storage, very professional, safe environment and they were very kind to offer t... See more

Company replied

Rated 5 out of 5 stars

Used the service in Lille. Checked out of our Airbnb in the morning but had a few hours before catching the train. Nannybag app directed us easily to a hotel nearby where it was a speedy process to dr... See more

Company replied

Rated 5 out of 5 stars

The convenience of this network is great. Very handy cover between apartment checkout and transferring to airport for check-in. Better than paying an extra night's accommodation you do not need!! The... See more

Company replied

Rated 5 out of 5 stars

Such a great service. With an early checkout but an evening train the Nannybag luggage storage meant we could fully enjoy our last day in Paris unencumbered by suitcases. Drop off and collection was q... See more

Company replied


Company details

  1. Serviced Accommodation

Written by the company

🧳| Luggage storage anywhere you want for €/$5 🌍| Available 24/7 in +1000 cities worldwide Book here! 👇 www.nannybag.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

34K reviews

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Asks customers to review

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4.5

All reviews

(33,661)

3,020 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast, convenient, safe!

Fast, convenient, safe! I recommend!

May 25, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Natalia,
We’re thrilled to hear that you had a great experience with our luggage storage service! Thank you for taking the time to share your feedback. It means a lot to our team, and we hope to welcome you again in the future, Nannybag 💌

Rated 5 out of 5 stars

Good

Good location. Took a while for them to find my bags, but everything was smooth.

June 9, 2026
Rated 5 out of 5 stars

So convenient

So convenient - coincidence I was stating in the same hotel. A short side trip with EasyJet meant I had to reduce my baggage. I’ve used Nannybag before so knew it would be just what I needed!

June 9, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Karen,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌

Rated 5 out of 5 stars

The guy at the reception was so kind…

The guy at the reception was so kind and polite. He let us leave the luggage earlier and take it earlier than the reservation’s time slots. I needed my phone charger, so I came back and he unlocked the storage and let me take it without any issues.
The location is perfect - just next to main metro stations, 3 min walk from the Louvre. I felt safe leaving our stuff there.

June 3, 2026
Rated 1 out of 5 stars

2 suitcases stolen from so called “secured” restaurant

Left my suitcases in a restaurant near gare de bercy. They took my suitcases downstairs, I supposed it was secure. When I came back my 2 suitcases were not there. I had appletag but the police couldnt do anything even they had the video of a guy going downstairs and stealing the 2 suitcases. No security. no insurance either just a “protection". You better have every item of your suitcases itemized with receipts and make pictures but best to avoid any 3rd party company like them. total scam.

April 19, 2026
Unprompted review
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Thank you for taking the time to share your experience. We are deeply sorry to hear about the theft of your suitcases and understand how upsetting and frustrating this situation must have been. Beatrice, while our protection process requires supporting documentation, we sincerely regret the distress caused and appreciate your feedback as we continue working to improve the security and experience provided to our travelers.

Rated 5 out of 5 stars

easy to use and easy to find

easy to use and easy to find , effective

June 6, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello SD,
We’re thrilled to hear that you had a great experience with our luggage storage service! Thank you for taking the time to share your feedback. It means a lot to our team, and we hope to welcome you again in the future, Nannybag 💌

Rated 5 out of 5 stars

Convenient location

It was an excellent service to be able to.leave our bags near the train station and enjoy the day in Nancy.

June 5, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Karen,
We sincerely thank you for your feedback! We are delighted that our luggage storage service met your expectations. Your comments motivate us to continue offering high-quality service.
We look forward to welcoming you again soon, Nannybag 💌

Rated 5 out of 5 stars

Smooth process

Was a smooth process booking the storage, depositing luggage and retrieving them

June 5, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Yash,
We’re thrilled to hear that you had a great experience with our luggage storage service! Thank you for taking the time to share your feedback. It means a lot to our team, and we hope to welcome you again in the future, Nannybag 💌

Rated 5 out of 5 stars

Easy to locate and the stand’s staff…

Easy to locate and the stand’s staff was very helpful and friendly.

June 5, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Abigail,
We’re thrilled to hear that you had a great experience with our luggage storage service! Thank you for taking the time to share your feedback. It means a lot to our team, and we hope to welcome you again in the future, Nannybag 💌

Rated 4 out of 5 stars

No heavy backpacks for a day

Quite a walk for us to find it, but staff were very helpful and friendly.
We appreciated not having to wear heavy backpacks all day 🙏🏽

June 4, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Elaine,
We’re thrilled to hear that you had a great experience with our luggage storage service! Thank you for taking the time to share your feedback. It means a lot to our team, and we hope to welcome you again in the future, Nannybag 💌

Rated 5 out of 5 stars

The service at the Bordeaux Airport…

The service at the Bordeaux Airport Campanile was excellent, helpful staff giving a lot of confidence.

June 4, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Martin,
Thank you very much for your feedback on our luggage storage service! We are delighted to see that you enjoyed it.
See you soon, Nannybag 💌

Rated 5 out of 5 stars

Yeah

Yeah, i really love this service, thanks!

June 2, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Nikifoit,
Thank you very much for your feedback on our luggage storage service! We are delighted to see that you enjoyed it.
See you soon, Nannybag 💌

Rated 1 out of 5 stars

The address was not the same as the one…

The address was not the same as the one listed on the website. The address on the website just had another QR code leading to another address which was very confusing and frustrating to locate. When i finally got to the storage room, I told the lady/ staff present who was present at the kiosk that they needed to be transparent on the website about having different addresses and that the kiosk wasn’t easy to find, she rudely told me to it wasn’t their fault and I could cancel my booking.

June 1, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

We understand your frustration regarding the confusing address information and the difficulty finding the correct location. Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience with both the directions and staff interaction. We sincerely apologize for the inconvenience caused and will review this matter to improve clarity and service quality.

Rated 1 out of 5 stars

The service is worthless

The service is worthless. I bought storage at heraklion bus terminal. When i got there i was told that nannbag is in the middle of the city. Beware this service. I lost money for nithing!!!

May 31, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

We understand your frustration regarding the confusion with the storage location and the inconvenience this caused. Thank you for taking the time to share your feedback, and we’re sorry for the disappointing experience you had. We sincerely apologize for the inconvenience and will review this situation further. Ulrich, if you need further assistance, please don’t hesitate to reach out to us at contact@nannybag.com or via live chat—we're here to help with 24/7 customer support.

Rated 5 out of 5 stars

Hassle-free and very useful

Used the service in Lille. Checked out of our Airbnb in the morning but had a few hours before catching the train. Nannybag app directed us easily to a hotel nearby where it was a speedy process to drop off and later collect our luggage. Would definitely use the service again when needed. Particularly useful if you aren’t staying in a hotel.

October 6, 2025
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Jules,
We sincerely thank you for your feedback! We are delighted that our luggage storage service met your expectations. Your comments motivate us to continue offering high-quality service.
We look forward to welcoming you again soon, Nannybag 💌

Rated 5 out of 5 stars

Super easy and wonderful

Super easy and wonderful! Would definetly book here again. The family was super nice and helpful

May 30, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Allison,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌

Rated 5 out of 5 stars

Easy drop off and pick up.

Easy drop off and pick up.

May 29, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello The,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌

Rated 5 out of 5 stars

Such a great service!

Such a great service. With an early checkout but an evening train the Nannybag luggage storage meant we could fully enjoy our last day in Paris unencumbered by suitcases. Drop off and collection was quick and easy. Our particular drop-off (a hotel) was super hospitable offering water and restroom facilities before we set off for our final sightseeing.

May 28, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello J,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌

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