First of all, stop saying sorry you had an unpleasant experience. With almost a decade of gaming experience, I can say that there's no chance of winning RTP back (I'm not even talking about winning fo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As a gambler I find it very important not to cross your limits. It must be entertaining, like going to the fair. Purely for fun. I like that you can set a monthly limit, so you don't get carried awa... See more
Company replied
Nice games. Really enjoyable. Also sometimes nice winnings. Now depends what it means for everyone WINING! Qick withdraw of your winnings as well. Overall, it is a online casino that i do recomand!... See more
Company replied
It'd difficult to verify the history of your bets Het is niet zo gemakkelijk om een overzicht van uw weddenschappen te bekomen . Voor de rest alles ok
Company replied
Company details
Written by the company
Excitement and entertainment in a safe, protected environment. That is what Napoleon Sports & Casino represents. Napoleon is the Belgian market leader in online entertainment and is the owner and operator of the Grand Casino of Knokke, as well as operating about 25 arcades throughout Belgium. As a Belgian company, Napoleon Sports & Casino takes full responsibility for sustainable entertainment. Napoleon currently employs around 400 people for who, as part of the pan-European Super Group, there is a focus on long-term growth and international development possibilities. Napoleon, with headquarters in Erembodegem near Aalst, has experienced steady growth since its inception more than 40 years ago.
Contact info
Belgium
- napoleongames.be
You should know
3.5
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Napoleon Sports & Casino
Hi Abdel, great to hear you're enjoying the variety of games and the fast payouts. That mix is exactly what we aim for. Thanks for the kind words.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Great site
Great site, easy to find the things you want to place your bet on!
Faster cash-out
June 19, 2026
Reply from Napoleon Sports & Casino
Hi Brecht, great to hear the site makes it easy to find what you want to bet on, and that the cash-outs are fast. A smooth, quick experience is exactly what we aim for. Thanks for the kind words.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Its just perfect,No more words needed
June 19, 2026
Reply from Napoleon Sports & Casino
Hi, perfect is exactly what we love to read. We're really glad everything lands the way it should for you, and we'll keep doing our best to keep it that way. Thanks for the kind words.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Scammers !!!!!!!
June 18, 2026
Reply from Napoleon Sports & Casino
Hi Lars, we're sorry you've had an experience that left you feeling this way, and we don't want to leave it there. We'd like to understand what went wrong and put it right. Email us at support@napoleongames.be with "Trustpilot review" in the subject and your Trustpilot name in the message, and we'll look into your account and come back to you with a clear answer.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Good very good
June 18, 2026
Reply from Napoleon Sports & Casino
Hi, great to hear you're enjoying it. That's exactly what we aim for every day. Thanks for taking a moment to share it.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Thomas, great to hear Napoleon is fun to play for you. That's exactly what we aim for every day. Thanks for the kind words.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hi, that's quite the compliment, thank you. We work hard every day to give our players the best possible experience, so it means a lot to read this. Thanks for the kind words.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
I've been a casual customer with…
I've been a casual customer with Napoleon games for many years now.
You've asked me to identify myself,as i am not a Belgian national, i gave my Italian passport.
Which you've rejected.
Disappointed, new broker.
Bye
June 15, 2026
Reply from Napoleon Sports & Casino
Hi there, sorry your verification didn't go through, and sorry to see you thinking of leaving after all these years. Identity checks are a legal requirement for every player, and a document can be declined for fixable reasons like image quality, an expired card, or a mismatch with the details on file. We'd like to help you get this sorted. Email us at support@napoleongames.be with "Trustpilot review" in the subject, your Trustpilot name, and the email address linked to your account, and we'll look at what's needed to verify you.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
The daily spin has not given me…
The daily spin has not given me anything since over a month . It's a scam !!!
June 18, 2026
Reply from Napoleon Sports & Casino
Hi Sebastien, sorry the Daily Spin hasn't paid off for you. What it gives you each time is random, and that is not something we influence, so a quiet stretch can happen even over a longer period. If you think something technical is off on your account, email us at support@napoleongames.be with "Trustpilot review" in the subject and your Trustpilot name and we will take a look.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on stopoptijd.be
if uselessness and stupidity were a website
gambling is stupid. the website is loaded with shit games that'll make you lose everything eventually. do something more productive with your time, the User Experience is truely horrible anyway. wish you the best, and block yourself from this crappy website, man. your time really is worth something else !
June 18, 2026
Reply from Napoleon Sports & Casino
Hi there, sorry the games and the overall experience didn't land for you, that's honest feedback and we take it seriously. We are always working on improving the game selection and the experience across the site. If anything specific went wrong technically for you, you can always reach us at support@napoleongames.be.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on stopoptijd.be
Reply from Napoleon Sports & Casino
Hi, great to read that you're enjoying the site and the wide range of games on offer. A broad line-up with something for everyone is exactly what we work on every day. Thanks for the kind review.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Enayat, sorry the wins haven't come your way, we hear the frustration. The outcome of each bet is random, and that is not something we influence. For anything about your account, we are at support@napoleongames.be.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Max-Alexandre, great to hear you had a good conversation and got the answer you were looking for. Our team is always happy to help. Thanks for taking the time to leave a review.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Sven, thanks a lot. We love hearing that you enjoy the variety and the steady stream of new games. Our team works hard to keep the line-up fresh, so this means a lot. See you soon on Napoleon Games.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Avoir le controle sur les mises est pratique
My experience is very very good, i play with plesure
June 18, 2026
Reply from Napoleon Sports & Casino
Hi Dahlia, great to read that your experience with us is so good and that you play with real pleasure. That is exactly what we aim for, and it's good to hear the tools to stay in control of your stakes work well for you too. Thanks for the kind review.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
It is very good!
June 18, 2026
Reply from Napoleon Sports & Casino
Hi Cindy, thank you! It's great to hear you're enjoying it. We'll keep working to make your experience even better. See you soon on Napoleon Games.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hé, we snappen dat het zo aanvoelt als het niet loopt zoals je wilt, maar de uitkomst van elke game is puur toeval en daar hebben we zelf geen invloed op. Voor vragen over je account kun je altijd mailen naar support@napoleongames.be.
Het Napoleon Games team
+21 - Gokken kan verslavend zijn. Stop op tijd! Meer info op stopoptijd.be
Reply from Napoleon Sports & Casino
Salut Damoi, merci a toi ! Une application fiable, c'est exactement ce qu'on vise. Ravis que tu t'y retrouves. A bientot sur Napoleon Games.
L'equipe Napoleon Games
+21 - Les jeux de hasard peuvent rendre dependant. Arretez a temps ! Plus d'infos sur www.stopoptijd.be
Very nice casino!
Very nice casino!
Easy payment methode and faster game play and nice custom service.
June 16, 2026
Reply from Napoleon Sports & Casino
Hi Benito, thanks a lot! Smooth payments, fast gameplay and friendly support are exactly what we aim for, so it's great to read this. See you soon on Napoleon Games.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Been playing for years
Been playing for years, never had a bad expierence. Always getting instant payouts, overal good experience.
June 18, 2026
Reply from Napoleon Sports & Casino
Hi, thanks for sticking with us over the years. Knowing you've had a consistently good experience with instant payouts is the best feedback we can get. We'll keep it that way. See you soon on Napoleon Games.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.