Nassboards Reviews 

475
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are of top quality, offering great value for money and solid durability across various home renovation projects. Buyers also appreciate the incredibly fast delivery service, often receiving their orders the very next day. However, some people mentioned issues with delivery delays and damaged packaging upon arrival. A few reviewers experienced boxes with open ends or crushed corners, which exposed the contents or required extra taping to fix. Despite these minor transport setbacks, people remain very happy to use these services again for future needs.

What people talk about most

Product

Consumers find product quality to be consistently positive, highlighting great value and competitive prices... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting extremely fast and... See more

Service

Customers had positive experiences with service, highlighting quick postage and very good communication.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products are of a high... See more

Price

Clients share positive opinions on price, highlighting that items are very well priced and cheaper than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my second purchase of underfloor heating kit via Amazon On arrival,we found that the thermostat was missing, Amazon advised to contact Nassboard directly A quick email from me,was... See more

Rated 5 out of 5 stars

Value for money , excellent product range and very high quality. Next day delivery is an added bonus . Martin at Nassboads was brilliant for customer advice and very quick to answer any questio... See more

Company replied

Rated 5 out of 5 stars

Great shower trays. We fitted 6 on a prestigious multi million pound new build. Easy to install. Trimmable to size. Tiler likes the tray material and the tile in waste caps. Great customer service. W... See more

Rated 5 out of 5 stars

I have used Nassboards for a few years now and have their underfloor heating in most of our rooms. Their products are great, competitively priced, and the before and after service is even better!! I... See more


Company details

Written by the company

We are Online Wet room & Underfloor heating supplier Established in 2013 supplying direct cutting out the distributors. Operating out of 5 Large warehouses sending out over 2000 parcels a week. Our Family run business has £3,000,000 in stock ready to send out for next day delivery when ordered before 1.30pm Monday to Friday with thousands of regular customers. If you have an issue or need help please contact us by email we Typically reply within a couple of hours however there are times when we are extremely busy however we will reply to you please give us the opportunity to help resolve your issue and if required you can contact us on the emails enquiries@nassboards.co.uk & nassboards@live.com who will be happy to help for any issues that you may have. We have a 30 day return policy & happy to accept the return if unused & as sent to you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

475 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(475)

83 reviews in the last 12 months

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Rated 4 out of 5 stars

Late order, but courier fault

Order came on two different days. Courier said this is how they got it from Nassboards. I wrote to Nassboards and they told me and proved is not their fault, so cannot blame them for the delay.
For me as a project manager what mattered is that I lost more than 1 day with this. Product is really good quality (used them before), they would have gotten 5 stars if it wasnt for the delay.

October 28, 2025
Nassboards logo

Reply from Nassboards

Good Morning we are sorry the parcels did not arrive together as expect unfortunatley at times couriers do have delays and the missing parcel was delayed at the central hub and then delivered as advised. We have sent you a direct email showing that the parcels where sent together and given you a future trade code to get a discount on future orders and applied this to your original order Kind regards

Rated 5 out of 5 stars

Top quality & super fast delivery

Always a pleasure dealing with Nass Boards. We have now ordered several times. Very fast delivery. Great products. Excellent all round. Extremely helpful if you need to phone them and we have also found them to be the best value with a top quality product. Highly recommend.

September 29, 2025
Rated 5 out of 5 stars

Solid product and good service

Solid product and good service. Quick to respond to email queries.
I bought a 900 x900 shower tray former and waste kit. Shower tray very good quality, very flat and square and good finish.
The waste was a little less quality; the kit came with a white cover. It looked a little ‘cheap’ in reality. I couldn’t see from the web page that there was a choice of waste covers and I bought another’ chrome’ cover for £24.00. It’s still a plastic cover with chrome finish but this looks much smarter.
Check the waste trap when you fit it by filling with water; it has a removable base cap which I checked was tight but still weeped a little. I applied a bead of sealant to the inner seal and it was fine.
Delivery is next day as stated.
Would use Nassboards again.

September 24, 2025
Rated 5 out of 5 stars

Top quality boards

I’ve been using these 12mm tile backer boards with PU glue and stainless steel washers for several years now in wet rooms.
Fast installation and no problems with water getting through…

September 25, 2025
Rated 5 out of 5 stars

Why go anywhere else

I have used Nassboards for a few years now and have their underfloor heating in most of our rooms. Their products are great, competitively priced, and the before and after service is even better!! I honestly can’t fault them. The one time we had a minor issue with a thermostat, they sorted it instantly with no quibbling. I would highly recommended Nassboards without hesitation. Thanks guys!!

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

I bought some shower niches from Nassboards - great quality, they look great and were much cheaper than similar alternatives offered by the other companies where we bought our bathroom furniture from. I needed to deal with customer services and they were helpful and responsive. I would be more than happy to use this company again.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Value for money

Made 2 purchase in reasonably quick succession as I did not estimate my requirement correctly. The first product I received was an incorrect one but was more superior to that which I had ordered so no good reason to return. The second item was as I had ordered. Previous purchases with Nassboards have always been good value for money in my experience.

August 25, 2025

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