Nassboards Reviews 

475
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are of top quality, offering great value for money and solid durability across various home renovation projects. Buyers also appreciate the incredibly fast delivery service, often receiving their orders the very next day. However, some people mentioned issues with delivery delays and damaged packaging upon arrival. A few reviewers experienced boxes with open ends or crushed corners, which exposed the contents or required extra taping to fix. Despite these minor transport setbacks, people remain very happy to use these services again for future needs.

What people talk about most

Product

Consumers find product quality to be consistently positive, highlighting great value and competitive prices... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting extremely fast and... See more

Service

Customers had positive experiences with service, highlighting quick postage and very good communication.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products are of a high... See more

Price

Clients share positive opinions on price, highlighting that items are very well priced and cheaper than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my second purchase of underfloor heating kit via Amazon On arrival,we found that the thermostat was missing, Amazon advised to contact Nassboard directly A quick email from me,was... See more

Rated 5 out of 5 stars

Value for money , excellent product range and very high quality. Next day delivery is an added bonus . Martin at Nassboads was brilliant for customer advice and very quick to answer any questio... See more

Company replied

Rated 5 out of 5 stars

Great shower trays. We fitted 6 on a prestigious multi million pound new build. Easy to install. Trimmable to size. Tiler likes the tray material and the tile in waste caps. Great customer service. W... See more

Rated 5 out of 5 stars

I have used Nassboards for a few years now and have their underfloor heating in most of our rooms. Their products are great, competitively priced, and the before and after service is even better!! I... See more


Company details

Written by the company

We are Online Wet room & Underfloor heating supplier Established in 2013 supplying direct cutting out the distributors. Operating out of 5 Large warehouses sending out over 2000 parcels a week. Our Family run business has £3,000,000 in stock ready to send out for next day delivery when ordered before 1.30pm Monday to Friday with thousands of regular customers. If you have an issue or need help please contact us by email we Typically reply within a couple of hours however there are times when we are extremely busy however we will reply to you please give us the opportunity to help resolve your issue and if required you can contact us on the emails enquiries@nassboards.co.uk & nassboards@live.com who will be happy to help for any issues that you may have. We have a 30 day return policy & happy to accept the return if unused & as sent to you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

475 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(475)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, very responsive and quick delivery. Had a problem with a product that was damaged in transit and they dealt with it very well, offering a replacement or discount. Thanks Nassboard, keep up the good work

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Good prices and great service

Good prices and great service. I ordered a tanking kit and mistakenly gave completely the wrong postcode for my delivery address. Unsurprisingly, he couriers sent the package to a delivery depot miles from my house. I explained the problem to Nass Boards. They recalled the original and immediately sent out a replacement to the corrected address on overnight delivery.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! I received a faulty shower tray for my wet room and I got a replacement delivered in less than 24 hours. Martin was very polite and replied to me even out of hours.
Thank you for saving me time and money!

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, and best price for backer boards. First time using these boards and I am very impressed. Boards came well packaged. Hopefully they will insulate my garage, time will tell.

July 25, 2025
Rated 5 out of 5 stars

Recommended

Positive experience overall, a bit of misunderstanding to start with but resolved very quickly so highly recommend this company thanks

June 26, 2025
Rated 5 out of 5 stars

Excellent Customer Service.

I think your customer service is excellent . I've been dealing with Martin - even though he was on annual leave - he still directly responded to my queries / enquiries. Everything done as said , good prices too.
Cant fault your organisation.

Thank you Martin .

June 24, 2025
Rated 5 out of 5 stars

I bought some thermal boards and…

I bought some thermal boards and electric ufh off This company on eBay

Absolute pleasure to deal with, and all my stuff (2 lots) came delivered within 3 days

I then contacted on eBay explaining my dog chewed through the ufh cable I left exposed (all my own fault) and he offered me a “ufh repair kit “ absolute free of charge,plus it came overnight delivery day (again totally free!…I didn’t know you could get things that fast through the post anymore. Lol !

Communication was very fast and efficient, helpful and knowledgeable.

Will be dealing with them again if I need anything they provide

Can’t recommend enough…Thank you again. 👌

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

1st class customer service

I purchased an underfloor heating and controller system through Amazon in April whiich was not installed until June at which point discovered the controller faulty and with the underfloor mat installed I could not claim through Amazon. I contacted Nassboard directly regarding the problem and the unit was replaced without question within 3 days. 1st class customer service.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Bathroom Niche

Although the first delivery of our niche was faulty your service to get a replacement over night was amazing.
Quality of the product is very good.
Thank you

May 28, 2025

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