Naturitas Reviews 202

Do not buy from this crooked company. Almost everything I ordered was missing from the parcel and there is no way of speaking to them- AT YOUR OWN RISK. AVOID.

DO NOT BUY FROM THIS COMPANY! My first order arrived fine, so I made a second order. They sent completely the wrong order. I informed them by email, then by online form as requested. One email reply gave me a ticket number, but no further instructions. It all seems to be automated. I have heard absolutely nothing in reply, 5 days later. I expect I have wasted my £35.
UPDATE:
After writing this review, I did actually get a refund, but still would not buy again.

The company operates poorly. It positions itself as being in the UK, but in reality, it is located who knows where. The order indicated that delivery would be within 48 hours. Almost a week has passed since my order. I do not recommend it.

Product never received and after five attempts at contacting them we have had no reply, no active shipping, nothing. They do not reply to emails or their contact form which is the only way to contact them. We have lost our money obviously, terrible company

I would give zero star...IT IS A SCAM. My order never arrived, waiting for my refund. They sending a shaddy forms to fill in Spanish.

ordered 2 bottles of perfume which took a week to come no problems and good tracking

Pump broken on item and still no response from customer service despite 2 emails

Almost a month and still no sign of my order. Only an automated response when I emailed to see where my order was. Won't be buying from them again. Luckily I can tell PayPal and hopefully get a refund. Looks like company is in Spain even though it was an Irish .com Screams scam to me

Terrible experience, they cancelled my order twice, saying after taking payment,that the one product is out of stock in their supplier. No response for my question. Also delivery for one product took 2 weeks to reach me and the approximate time says 3-4 working days , nowhere info that the product is from Spain . Not recommended at all!

I ordered some fine sea salt packets and when they arrived two of the packets were damaged open and quite a lot of salt has spilt in the packaging box .I wrote an email to them asking for a replacement and there was no reply and then after waiting for a few days I also filled and sent a contact form regarding this but still no reply.

This is my email - one of many requesting my goods. 6 weeks later my goods worth €84.71(!) still have not arrived. This is daylight robbery. I've submitted multiple forms - no response to my most recent. This is surely illegal ? Very poor customer service. DO NOT BUY FROM THIS COMPANY.

EMAIL TO NATURITAS:

I've sent 2 online "delivery management" forms (the text of which is below) via your website to you as follows one on July 17th and again another on July 31st. I've had no reply to the last form submitted. I have been very patient. I want my refund of €84.71. I will write a very negative review of your service online and make a complaint if I don't hear from you urgently. This is unacceptable and amounts to stealing from your customer who made this purchase in good faith which is illegal and in breach of my statutory rights as a customer.

Regards,

Good product, good delivery, 4 stars due to customer service needs to improve

Was concerned at first when I saw the reviews. I did initially think they had a UK warehouse and the cheap postage costs seemed to confirm my view. When I realised the tracking journey started off in Spain I was concerned about additional charges and costs and slow delivery. However delivery has been just over a week and all items arrived in good condition. My Husband is a exiled Gran Canarian so to be able to get his Gofio sent over was a godsend. Didn't order too many products as wanted to test the water but happy now and will certainly order more on my next purchase.

One of the items I ordered - hair conditioner - arrived with a broken pump. I am sure that happened due to poor packaging as all items (three bottles with food supplements, one bottle of shampoo and one bottle of hair conditioner) were loose in the box. No response to emails. Will not order from them again.

The store collaborates with a terrorist country by selling their products, thereby funding the killing of innocent people. This store supports a country that kills women and children every day.

I wanted to buy vitamins for myself, but I was very indignant when I saw in the list the products produced by a country that today bombs the civilian population. It is the height of hypocrisy to declare itself as a company that strives to reduce the environmental impact of our actions, and at the same time cooperates with a country that daily erases kilometers of living nature from the face of the earth by burning everything to nothing.

Placed an order in June for 6 boxes of protein powder - they arrived with the box inside a huge Royal Mail plastic sack, with half the product loose in the bottom of the plastic sack. The delivery box had split in 3 places, the lids/bottom of 3 protein powder containers had come apart.
I filled in complaint form & sent photographs of damage & loose product in response to their request email.
I have chased them several times by email, sending photographs again but to no avail. I have heard nothing since their request for photographic proof.
THIS MUST BE THE WORST CUSTOMER SERVICE IN THE WORLD.

Update: I should have checked Trustpilot reviews before purchasing large amount of expensive organic product. No problem with product, but after reading other reviews, it seems Naturitas is a highly disreputable company.

I recently purchased marine collagen powder from Naturitas, and I'm extremely disappointed with both the product and the customer service. The collagen powder has an unpleasant, beefy taste that makes it unbearable to consume. Despite their claims of high quality, this product is anything but. To make matters worse, when I contacted Naturitas with detailed feedback and pictures, they completely ignored my email. It's clear that they don't care about their customers or the quality of their products. I won't be buying from Naturitas again and would advise others to steer clear as well.

Some big scammers those guys! I mean, BIG!
So: I order some alkaline water from them. On the website it says £7something for delivery. OK, I said to myself. Proceed to the checkout and....drumroll please, the delivery between 26-31 July was TWENTY-FOUR POUNDS!!!!! For 12 bottles of water, priced at £14!!!!
SCAMMERS! AVOID AT ALL COSTS!!

Loved this company! Did a few big orders. Putting together another big order. Dipping in and out of my basket I'd notice a product had gone up and not by a few pence. Eg; 2 jars of honey added late last night £14 turned into £16.64. Another product went from £13 to £17. 100g of Guarana powder is now £10.60!!! Not completing on £110,00 order. Sorry Naturitas but you really need to stabalise your prices. The honey going up within a few hours tipped me over the edge.

I received my order but it was the wrong product. I asked for the returns details and I followed the instructions to a T. When I sent a follow up email they played dumb and said they sent the goods and it had been received. I explained that I sent back the items and showed proof of the items being sent back. I’ve heard nothing since. Naturitas I want my refund. I have sent the items back!