Love my Navimow but it still has some issues despite being the top of the line. It is terrible at dealing with the edges of my lawn and regularly gets stuck putting a wheel off. I think the X4 would... See more
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Company details
- #11 of 15 best companies in Garden
- #6 of 7 best companies in Lawn Mower Store
Written by the company
Welcome to the official Trustpilot page for Segway Navimow. The lawn and garden are a very important part of the home. This is where life happens. Morning coffee. Kids playing. Quiet evenings. At Navimow, we have one clear goal: to give time back to people. As the World's No.1 Brand in Wire Free Robotic Lawn Mower Volume Sales*, Segway Navimow combines cutting-edge robotics with everyday practicality to help you enjoy a life without boundaries. Powered by Segway's spirit of innovation and over 20 years of experience in the robotic sector, Navimow developed the Exact Fusion Locating System (EFLS) capable of centimeter-level precise positioning and continues to enhance its offerings with groundbreaking features. Today, Navimow serves households in more than 40 countries with 400,000 user bases, including Germany, France, Denmark, the US, the UK, Australia, and more. We believe that great technology should be matched by great support. We are here on Trustpilot to listen to your feedback, learn from your experiences, and ensure that your journey with Navimow is as smooth as your lawn. Thank you for choosing Segway Navimow. We look forward to hearing your story.
Contact info
98 Spit Brook Rd. Suite 2203, 03062, Nashua, United States
- navimowsupport-us@rlm.segway.com
- navimow.com
Replied to 51% of negative reviews
Typically replies within 48 hours
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Great Communication
Communication from purchase to receiving was timely and answered all questions.
Easy
Easy, fast delivery. Mower works as described. Easy to setup and troubleshoot the pathing where necessary.
Order in limbo. Do not buy direct.
I ordered two sets of the Blade Assembly Plus for my Navimow X430. I have a tracking number, but it doesn't seem that FedEx has picked up the package yet. After waiting two weeks, I contacted FedEx and they said Navimow is still responsible for the package since FedEx has not yet actually scanned and accepted the package into their system. However, Navimow says that FedEx is responsible since the tracking number exists. Ultimately, I'm stuck in limbo with neither company taking accountability for my package.

Reply from Segway Navimow
If mower didn’t keep going offline…
If mower didn’t keep going offline even though connected to the 4G then I would rate it a 5 but the constant disconnects is getting annoying and then troubleshooting is a pain.

Reply from Segway Navimow
Web site was easy to navigate and I had…
Web site was easy to navigate and I had no problems ordering the mower I wanted.
The robo-mower GTW!
The robo-mower took very little time to setup, has been reliable, and the yard looks great!
The x430 cuts like a champ
The x430 cuts like a champ. I can't get over how beautiful the yard looks. It is great on steep slopes and rough terrain. I absolutely love this mower!
It works great in
Mower arrived with everything needed to…
Mower arrived with everything needed to get it set up and running. Directions for setting up were simple. Plenty of power cord length for where we wanted to position the charging base.
Mower is super quiet! We added the “garage” (cover) and will be adding the fence door next.
The Kraken
I ordered the Navi mow X450 to mow the yard immediately around my house and garage that I tend with my electric Ryobi self-propelled. I had not entertained running this mower in the areas that I use my John Deere because frankly the terrain is steep and rugged. That changed immediately after I mapped and launched the mower in the first zone. I decided to put this little unit to the test by mapping a portion of the property that triggers the John Deere's seat safety switch (very steep and angled) causing the mower to sputter and sometimes die. The X450 absolutely crushes it in this area! Not only does it navigate the steep and rough terrain without hesitation, while also neatly mowing around my fruit trees where I used to have to bring out the string trimmer. To be honest I was skeptical but hopeful when I ordered the X450. At this time, you can color me impressed, this little machine is a beast! My only criticism might be the included user manual lacks information to give the user a deep understanding of the product and the app.
I recommend to stay clear of this…
I recommend to stay clear of this company . I paid in good faith Over a thousand pounds plus for robot lawnmower Two months before the grass season starts . Due to Segway Navimow I am still waiting for my machine to arrive . Yes they sent a docking station which is totally useless with out the lawnmower . As a result I am paying a third party to cut my grass three times a week. Total spent so far is £450 . It’s costing me a fortune and I am not getting any kind of satisfaction from Segway Navimow . Stay clear of them. !!!!
A little hard to set up but once it's going, it's great
Having to first mow before using this was kind of a pain. Even though I am in a network RTK location, it wouldn't work. Once I got it set up using the antenna, I rarely have to address anything. It does a great job. This is exactly what I bought it for.
The Navimow i206 is great!
The Navimow i206 was very easy to set up. I’ve been using it for about a week now and the lawn looks great. It has navigated obstacles with ease and has given me back my time so that I can focus on other outdoor chores.
Timely delivery and very impressed!
Timely delivery and very impressed with the mower so far.
Showing offline
I am still working with the device, but I continue to experience issues. The machine frequently detects a slope in areas where the ground is barely sloped. When this happens, it requires me to go directly to the device and press “OK,” which defeats the purpose of having a self-mowing system.
Another ongoing issue is that the device keeps disconnecting. I previously owned an earlier version and never experienced any of these problems.
At this point,I feel like I can only use this product when I’m home to monitor it, which is difficult since I work long hours. It’s also not recommended to use it at night, which limits my options even more. I would not recommend this device based on my experience.

Reply from Segway Navimow
Your mower keeps ramming into walls
Your mower keeps ramming into walls, sitting stationary for extended periods of time as if it is lost or can't make up its mind

Reply from Segway Navimow
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