Segway Navimow Reviews 162

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers are highly satisfied with the product, praising its quality and performance, especially its ability to handle steep slopes and rough terrain. Many people found the user experience positive, highlighting the ease of setup, mapping, and operation through the intuitive app. The convenience of not having to manually mow and the excellent cut quality are frequently mentioned benefits. However, some customers experienced issues with the delivery service, noting damaged packages or delays. A few other people also felt that the app, while generally user-friendly, had some less intuitive features or consumed a lot of phone power. There were also occasional reports of the mower struggling with lawn edges or auto-mapping functions.

What people talk about most

Product

Customers consistently note positive experiences with the product. Many reviewers are impressed with its... See more

User experience

Consumers find the user experience to be positive, with many praising the ease of setup and operation,... See more

Quality

People report positive experiences with quality. Many consumers are impressed with the mowers' performance,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While many customers praise fast shipping, quick... See more

Application

Reviewers highlight ambiguous aspects of the app. While some customers praise its user-friendliness, quality,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love my Navimow but it still has some issues despite being the top of the line. It is terrible at dealing with the edges of my lawn and regularly gets stuck putting a wheel off. I think the X4 would... See more

Rated 4 out of 5 stars

I ordered the Navi mow X450 to mow the yard immediately around my house and garage that I tend with my electric Ryobi self-propelled. I had not entertained running this mower in the areas that I use... See more

Rated 4 out of 5 stars

It doesn't mow as nice as my current mower, ... yet (e.g. treating tall weeds as obstacles to avoid). The software uses a lot power on my phone and is less than 100% intuitive for some features (e.g.... See more

Rated 5 out of 5 stars

It was a little challenging setting up the boundaries, but overall it is mowing great, I set it up Sunday and did its first mow and since then it has did 3 scheduled mows without any difficulty. I am... See more


Company details

  1. #11 of 15 best companies in Garden
  2. #6 of 7 best companies in Lawn Mower Store

Written by the company

Welcome to the official Trustpilot page for Segway Navimow. The lawn and garden are a very important part of the home. This is where life happens. Morning coffee. Kids playing. Quiet evenings. At Navimow, we have one clear goal: to give time back to people. As the World's No.1 Brand in Wire Free Robotic Lawn Mower Volume Sales*, Segway Navimow combines cutting-edge robotics with everyday practicality to help you enjoy a life without boundaries. Powered by Segway's spirit of innovation and over 20 years of experience in the robotic sector, Navimow developed the Exact Fusion Locating System (EFLS) capable of centimeter-level precise positioning and continues to enhance its offerings with groundbreaking features. Today, Navimow serves households in more than 40 countries with 400,000 user bases, including Germany, France, Denmark, the US, the UK, Australia, and more. We believe that great technology should be matched by great support. We are here on Trustpilot to listen to your feedback, learn from your experiences, and ensure that your journey with Navimow is as smooth as your lawn. Thank you for choosing Segway Navimow. We look forward to hearing your story.


Contact info

4.1

Great

TrustScore 4 out of 5

162 reviews

5-star
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1-star

Replied to 51% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Easy

Easy, fast delivery. Mower works as described. Easy to setup and troubleshoot the pathing where necessary.

April 7, 2026
Rated 1 out of 5 stars

Order in limbo. Do not buy direct.

I ordered two sets of the Blade Assembly Plus for my Navimow X430. I have a tracking number, but it doesn't seem that FedEx has picked up the package yet. After waiting two weeks, I contacted FedEx and they said Navimow is still responsible for the package since FedEx has not yet actually scanned and accepted the package into their system. However, Navimow says that FedEx is responsible since the tracking number exists. Ultimately, I'm stuck in limbo with neither company taking accountability for my package.

April 8, 2026
Segway Navimow logo

Reply from Segway Navimow

Dear Kerry,

Based on your feedback regarding the delayed delivery of your ordered blades, we encountered difficulties in tracking the shipment and suspect it may have been lost in transit. Please don't worry, we will process a replacement for you immediately.
We are sorry for this.

Rated 3 out of 5 stars

If mower didn’t keep going offline…

If mower didn’t keep going offline even though connected to the 4G then I would rate it a 5 but the constant disconnects is getting annoying and then troubleshooting is a pain.

April 7, 2026
Segway Navimow logo

Reply from Segway Navimow

Hi,

We learned that you encountered disconnection issues. We understand how frustrating this can be, especially when it affects normal usage, and troubleshooting becomes inconvenient.

We have now arranged for our support team to personally follow up with you and assist in resolving this issue.

We wish you a smooth and pleasant experience moving forward, and thank you for your patience.

Rated 1 out of 5 stars

Misses spots

Misses spots. I have to go back over places.

April 7, 2026
Segway Navimow logo

Reply from Segway Navimow

Hi,

We have noted the issue you mentioned regarding missed spots during mowing.

We have now arranged for our customer support team to follow up with you to help investigate and resolve the issue properly.

We kindly ask you to give us the opportunity to assist you and fix this for you.

We wish you a smooth and pleasant day ahead.

Rated 5 out of 5 stars

Mower arrived with everything needed to…

Mower arrived with everything needed to get it set up and running. Directions for setting up were simple. Plenty of power cord length for where we wanted to position the charging base.
Mower is super quiet! We added the “garage” (cover) and will be adding the fence door next.

April 18, 2026
Rated 4 out of 5 stars

The Kraken

I ordered the Navi mow X450 to mow the yard immediately around my house and garage that I tend with my electric Ryobi self-propelled. I had not entertained running this mower in the areas that I use my John Deere because frankly the terrain is steep and rugged. That changed immediately after I mapped and launched the mower in the first zone. I decided to put this little unit to the test by mapping a portion of the property that triggers the John Deere's seat safety switch (very steep and angled) causing the mower to sputter and sometimes die. The X450 absolutely crushes it in this area! Not only does it navigate the steep and rough terrain without hesitation, while also neatly mowing around my fruit trees where I used to have to bring out the string trimmer. To be honest I was skeptical but hopeful when I ordered the X450. At this time, you can color me impressed, this little machine is a beast! My only criticism might be the included user manual lacks information to give the user a deep understanding of the product and the app.

April 4, 2026
Rated 1 out of 5 stars

I recommend to stay clear of this…

I recommend to stay clear of this company . I paid in good faith Over a thousand pounds plus for robot lawnmower Two months before the grass season starts . Due to Segway Navimow I am still waiting for my machine to arrive . Yes they sent a docking station which is totally useless with out the lawnmower . As a result I am paying a third party to cut my grass three times a week. Total spent so far is £450 . It’s costing me a fortune and I am not getting any kind of satisfaction from Segway Navimow . Stay clear of them. !!!!

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

The Navimow i206 is great!

The Navimow i206 was very easy to set up. I’ve been using it for about a week now and the lawn looks great. It has navigated obstacles with ease and has given me back my time so that I can focus on other outdoor chores.

April 16, 2026
Rated 1 out of 5 stars

Showing offline

I am still working with the device, but I continue to experience issues. The machine frequently detects a slope in areas where the ground is barely sloped. When this happens, it requires me to go directly to the device and press “OK,” which defeats the purpose of having a self-mowing system.

Another ongoing issue is that the device keeps disconnecting. I previously owned an earlier version and never experienced any of these problems.

At this point,I feel like I can only use this product when I’m home to monitor it, which is difficult since I work long hours. It’s also not recommended to use it at night, which limits my options even more. I would not recommend this device based on my experience.

April 16, 2026
Segway Navimow logo

Reply from Segway Navimow

Hi,

Thank you for sharing your feedback.

I want to let you know that we have already arranged for our team to reach out to you directly to better understand the situation in detail. We will carefully look into the slope detection issue as well as the disconnection problem.

Please rest assured that we take your feedback seriously, and we will do our best to identify the root cause and provide a proper solution for you.

Thank you for your patience, and we truly appreciate the opportunity to make this right.

Rated 1 out of 5 stars

Your mower keeps ramming into walls

Your mower keeps ramming into walls, sitting stationary for extended periods of time as if it is lost or can't make up its mind

April 14, 2026
Segway Navimow logo

Reply from Segway Navimow

Dear customer,

We are very sorry to hear about the experience you’ve had with your mower, and we sincerely apologize for the inconvenience caused.

Thank you for reporting this issue. We take it seriously, and we have already assigned our team to look into the situation for you. They will carefully review the behavior you described and work on identifying the cause.

We truly appreciate your patience while we investigate this matter, and we will follow up with you as soon as we have an update or next steps.

Sorry again for this.

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