Packaging, website, overall feel of the company all very lovey. However I do find the milky bath a little disappointing. It doesn’t smell of much and rather than a luxurious oil or lather in the bath... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really love the hand & cuticle serum it’s made a massive difference already, would definitely recommend! But the time it took to be delivered put me off a little bit!
Company replied
Absolutely love this hand balm! It soaks into the skin beautifully without feeling greasy or heavy, leaving my hands instantly soft and deeply nourished. Even very dry skin feels smoother and more com... See more
Company replied
The Navy exfoliating hand soap is truly chef's kiss! The pumice exfoliates leaving your hands soft and silky and the fragrance lingers. The signature scent is beloved by my husband too, so that's a... See more
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Company details
Written by the company
Navy Professional | Seasonally-Led Beauty & Lifestyle
Contact info
Highfield Farm , DN104NB, Walkeringham , United Kingdom
- 01143035141
- hello@navyprofessional.com
- www.navyprofessional.com
4.3
Excellent
211 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Positive experience
Recently had an issue with my e-file. Unfortunately, it was just out of the 12 months warranty. I got in touch with Navy to see if it could be repaired or needed to be replaced. They were so prompt in getting back to me and the communication has been so sorry from start to finish. They kept me updated on the progress of assessing my machine all the way through to sending it back. Excellent service highly recommend.
November 11, 2026
Unprompted review
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Outstanding and highly recommended
The products are of outstanding quality, and the prompt delivery service ensures that orders arrive quickly and reliably. What truly sets this company apart is its knowledgeable and professional customer support, which is always ready to help. Together, these qualities create a seamless and exceptional customer experience. Highly recommended! ⭐⭐⭐⭐⭐
November 4, 2026
Unprompted review
Reply from Navy Professional
Thank you so much for taking the time to leave such a lovely review!
It means a great deal to us to hear that you’re enjoying our products and have had such a positive experience with our team.
As a family owned British brand, we take enormous pride in both the quality of our products and the care we offer our customers, so your kind words really do mean the world to us.
Thank you again for your support and recommendation. We’re so grateful to have you as part of our Navy community!
Warm wishes,
The Navy Team
I have used the grow and vitamin nail…
I have used the grow and vitamin nail treatment and within 2 uses it’s fixed a deep split in my nail that’s been there for 5 years. After having my nails done back to back for 9 years I’ve removed my nails and this has made them become as strong as having biab!
November 2, 2026
Unprompted review
Reply from Navy Professional
Thank you so much for sharing your experience with us!
How wonderful to hear that you’re already seeing such a positive difference in your natural nails, especially after struggling with a split for so many years.
We’re incredibly passionate about encouraging healthier natural nails and helping our customers feel confident embracing them, so feedback like yours really does mean so much to us.
Thank you for trusting Navy with your nail care journey. We’re delighted to be part of it!
Warm wishes,
The Navy Team
Great products and great service as always
Always a pleasure buying from here, the tools are of high quality that lasts. I always come here for nail tools and regularly recommend the brand to family and friends.
October 19, 2026
Unprompted review
Reply from Navy Professional
Thank you so much for your lovely review and continued support!
It means so much to us to know that you return to Navy for your nail tools and appreciate the quality and longevity we work so hard to deliver.
We take enormous pride in creating tools that are made to last, so hearing this feedback is incredibly rewarding.
Thank you also for recommending us to your family and friends. There really is no greater compliment, and we’re so grateful for your loyalty.
Warm wishes,
The Navy Team
Absolutely amazing professional…
Absolutely amazing professional products! Best of the best! Navy products are impeccable quality and ensure my best performance doing clients nails. The cuticle nippers are my favourite as they make all my clients cuticles so clean with minimal effort as they are so sharp and I allow me to get every little bit of cuticle off. I would never use another brand as there’s no better than Navy. So so worth the money. Also the customer care is amazing at Navy, they are so helpful, friendly and kind x
October 29, 2026
Unprompted review
Reply from Navy Professional
What an incredibly lovely review! Thank you so much for taking the time to share this with us.
It means the world to know that Navy tools play such an important part in your professional treatments and that you trust them to deliver the very best for your clients.
We put so much thought and care into the quality, precision and performance of our tools, so hearing how much you love your cuticle nippers really does make us smile!
Your kind words about our customer care team are equally appreciated. We’re incredibly proud of the people behind Navy and the care they give our customers.
Thank you for your loyalty, trust and continued support. We're so grateful to have professionals like you representing Navy.
Warm wishes,
The Navy Team x
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Avoid
Would avoid – poor product quality and frustrating customer service.
I ordered Navy’s cuticle balm and hand balm at the end of September. Royal Mail delivered the parcel to the wrong address. When I contacted Navy, they first suggested I go to that house myself and try to get it back, which made me uncomfortable. Then they said they’d need to raise it with Royal Mail before sending a replacement even though it’s the retailer’s responsibility to make sure an order reaches a consumer.
Navy did eventually send a replacement, which arrived. But the cuticle balm was runny and grainy, nothing like a balm. Customer service suggested putting it in the fridge. That didn’t help, so I got in touch again and they arranged another replacement. They didn’t confirm it had been sent or apologise.
The second cuticle balm also arrived grainy and unpleasant. Four weeks on, I still don’t have a usable product. I’ve lost faith in both the products and the customer service, so I’m writing this review rather than going through another round of emails.
September 26, 2026
Unprompted review
Reply from Navy Professional
Thank you for sharing your feedback. We are sorry to hear that your experience has not met your expectations.
We would, however, like to provide some context, as we feel it is important that the steps taken by our customer care team are fairly represented.
Your original order was unfortunately delivered to an incorrect address by Royal Mail. Our team suggested checking with the neighbouring property as a possible way to resolve the matter quickly, not as an expectation or obligation. When this was unsuccessful, we followed the appropriate process with Royal Mail and arranged for a replacement order to be sent at no additional cost to you.
When you subsequently raised concerns regarding the consistency of your Cuticle Balm, our team offered advice and, when this did not resolve your concerns, arranged a further replacement.
Our Cuticle Balm is formulated with carefully selected ingredients, and its consistency can be affected by temperature fluctuations. We take product quality extremely seriously and are always happy to investigate any concerns raised.
We appreciate that this has been a frustrating experience, and we are sorry that the outcome has left you disappointed. However, we do feel it is important to acknowledge that our team has remained responsive and has taken steps to resolve each issue brought to our attention, including providing replacement products on two occasions.
As a family owned British business, we take enormous pride in both our products and our customer care. Whilst we may not always get everything right, we will always make every effort to support our customers and find a fair resolution.
We are sorry that, despite these efforts, we have been unable to restore your confidence in Navy.
Warm wishes,
The Navy Team
Love the Navy brand
Love the Navy brand. Use the cuticle balm, cuticle oil and Hand balm every day. Its simply the best for me.
October 20, 2026
Unprompted review
Reply from Navy Professional
Thank you so much for your lovely review!
It makes us so happy to hear that Navy has become part of your everyday care routine. Knowing that you love our Cuticle Balm, Cuticle Oil and Hand Balm means so much to us.
We’re incredibly passionate about making nail and hand care a simple daily ritual, so hearing that our products are your favourites really is the loveliest compliment.
Thank you for your continued love and support. We’re so grateful to have you as part of our Navy community!
Warm wishes,
The Navy Team x
Outstanding Quality
Outstanding Quality, Service & Values
Absolutely love NAVY Professional! The quality of their professional tools and hygiene products is exceptional, with such beautiful attention to detail.
The customer service is equally impressive, but what really sets NAVY apart for me is their ethical ethos and the values behind the brand. It’s refreshing to find a company that combines outstanding quality, professionalism and genuine integrity.
A brand I’m proud to support and would highly recommend to anyone in the beauty industry. Five stars all round!
October 13, 2026
Unprompted review
Reply from Navy Professional
What an incredibly thoughtful review. Thank you so much for your kind words!
It means a great deal to us that you recognise not only the quality of our products and tools, but also the values and care that sit behind everything we do.
As an independent, family owned British brand, we've always believed that how we do things is just as important as what we create. To know that this resonates with our customers is truly rewarding.
Thank you for recognising the hard work of our team and for being so proud to support Navy. Reviews like yours remind us why we do what we do.
We're so grateful for your trust, recommendation and continued support.
Warm wishes,
The Navy Team x
I’ve spent so much money, but I love it all
I’ve spent so much money, but replaced all my old nail products with the most beautiful set and case from Navy. I’m not a professional I just do my own nails but I take a lot of pride in them so it’s lovely to have some really good quality tools to use. The cuticle oil pen is amazing too, best I’ve used so far. Waiting on another parcel and I can’t wait to get the last few bits I’ve been wanting
October 1, 2026
Unprompted review
Reply from Navy Professional
What a lovely review! Thank you so much for sharing this with us.
We absolutely love hearing that you've treated yourself to a beautiful collection of Navy tools and that you're enjoying taking care of your natural nails at home.
We've always believed that everyone deserves access to beautiful, professional quality nail care, whether you're working in the industry or simply enjoy looking after your own nails.
We're especially delighted that you're loving our Cuticle Serum Pen, and we hope your next parcel brings just as much joy!
Thank you for choosing to invest in Navy and for supporting our family owned British brand. It really does mean the world to us.
Warm wishes,
The Navy Team x
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Beautiful products
I was first introduced to this company by a colleague and once I tried the cuticle and nail balm I was absolutely hooked. I have since had delivery of the hand cream and hand balm, both products are equally as beautiful as the original product. Looking forward to now trying some different items from Navy.
September 8, 2026
Unprompted review
Reply from Navy Professional
Thank you so much for such a lovely review!
We absolutely love hearing that you discovered Navy through a recommendation and that our Cuticle Balm has become such a favourite!
It's wonderful to know you've since fallen in love with our hand care products too. We put so much care into creating products that feel beautiful to use and make everyday nail and hand care that little bit more special.
We can't wait for you to discover more of the Navy collection, and we hope you love everything you try just as much!
Thank you for your support and for taking the time to share your experience. It really does mean so much to our family owned British brand.
Warm wishes,
The Navy Team x
Regarding the products
Regarding the products, I can't evaluate them because the shipping to Portugal is terrible. The order has been held up in Customs for over a week.
September 10, 2026
Unprompted review
Reply from Navy Professional
Thank you for taking the time to share your feedback. We're really sorry to hear that your order has been delayed whilst awaiting customs clearance in Portugal.
We completely understand how frustrating it can be when you're looking forward to receiving your Navy products.
Unfortunately, international customs processing is managed by the authorities in the destination country, and clearance times can vary. Whilst this is outside of our direct control, we appreciate that it still impacts your overall shopping experience.
We're disappointed that your experience has resulted in a negative review before you've had the opportunity to enjoy our products, but we do understand your frustration.
Please do reach out to our customer care team with your order details if you haven't already, and we'll be more than happy to review the tracking and assist wherever possible.
We truly value our international customers and hope that once your parcel arrives, you'll find it was worth the wait.
Warm wishes,
The Navy Team x
Navy products
Ordered a few items one pump bottle came damaged I wasn’t happy had to get in touch and get a replacement
The delivery tracking was not accurate said my item had arrived when it hadn’t
I’m still waiting on one item it has been weeks on pre order date keeps getting delayed
Bought them navy case which was beautiful but too small by a few cm to fit their own nail files which is a major design flaw!! I have many of their products however there are some issues with product design team and delivery and quality assurance which really lets the company down as many of their products are good
September 18, 2026
Unprompted review
Reply from Navy Professional
Thank you for your feedback and continued support of Navy.
We're sorry that certain aspects of your experience haven't met expectations. Whilst we're pleased our team arranged a replacement for your damaged item, we appreciate the frustration caused by courier tracking inaccuracies and the pre order delay.
We've been providing regular pre order updates and included complimentary gifts as a gesture of goodwill.
Regarding our Navy case, it's designed to accommodate selected professional tools rather than the entire collection, although we appreciate your feedback and will share this with our product development team.
As a family owned British brand, we take great pride in our products and customer care. We genuinely value your feedback and hope your future experiences reflect the standards we strive to deliver.
Warm wishes,
The Navy Team x
postage was quite delayed
postage was quite delayed, the cuticle oil pen and balm are amazing! Sadly the hand salve is a little too thick and oily for me, which I’m gutted about as I had really high hopes, I touched my shirt after applying and the oil/thickness has damaged the shirt. Beautiful scents and packaging though.
September 1, 2026
Unprompted review
Reply from Navy Professional
Thank you so much for your feedback, and we’re really sorry to hear your parcel took longer than expected to arrive.
We’re so pleased you’re loving the Cuticle Serum Pen and Cuticle Balm!
With our Restore Salve, a very small amount really does go a long way. It’s a highly concentrated, water free formula, so you only need a tiny amount warmed between the hands and massaged into the skin. Using a little less should allow it to absorb beautifully without leaving too much product sitting on the surface.
We’re really sorry to hear about your shirt, though, and completely understand your disappointment. Thank you for sharing your experience with us, as feedback like this is always really valuable.
Navy Customer Care
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Milky Bath Review
Packaging, website, overall feel of the company all very lovey. However I do find the milky bath a little disappointing. It doesn’t smell of much and rather than a luxurious oil or lather in the bath it just feels… cloudy? It also disrupts bubble bath, the formulas don’t seem to mix well, so I was left with just a white bath that didn’t smell of much both times I have used it (one with bubble bath and one without). Wasn’t really what I wanted unfortunately.
September 17, 2026
Unprompted review
Reply from Navy Professional
Thank you so much for your lovely comments about Navy, and we’re sorry to hear the Milky Bath wasn’t quite what you were expecting.
Our Milky Bath is intentionally organic and unfragranced, with a much more natural, gentle bathing experience in mind rather than a highly scented or foaming one. It’s also designed to be used alone, rather than alongside bubble bath, as combining the two formulas can affect how they perform in the water.
When added to warm water, it creates the soft, milky appearance you’ve described rather than a lather.
We completely appreciate this style of bath product won’t be for everyone, but really value you taking the time to share your experience with us.
Navy Customer Care
Fast delivery of a great product
Products are easy to order and delivered very quickly. Love the cuticle balm - particularly when a discount is offered!
September 10, 2026
Unprompted review
Reply from Navy Professional
Thank you so much for your lovely review! We’re so pleased to hear your order arrived quickly and that you’re loving our Cuticle Balm. It’s one of our favourites too!
Thank you for choosing Navy and for your continued support. It really does mean so much to us.
Navy Customer Care
Great products and my nails are getting…
Great products and my nails are getting better and stronger. Highly recommend 💚💚💚
Thank you.
Ivana
August 20, 2026
Unprompted review
Reply from Navy Professional
Thank you so much, Ivana! We’re so happy to hear you’re already seeing a difference in your nails and that they’re feeling stronger. 💚
Thank you for recommending Navy and for taking the time to leave such a lovely review. We really appreciate your support.
Navy Customer Care
Very quick delivery & gorgeous products
Very quick delivery. Lovely products & the cuticle balm arrived in a lovely pouch. Did get a discount but would definitely purchase again
September 4, 2026
Unprompted review
Reply from Navy Professional
Thank you so much for your lovely review! We’re so pleased you loved your products and the little details in your order, including the Cuticle Balm pouch.
It’s wonderful to hear you’d purchase from Navy again. We look forward to welcoming you back soon!
Navy Customer Care
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Deeply disappointed with Navy’s…
Deeply disappointed with Navy’s response to my complaint.
I’ve today cleared my salon of all my Navy tools.
Clearly don’t need the small businesses any more.
September 9, 2026
Unprompted review
Reply from Navy Professional
Hi Caroline,
We are genuinely sorry to read this, we would, however, like to provide some context for anyone reading your review.
Your original Katey nippers were sent to our Tool Care team for assessment. Unfortunately, despite work being carried out, they were assessed as unrepairable. Our CCTV clearly shows your original nippers being placed into a Tool Care bag, packed into your return parcel, and the completed parcel being sealed, weighed and dispatched. The delivery evidence also shows the parcel arriving sealed and without visible damage.
When you subsequently advised us that the nippers were not inside the parcel, we took your complaint seriously. Our team reviewed the CCTV several times, checked our dispatch and weight records, contacted Royal Mail, reviewed the delivery evidence and escalated the matter to senior level.
We have never questioned your integrity, but equally we cannot disregard the evidence showing the nippers were packed dispatched and delivered.
We are particularly saddened by your suggestion that Navy no longer needs small businesses. Navy was founded within the industry and both consumers and professionals will always remain an incredibly important part of our business and community.
We are sorry that on this occasion we have been unable to reach the resolution you hoped for, but we do believe we have investigated your complaint thoroughly and offered a fair way forward based on the evidence available to us.
Team Navy
Purchased the Hand and Cuticle Serum…
Purchased the Hand and Cuticle Serum and very disappointed as it has a very strong lingering fragrance. I was hoping such a premium brand would offer a much more subtle, natural scent. So unable to use it. If you like strong fragrance this is for you, if not, avoid.
September 4, 2026
Unprompted review
Reply from Navy Professional
Thank you for taking the time to leave your feedback. We are sorry to hear the fragrance of our Hand & Cuticle Serum wasn't for you.
Scent is incredibly personal, and while this particular fragrance is much loved by many of our customers, we completely appreciate that those who prefer very subtle or fragrance free products may find it stronger than they would usually choose.
We are sorry this meant you were unable to enjoy the product as intended, but really appreciate your feedback and will ensure this is shared with our product development team.
Team Navy
Highly recommended
Highly recommend Navy cuticle balm - have tried a number of alternative balms and always revert to Navy. Ordered online - quick, efficient ordering and delivery with good communication. Thank you.
August 14, 2026
Unprompted review
Reply from Navy Professional
Thank you so much for such a lovely review. We’re delighted to hear that you always come back to our Cuticle Balm after trying others.
That really does mean a lot to us!
We’re also so pleased you had a great experience ordering with us.
Thank you for your continued support and for choosing Navy 🤍
Team Navy
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