I have been purchasing from NC Farms for a couple of years now, and I can’t say enough about their outstanding service. Their customer service is truly the best I’ve ever experienced — always re... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great plants as usual! Most importantly, the in-house delivery ensures that plants arrive in perfect condition. So much better than delivery through the usual carriers. Also, the delivery costs are mo... See more
Company replied
Fantastic experience from the first call to order our 630 assorted coleus plants to delivery of them. They were careful to let us know when they would be delivered so we were able to be there to put... See more
Company replied
ordering with North Carolina Farms was fast and easy, many selections to choose from. the only comment I have is you use amazon delivery, and many of the plants were flat, they must have placed heavy... See more
Company replied
Company details
- #1 of 4 best companies in Wholesale Plant Nursery
Information provided by various external sources
A wholesale starter plant company with more than 40 years of service supplying rooted plugs and unrooted cuttings to the greenhouse industry.
Contact info
Forest Drive 4205, 28079, Indian Trail, United States
- 800-436-6248
- orderinfo@ncfarmsinc.com
- ncfarmsinc.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are sorry to hear that some of your plants were damaged!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
As always arrived in a timely manner
As always arrived in a timely manner. Plugs were as advertised. Clean , weed free and healthy. Seamless process from booking to planting. Thanks NCF
January 6, 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Great plants as always. All Around Great!
Great plants as always! They contacted me to delay shipping for a week because our weather was going to be to cold. I really appreciated that. Other company's don't do that.
January 7, 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Great and heathy plants
Received my order in January (I live in Pennsylvania, so it's super cold here right now) all the plants looked healthy and happy when I opened my boxes! Can't wait to order again.
January 7, 2026
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
The Family Touch
I loved being able to shop the greenhouse in person and glad to buy the overgrown stock. Can’t wait to come back for more after my vacation
January 1, 2026
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Beautiful plants
October 13, 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants! We can see that you left one star, but since the comment was positive, we assume that was accidintal.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Above & beyond Customer Service
Above & beyond Customer Service. We will definitely be back!
December 11, 2025
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
We received everything in good…
We received everything in good condition. The plants are growing well.
December 18, 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
5 free per 100 plug trays!
We appreciate the fact when we bought 100 rooted plugs trays and we received trays with 105. Yes I think we lost 2 total out of the 300 ordered but we received a total of 315 when only ordered 300.
We have since received 500 more rooted plug trays and all look great! And the 2 day shipping is great!
Also love the website ordering set up! The fact you can view earliest date available for trays and the quantities available per available ship date is amazing! Great job there! It takes the guess work out of how many will be available on a certain date. Also the pre order and showing date available on pre order is great.
Trays come shipped snuggly in a box so there has been no issues of plugs coming out of trays! Can’t say enough good things about this company. So far so good. We will be planting these in the spring and looks like they should do great once in the ground.
November 4, 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and our customer service!
We apprecitate the time you took in being specific. We worked all summer long to re-do our packing system, and we are so glad to hear that our efforts are paying off. We've also worked very hard (in-house) to design and continually improve our website. We're glad you appreciated the functionality.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
All items arrived on time and in good…
All items arrived on time and in good condition.
December 4, 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Everything is good
Good plants, good delivery, good packaging. All is good!!
December 9, 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Everything was boxed up and package…
Everything was boxed up and package very nicely.
December 4, 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Your staff is outstanding
Your staff is outstanding. They need 10 stars! They put up with all my questions and being a general pain in the butt, I know.
November 21, 2025
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service! We are glad we have the opportunity to serve you!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Plants were packaged well and the box…
Plants were packaged well and the box marked this side up. Unfortunately the UPS driver came in twirling the box around. Needless to say I spent the next 3 hrs putting Strawberry plugs back in their trays
October 23, 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service! We are so sorry to hear about the shipping issues, though.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Superior customer service
I am always completely happy with my experience with NC Farms. The staff are very helpful and kind.
October 15, 2025
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Plants were healthy
Plants were healthy, gorgeous—the beautiful plants provided our school with great fundraising. Just so lovely—very happy with our experience and we will be repeat customers!
June 19, 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
After using them for over 4 years now
After using them for over 4 years now, Call this our mistake but every single year the plugs are labeled incorrectly, worng color of mums, and the packaging, the worst compared to every other Co we have used. Expect a 25%if not more loss in damages every year if not more . This year was the worst ever the mums didn't grow , colors didn't. Match and lost 3 trays due to poor packageing and took months to get a refund on that alone we lost 100s this year cause they're mums are bad stock, plugs and the colors we ordered we didn't even get and to find out after the fact when they start blooming the incorrect colors is devastating.. we will never order, or promote them in any way ever again.
October 10, 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We were able to find your account and pull up our records to see what happened. It looks like you filed a preliminary claim with us on May 19 for shipping damage. When we received the final loss count, the losses that were reported was one tray out of ten. That credit was issued the same day as the final losses were reported (June 17.) There are no other notes in our system about more losses or plants not growing well.
For the varieties blooming out the wrong color, that is likely a problem with the farm that the cuttings came from. All mum liner suppliers are buying in the cuttings from the same farms and rely on them keeping the cuttings tagged correctly. When the cuttings come to us we are 100% relying on the tags on their bags. While it is possible for someone here to make a mistake and tag the tray with the wrong color, it is more likely this mistake happened before the cuttings ever got to us.
Can you please contact our office and let us know which ones bloomed out the wrong color?
Ordering is Great but Shipping not so much
I think the ordering and the shipping process is super easy and quick! The only downfall I have is the way they are packaged and sent to me... They are always just thrown in there and I am not talking about normal wear and tear from the boxes being shifted or moved around.
October 2, 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience with our customer service.
However, we are very sorry to hear your box was tossed. We have experienced worsening service by carriers and are doing tests to try to improve our packaging to mitigate this issue.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Plugs were very good quality
Plugs were very good quality, only lost a few. shipping was good
July 22, 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with both our plants and our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Original delivery was damaged beyond…
Original delivery was damaged beyond use for most of the trays. Replacement delivery was a little better but still tossed around and tangled with some damage.
September 26, 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are sorry to hear your box was tossed, especially on the replacement order. We have experienced worsening service by carriers and are trying to improve our packaging to mitigate this issue.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.