NEAFS Reviews 189

Excellent customer service. Prompt response to emails, and so lovely to engage with a cheerful person rather than bots with limited options. Thank you Rjk for your assistance.

When I started ordering from neafs 2 Years ago it took nearly a week for them to be delivered, now it takes 48 hours which is great.

Customer support is very bad. They didnt answer on emails, im waiting for my order 9 days and didnt receive any tracking information. I presume it still hasn't been sent to me. Can't reach to them

☆☆☆☆ Very Disappointed – Quality Has Gone Downhill

I’ve been a loyal Neafs user for a long time and used to love the TEO device, but recently the quality has become extremely unreliable. My latest experience has been the most disappointing yet. I opened a brand-new TEO today, used it for the first time, and it completely stopped working almost instantly. Before that, another device I bought only lasted about a month before failing.

This isn’t the first time this has happened — it’s now become a pattern. I even had to spend another £55 on two new devices because I can’t rely on the ones I already have. For a product I genuinely liked, it’s frustrating to see it become so inconsistent.

I’m honestly starting to lose faith in the brand. When I first started with Neafs, I never had these issues, but lately it feels like the devices are coming from a faulty batch or the quality control has dropped significantly. Really disappointing experience, and I hope Neafs sorts this out.

I have been using Neafs teo for nearly 2 years now.
I tried everything to pack up smoking and nothing worked, I was given one of these devices to try and thought why not, so i tried it and i havent had a cidarette since. I wasn't overkeen on the original flavour but the good thing is you can get flavoured ones i like the blueberry and the menthol one's and the best thing is there is no tobbacco in them just niquotine and me and my clothes dont smell of smoke anymore.
Also when you think you are ready you can get them niquotine free

A fantastic company, great communication, excellent offers, and a brilliant loyalty programme!

What makes NEAFS so good? No tobacco. Sure there is nicotine and that is an addictive substance, but when using the vape sticks and their TEO product, it is completely tobacco free and that means literally hundreds of chemicals less being sucked into my body and that is a win in my mind.

I've needed the help of customer support a couple of times, due to products I've ordered being out of stock (their mint sticks are clearly very popular). The mint flavour is my favourite and obviously many others too. Anyway, support (Thanks Richard) has always been first class, although sometimes a little tricky to get hold of.

The flavours do take a little while to get used to, but once you tastebuds have adjusted, you will find the experience of vaping NEAFs very agreeable and far better than most other brands. I can only speak about the mint flavour and the original flavour, as they are the two I've used personally.

If you are still smoking cigarettes and looking to save money and your health, I would say give these a try for sure.

Great pruduct really helped the cravings but customer service doesn't exist. In the last 6 weeks messaged them twice and still waiting for a reply to the first

Couldn’t taste any flavour in the nicotine free. It tastes like cigarettes which isn’t nice when i gave up cigarettes over 8 years ago. Plus they only last for 15 puffs. And once you put in a tip it’s hard to get it out again to change it.

I ordered Neafs refills over 10 days ago. I still haven't received any updates on whether the order has even been shipped! Oh my God! It's the XXIst century! You buy something online and immediately get information when your order will arrive! I've sent them about five messages, both through their website and by email! No one has even responded! They're scamming people! Give me my money back!
Update 16.09.2025
I gave it one star, but it turned out the problem was with the Irish store, not the UK store. I received immediate help and a refund from Neafs UK! Excellent customer service. Unfortunately, customer service in Ireland is non-existent. Such a shame. Thank you so much, Richard, for your help!

I’m really impressed with NEAFS! The quality is excellent, the taste is smooth, and it’s a great alternative to traditional options. Delivery was fast and the whole experience has been very positive. Definitely recommend!

I have not received the teo pen , only the sticks , can’t talk to anyone about , tried to email not had anything back , disappointed in your service

Organised and efficient processing and delivering product

Website easy to use and delivery super fast and product amazing to stop smoking

A great product!!!!!!

Ordering and packaging superb.
Device not worth the cost. Tastes like taking a drag through a cool plastic straw that once had a used cigarette housed inside.

Ordering was easy and the payment went through smoothly. I like how the platform make it convenient to track orders and offers multiple options to get in touch if needed. With a bit more refinement in customer care, this shop has great potential to be a top choice.

Really quick delivery, great sales to hit the right price and quality products. Helped me kick the tobacco products out of my life consistently.

Amazing! I was a smoker for over 25 years and have not touched a cigarette since finding Neafs. Great customer service and quick delivery. Would highly recommend