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Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, reviewers had a great experience with this company. Customers consistently praise the product as an effective and realistic alternative to traditional cigarettes, helping many to quit smoking. People frequently highlight the excellent service and efficient delivery, noting that orders arrive quickly and reliably. Many also appreciate the variety of flavors and the overall quality of the items. However, some customers have expressed dissatisfaction with the product quality, citing issues with faulty devices and inconsistent batches that produce little smoke, have an unpleasant taste, or a mold-like smell. Additionally, a minority of people were not happy with customer service, mentioning slow responses or a lack of communication regarding product issues.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the products as a great... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers expressed significant disappointment, citing... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the excellent and fast customer... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and fantastic service,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick and fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had another faulty TEO device 5 weeks ago now. I'd registered it with Neafs for the warranty. I opened a new support ticket on my neafs account to report the faulty device. Alas we're now 6 weeks on... See more

Company replied

Rated 5 out of 5 stars

I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... See more

Company replied

Rated 5 out of 5 stars

I wrote a review 3 days ago and only gave 1 star even though on prior orders everything has been fab. I want to now upgrade my review to 5 stars 🌟 even higher if I could, Richard King had been in t... See more

Company replied

Rated 5 out of 5 stars

Great as a replacement for cigarettes. Still get my nicotine and throat hit, without the feeling of constant breathlessness. Website has had issues in the past in terms of streamlining and ease of... See more

Company replied


Company details

  1. Electronic Cigarette Store

Written by the company

A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.


Contact info

4.0

Great

TrustScore 4 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 79% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I smoked cigarettes for 43 years until Neafs!

I smoked cigarettes for 43 years. Over the decades, I tried many alternatives to quit but none worked for me until Neafs!
It's been 2 (easy) years now and I have not touched a tobacco product at all.
My clothes and I no longer smell like an ashtray. I don't have that annoying cough and my fingers are skin coloured!
I tried all the different flavours and while some were not for me, I find the Menthol 1.5% Nicotine sticks the closest thing to smoking. They have literally changed my life.
I am not affiliated with Neafs in anyway whatsoever. I am just a Customer but I feel I must share the experience. Genuinely a super product (along with the Teo heater).
Regarding Neafs as a Company. They do exactly what they say. I place my order on their website and a few days later, my Neafs arrive.
So, great Company too!

I am very, very happy to reccomend.

August 26, 2025
Unprompted review
NEAFS logo

Reply from NEAFS

Thank you so much for the great feedback - and well done for kicking the tobacco habit - we look forward to shipping your next order :-)

Rated 5 out of 5 stars

Just really impressed overall

Just really impressed overall - Friendly commuicaiton, the product is really good value and arrives on time. Has really helped me massivly cut down on smoking at a great price.

August 26, 2025
Unprompted review
NEAFS logo

Reply from NEAFS

Thank you so much :-)

Rated 5 out of 5 stars

Neafs stick and Teo device are the best

For me the Neafs stick and Teo it’s the best for a few years now and if there is any issues they will sort out the best and fast way so definitely recommend .

August 24, 2025
Unprompted review
NEAFS logo

Reply from NEAFS

Thank you so much for the feedback - we look forward to packing your next order :-)

Rated 5 out of 5 stars

Excellent service

Excellent service! Neaf sticks are the only thing that has helped me to quit smoking

August 20, 2025
Unprompted review
NEAFS logo

Reply from NEAFS

Well done on quitting tobacco! :-)

Rated 4 out of 5 stars

Great customer service

Have been shopping with this company for some time now. Great customer service and items always arrive quickly. Any issues have been dealt with satisfactorily.

August 19, 2025
Unprompted review
NEAFS logo

Reply from NEAFS

Thank you so much for the feedback :-)

Rated 5 out of 5 stars

Great products with an easy to use…

Great products with an easy to use website and customer support is very helpful and swift to respond if you do have any issues

August 20, 2025
Unprompted review
NEAFS logo

Reply from NEAFS

Thank you for the feedback. we aim to please as best we can :-)

Rated 5 out of 5 stars

Been using neafs for around two years…

Been using neafs for around two years now, get on so much better with these than with the liquid vape I used to use.
Neafs always offer a great service, often have new offers and save money with the points I earn. A++ service.

August 20, 2025
Unprompted review
NEAFS logo

Reply from NEAFS

Thank you for the kind words :-)

Rated 5 out of 5 stars

Neafs sticks and Teo heating device

Great as a replacement for cigarettes.
Still get my nicotine and throat hit, without the feeling of constant breathlessness.
Website has had issues in the past in terms of streamlining and ease of use, bit this seems to have been remedied.
Overall solid product and company, with nice reward systems for repeat customers.

August 20, 2025
Unprompted review
NEAFS logo

Reply from NEAFS

Thank you for the kind words :-)

Rated 1 out of 5 stars

Order cancelled and payment taken

I'm fed up with them! Once again I placed an order, everything was fine, payment was completed and I was expecting my parcel.
A few days later, logged in to see my order status is cancelled but no refund.
I've opened a ticket on the website, emailed them and tried to call on both numbers I could find,no answer at all.
Will open a case with my bank and forget about them as soon as I have my money back!

August 9, 2025
Unprompted review
NEAFS logo

Reply from NEAFS

We’re really sorry to hear about your experience and completely understand your frustration. We have escalated this as a high priority, and one of our advisors will be in touch with you as soon as possible to get this resolved. Thank you for your patience — we’re here to help.

Rated 5 out of 5 stars

Very reliable product and service

We order every week from Neafs. The orders always arrive in a timely manner. We have only had 2 minor errors with orders and they were resolved very quickly and even given slight compensation. Cannot fault the company.

August 18, 2025
Unprompted review
NEAFS logo

Reply from NEAFS

Thank you. Happy to help :-)

Rated 5 out of 5 stars

NEAFS is a great alternative to smoking…

NEAFS is a great alternative to smoking with no harmful chemicals. The device lasts a day and the Strawberry sticks are smooth with the right amount of nicotine.

August 17, 2025
Unprompted review
NEAFS logo

Reply from NEAFS

Thank you for the feedback :-)

Rated 5 out of 5 stars

Smoked benson and hedges for 50 years

Smoked benson and hedges for 50 years - switched to neafs - never looked back. Great customer service quick delivery. Keep on doing the same x

August 15, 2025
Unprompted review
NEAFS logo

Reply from NEAFS

Thank for the kind words :-)

Rated 5 out of 5 stars

Great product

We tried Neafs to stop smoking tobacco and since then we never stopped with their products. There is a lot of nicotine free sticks which are great and tasty. Definitely the best alternative for past or even existing smokers.

August 15, 2025
Unprompted review
NEAFS logo

Reply from NEAFS

This is great to hear :-)

Rated 5 out of 5 stars

Neafs are great

Tried vaping which made me cough first then moved to Neafs after my partner recommended them. Been great and using them ever since. Highly recommend as a way to get off cigarettes.

August 15, 2025
Unprompted review
NEAFS logo

Reply from NEAFS

Thank you. we welcome your custom :-)

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