The refilling rig is an absolutely essential accessory to the Hex dosing system. Save yourself hassle & get one.....simple loading when you're suffering is great, no fiddling about just put your medic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great products that are both good in value and performance. The nectar hex is amazing, has all the premium features everybody wants. External battery, large chamber, quick ramp up time, durable. T... See more
Company replied
I got a nectar gold a while ago and they're really tidy discreet units for a reasonable price. UK based company which made everything a lot easier for me. Other overseas brands present extra logistic... See more
Company replied
Order sat for almost 6 months. No follow-up unless I emailed them several times. Kept giving vague answers to when it would eventually be fulfilled. Products are great, but fulfillment needs work.
Company replied
Company details
Written by the company
Nectar (Dry Herb Vaporizers) was founded with the sole purpose of providing the healthiest means of responsibly enjoying and utilising nature’s medicines through the use of hardware such as vaporizers, whilst completely avoiding the consumption of toxins and carcinogens. Nectar products are becoming increasingly popular and are setting themselves as a gold standard in product quality. Our dry herb vaporizers and rosin press products are made with high quality materials and offer empowering experiences for those looking for premium and discreet devices whilst avoiding the sometimes-unavoidable premium costs.
Contact info
Southgate Office Village, 286A Chase Road, N14 6HF, London, United Kingdom
- 020 7050 0737
- info@nectarmedicalvapes.com
- nectarmedicalvapes.com
4.3
Excellent
897 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Nectar Hex is a great Vaporizer
The Nectar Hex is a great, robust device, backed up by A1 customer support.
The thing I love about the hex is that i am able to heat my herb to just the right temperature, which provides for a smooth vaping experience.
I did have a problem with my Hex, just before it ran out of warranty. Contacted NMV who asked me to send a video of the issue, and they posted me out a replacement. Can't say fairer than that!
If your going to get a new Vape, check these guys out as they are great!
October 8, 2025
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Dear SimonB,
Thank you so much for your kind words and fantastic review! We’re thrilled to hear that you’re enjoying the Nectar Hex and that it's giving you that perfect, smooth vaping experience. It’s also awesome to know that our customer support team was able to take care of the issue quickly for you. We always strive to make sure our customers are happy, and your feedback means a lot to us!
Thanks again for recommending us – we really appreciate it! If you ever need anything else, don’t hesitate to reach out to our support team via WhatsApp or Email. Happy vaping! 😊
Best regards,
Took my money and didn't post out
I purchased a £120 dry vape. They didn't post out, when I rang to ask why they said that my payment hadn't completed ( wrong) so I paid for another.
I checked with my bank and both payments had completed, yet nectar still denied this. I had to file a complaint with the bank and get a payment reversal, which nectar tried to object to.
I could prove from the start that's both my payments went thru, but nectar were so unhelpful. They wouldn't look past their 'faulty' system and check their bank. Instead, I had the stress and hassle of getting my payment reversed.
Not nice or helpful staff/manager.
Avoid and buy elsewhere
June 5, 2025
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Dear Bopster,
Thank you for taking the time to share your experience, and I'm really sorry to hear about the trouble you've had with your order and the frustration it’s caused.
We completely understand how upsetting it must be to be charged twice and then feel unsupported while trying to resolve it. That’s definitely not the experience we want for any of our customers.
To help get this sorted as quickly as possible, we kindly ask that you reach out to our support team directly. They’re best equipped to look into your order details, review the payment issue, and make sure everything is properly resolved. You can contact them via WhatsApp or email, and they’ll be happy to assist you further.
Again, we’re really sorry for the inconvenience, and we appreciate you bringing this to our attention.
Best regards,
Fantastic
Again the product is high quality and any contact with the company answered quickly with great service.
September 5, 2025
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Dear Sarah,
Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of the product and our customer service. We always strive to provide fast and helpful support, so it’s great to know that we’re meeting your expectations. If you need anything else, don’t hesitate to reach out to us via WhatsApp or Email. We’re here to help! 😊
Best regards,
The Hex is a sturdy build
The Hex is a sturdy build, tho' the mouthpiece takes a while to master - it tries to pop out.
I'm not all that happy to be inhaling fumes from a heated aluminum vessel. Feels like someone is cheaping out given the cost of the capsules.
Slow ground delivery also seems wrong for an expensive product.
August 28, 2025
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi David,
Thanks so much for taking the time to share your thoughts on The Hex — we really appreciate the honest feedback.
We’re glad to hear you find the build sturdy, though we understand your concerns about the mouthpiece. It definitely has a learning curve, and we’re always working on improving the user experience based on feedback like yours.
Regarding the heated aluminum vessel — your point is totally valid. While we use high-grade materials that meet safety standards, we understand not everyone is comfortable with aluminum. We're taking this kind of input seriously as we consider future design updates.
As for the shipping speed, we agree — when you invest in a premium product, the delivery experience should reflect that. We're currently reviewing our shipping partners and options to ensure a faster, smoother process going forward.
Thanks again for your feedback. If there’s anything we can do to make things right or improve your experience, please don’t hesitate to reach out to our support team.
Best regards,
Nectar Hex, Unlucky?
Built well and feels quality. However the customer service is not that great and hardly responsive if you’re in the US. I cannot speak for UK customers. My device barely works. I’ve been trying to use it the last couple days but it just cooks the flower and produces no vapor. Maybe I’m just unlucky with this unit but it doesn’t get the job done even remotely close.
September 4, 2025
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Jake,
Thank you for sharing your experience with us. We're really sorry to hear that your device isn't working properly and that you've had trouble reaching our customer service. Please reach out to us directly via WhatsApp or Email— we'd like to help resolve this for you as quickly as possible. Your satisfaction is important to us, and we want to make sure your device meets your expectations.
We look forward to hearing from you.
Regards,
Just a pleasure to deal with.
May 30, 2025
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Steven,
Thank you so much! It’s been a pleasure working with you as well. Looking forward to more great interactions!
If you'll need our help in the future, please don't hesitate to reach out ot us via email or WhatsApp.
Best regards,
Nectar Platinium vaporizer
It was my second dry herb vaporizer and I’m just in love with it. I can perfectly feel the taste of my medical cannabis and some other herbs that I vaporise for health benefits. Replacebe battery is what I also love about my Nectar Platinium. Whenever my battery is dead I can replace it in no time and effort. I would highly recommend this device to anyone who likes to feel the taste of their herbs and for those who use those kind of devices a lot (replaceable battery).
August 5, 2025
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Mike,
Thank you so much for your wonderful review! We’re thrilled to hear that your Nectar Platinium has become a favorite in your collection and that it lets you fully enjoy the taste of your medical cannabis and other herbs. The replaceable battery is definitely a game-changer for convenience, and we’re glad it’s making your experience even better. Your recommendation means a lot to us, and we’re happy to support your wellness journey. Thanks again for sharing your feedback!
Best regards,
What a great experience!
What a great experience! One of my items was out of stock and they contacted me immediately to sort it and get my order out. I’m not usually a fan of portable vapes as I prefer the power of a table top unit, but the HEX is legit! Extremely well built, easy to use and very enjoyable sessions on the go. DO NOT sleep on the refilling rig, it is an amazing design and a must purchase!
July 29, 2025
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Scott,
Thank you so much for your thoughtful review! We're really glad we could quickly sort out the stock issue for you and that your order arrived smoothly. It’s fantastic to hear that the HEX exceeded your expectations, especially coming from someone who usually prefers tabletop units. We put a lot of care into the design, so it’s great to know you’re enjoying the build and portability. And yes—the refilling rig is a game changer! Thanks again for the kind words and for sharing your experience. We truly appreciate your support!
Best regards,
Best product out there
Best product out there , innovation and reliability . You won’t be disappointed. YouTube instructional videos and best customer service u can get .
April 2, 2025
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Happy Vapour,
Thank you so much for your fantastic review! We're thrilled to hear that you find our product innovative and reliable. It's great to know that the YouTube instructional videos and our customer service have made a positive difference for you. We truly appreciate your support and kind words!
Best regards,
Issue solved swiftly
I had a device fault, but the support team swiftly responded and corrected the issue. I've had no issues since, can't fault either the device I purchased or the support team.
June 3, 2025
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Lucy,
Thank you so much for your kind words! We're really glad to hear that our support team was able to quickly resolve the issue and that your device has been working perfectly since. We truly appreciate your understanding and your positive feedback — it means a lot to us. If you ever need anything else, we're here to help!
Best regards,
My last review of my nectar gold vape…
My last review of my nectar gold vape was 5 star. I needed some more gauzes and that's it. And I had to pay £10 to get 2 gauzes because you won't sell them separately without unneeded replacement pieces added. The gauzes don't last that long and having to pay £10 a time for them just seems extortionate. All other things were fine. Fast delivery and quality product. So for that reason this time I'm only giving my recent purchase a 3 star. You should be able to buy the gauzes separate at a lower price
July 28, 2025
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Wez,
Thank you so much for your honest feedback and your previous 5-star review! We’re really glad to hear you’ve been happy with the quality of our Nectar Gold vape and our fast delivery service.
We completely understand your frustration about having to purchase gauzes bundled with replacement pieces, especially when you only need the gauzes themselves. Your point about the cost is very fair, and we appreciate you bringing it to our attention. We’re always looking for ways to improve and offer more flexible options to our customers, so we’ll share your feedback with our team for consideration.
Thanks again for your continued support and for sharing your experience. If you have any other questions or need assistance, please feel free to reach out to us anytime!
Best regards,
Good vape, good company
It's my 3rd vape from this firm . I had a gold vape, then i got the platinum and now ive got the hex. If I had to buy another vape tomorrow it would be the hex again.
You get a 2 year warranty and I can vouch that they're as good as their word.Mine recently developed a fault, after a short conversation on WhatsApp they sent me a new 1 out.
July 4, 2025
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Dear Mc Two,
Thank you so much for your wonderful review and for being a loyal customer! We're thrilled to hear that you've enjoyed your Gold, Platinum, and now Hex vapes, and that you'd choose the Hex again. It means a lot to us that you trust our products and that our 2-year warranty and customer service lived up to your expectations. We're always here to help and look forward to serving you again in the future! Vape on! 😊
Best regards,
Top notch vaporiser
Excellent company, their custoner service is outstanding and in terms of the vaporizer (Hex) it's as good as it gets, stellar device.
July 14, 2025
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Dear Steve,
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with both our customer service and the Hex vaporiser. It's great to know that the device is living up to your expectations—it's truly one of our favourites too! 😊 If you ever need anything, don’t hesitate to reach out. We’re here to help!
Best regards,
Great aftercare
The device itself was as described and worked well but what really impressed was the aftercare,namely a no quibble replacement when the charging unit started playing up.
Shopping with these guys was a surpringly positive experience
June 26, 2025
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Dear Michael,
Thank you so much for your kind review! We're really glad to hear the device worked well for you—and even more so that you were impressed with the aftercare. We believe in standing by our products, so we're happy we could sort out the charging issue quickly and without hassle.
It's great to know your shopping experience with us was a positive one. We truly appreciate your support and hope to serve you again in the future!
Best regards,
Good service and product
Fast over the weekend correspondence. Didn't have one item in stock, I was give the option to wait a couple of weeks or a refund. I got my refund back in two days and my main purchase arrived in 5 it was due is 7. Happy with my purchase two it work brilliantly and is good value for money, the only one like it to buy here was twice the price.
June 29, 2025
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Cathal,
Thank you for your wonderful review! We're so happy to hear that you were pleased with the fast communication and smooth refund process. We always aim to keep things efficient and transparent, and it’s great to know it made a positive impact on your experience.
We’re also thrilled you’re enjoying your main purchase! It’s fantastic to hear it works brilliantly and that you feel it’s great value for money. We’re proud to offer quality at a fair price!
Thanks again for choosing us — we really appreciate your support!
Best regards,
Fantastic vape
Fantastic vape. Sturdy. Easy to clean. I particularly like being able to control the heat temp. Great customer service too, they sorted my issue out with zero faffing or quibbling.
July 4, 2025
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Drew,
Thanks so much for the fantastic review! We're thrilled to hear you're enjoying your vape and finding it sturdy, easy to clean, and user-friendly — especially the temperature control feature. It’s also great to know our customer service team was able to help quickly and without any hassle. That’s exactly what we aim for!
Thanks again for your support — we really appreciate it.
Best regards,
The person I delt with was actually…
The person I delt with was actually professional and took time to help me solve a mechanical issue with my vape. Thank you Nectar
July 4, 2025
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Daniel,
Thank you so much for your kind words! We're really glad to hear that you had a positive experience and that our team was able to help you out with your vape issue. We always aim to provide helpful and professional support, so it’s great to know we hit the mark.
Thanks again for choosing Nectar — we're here whenever you need us!
Best regards,
GOOD service
June 25, 2025
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Dear Duncan,
Thank you for your kind words! We're glad to hear you had a good experience with our service. If there's ever anything more we can do to make your visits even better, please don't hesitate to let us know. We look forward to serving you again soon!
Best regards,
Great device & Great service
Great device & Great service from these guys, highly recommended 🙏
May 29, 2025
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi M S,
Thank you so much for your kind words and support! 😊 We're thrilled to hear you’re happy with the device and our service. It truly means a lot to us. If you ever need anything, we’re always here to help. Thanks again for the recommendation! 🙏
Best regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.