Nectar Sleep Reviews 

I changed to a Nectar mattress after years using a soft mattress and following a friend's recommendation. The mattress arrived on time, nicely packaged and easy to unwrap.

The first night was a challenge, it was uncomfortable to adjust didn't sleep well but I remained optimistic.

By the second night, the feel was different. The mattress is very steady, medium firm and supports my body. The movement of another person on the bed no longer impacts me AMAZING!!!!

It's differnately more a 4.5 from me.

King size Memory foam Mattress and pillows, mattress protector, duvet all arrived on time and well packaged. Total around £600 including delivery. Did a bit of research before hand, arrived as described. Supportive and medium firmness, not too hard or too soft. Sleep as well on it if not better than other mattresses. For price cannot fault it - plus with the one year not satisfied return policy is a no brainier IMO.

I love my mattress, no more aches and pains.
Best thing I ever bought.

Order and delivery process was easy and went without issues. We went for the Premier hybrid mattress and bought the protector too. Setup was straight forward enough and we could sleep on the mattress the first night. There was an odour for the first couple of weeks but its not there anymore. The mattress itself is quite firm but supportive, it didn't take long to get used to it. Edge support is better than expected. We stopped using the protector after the first night as it was too crunchy! We do find that we dip into the middle a little bit during the night and it does run warmer being memory foam (will be interested to see what effect this has in summer). Overall its a good mattress and we won't be changing it for now, but it wasn't as amazing as we'd hoped.

Easy website. Reviews helpful and I am thrilled with my purchase. Best nights sleep in many years!!! My stiff joints and back have disappeared!!

Worse mattress ever! Unfortunately after 2 years mattress has dipped and now getting severe back pain. An engineer will come check but only the edges are measured (who sleeps on the edge of a mattress??!!). No lifetime guarantee so do not be fooled.

I bought a new mattress in October. I haf
chronic lower back pain the next day. I ordered a second one a few days later. Same problem. Neither mattress was cheap. I didnt sleep for nearly a month.

Then I bought this one...o...m...g....Instant relief and loving it!

I had such high hopes. I'd done days/ weeks of research, chosen the Nectar all foam mattress. Watched lots of Nectar classic mattress review videos. Where they show 9 or 10 cm deep comfort layers on top of the base layer.
After 3 hours the comfort layer expanded to 4 cm. But it never expanded beyond that.
I must have rang Nectar Sleep about 8 times today. Fobbed off so many times. They eventually said I could have a refund. I asked "not a replacement, with a non-defective mattress?". Still innocently believing it was a one off defective item and I had been unlucky. They said they could not promise the next one wouldn't do the same. In other words they know their newer versions (version 4) has only 4 cm comfort layer. Then the penny dropped, as when I had asked them to confirm in an earlier phone call what the comfort layer should raise to, they wouldn't tell me! Just said "Oh measure the whole height of the mattress, it should be 25cm".
They know full well they are saving money on providing far less comfort layers, which is the more expensive part. Replacing this with more of the cheaper base foam.
No wonder so many reviews say the mattress is too firm and doesn't last long!

They better refund me. I shall be taking a video of the collection. Anymore trouble and I will edit this review to update you.

I also asked for compensation. I have a slipped disc in my back, and other serious health issues. I simply did not need this unnecessary stress in my life from a dishonest, money grabbing organisation. Are there no honest companies left !?

The "lifetime warranty" is a sham, they DO NOT take responsibility for their product. Nectar offers terrible customer service, I approached them through all possible routes and got the same copy-paste (even when talking!) response that had nothing to do with our problem. They are immune to evidence or reason, and do not care about their clients. Shame, we were loyal customers and had 4 mattresses bought from them, 2 were good while the other 2 problematic. If only they took responsibility and helped their customers this experience was so much better! But what ended up happening is them gaslighting us by dismissing our problem, and putting up a wall in front of us when asking to speak to someone who is a supervisor, and parroting the same generic lines over and over again. If you value your time and money DO NOT purchase from this company. They will not be there for you in your time of need.

Purchased a mattress, pillows and an Ottoman bed frame. The mattress is lovely but the bed frame was faulty and would not close properly. A month's worth of email correspondence ensued with different customer service advisors where none of them had read the previous correspondence. One advisor advised they would arrange collection of the frame and another asked if the mattress we were returning had a fire label (we were not returning the mattress). Nothing was arranged and we then had to chase again to check what was happening. We asked several times what the process was but received either irrelevant or vague answers. Responses were slow and very different depending on the advisor- I think there is a lack of attention to detail as the advisors picking up the case does not read through any previous correspondence or indeed look at how the original transaction was made (as I had to point out that we had a payment plan in place when they said we would get a refund straight into our bank account).

I have no confidence in them collecting the bed frame and issuing us with the correct refund in the correct way. We are extremely pleased with the mattress and the pillows but the bed frame does not close fully and I am quite astounded that it has been so difficult to organise a return and get any relevant information in a concise and timely manner from this company.

I believe customer service is not just about being pleasant in emails- it is actually owning the issue and making sure you know what the customer is asking before responding and actually addressing the issue itself rather than use template answers. In the end, we have opted not to return the frame but donate it ourselves as I don't trust this company to process a collection and a refund correctly and I am honestly so tired of this painfully long email exchange.

Disappointed with this mattress, large piece of firm foam with grooves cut into it with two other pieces of thin foam on top. My backside was constantly sinking into a depression. Not worth the almost £500 cost.

The mattress was fine at first, my partner even bought new slats for our bed frame to make sure we met the specs listed for optimal support. After about 6 months, the mattress started to sag in the centre, causing issues with our backs. We contacted Nectar, they sent a subcontractor out to measure and inspect the mattress. They said there wasn't enough sag to deem it faulty, and Nectar later confirmed. A grand on a mattress that causes us issues, but will only be deemed faulty if there's 40mm sag visible when no one is on it, ignoring how sleeping surfaces behave when used, and how even small differences in support can cause big issues. I wouldn't recommend this company to anyone, or the mattress. Worst purchase we've ever made when considering expense and now the need to find a replacement. Poor.

Bought a nectar mattress 5 years ago. Mattress was initially very comfortable, but soon I found it to be quite hot when sleeping, especially in the summer. About a year or so later, I found it started to sag and deform in the centre, especially when sharing with my partner.
5 years later and after about 2 or 3 hours of sleep it is so uncomfortable that it wakes us up.
Contacted nectar about the 10 year warranty and they sent a man from a different company out to inspect and he said it was fine, so nectar will not honour the warranty and replace it.
I have since bought a hybrid sprung mattress and it is so much more comfortable, even compared to when the nectar mattress was new.
Would not recommend the mattress or company.

I found customer services to be great. The call was answered really quickly and my issue was managed and resolved efficiently. The staff were very professional and polite and it was just nice to deal with a decent customer service call, so thank you.

Really happy with both service and the mattress! Nectar arranged collection of my old mattress which was quick and easy. Delivery was straight forwards. The mattress itself is way better than anticipated, we wanted a soft temper mattress but £2000 was a lot to spend, then I found nectar for a fraction of that price so went for it and I’m so glad I did. Both me and my husband are very happy with it 😊

So easy to order, delivery right to the door, mattress's easy to unpack, not much smell, ready to use within 2 hours. So much lighter than my old Tempur one. Warms up quickly on cold nights. Very comfortable. Not many better than this and I only got essential type. Very pleased.

I bought this mattress 5 years ago. At first it was done. After 3 years it started to sag. I rotate the mattress as advised. It was inspected and told its within normal wear.. However it's clearly not comfortable anymore. Nectar just say give a set response to customers with this issue. I wonder if anyone has ever been able to get a new mattress with the 'lifetime warranty.' I think I'll buy cheap IKEA mattresses now as it's overall better value for money since they last about as long.

You have asked for more information,all you have to do is actually read my past reviews rather than ignoring them and replying with automated replies

Nothing like it is advertised pillow is hard absolutely not cooling very uncomfortable. I have to ask anyone who reads this buy something else. To be honest to the company did you actually test this product