Nectar Sleep Reviews 

15,002
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 161 reviews, most reviewers were somewhat happy with their experience overall. Many consumers appreciate the comfort and support their mattresses provide, often noting improved sleep quality and reduced pain. People also frequently commend the efficient delivery, collection services, and the helpful, professional customer support they received. However, some customers also noted significant issues with the product's longevity. Many reported mattresses developing dips and sagging within a few years. Additionally, some reviewers found the mattresses or pillows to be too firm, while others experienced issues with excessive heat or sweating. There were also concerns about the quality of accompanying accessories like sheets and pillows.

What people talk about most

Product

Customers had ambiguous experiences with product, with many reporting initial satisfaction with mattresses... See more

Quality

Users describe ambiguous interactions with quality, with many initially finding mattresses comfortable and... See more

Warranty

Customers consistently note negative experiences with warranty, with many reviewers feeling that the... See more

Customer service

People report ambiguous experiences with customer service, with some finding the staff wonderful, helpful,... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing satisfaction and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wish I hadn't read these reviews: the ones before I bought my Nectar mattress a few weeks ago were good! I'm not having any problems (hope I shouldn't add 'yet' to this comment), found delivery to... See more

Company replied

Rated 4 out of 5 stars

I changed to a Nectar mattress after years using a soft mattress and following a friend's recommendation. The mattress arrived on time, nicely packaged and easy to unwrap. The first night was a... See more

Company replied

Rated 3 out of 5 stars

Prompt delivery. Jury is still out on these pillows, which I'm finding a little on the firm side, not helped by the fact they have to be really squeezed into my standard sized pillow cases (a VERY snu... See more

Company replied

Rated 3 out of 5 stars

Never had a problem with sweating bad orderd memory foam mattress bundle with bedding ., just feel like wasted my money now ,it’s on a high sleeper so there’s good air flow and sweating really bad .,... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Mattress Store

Written by the company

You Can’t Put A Price On Good Sleep At Nectar, we’ve aligned all our efforts around one simple promise: The best sleep of your life, guaranteed. We believe that price should not keep anyone from being able to achieve their best night’s sleep. After all, we spend 1/3 of our life sleeping. We offer the only 365 Night Sleep Trial in the UK and we also include a Forever Warranty that covers your Mattress for as long as you sleep on it. All Nectar Mattresses are Carbon Neutral and Sustainable. Try out a Nectar through all four UK seasons and if it's not right for you, we'll pick it up for free and refund you.


Contact info

3.6

Average

TrustScore 3.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(15,002)

144 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Great to stay similar issue to others with sagging

I bought this mattress 5 years ago. At first it was done. After 3 years it started to sag. I rotate the mattress as advised. It was inspected and told its within normal wear.. However it's clearly not comfortable anymore. Nectar just say give a set response to customers with this issue. I wonder if anyone has ever been able to get a new mattress with the 'lifetime warranty.' I think I'll buy cheap IKEA mattresses now as it's overall better value for money since they last about as long.

October 22, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hello Karen, thank you for taking the time to leave an honest review. We apologise for any frustration caused by the outcome of your mattress inspection. The inspectors who carry out the testing for any inspection on our mattresses for a warranty claim are the same as those used by the Furniture and Home Improvements Ombudsman, in claims requiring a mattress assessment. The testing is thorough and proven to be indicative of any possible faults. We appreciate your review and understand your concerns, and we are committed to ensuring that all our customers have the best possible experience with our products and services.

Advertisement
Rated 1 out of 5 stars

SLEEPLESS NIGHTS AND HEADACHES

You have asked for more information,all you have to do is actually read my past reviews rather than ignoring them and replying with automated replies

October 13, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hello William, Thank you for your feedback. We appreciate you taking the time to leave a review. Your input is truly appreciated, and we’re committed to improving your experience.

Rated 1 out of 5 stars

NOT GOOD

Nothing like it is advertised pillow is hard absolutely not cooling very uncomfortable. I have to ask anyone who reads this buy something else. To be honest to the company did you actually test this product

September 18, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hello Gary, Thank you for sharing your feedback. We’re sorry to hear about your experience with the pillow and understand how frustrating it must have been. We appreciate you sharing your honest feedback, and we’ll ensure this is passed on to our product team for review.

Rated 3 out of 5 stars

If I had previously been a Nectar US…

If I had previously been a Nectar US customer I'd give Nectar UK a 4 star. I moved to the UK and wanted to rebuy the same mattress with the comforter and sheets. I was honestly disappointed in how cheap the sheets and duvet insert were compared to my US nectar ones. If I would've known the quality difference I wouldn't have bought it. The mattress is fine, very comparable

October 9, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hello Alyssa, Thank you for sharing your feedback. We’re sorry to hear about your experience with the order and understand how frustrating it must have been. We appreciate you sharing your honest feedback, and we’ll ensure this is passed on to our product team for review.

Rated 5 out of 5 stars

Absolutely fantastic

Received my small double memory foam mattress today its absolutely fantastic very comfortable im a big fella and it really supports me well, i highly recommend nectar sleep absolutely amazing mattress

October 8, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Thank for your review. We love to hear that you are comfortable and well-supported on your new mattress. We greatly appreciate your recommendation and hope you continue to enjoy your experience.

Advertisement
Rated 1 out of 5 stars

After having a Tempur mattress for over…

After having a Tempur mattress for over 20 years we decided it was time to replace it so after much googling we settled on a Nectar memory foam (big mistake). The mattress has developed a lump in the middle and my partner has a small piece he can lie on and has to be careful when turning over as it pushes him out of the bed. Nectar sent out 2 inspectors who said it was fine although they could feel the lump but said it was because we don’t sleep in the middle of the bed. So if you sleep in the middle it will be fine if not DO NOT WASTE YOUR MONEY.

October 7, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hello Rebecca, Thank you for taking the time to leave an honest review. We apologise for any frustration caused by the outcome of your mattress inspection. The inspectors who carry out the testing for any inspection on our mattresses for a warranty claim are the same as those used by the Furniture and Home Improvements Ombudsman, in claims requiring a mattress assessment. The testing is thorough and proven to be indicative of any possible faults. We appreciate your review and understand your concerns, and we are committed to ensuring that all our customers have the best possible experience with our products and services.

Rated 1 out of 5 stars

Don't buy it, its a lie, there's no 10 year warranty

Don't buy in the 10 year warranty lie, they won't replace it.
Just had an assement done, as its clearly visible that the matress its not even and I have told the chap that I did rotate it. I get a report deemed as not faulty therefore not replacing. Its been only 3 years and its already less
firm as it was before. With this money, I will probably get another matress most likely better quality. It did last a year with no issues but defiently not buying it again. Won't let me put add a review on their website. I won't waste my breath but don't get fool by these flashing waranty details.

October 7, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hello Cristina, Thank you for taking the time to leave an honest review. We apologise for any frustration caused by the outcome of your mattress inspection. The independent inspectors who carry out the testing for any inspection on our mattresses for a warranty claim are the same as those used by the Furniture and Home Improvements Ombudsman, in claims requiring a mattress assessment. The testing is thorough and proven to be indicative of any possible faults. We appreciate your review and understand your concerns, and we are committed to ensuring that all our customers have the best possible experience with our products and services.

Rated 4 out of 5 stars

I’ve had tempur mattresses for years

I’ve had tempur mattresses for years. However I felt I needed more support as I age and did my research on the nectar hybrid. Best of both worlds. I loved the sound of edge to edge support.
I’m also fed up of spending a lot of money on memory foam mattresses that I feel stuck in when I want to move in the night.
I have a bad back so being able to move during the night and easier to get out of in the morning really is essential to me with a back injury.
Now if you can live without the washable cover that unzips and the price tag of other brands then here we go.
I had my doubts because the nectar is so competitive priced!
I like the 365 day trial and I’ve spoken to customer service and I like the way they operate. I feel I trust the brand already.
They assured me if the hybrid wasn’t to my liking I could swap out for their memory foam mattress.
I’m an extremely pedantic fella when it comes to this because I’ve led such an active physical life. I know how important the mattress is to enable quality sleep and recovery.
Delivery was prompt and smooth.
Everything as it should be.
Slight odour came off the mattress for around 48 hours. I left it 72 hours before sleeping on to fully shape up.
First week of sleeping I had my doubts.
I’ve been pure memory foam since they came on the market.
Second week I tossed and turned a lot.
However as I did so I realised I had no jarring of the back and the edge to edge support really is super beneficial to me! I’m a big guy as well and this mattress has no problems supporting me.
Third week started to feel more comfortable and also dawned on me how cooling to sleep on the nectar hybrid is, I’m a very hot sleeper.
I’m five weeks in now and I’m already getting full nights sleep and feeling very refreshed in the mornings and able to easily exit the bed with edge to edge support.
My back is improving again with Osteopath care and without doubt the introduction of nectar hybrid is helping .
Still early days -however so positive in such a short time.
So far I’m very impressed with this sensibly priced hybrid that is living up to all that has been said.
Now what is super impressive and makes the brand trustworthy is the lifetime guarantee along with the 365 night trial.
They have faith in their product and with me being of the type that has to have things 100% - this is very helpful.
I’m very happy so far with my decision to go with Nectar.
I totally recommend this product for support and don’t be concerned if you are a big guy- no worries!!

October 5, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hello Justin, Thanks for taking the time to leave a review. We love to hear that you are comfortable and well-supported on your new mattress. We greatly appreciate your recommendation and hope you continue to enjoy your experience.

Rated 5 out of 5 stars

like sleeping on a cloud.

the mattress was delivered and from the very first day it was so comfortable. We are now two months later and its still like sleeping on a cloud.

October 1, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hello Reg, Thanks for taking the time to leave a review. We love to hear that you are comfortable and well-supported on your new mattress. We hope this continues to help you get a great night's sleep!

Advertisement
Rated 1 out of 5 stars

3cm deep dip leaving us with bad backs every night

Had this mattress for only 5 years. A huge dip has formed that leaves us both with a bad back. The warranty suggests a dip of this age - for it to be the manufacturers fault - is 4.5cm deep, ours is 3cm deep. Even the engineer who came out to test this said it's a ridiculous expectation for someone to lie in such a deep hole. Would never buy from nectar again!

September 29, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hello Nikita, Thank you for taking the time to leave an honest review. We apologise for any frustration caused by the outcome of your mattress inspection. The independent inspectors who carry out the testing for any inspection on our mattresses for a warranty claim are the same as those used by the Furniture and Home Improvements Ombudsman, in claims requiring a mattress assessment. The testing is thorough and proven to be indicative of any possible faults. We appreciate your review and understand your concerns, and we are committed to ensuring that all our customers have the best possible experience with our products and services.

Rated 2 out of 5 stars

We were really pleased with our Nectar…

We were really pleased with our Nectar mattress at first – it was comfortable and supportive. However, just five years in it has developed a serious sagging issue on one side, and the middle now feels lumpy and very uncomfortable, leading to back pain.

The so-called “forever warranty” is, in reality, almost impossible to claim on. After speaking to others and looking into it ourselves, it seems the company will do anything to avoid helping, especially if there are any stains at all. With a toddler in the house, stains are inevitable, and that instantly disqualifies you from any warranty support.

For the price and the promises Nectar make, we expected a mattress that would last far longer and a company that would stand by their guarantee. Sadly, neither has been the case, and we’re now having to look elsewhere for a replacement. Buyers beware – don’t be fooled by the “forever warranty.”

September 25, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Thank you for taking the time to leave an honest review. We sincerely apologise for any inconvenience you've experienced, and we truly appreciate you sharing your thoughts with us. Your feedback is valuable, and we’re committed to improving your experience.

Rated 5 out of 5 stars

Excellent mattress

Excellent mattress. Very comfortable.

September 26, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hello Rose, Thanks for taking the time to leave a review. We love to hear that you are comfortable and well-supported on your new mattress. We hope this continues to help you get a great night's sleep!

Rated 1 out of 5 stars

Awful mattress and scammy “Forever Warrenty”

Simply awful mattress. Don’t be tempted by the partial refund they offer you to keep the mattress rather than using the trial and sending it back. You will end up like me, with a bad back by your 30s. Also agreeing with other comments, it’s got worse over time, sagging where slept on. We reported it to their forever warranty to be told it was “still in spec.” Honestly, nectar, you need to revisit your specs because I’m sleeping in a well-bent-up like a banana. Probably should not offer the forever warranty as it’s a bit scammy. Ours is heading to the bin.

September 9, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hello Sam, Thank you for your honest feedback. We’re sorry to hear about your experience and will take your comments on board as we continue to improve.

Advertisement
Rated 4 out of 5 stars

It would have been 5 star if the…

It would have been 5 star if the delivery turned up on the day I had expected it to come!
I won £1,000 worth of goods in their online competition (top prize).
I couldn’t believe how lucky I was.
I ordered lots of bedding products, for me and several members of my family, it was like Christmas!
I ordered it for the first delivery date available which was a weeks time.
I had an email to say it was coming, so got all excited as they said they would text in the morning for the delivery time.
It didn’t turn up so I emailed them with no response. I was so disappointed!
The next day I had a message with the delivery time and thankfully it arrived.
It really was so exciting getting all the products and sorting them out for which family member was having which item.
My bedroom is full of all the products it looks amazing. The quality is fabulous and it’s all organic cotton which is great.
Thank you for my win
The communication with Kieran was amazing he is great.

August 20, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hello Heather, Thank you for taking the time to leave a review. We're truly sorry for any inconvenience caused and appreciate you accommodating the delivery schedule. It’s wonderful to hear that you're enjoying the benefits and quality of our products , that means a lot to us. If there's anything else we can assist you with, please don’t hesitate to reach out.

Rated 5 out of 5 stars

How to get a good nights sleep

I have actually had so many good nights sleep since we got this mattress , cant believe it,

December 4, 2024
Nectar Sleep logo

Reply from Nectar Sleep

Hello June, Thanks for taking the time to leave a review. We are delighted to hear that your experience with your mattress from us has been such a positive one. We hope this continues to help you get a great night's sleep!

Rated 5 out of 5 stars

Mattress arrived on time

Mattress arrived on time, nicely packed, everything was fine.
After few months I can say I sleep much better. Definitely recommend the company if you are looking for quality mattress and good service.

July 10, 2025
Nectar Sleep logo

Reply from Nectar Sleep

Hi Silvia, thanks for leaving a review. We are delighted that both the service received during your ordering and delivery process and the mattress itself have given you an equally enjoyable experience. Thanks for choosing Nectar!

Rated 5 out of 5 stars

Pillow for life!

A number of years ago I bought a my pillow, which I loved, but then the owner of the company and my political views did not align so I got rid of it. But I found a similar pillow made in the same way and also love that as well. The problem with those were the foam inside would sometimes squeak or sound crunchy every time I move my head. Wasn’t a big fan of that but it was still very comfortable. Your pillow is far and away better than any pillow I’ve ever owned. I love how soft it is how pliable it is and how cool it is. I just need to find a pillowcase that fits it better than my current pillowcase.

September 8, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hi Brett, thanks for your review. We appreciate your positive feedback and are delighted that everything within your order is to your liking. Thanks for choosing Nectar!

Advertisement
Rated 1 out of 5 stars

Not impressed by mattress

Not impressed by mattress. Had now for over a month and had sore back since I started using it. First thougt maybe just change if need and mattress but it's not getting any better. Go to bed fine, wake up in agony

September 7, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hello Anita, Thanks for your feedback. We are sorry to hear about any issues with your mattress. Please don't hesitate to contact us at hello@nectarsleep.co.uk, and we will do our best to resolve the matter for you.

Rated 3 out of 5 stars

Not bad

Not bad, but I expected a bit better quality for that money what I paid

November 26, 2024
Nectar Sleep logo

Reply from Nectar Sleep

Hi Bela, Thank you for your review. We’re pleased you’re generally satisfied, and it’s worth noting that the mattress will continue to adapt over time to provide optimal support for your body. We’ll also take your feedback on board as we keep improving.

Rated 5 out of 5 stars

Fantastic, comfy, much better than Emma mattresses

Fantastic - easy to buy - comes with a great trial - really comfy and great quality mattress: I exchanged the Emma range for this as the standard Emma was just awful and huge springs you could feel in your back. The Nectar mattress is way better and me and my guests are happy.

April 1, 2025
Unprompted review
Nectar Sleep logo

Reply from Nectar Sleep

Hello Jess, Thanks for taking the time to leave a review. We love to hear that you are comfortable and well-supported on your new mattress. We greatly appreciate your recommendation and hope you continue to enjoy your experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look