N-Store  Reviews 

506
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Many consumers appreciate the product's quality and performance, often finding the tablets to be excellent value for money. People frequently highlight features like good screen quality, battery life, and overall speed, especially considering the affordable price point. However, many customers experienced significant dissatisfaction with delivery times and order fulfillment. Numerous people reported extensive delays, lack of communication, and orders not being received or tracked properly, sometimes for months. Additionally, some reviewers faced issues with obtaining refunds for unfulfilled orders or faulty products, with several needing to escalate their claims. A few also noted concerns about product accessories or unexpected device failures.

What people talk about most

Product

Customers had ambiguous experiences with the product, with many expressing satisfaction with its performance,... See more

Order

People report ambiguous experiences with order, with many customers expressing significant dissatisfaction... See more

Delivery service

Users describe negative interactions with delivery service, with many experiencing significant delays and... See more

Price

Reviewers mention ambiguous feedback about price, with some customers finding products to be a surprisingly... See more

Refund

Customers consistently express dissatisfaction with the refund process, frequently reporting significant... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a new tablet based on claims it was British made. The payment I made was processed immediately yet the company claimed it was on 'pre-order'. Not clear how this was the case when the adverts... See more

Rated 3 out of 5 stars

As many others have found the tablet is good value for money but delivery time promises cannot be relied upon any longer. My first order was OK but my subsequently order, in September, was promised... See more

Rated 4 out of 5 stars

First of all, the one star is removed because of the delay in delivery. If you can stomach the fact it's a start-up and therefore there are teething problems in their shipment process th... See more

Rated 4 out of 5 stars

This is the second product I have bought from this company. The first product was excellent in every respect, speed of processing, graphic display, memory space etc. Sadly it's efficiency became som... See more


Company details

  1. Electronics Company

Written by the company

Official NEOCORE Store. Premium electronics without breaking the bank.


Contact info

3.5

Average

TrustScore 3.5 out of 5

506 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(506)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Great tablet, does what it said on the box.

Over the years I have had many different tablets. Many of the Android and Apple devices have limitations with speed, functionality, ability to use technical apps and connectivity issues. This tablet suffers from none of these, I am very pleased with it. Whatever I throw at it just works and quickly. The cost is realistic and I am happy to recommend it to anyone, and have.

September 16, 2024
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Rated 4 out of 5 stars

Good and bad service.

Tablet was delivered three days after ordering.
It is fast and easy to use with good battery life.
Unfortunately the tablet case ordered separately took three weeks to arrive.

November 7, 2024
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Rated 2 out of 5 stars

Have owned a number of your tablets

Have owned a number of your tablets, pleased they're made in Britain. After sales service has always been rubbish, and they are all dumped under my boat in lydney harbour where on still nights you can hear the androids chuntering at one another. I hope the new one is better !!

November 5, 2024
N-Store  logo

Reply from N-Store

Dear Kathleen,

Thank you for your feedback. I would like to understand the specific aspects of our customer service that you find unsatisfactory. I have reviewed all support channels and have not identified any inquiries from yourself regarding our devices. Please do not hesitate to reach out to us so that we can address your concerns directly.



Regards
Jason
Neocore UK

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Rated 4 out of 5 stars

Great Tablet for the Money

The tablet is actually very good. Value for money is great. I bought a more expensive one a while back but it wouldn’t run the game I play without lagging but this does play my game without lag. I wish I’d paid that little bit more and bought the dual core model.
Only problem I found is the store. I had to email them to find out where my product was. They shipped this right away after my email but I’m still waiting for my case and screen protector. Been well over 18 days now from date of purchase, I received an email saying it had been shipped but after 8 days still not here.
If I haven’t received this in the next few days I will request a refund for these 2 product.

The reason for 4 stars. You need to communicate better with your customers and not wait for them to email in. You received the order, customer receives an auto reply back saying you have received it but nothing about waiting times etc.

Thanks
Wayne.

October 29, 2024
Unprompted review
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Rated 5 out of 5 stars

A great piece of work for the…

A great piece of work for the outstanding features, the NEOCORE E2s is gorgeously a great tablet to behold. The company has in mind what customers really need and want to have. The sound is absolutely amazing and great. I earnestly will be upgrading to any new tablet with the company continuously.

October 8, 2024
Rated 4 out of 5 stars

My Neocore

This is the third Neocore device that I have bought. I think they are good value for money.

October 7, 2024
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Rated 5 out of 5 stars

Amazing tablet

Got the E2s tablet. For the pride, this thing is amazing. I didn't want anything too expensive as it will be used for travels so liable to drops and knocks. It has blown me away on how responsive this thing is for a budget tablet. The sound quality on the thing is brilliant and it still feels good quality in the hand even with the budget price. Don't think about it just do it, you won't regret it. As for the shipping it took 4 days from ordering to delivery so thumbs up for that.

October 25, 2024
Unprompted review

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