It's not fast but nothing fast would happen in the UK, so it's normal. I chased up regarding the transfer process once as I heard nothing after my application. Then I was told that the policy number i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
NEST is designed as a simple, low-cost workplace pension. The investment funds are generally managed with a focus on long-term growth while controlling risk, rather than aiming for the highest possibl... See more
Company replied
I can only talk about my appreciation of what you are doing, growing my money. Nothing to say about Trust Pilot. It wasnt clear to me.
Company replied
Enrolled by my employer. I'm am a luddite buy even I find there website easy to navigate. It's straight forward to alter or amend contributions, make one off payments. Please bear in mind that if you... See more
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Company details
Written by the company
Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.
Contact info
United Kingdom
- nestpensions.org.uk
4.1
Great
16K reviews
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great experience online
great experience online, everything made simple and easy to understand.
June 26, 2026
Reply from Nest Pensions
Hi Jonathan,
It’s great to hear about your experience online. 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
AJ, The Nest Team
It was easy to set up
April 1, 2026
Reply from Nest Pensions
Hi Dawn,
It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
AJ, The Nest Team
Easy to do and see the process
June 12, 2026
Reply from Nest Pensions
Hi Janey,
It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
AJ, The Nest Team
I am happy with the way it organised…
I am happy with the way it organised services to customers.
June 25, 2026
Reply from Nest Pensions
Hi John,
We're so happy to hear that you're pleased with how we organize our services for customers. We appreciate your positive feedback!
Thanks,
FP, The Nest Team
So simple to work with
So simple to work with, you will never get a safe pension like Nest.
Everyone should use them,
If you try companies who pretend to offer more, you deserve what you get 😕
June 25, 2026
Reply from Nest Pensions
Hi Stephen,
We're so glad to hear you find our services simple to use and that you feel secure with us. We truly appreciate your strong recommendation and positive feedback!
Thanks,
FP, The Nest Team
Fantastic way to consolidate forgotten…
Fantastic way to consolidate forgotten pensions in easy assessable app so easy all the hard work done for you
June 25, 2026
Reply from Nest Pensions
Hi Philip,
It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
AJ, The Nest Team
Reply from Nest Pensions
Hi Zarlot,
It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
AJ, The Nest Team
Reply from Nest Pensions
Hi Ahmet,
Thanks for taking the time to share your thoughts on how we’re doing.
Thanks,
AJ, The Nest Team
Very easy to add extra money
June 25, 2026
Reply from Nest Pensions
Hi Helen,
It’s great to hear about your experience with making additional contribution to your pot. 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
AJ, The Nest Team
Easy site
I chose Nest because the site is very easy to work with, thank you for the years we have worked together.
June 25, 2026
Reply from Nest Pensions
Hi Kameliya,
It’s great to hear about your experience with our website. 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
AJ, The Nest Team
Easy online access
Easy online access
Regular emails regarding pension
Easy to increase pension if needed
Information on pension and forecasts to make sure you are on the right road for a decent pension when you retire.
June 25, 2026
Reply from Nest Pensions
Hi Julie,
It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
AJ, The Nest Team
Fairly easy to navigate via the website…
Fairly easy to navigate via the website , just wish it was available via the app
June 10, 2026
Reply from Nest Pensions
Hi There,
It’s great to hear about your experience with navigating our website. 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
AJ, The Nest Team
Reply from Nest Pensions
Hi Nicky,
We’re pleased to hear how easy you found setting up your account with Nest. That’s our goal. 😊
Thanks,
AJ, The Nest Team
Reply from Nest Pensions
Hi Bachir,
Thanks for taking the time to share your thoughts on how we’re doing.
Thanks,
AJ, The Nest Team
Allows holder to control.
May 28, 2026
Reply from Nest Pensions
Hi Colin,
Thank you for your feedback.
Thanks,
AJ, The Nest Team
easy and straight forward
June 23, 2026
Reply from Nest Pensions
Hi Bayo,
It’s great to hear about your experience . 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
AJ, The Nest Team
Shambolic transfer process – Broken website portal and broken promises
This transfer process officially started all the way back on June 9th. It took NEST nine whole days just to provide me with the required transfer questionnaire on June 18th. I filled it out and uploaded it straight away using their online portal, and the website explicitly stated the upload was successful and received. However, my dashboard remained completely stuck on Step 1.
I logged onto live chat on Friday, June 19th, to find out what was happening. The agent confirmed that despite the website telling me my files were received, absolutely nothing was showing up on their backend system. The portal is completely glitched. The agent instructed me to email the completed documents directly to their transfers inbox while we were chatting, which I did. He explicitly confirmed receipt of that email and assured me that everything would be processed and sorted within 24 to 48 hours.
It is now Thursday, June 25th. That 48-hour deadline has long passed, my money is still trapped, and my dashboard is still stuck on Step 1. When I contacted live chat today to ask why their own deadline was missed, the agent refused to escalate the issue to the transfer team (who were actively on shift) and instead tried to fob me off with a generic website link.
They have had my completed documents since June 19th and are refusing to manually link them to my file or release my funds. This is a massive financial institution holding up my money due to their own broken digital infrastructure and broken customer service promises. Absolutely pathetic service.
June 25, 2026
Unprompted review
Reply from Nest Pensions
Hi Ron,
I apologise for what you’ve experienced.
I’ve looked in this and asked to the dedicated team to follow this up with you directly. The will be in touch with you as soon as possible.
Thanks,
AJ, The Nest Team
Reply from Nest Pensions
Hi Suchira,
I’m sorry that we haven’t earned a better review from you. Thanks for taking the time to share your thoughts.
Thanks,
AJ, The Nest Team
Reply from Nest Pensions
Hi Hilary,
It’s great to hear about your experience . 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
AJ, The Nest Team
Is made easier for me to topped up…
Is made easier for me to topped up Monthly and also tracker my pension.
June 25, 2026
Reply from Nest Pensions
Hi Rita,
It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
AJ, The Nest Team
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