It's not fast but nothing fast would happen in the UK, so it's normal. I chased up regarding the transfer process once as I heard nothing after my application. Then I was told that the policy number i... See more
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Review summary
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NEST is designed as a simple, low-cost workplace pension. The investment funds are generally managed with a focus on long-term growth while controlling risk, rather than aiming for the highest possibl... See more
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I can only talk about my appreciation of what you are doing, growing my money. Nothing to say about Trust Pilot. It wasnt clear to me.
Company replied
Enrolled by my employer. I'm am a luddite buy even I find there website easy to navigate. It's straight forward to alter or amend contributions, make one off payments. Please bear in mind that if you... See more
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Company details
Written by the company
Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.
Contact info
United Kingdom
- nestpensions.org.uk
4.1
Great
16K reviews
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Reply from Nest Pensions
Hi Rob,
We are very happy to hear that you have had a positive experience using Nest.
Thanks,
FP, The Nest Team
Very easy site to follow
June 25, 2026
Reply from Nest Pensions
Hi Wilson,
It’s great to hear about your experience with the website. 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
AJ, The Nest Team
I made an additional payment last…
I made an additional payment last financial year in plenty of time. However. You delayed applying it to my account until this financial year, so I have lost out on the tax advantage that I needed tot utilise. Not happy
edited to add:
So after receiving the reply below, I have been on the phone to customer services now for some time. It is a case where the "team" who are responsible for processing my payment do not speak to anyone on the phone, so I have had to communicate via a CS rep.
The facts are: I made a request on Monday 23rd March for an additional payment to go into my Nest Pension.
On the NEST dashboard, a letter has been added dated 2nd April (11 days later) which states they intend to take the money on 8th April.
That is a full 17 days after my request.
I already have a direct debit set up into my NEST account.
There is no notice to tell you how long it will take for a payment to be processed, or if there is a quicker way to do this.
The "team" now say that they process requests within 6 days. Not in my case they don't!
I am now out of pocket because they did not process my request before the end of the financial year.
I have asked for that to be rectified and there is a cool response from the "team" who do not think they have done anything wrong.
So much for the "concerned reply" to my initial review!
this is now being escalated as a complaint. Let's see how that is managed. It will take them about 14 working days in total to look at this situation.
June 25, 2026
Reply from Nest Pensions
Hi Jane,
I’m really concerned to hear about your experience. To ensure we’re doing everything right to keep your identity and account secure, I can’t ask for details here. Please do contact our customer service team to help you get this sorted. They are available on on 0300 020 0090, Monday to Sunday, 8am to 8pm.
Thanks,
AJ, The Nest Team
Reply from Nest Pensions
Hi there,
We're so happy to hear that you found our service easy to understand and use. Thank you for your kind words.
Thanks,
FP, The Nest Team
Never had any problems at all
Never had any problems at all. Sometimes I’ve had to cancel the payments, and then re start when I can
Communication is very good.
June 25, 2026
Reply from Nest Pensions
Hi Sarah,
We are so glad to hear that you've had such a positive experience with us, especially regarding communication and payment flexibility. Thank you for your feedback.
Thanks,
FP, The Nest Team
Great fast process
The transferring of pension from another company was done in a timely manner.
June 25, 2026
Reply from Nest Pensions
Hi Anil, We're so glad to hear that your pension transfer was handled efficiently and in a timely manner. We appreciate your positive feedback. Thanks, OZ
Reply from Nest Pensions
Hi Yasmina,
We are so pleased to hear that your experience with us was easy and positive. We appreciate your kind words!
Thanks,
FP, The Nest Team
Nice to know when my retirement will…
Nice to know when my retirement will come, I will be able to have some extra money
June 25, 2026
Reply from Nest Pensions
Hi Georgeta.
We're so glad to hear our services will help you secure your financial future and provide extra funds for your retirement. We appreciate your positive feedback!
Thanks,
FP, The Nest Team
Easy to use the website and customer…
Easy to use the website and customer service is good.
June 25, 2026
Reply from Nest Pensions
Hi Abdulrahman,
It’s great to hear about your experience . 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
AJ, The Nest Team
Reply from Nest Pensions
Hi Ayman, We're so pleased to hear you find the app and website user-friendly and easy to use. We appreciate your positive feedback. Thanks, OZ
Simple procedure
February 12, 2026
Reply from Nest Pensions
Hi David,
Its's great to hear that you have found our processes easy to work with. Thank you for your feedback :)
Thanks,
FP, The Nest Team
Nest helps me to make sure that my…
Nest helps me to make sure that my pension funds are on track and I can assure that I am happy with the service that i they provide.
June 25, 2026
Reply from Nest Pensions
Hi Leah, We're delighted to hear that you're happy with Nest service. Thank you for your positive feedback. Thanks, OZ
It all worked well till I lost a job…
It all worked well till I lost a job two months ago, now I’m working I will contact you to continue with my payments.
March 25, 2026
Reply from Nest Pensions
Hi Philisiwe, We appreciate you letting us know about your situation. We understand that circumstances can change, and we are here to assist you. We look forward to hearing from you when you are ready. Thanks, OZ
Easy to do A1
June 15, 2026
Reply from Nest Pensions
Hi Carl,
It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
AJ, The Nest Team
The website is all very user friendly
The website is all very user friendly
However, the investment options could be better. I'd like to see an option for a non managed global index fund with significantly reduced fees.
June 25, 2026
Reply from Nest Pensions
Hi Alistair,
I am pleased to hear that you find our website user-friendly. I have taken note of your feedback regarding our investment options and the desire for a low-fee, unmanaged global index fund. I will share this directly with the relevant team as we continuously work to improve our offerings. Thank you for your feedback
Thanks,
AJ, The Nest Team
I’ve been with Nest since 2019 and my…
I’ve been with Nest since 2019 and my experience has been excellent. Recently, they helped me transfer my pension savings from two previous employers, and the whole process was smooth, straightforward, and completed successfully.
I’m now self-employed and have continued paying into my Nest pension because I trust them. Everything is easy to manage, and I’ve always felt well looked after as a customer.
I’d definitely recommend Nest to anyone thinking about their future and wanting a reliable pension provider. Looking after your pension may not seem important today, but you’ll be glad you started when the time comes. Thank you, Nest!
March 16, 2026
Reply from Nest Pensions
Hi Renata.
We are so pleased to hear about your excellent experience with us since 2019. It's great to know that our team was able to make the pension transfer process smooth and straightforward for you. We truly appreciate your continued trust in us, especially now that you are self-employed. We are committed to making pension management easy and ensuring our customers feel well looked after. Thank you for recommending us; your kind words mean a lot to our team.
Thanks,
FP, The Nest Team
Reply from Nest Pensions
Hi Alan.
We're delighted to hear that you found our service straightforward and easy to use. Thank you for your positive feedback and recommendation!
Thanks,
FP, The Nest Team
Reply from Nest Pensions
Hi There,
It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.
Thanks,
AJ, The Nest Team
Website easy to use and navigate
June 25, 2026
Reply from Nest Pensions
Hi Amie.
We are so pleased to hear that you found our website easy to use and navigate. We appreciate your positive feedback!
Thanks,
FP, The Nest Team
I've been a Nest member since 2021
I've been a Nest member since 2021, and my experience has been very positive. Making contributions, including recent top-ups, has been straightforward and hassle-free. The online account is easy to use, and I appreciate being able to keep track of my pension savings. Overall, Nest has provided a reliable and simple pension service, and I'm happy with the experience so far. I would recommend it to anyone looking for an easy-to-manage workplace pension.
April 1, 2026
Reply from Nest Pensions
Hi there.
We are so pleased to hear about your positive experience with us since 2021. It's wonderful to know that you find making contributions and using your online account straightforward and hassle-free. We truly appreciate your recommendation and are glad we can provide a reliable and simple pension service that meets your needs. Thank you for sharing your valuable feedback!
Thanks,
FP, The Nest Team
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