Quick and Professional Server-Hoster. Had 0 issues in the past and I'm genuinely satisfied with the offers. Only negative point is the lack of details they offer on what performance you get. They pai... See more
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Pros: - Good service - Affordable pricing - Great support Cons: - The pricing is confusing sometimes (some VPSes have 6-month billing, some only 12-month, some per-month, some are more expensi... See more
Company replied
The most VFM VPS provider I've used. Only downside is their support is literally non-existing, even for the simplest things (like changing your billing info) so keep that in mind.
Company replied
NetCup has provided top notch performance at the best price available. 10/10 would recommend. The only reasons for not giving a 5 is having split portals for billing and management.
Company replied
Company details
About netcup
Written by the company
Was wir bieten
netcup bietet qualitativ hochwertige Dienstleistungen rund um die Bereitstellung und Betreuung von Webhosting-Accounts, Domains und Servern an.
Der in Karlsruhe ansässige Internet Service Provider (ISP) betreut mittlerweile über 100.000 Kund:innen - darunter Privatpersonen sowie namhafte Unternehmen.
Ein breites Produktspektrum mit hohen Qualitätsstandards zu fairen Preisen macht unseren Erfolg aus.
Unsere User:innen schätzen das breite Produktportfolio und die hohen Qualitätsstandards von netcup, die durch zahlreiche unabhängige Tests bestätigt werden.
Contact info
Emmy-Noether-Straße 10, 76131, Karlsruhe, Germany
- +49 721 / 7540755 - 0
- mail@netcup.de
- netcup.com
4.1
Great
2K reviews
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what a company
what a company. best best best services.
pleaaase make a cloud vps too like others . your service quality is top notch
November 26, 2025
Reply from netcup
Hello Arman Minapour,
thank you so much for your kind words!
We are glad to know that you are happy with our services and their quality.
Thank you also for your input regarding a cloud VPS.
We appreciate you taking the time to leave a review!
Kind regards
Your netcup team
Great Performance and Reliability at a Good Price
The server speed is fast and the connection is stable. I have used the service for five months without any downtime, which demonstrates reliable quality. The pricing is also better than most other providers.
Areas for improvement: no servers available in Asia; the control panel is outdated; account and server management are handled in two separate places (requiring individual logins)
November 26, 2025
Reply from netcup
Hello Dong Nguyen,
thank you so much for taking the time to leave a review!
First of all, we are glad to know that you are happy with your server as well its speed and stability. We always strive to provide a smooth and stable environment for a good price. It is great to hear that you've experienced it exactly as it should be.
We appreciate your feedback regarding a server location in Asia as well as the Customer Control Panel – we will forward this internally.
Once again, thank you for your review!
Kind regards
Your netcup team
Perfect for me
I have been using Netcup for years and their service is always on point. Never had any issues and the prices are good. 10/10
November 26, 2025
Reply from netcup
Hello Sebastian Schüler,
thank you so much for taking the time to leave some feedback!
We are delighted to hear that you, as a longtime customer, are so happy with us and especially with our various pricing options.
We'll do or best to keep it just that way and appreciate your positive review.
Kind regards
Your netcup team
Good and trustworthy service
I have been using Netcup for about a year now.
They are always there to help me as a customer.
Thank you guys!
November 26, 2025
Reply from netcup
Hello Rosario,
thank you so much for your wonderful feedback!
We are really glad to hear that you are happy as a customer wit us and that our support team has always been able to help you out. We very much appreciate your kind words and we'll do our best to keep it that way.
Kind regards
Your netcup team
Bad impressions
I purchased a root server. Despite reinstalling it several times and trying various Linux distributions, it was inaccessible via SSH. Connecting through the terminal was also impossible.
The control panel doesn't seem to be working properly.
I've been trying to contact support for over two days, but it's impossible. I only get automated messages saying they're overwhelmed due to Black Friday. There's no support ticket system to even track my request. Only automated responses.
I requested a refund; they canceled the server but didn't return my money.
A very bad experience so far.
November 25, 2025
Reply from netcup
Hello Norman Graff,
we very much regret to hear that you were not happy with your experience so far – thank you for providing some feedback. As we have been able to assign you to a customer number, we would like to share some insights here as well.
First, we would like to apologize for any inconvenience, as we can certainly understand that this must have been frustrating. We can see that your requests have been processed according to your wishes by our support team.
As you were informed by our customer support, we do not block the usage of SSH. However, be aware that after setting up a new operating system, you have to set up and configure SSH again.
Your server is already cancelled; therefore, it is difficult to determine why your connection via our SCP (Server Control Panel) via our VNC console (screen) did not work. It may have been the keyboard layout or something else entirely.
As for your refund, we can see that it too has already has been processed earlier, as per your request.
We are continually striving to resolve any issues together with our customers to the best of our ability. So please do not hesitate to get back to our support team if there are any open questions.
Kind regards
Your netcup team
Extremely Underperforming VPS + Zero Real Support
I recently switched to Netcup expecting strong performance and reliable infrastructure, but the experience has been the exact opposite.
The VPS I received was severely underperforming from day one. Despite the advertised specs, real-world performance was nowhere near what it should be. CPU benchmarks were far below the norm for similar plans, and even simple tasks caused the server to choke. It feels like the VPS is sitting on a busy or overloaded node, but support insists that “everything is fine.
When I contacted support with benchmarks, logs, and performance evidence, the response was essentially:
“We cannot do anything.”
No migration, no investigation beyond a generic check, no effort to solve the problem.
Hardware might look good on paper, but in practice it seems you’re sharing resources with too many other customers, resulting in a VPS that performs like a fraction of what you pay for.
November 24, 2025
Unprompted review
Reply from netcup
Hello Francesco P.,
we very much regret to hear that your recent experience was not what you expected and we'd like to provide some further insights. But first, we'd like to point out that we are nevertheless grateful for feedback.
As you are maybe aware of, a VPS has shared cores, meaning that you share performance with other customers as well. This is the reason why there may occur performance issues from time to time. However, we do of course have a monitoring system in place which observes the performance of our nodes and if there is the need, we do of course take action in terms of balancing. If the applications used require maximum performance, we always recommend a root server with dedicated cores.
If there are any open questions, do not hesitate to get back to our support team.
Kind regards
Your netcup team
Reply from netcup
Hello Ziemowit,
we very much appreciate you taking the time to leave some feedback!
It's great to hear that you not only enjoy the performance of our products, but also their pricing options.
Thank you for your review.
Kind regards
Your netcup team
Reply from netcup
Hello Albright,
thank you so much for taking the time to leave a review!
We're glad to hear that everything is working smoothly and that you consider our services as reliable.
We appreciate your feedback!
Kind regards
Your netcup team
very good!very good!very good!very good!
November 25, 2025
Reply from netcup
Hello Zhu Qianyo,
thank you for your review!
We're glad to hear that you are happy as a customer with us.
Kind regards
Your netcup team
Netcup is a great company
Netcup is a great company and, more importantly, a trustworthy web hosting service provider. It offers stable performance, security guarantees, high-quality customer service, and reasonable prices, enabling it to provide users with reliable web hosting services that meet their business needs. Whether for individuals or enterprises, Netcup can be a top consideration when choosing a web hosting service provider.
November 24, 2025
Reply from netcup
Hello eleadsoft,
thank you for taking the time to leave some feedback!
We are happy to know that you not only enjoy the performance and security of our products, but that you also positively point out our customer support as well as the different pricing options. We always strive to provide high-quality services and products for a reasonable price and your feedback shows us that we're on the right track!
We appreciate your review.
Kind regards
Your netcup team
So far, so good
There's not much to say: it's a reliable service, they don't oversell their products (as other companies in the same industry do) and, above all, what stands out most, they have very good prices and constant promotions.
I've been using their service for 2 months without any complaints, and to this day I haven't needed to use their customer service, so the day I do, I'll come back to update my review.
So far, so good.
November 24, 2025
Reply from netcup
Hello Ivan Valencia,
thank you for taking the time to leave a review!
We are glad to know that you are happy with your experiences and that not only enjoy our pricing options, but also our various promotions and deals. We'll do our best to keep it just that way.
We appreciate your feedback!
Kind regards
Your netcup team
Fast servers with very good uptime
Fast servers with very good uptime. No complaints whatsoever...
November 24, 2025
Reply from netcup
Hello,
we appreciate you taking the time to leave some feedback!
It's great to hear that you are happy with your server and its performance - we'll do our best to keep it just that way.
Thank you for your review.
Kind regards
Your netcup team
Reply from netcup
Hello Aser Osama,
we very much appreciate you taking the time to leave some feedback!
It's great to hear that you are happy with our services and that everything is working smoothly – exactly as it should be.
We're doing our best to keep it that way.
Kind regards
Your netcup team
Reply from netcup
Hello Pablo Andres,
we appreciate you taking the time to leave some feedback!
It's great to know that you are happy as a customer with us – we'll do our best to keep it that way.
Thank you for your positive review.
Kind regards
Your netcup team
Unserious and rude hoster
If the storage space used is allegedly exceeded, the entire account is immediately blocked. The website is then also no longer accessible. This is simply completely unprofessional behavior. Even after more than 12 hours, there is still no response to inquiries, especially regarding such serious matters. Given this behavior, I can only advise against operating a commercial website, such as a shop or similar, there. Access to the data is simply denied. This is tantamount to hostage-taking and blackmailing!
Also your answer is for me not acceptable. I've never seen such a bad behaviour from any other hoster.
It was my worst experience EVER!
November 21, 2025
Unprompted review
Reply from netcup
Hello Andreas Tanke,
we very much regret to hear that you were not happy with your experience – thank you for providing feedback.
First of all, we can of course understand how frustrating a situation such as this can be.
Our web hosting services regularly check automatically whether more than 80% of the storage space is being used. If this is the case, an email is automatically sent to the email address on file.
For performance reasons, however, this is not a real-time check. If too much storage space is used at once between checks, the warning may be overwritten.
In order to continue to provide other customers with the guaranteed storage space when the limit is exceeded, we set a block so that no further files can be written. We would also like to point out that we are always happy to cooperate with our customers in order to resolve the issue as fast as possible.
We apologize for the inconvenience – if there are any open questions, please get back to us.
Kind regards
Your netcup team
Migrated from Turkey to Germany
Migrated from Turkey to Germany, No Regrets at All
Review: I've been using Netcup's root server service for approximately 6 months and I'm very satisfied overall.
My Migration Experience: I was previously using a server in Turkey but switched to Netcup. Despite being located in Germany, there was no speed decrease and I experienced no problems whatsoever. On the contrary, I'm getting a more stable service.
Price/Performance: The prices are very reasonable for the performance you get. Compared to servers with similar features in Turkey, it's both more affordable and higher quality.
Server Stability: It's been running without interruption for 6 months. I haven't experienced any downtime, and the performance is always consistent.
Only Downside: Reaching support can be a bit difficult. However, since the server runs so stable, you don't really need support that often anyway.
Overall Assessment: I'm satisfied with every aspect of the service. I can confidently recommend it to anyone from Turkey looking for quality and affordable server hosting.
I will continue working with Netcup, thank you! 🙏
November 19, 2025
Reply from netcup
Hello Sukru Sukruoglu,
thank you so much for taking the time to leave some feedback!
We are glad to hear that you are happy with your root server and that everything is working smoothly for you.
We also appreciate your feedback regarding the different pricing options and the server stability overall.
Thank you so much for providing these insights – we are happy to have you as a customer and will continue to do our best!
Kind regards
Your netcup team
Terrible support
Terrible support, with no assistance whatsoever.
Consistently reject any new orders, provide no explanation. These guys store your data, abuse their own power to extort that information from you, and then proceed to happily reject or refuse to elaborate on why they refused service with you.
November 19, 2025
Reply from netcup
Hello Daniel,
thank you for taking the time to leave some feedback!
We very much regret to hear that you've encountered some issues with your order.
While we always strive to provide our products as soon as possible, we nevertheless have a verification process that needs to be successfully concluded before providing the product. It seems that in this case, the verification process is still ongoing. We would like to point out that we do not use data for any purpose other than verification and administrative processes like invoicing.
In accordance with Article 17 of the GDPR, you may request the deletion of your personal data stored by us, unless processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest, or for the establishment, exercise, or defence of legal claims.
If there are any open questions, please do not hesitate to contact us again.
Kind regards
Your netcup team
all great
Reliable, good support and good prices.
I am using it for vServers, domains, e-mail and webserver hosting. Can only recommend.
November 17, 2025
Reply from netcup
Hello Felix,
we very much appreciate you taking the time to leave a review!
It's great to hear that you not only enjoy our pricing options, but that you also positively point out our support!
We are glad to know that you are happy with the products you are using and we're doing our best to keep it just that way.
Thank you for your recommendation!
Kind regards
Your netcup team
Low cost doesn't mean sub par customer service
There's a lot of VPS companies out there. It's tempting to be jaded and think that they are all the same, except for price. Netcup has competitive prices and excellent customer service! Server was set up in less than 30min with no issues. I had one or two quick questions and support was very responsive and resolved them quickly. You could pay a lot more for an inferior product and worse support, I'm just saying.
June 15, 2025
Reply from netcup
Hello Steven Malins,
we very much appreciate you taking the time to leave a review!
It is great to hear that you enjoy our pricing options and products. We are also happy to know that our support has answered all your questions to your expectations. Thank you for this positive feedback!
Kind regards
Your netcup team
I bought their annual payment rs1000G12…
I bought their annual payment rs1000G12 and I am still very satisfied with it. However, I can see that there are some areas where it is not completely done (the G12 for annual payment does not have a 24/3T rule written on it, but in fact it does). Although NC often does promotions and they are the same, which ensures that customers who buy it without backstabbing, I still hope that annual payments can receive certain discounts to give these users some attention
November 15, 2025
Unprompted review
Reply from netcup
Hello deep dark,
we appreciate you taking the time to leave a review!
We are of course glad to know that you are happy with your chosen product. Moreover, we appreciate your feedback regarding the different payment methods and will pass it on internally.
Thank you for your review!
Kind regards
Your netcup team
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