NetFlorist Reviews 

4,513
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 2,019 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the smooth and user-friendly ordering process. Many people appreciate the fast and efficient delivery, often receiving their items promptly and on schedule. Reviewers also enjoy the beautiful and fresh products, especially the personalized gift options and attractive packaging. However, some customers also noted issues with delivery, including items arriving late, after hours, or not being delivered at all on the promised date. A few other people also felt that communication regarding delivery status was sometimes lacking, with no updates. Additionally, some reviewers were not happy with product quality, citing items not matching advertised descriptions or arriving in poor condition.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the timely and efficient... See more

Product

Reviewers highlight ambiguous aspects of product quality and accuracy. Many customers express satisfaction... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy,... See more

Service

Users describe positive interactions with service, highlighting its excellence, speed, and personalized... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the excellent quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A wonderful experience as always. If I could give more than 5 stars I would. Even though it was Easter weekend the order process was a breeze. The flowers are breathtaking, absolutely beautiful. Thank... See more

Rated 5 out of 5 stars

I love sentimental gifts and the fact that you have personalized gifts makes my life easy. Thank you for fast delivery, I am sure that my friend will enjoy her birthday gift.

Rated 5 out of 5 stars

Excellent prompt, service! The flowers are always fresh en the recipient said they smelled so nice. Love the friendly , quirky e-mails. No need to wonder when the flowers will be delivered, ad the... See more

Rated 5 out of 5 stars

I love this, I love the experience it takes away the stress . The order everything is there. The service is amazing I also like the payment options. The delivery service is quick understanding the sta... See more


Company details

  1. Gift Shop

Written by the company

NetFlorist is South Africa's leading online flower and gift delivery site.


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(4,513)

2,019 reviews in the last 12 months

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Rated 5 out of 5 stars

I loved how they packaged everything…

I loved how they packaged everything when she sent me a pic after receiving the gift, from the details of the box of wine, card and the chocolates.
I ordered many times from here, and I've never been disappointed thus far... Thanks for helping me make her day special.

July 1, 2026
Unprompted review
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Rated 5 out of 5 stars

First time order

First time ordering and what an amazing and easy experience! Very fast and personalized.

The only thing I can fault NetFlorist on is their automatic and unnecessary change of lower letters to capitals when not required (for instance with names and surnames).

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Netflorist - thinking for you!

Netflorist has beautiful gifts made up and so it was easy to choose, together with that they had lovely add-ons making my delivery an amazing package. My gift was delivered on time to the delight of the recipient . Well done Netflorist !

July 2, 2026
Unprompted review
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Rated 5 out of 5 stars

I love netflorist

I love netflorist. I use them to gift family and friends who don't live close by. I am happy with the fact that they can deliver personalized gifts same day. Ordered and paid around 11am, it was delivered just before 5pm.

Very happy with the service.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

I love this

I love this, I love the experience it takes away the stress . The order everything is there. The service is amazing I also like the payment options. The delivery service is quick understanding the state of urgency.

July 2, 2026
Unprompted review
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Rated 1 out of 5 stars

I ordered for same day delivery

I ordered for same day delivery
I ordered around 9 in the morning and the delivery guy still could not make it

Very disappointed in the quality

To be honest i would never prefer them to anyone

July 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Such excellent service Netflorist 🥰

Such excellent service Netflorist, thank you. The driver was not able to deliver the gift as the recipient was not responding. There was proper communication and rescheduling of delivery to the following day which went smoothly. Thank you very much. Looking forward to spoiling someone else soon 🥰

July 2, 2026
Unprompted review

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