NetNerd Reviews 903

I could probably leave a glowing review for Netnerd on a weekly if not daily basis! On a day-to-day basis, I have the most contact with Ralph who is exceptionally helpful to the point that he has even given me his personal mobile number when Netnerd had a phone issue! He goes above and beyond the normal and is probably the sole reason why I would not want to host anywhere else. This is not diminishing the other staff, Sam, Rizwan, Saranya, Divya and Nick who between them have always been nothing short of superb. There are very few companies who continue to offer a great service year in year out but I have been with FVS and now NetNerd since around 2015 and I have never even questioned looking for a better service elsewhere, I don't think it exists.

Excellent value and the technical support is brilliant . I’ve been with them (and their predecessors for years.
Can’t speak highly enough of them. Personal thanks to Ralph for sorting out todays panic.

I have been with NetNerd for a few years now, and their service is outstanding. Particularly from Ralph & Rizwan - they are always willing to go the extra mile to help! Very impressed and couldn't recommend them more.

Rizwan got my certificate renewed within 20 minutes as AutoSSL was not responding. Great response time and polite service.

Amazing support, so quick to help with all the methods possible when an emergency happens. They appointed several staff and high level admins to help with my issues, even on a Sunday. Could never ask for more awesome support than this.

I've been with NetNerd for about 2 years and they are light years ahead of the competition. You usually get an an answer and solution from Technical Support in minutes. Very reasonably priced Multi-Site packages too.
A*****

I first started an account with FreeVirtualServers, as they were then many years ago and over the years have always had excellent service and support which is why I still use them (NetNerds) today. 5 star service.

I have been with them over 17 years and they have always helpful with great customer care! Thank you for your help SSL certification!

Opened ticket at 21.15
By 20.25 had email confirming issue sorte
Don’t think you can get much quicker!
Well done

Always get great technical and customer service from NetNerd. Not necessarily the cheapest, but in my experience, the best, and worth paying for the quality of service and knowledgeable staff.

Always friendly, knowledgeable and helpful. And there is always someone there 24/7 to respond if any problems occur, so a great company to be involved with and I am happy to have my business at Fiction4All hosted by Netnerd.

Have had a number of websites for many years and, during that time, NetNerd (FVS) has always offered a brilliant service with lightning-speed responses to the odd query I have had (as was the case today). Would never go anywhere else and they fully deserve their 5 star rating!

We've used their services for more than 3 years now and every time I have a technical issue and open a ticket with tech support, they solve the problem in very little time.

Cannot express how quick and efficient the tech team are at NETNERD. Issue raised and dealt with immediately. Been using them for years and they have maintained the highest standards.

An elderly web site manager, not very technical, but also fairly knowledgable with computer problems. I had recently reinstalled Windows 7 (Don't laugh. It's still widely used), and found that I was unable to send updates to the web site. I designed my site using Serif Web 6 and have been very pleased with it. However, Serif no longer do this type of program.
I contacted NetNerd Help section, who were excellent in their advice, and I eventually had my site in working order again. I would add that this may have been caused when I reinstalled the Serif program. A second installation was necessary. This is the second time for me to approach the help team, to whom I send my grateful thanks. Huw Jones.

Fast and very helpful technical support. Got a problem with my site update which was sorted out promptly. Thank you.

Graffiq Web Studio have been using Netnerd since 2005 (formerly Easy Internet Solutions) and have always found their technical support excellent. They respond to tickets within an hour max, 24 hours a day, 7 days a week. Ralph, particularly takes the time to go the extra mile in explaining things and resolving issues. I would highly recommend Netnerd to anyone looking for an effective Web hosting company.

Website seemed to be hijacked, but no I just need to clear my cache.
Quick, simple and highly satisfactory response

Received a suspicious email so contacted Netnerd & they replied within minutes to confirm it was indeed a fraudulent email. Excellent prompt service

super fast service.
excellent customer service and support