Ate Reggie and the staff were very helpful with everyone making sure each customer is attended to their needs. Recommended for those collecting unique shoes.
Company replied
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See what reviewers are saying
Great first experience on this e-shop, unfortunately it was a bit ruined by UPS which did not honored their schedule and my parcel got open and the shoe box damaged. But I definitely will come back on... See more
Company replied
She was very helpful and accommodating throughout my visit. She assisted me with everything I needed and was very friendly and patient. Great customer service and a pleasant experience!
Company replied
Great experience overall. Delivery was really fast, everything arrived as expected, and I’m very happy with my purchase.
Company replied
Company details
- Shoe Store
- also in
- Clothing Store
Written by the company
NEWCOP es un retailer especializado en sneakers y moda urbana, nacido en 2022, que se ha consolidado como un punto de referencia para los amantes de la cultura streetwear. Nuestra propuesta de valor se basa en la combinación de un catálogo exclusivo —con modelos de marcas líderes como Nike, Adidas, Puma,Asic,Yeezy,Air jordan y otras firmas internacionales— junto a una experiencia de compra confiable y cercana. Desde nuestros inicios, hemos trabajado con una visión clara: acercar al consumidor productos originales, de edición limitada y de alta demanda, garantizando transparencia y profesionalidad en cada transacción.
Nuestro compromiso
Written by the company
- Sneakers y streetwear seleccionados con atención al detalle.
- En NEWCOP trabajamos cada día para ofrecer una selección cuidada de sneakers y streetwear, con información clara, envíos seguros y una atención cercana antes y después de la compra.
- Servicio transparente y atención personalizada.
- Preparamos cada pedido con cuidado y revisamos cada incidencia de forma individual para ofrecer una solución justa, clara y profesional.
Nuestra garantía
Compra segura, envío protegido y atención cercana.
En NEWCOP preparamos cada pedido con cuidado y trabajamos con empresas de transporte fiables para ofrecer una entrega segura. Además, nuestro equipo revisa cada incidencia de forma individual para dar una respuesta clara, justa y profesional.
Contact info
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from NEWCOP
Thank you!
Absolutely top-notch
Absolutely top-notch. Friendly, knowledgeable, and always ready to help without hovering.
But let’s talk prices. While the selection is great, some items were marked way higher than expected. For example, a pair of kicks I know go for €64 elsewhere was priced at €150. 😬 It’s a cool spot with great service, but if you’re shopping on a budget, you might want to do some price checks first.
December 28, 2024
Unprompted review
Bad customer service
August 19, 2024
Reply from NEWCOP
we’re very sorry to hear that your experience with our customer service didn’t meet your expectations. We strive to constantly improve, and your feedback helps us identify areas we need to work on. We’d love the opportunity to resolve this situation and provide you with a better experience. Please reach out to us directly at help@newcop.com so we can assist you personally. Thank you for sharing your feedback with us.
I was at the store 2 weeks ago I bought…
I was at the store 2 weeks ago I bought the yeezy 350 in black size 46 the size was correct but the left shoe is not the same size I put them next to each other the left shoe is not a size 46 its 2 sizes smaller maybe I’m very disappointed won’t be buying again.
June 4, 2024
Reply from NEWCOP
Dear Laila
We are very sorry to hear about the issue you experienced with your purchase of the Yeezy 350 from our store. Thank you for taking the time to bring this to our attention.
We would like to resolve this situation as quickly as possible. Please contact our customer service team. We will be happy to assist you with a return or exchange for the defective product.
Your satisfaction is very important to us, and we hope to provide you with an appropriate solution. We apologize for any inconvenience this may have caused and appreciate your understanding.
Sincerely,
Best sneaker store
Best sneaker store！ Best experience in Bacellorna
February 11, 2024
Unprompted review
terrible store
terrible store! don't buy anything here... I ordered sneakers and immediately paid 600 € from the card, the shoes were supposed to be delivered in 2 weeks, a month has already passed and the shoes were never delivered. Now the store says that this size is not available and if I want this model I need to wait another month or even more ((((
April 23, 2024
terrible store
terrible store! don't buy anything here... I ordered sneakers and immediately paid 600 € from the card, the shoes were supposed to be delivered in 2 weeks, a month has already passed and the shoes were never delivered. Now the store says that this size is not available and if I want this model I need to wait another month or even more ((((
May 6, 2024
Unprompted review
Very bad expérience
Very bad expérience. Waiting for my order since almost 2months. No communication, no after sales contact . No news of my order, no way to cancel my order and get back my money
March 12, 2024
The employees did an excellent job and…
The employees did an excellent job and responded quickly to the customer
February 15, 2024
Reply from NEWCOP
We're thrilled to hear about your positive experience with our team's responsiveness and service. We look forward to serving you again!
easy to buy and many heat pair
October 18, 2023
Quick and reliable
September 28, 2023
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