New Home Quality Control LTD Reviews 

382
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 231 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the thoroughness of the inspections, with many highlighting that the company identifies numerous issues they would have missed themselves. The detailed reports, often including photos and clear descriptions, are highly valued for their clarity and comprehensiveness, providing peace of mind. Reviewers frequently commend the staff for being professional, friendly, knowledgeable, and accommodating, contributing to an excellent customer service experience with great communication. Many also appreciate the quick turnaround for reports, often within 24 hours, and the flexibility in scheduling appointments, making the entire process efficient and stress-free from start to finish.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, friendliness, and... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the thoroughness and high standard... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick turnaround for... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently bought a new build with Bellway and had been following on tiktok for years, so was a no brainer. We booked a snag survey with new homes quality control and they were amazing! communication... See more

Rated 5 out of 5 stars

Received five star service from this company from the minute I engaged with them. Were incredibly flexible when I had to change the date. Helen carried out a thorough snagging inspection (sadly highli... See more

Rated 5 out of 5 stars

The booking process was straight forward. I received the quote quicker than expected. They managed to offer me an appointment within a few days despite the short notice. Visit went smoothly, received... See more

Rated 5 out of 5 stars

Loved Amy, her knowledge and interest was exceptional. She was a pleasure to work with and I'm very happy with the report. Would THOROUGHLY recommend, even if you're buying from a reputable builder, N... See more


Company details

  1. License Bureau

Written by the company

The UK’s No1 property snagging company. At New Home Quality Control we carry out a comprehensive survey of your property and provide a highly detailed snag list accompanied by photographic evidence where needed to ensure nothing is missed. This can be given to the relevant build contractor for immediate completion. In our experience of being at the top of the building trade we have seen re occurring items and issues that get missed along with very important tolerances that have been overlooked and in time will only develop new or make ongoing issues a lot worse which in turn will only cost yourselves a lot of money once your warranty has expired.


Contact info

4.9

Excellent

TrustScore 5 out of 5

382 reviews

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No recent history of asking for reviews

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Replied to 33% of negative reviews

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4.9

All reviews

(382)

216 reviews in the last 12 months

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Rated 5 out of 5 stars

Snag inspection of our new build

From very first contact, quotation process and ease of scheduling to The sna gging survey itself was slick and we were kept up to speed all the way.
We just want to do a shout out for our snagger Paul (Northumberland area). He took time out to talk to me which filled us with confidence in our new build home. The report was well presented and easy to understand
Paul is a credit to New Home Quality Control Ltd and we would highly recommend using him them

April 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Friendly, Thorough and Highly Professional Service

Excellent service from New Home Quality Control. Johnny, who carried out the snagging inspection for my new build home near Edinburgh, was very friendly and took the time to clearly explain what the inspection would involve, which immediately put me at ease.

The inspection itself was incredibly thorough and detailed, and the snagging report was easy to read and understand, with clear references to NHBC standards throughout. It was obvious that a lot of care and expertise went into both the inspection and the reporting.

I was particularly impressed with the easy process for booking and quick turnaround time. The report, complete with images, was provided within just two days of the inspection. This made the whole process smooth and efficient.

On top of that, every member of staff I dealt with was polite, helpful, and professional. Amazing service.

Overall, a great service from start to finish I would definitely recommend New Home Quality Control to anyone needing a professional and reliable snagging inspection.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

brilliant company

Great, friendly company. Very efficient in the way they work and the inspector I worked with, Will, was brilliant! Very helpful with explanations of everything and great customer care!

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

I wasn’t too sure about getting a quality control for my snagging checks. I’m so glad I did.
Johnny was very prefessional and did a great job catching things that needed fixing.
Excellent service and would highly recommend.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

A thorough inspection at a reasonable price. Highly recommended.

NHQC produced a very thorough Inspection Report for a property we are considering buying. It picked up so many things the average person would miss, including several important issues. I would wholeheartedly recommend this business to anyone needing an inspection of a new-build property and I think their pricing is very reasonable and well worth the outlay.

April 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent Survey

Full details of what's offered, covered and pricing is available on the website.
Email communication was clear and concise.
Full survey document sent through with 24 hours. Highlighted issues that we wouldn't have picked up. Very impressed. Highly recommend.

April 8, 2026
Unprompted review
Rated 3 out of 5 stars

Forgot to book us in

We booked our snag visit at the start of March for the 28th March (day after we got the keys so they had an empty place to look around) - sadly for us they forgot to book us in, so we arrived at the house early Saturday (we hadn't heard from the inspector the day before) - and after waiting a couple of hours I contacted via Facebook as they don't man phones at the weekend, and coincidentally they replied to let me know they were "just about to message" to tell me the inspector could not make it - from the fact we hadn't heard from the inspector the day before it was clear we were not properly booked in.

The snag was rebooked in for 1st April. Glen called me the day before, and I cannot fault his inspection or professionalism one bit - just more frustrating as we now had furniture in the place so a lot of working around it and not being able to see every surface. We did receive the report within 24hours which was great and it was very detailed.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company, very helpful and great communication throughout the process was very honest with the snagging which was great for peace of mind and was very helpful answering all of our questions, highly recommend!

March 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service, strongly recommended

Absolutely fantastic service from Helen and the whole team during the process - Helen was incredibly knowledgeable and detailed in the inspection, answering all questions throughout and giving suggestions how to best deal with the builders to get issues resolved. Thankfully for us there was only some cosmetic and finish issues but Helen put our mind to rest - would strongly recommend New Home Quality Control for anyone buying a new build!

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Winkle Spanners!!

I made an enquiry about carrying out snagging on a property we were planning to purchase and Lee went above and beyond to arrange everything. Within just four days of reaching out, we had someone at the door of the house, helping to put our minds at ease and ensuring the quality wasn’t substandard.

Stefan was excellent, he arrived full of energy and got straight to work, confidently taking control of the situation.

Within an hour, he had completed a thorough report and was on his way, reassuring us that the full report would be with us the following day.

I felt completely at ease knowing we were dealing with true professionals who clearly know exactly what they’re doing.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic experience

Absolutely fantastic experience and would definitely book again. Paul was extremely knowledgable, friendly and was so thorough. He took the time to explain things to us and listened to our concerns. Extremely quick turnaround. Worth every penny and more. Thank you so much Paul.

March 27, 2026
Unprompted review
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Rated 5 out of 5 stars

We were very pleased with our snagging…

We were very pleased with our snagging report from New Home Quality Control.
The report was received promptly and was very detailed with many photos. Their expertise highlighted more snags than we would have identified ourselves.
As we had this done pre completion, we have been able to email the report to the sales office to enable them to action the faults before completion.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, easy booking and payment, surveyor got in touch a couple of days before booking, quick turnaround with report. Very happy.

March 13, 2026
Unprompted review
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Rated 5 out of 5 stars

The team were very responsive accommodating and professional

The team were very responsive and accommodating for arrange when they could inspect the property. I popped in to see Tony and he explained a few things he picked up that I wouldn't think of or notice which was great. The report was sent through to me the day after.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

We had Helen come out to us and she was…

We had Helen come out to us and she was fantastic, her knowledge and engagement during the inspection was really pleasing - The report was detailed and referenced all NHBC elements needed to simply pass the report over to our developers.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

NHQC were great.

NHQC were great.
Answering initial questions promptly and holding an appointment for me despite not having a definite completion date.
Orlando inspected the property in great detail and although finding less faults than with most houses I feel reassured that there are no major faults.
The inspection was carried out on a Friday afternoon and my report was emailed by late Monday morning.
I would highly recommend utilising NHQC’s services to anybody biting a new build property.
Thank you.

February 27, 2026
Unprompted review

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