We recently bought a new build with Bellway and had been following on tiktok for years, so was a no brainer. We booked a snag survey with new homes quality control and they were amazing! communication... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing experience, worth your money found 50 plus issues with our new home some of which were quite naughty of the developer and we had not noticed. Save yourself the hassle of arguing with developer... See more
We found dealing with this business very straight forward. The first contact was Lee who was extremely helpful and explained the process. Helen who completed our snagging survey arrived when we had ju... See more
Fast and easy booking, accommodated changes to the date due to a delay in our sale/purchase and then Orlando who completed the assessment was extremely thorough and personable. He informed us every st... See more
Company details
Written by the company
The UK’s No1 property snagging company. At New Home Quality Control we carry out a comprehensive survey of your property and provide a highly detailed snag list accompanied by photographic evidence where needed to ensure nothing is missed. This can be given to the relevant build contractor for immediate completion. In our experience of being at the top of the building trade we have seen re occurring items and issues that get missed along with very important tolerances that have been overlooked and in time will only develop new or make ongoing issues a lot worse which in turn will only cost yourselves a lot of money once your warranty has expired.
Contact info
unit 11 llanelli busines park, sa14 8lq, swansea, United Kingdom
- 01792 344112
- info@newhomequalitycontrol.co.uk
- newhomequalitycontrol.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was in two minds…
I was in two minds about having a professional inspection done on our new build. Our last house was new as well, I’d scoured the internet and created spreadsheets to do it myself, thinking I’d been reasonably successful only to have some issues I’d missed.
Orlando came over to the new house at short notice. A really nice lad and very accommodating on times.
The report arrived the same day & there’s things he found that I just would never have noticed or knew weren’t as they should be. 100% would do the same again if we move into another, it’s saved more than it cost several times over.
We are grateful to your quick survey…
We are grateful to your quick survey and report about our new home . Your experience and your every detail inspection amazed us. Thank for your grate service.
Customer care is amazing
Hi, purchased an inspection for a new build that was vacant. The team advise what my best option would be amd the course of direction I should take.
Our surveyor was Troy. As first time buyers he made sure we understood everything, offered advice and supported us through the inspection. He definitely made us feel at ease in this whole process.
One thing that puts this compmay above others is there customer care, they are there to help. We had to reschedule with only an afternoon notice due our estate agents not being available. The team completely understood, and gave us the reassurance we needed.
Thanks
I have to say that Paul was excellent…
I have to say that Paul was excellent during our snagging appointment. Very attentive and informative throughout. I couldn’t rate Paul high enough. I would recommend new home quality control to anyone after a snagging inspection on their new home!
Thank you
Great Company
What a great company! They were quick to respond and we had an appointment for someone to complete a survey on our new property within a couple of days. Will who completed the survey was great and picked up many more snags that we hadn't noticed. Anyone looking a great company to complete their survey will not go wrong with this one!
Fast, efficient and reassuring
The service and process was fast and efficient, it was easy to arrange the right type of survey I needed and at a time convenient to me and soon after I moved in. Communication was excellent and Tony, who completed the survey, was punctual, polite and professional. The survey itself was comprehensive and we were reassured that every issue was found. The report itself was turned around and delivered in under 24hrs and was extremely easy to follow. It wasn’t over the top with jargon, it was straight forward, with each issue and location accompanied by a photograph to remove any ambiguity. And the price was very reasonable considering the assurance it provides. Use Home Quality Control LTD with confidence.
Very positive experience
Very positive experience.
Like to give special mention to Stefan who was the inspector who carried out the snagging. He was realy helpful before and after the inspection. Very knowledge and always happy to answer my question.
On the day of inspection Stefan was unable to access the loft through no fault of his own. Stefan come back on anouther day to complete the inspection, which I appreciated.
I would definitely recommend
Worth the Money
I recently used this company for a completion survey on my new build, and I couldn’t be more impressed with their service. They were punctual, highly professional, and incredibly thorough in their inspection.
What really stood out was the level of detail in their report and the clear process they followed. It gave us real confidence that our new home has been built in line with NHBC guidelines, which was very reassuring.
Their expertise and attention to detail made the whole experience smooth and stress-free. I would definitely recommend them to anyone purchasing a new build.
Great communication
Great communication. Came out on the day we requested and did a thorough inspection. Clear and concise throughout and gave us peace of mind. Also as first time new build buyers I felt we got good education on what was expected of the developer. Would recommend.
Great experience with NHQC
Great experience with NHQC. Johnny who completed the inspection was really Knowledgeable and friendly. Good price for the detail put in to the inspection and the report was also very detailed.
Would highly recommend this company.
Snagging has never been so good
New Home Quality Control provided a brilliant service.
Initial booking was straight forward. Due to our house move changing multiple times, rearranging the appointment multiple times was again a very simple process and never an issue for these guys.
We were kept fully informed throughout the process. Will was our inspector and he was brilliant. He was very friendly and patient and looking at the completed report did an incredibly thorough job.
I'm very pleased with the outcome and would definitely recommend for anyone buying a new house.
Helen was friendly and very thorough
Helen was friendly and very thorough. The report is comprehensive and very detailed, with each issue outlined with description, photos and referenced back to NHBC governance for easy reference. This is useful when pushing the developer to rectify the issues. We booked the survey for the day after completion, before we moved in which felt like ideal timing.
Amazing service
Amazing service. The booking experience was so straight forward especially on quite late notice. The snagger was in contact a few days prior and the next working day my report was received. The report itself was so thorough and covered literally everything!
Booked and completed in 4 days…
Booked and completed in 4 days including weekend. Shocked by the amount of issues found! Really left no stone unturned. So grateful that this company is around! Should be including in all new build purchases for sure! Highly recommend budgeting to use this company!
Excellent experience
Excellent experience. Really easy to book in via email and dates given suited what I needed.
Tony messaged the day before with the time slot he would be attending. He explained the whole process and what he would be looking at. He even rescued one of my cats who decided to escape!
The inspection was very thorough and took over two hours. When Tony had finished he ran through a couple of main points with me and said the report would be with me the day after.
I received the report the following morning just after 9am and this is where getting the report was a great investment - 63 issues raised and to be honest aside from one in the garden they were all things I wouldn’t have been able to pick up myself and report back to the developer.
The report was very detailed with each item showing photo evidence of the snag. I have since sent this over to the developer for them to action.
If you are hesitating whether or not to get the report done, I would 100% recommend you do. I feel happier now I know the issues with my property, and even better they have been fully explained to me.
I’ll be booking in again when my two year warranty period is about to expire.
Impressed
Great communication & impressed with the standard of the report following the inspection.
Snag inspection of our new build
From very first contact, quotation process and ease of scheduling to The sna gging survey itself was slick and we were kept up to speed all the way.
We just want to do a shout out for our snagger Paul (Northumberland area). He took time out to talk to me which filled us with confidence in our new build home. The report was well presented and easy to understand
Paul is a credit to New Home Quality Control Ltd and we would highly recommend using him them
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








