HGV Driving 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Gone to bankruptcy, no response from them, and bank can't refund it as to long gone since last direct debit, any advice?

Rated 1 out of 5 stars

Absolute con artists!!!! Booked three theory tests and lied over and over for half a year about my practical training and test day. After paying monthly consistently for the duration of time ne... See more

Company replied

Rated 5 out of 5 stars

Honest review, I thought that the course was over price when I signed up but it turned out really good value once the training was complete and the recruitment piece started. I just cant believe I am... See more

Rated 1 out of 5 stars

DO NOT USE. SCAMMERS. Partner signed up, was promised the world and recieved nothing. After not hearing anything for weeks he decided to cancel, no training recieved, nothing, and he is now still b... See more

Company replied

Company details

  1. Education & Training

Written by the company

BUSINESS HAS CEASED TRADING. LIQUIDATION DETAILS WILL BE SENT ONCE LIQUIDATOR IS APPOINTED. PLEASE CHECK YOUR EMAILS IN REGARDS TO REFUNDS PROCESS. EMAIL info@newwavedrivingschool.com for details re above


Contact info

All reviews

(64)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The training you get is clearly…

The training you get is clearly structured, thorough and has a very practical focus on the teaching element of becoming a HGV driver. The training advisors really know their stuff and couldn't be more supportive. Thank you!

December 10, 2021
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Hi everyone

Hi everyone. So New Wave have not asked me to leave a review I have left on my owe accord. First of all its the best value for money as its training AND recruitment assistance. Secondly the team of sooo dedicated and they are always in contact. Anytime I want to know something they are there. Third they have so much info for you to learn and get thru the trainig. I passed everything FIRST time with New wave driver school.

December 7, 2021
Unprompted review
Rated 5 out of 5 stars

complete the course three weeks ago

complete the course three weeks ago, very happy with the service, trainer communicated very well, great sense of humour, at times talk to much but a lovely guy. Would highly recommend this course to everyone.

December 7, 2021
Unprompted review
Rated 1 out of 5 stars

Ripped Off

This company has constantly refused to pay back the money i gave for my HGV. i parted with £2,000 pounds. i had the medical and passed!! however my doctor said i have a heart condition that stopped me doing this. i went for a check up and hospital also said the same. i sent all documentation to New wave. they agreed to re fund less the cost of the medical. this was 2 years ago. i have also informed them that i changed bank. and was at first informed that neither could they refund to another bank, or issue a check as it would be many laundering!!!!! after calling at least 20 times, mailing, going to my old bank to get statements, still no refund. since this i have been registered disabled. and have no money, i have talked to Osman from customer service he assured me on several occasions many had been sent. i am now left with no option but to go to small claims with this. i am disgusted with the treatment i have received from this company

December 7, 2021
Unprompted review
HGV Driving logo

Reply from HGV Driving

Hi Peter,

Thanks for the feedback - please note we have 5* reviews on a proper reviews platform: Feefo.

Answering your review:
Whilst we understand that you are frustrated by the refund not arriving in your requested bank account we have advised that it was fully processed back to your account using the original details you paid with. We have to do this as do all retailers and we cannot send money to a different account due to AML and compliance requirements. This is something that was explained to you multiple times.

We understand now from your earlier call that your bank blocked your account and closed it however we have no control over this as the refund was already sent and your bank had confirmed a cheque would be sent to the home address on file if there were no issues with the account.

PN If your bank closed your account for illicit activity then we can not get involved in the processing of the refund amount especially if there is a dispute between yourself and your bank or owed by you to the bank.

We are still trying to answer your questions when you contact us and are happy to discuss or write to your bank again and try to resolve the matter until a solution is found. However please note that your dispute with your bank is not something we can resolve for you as from our side the matter has been closed.

During 2020/21 we have refunded in excess of £100,000.00 due to varying issues arising from COVID19 lockdowns/ government lead delays and cancellations etc. We are more than fair as a retailer and provide the highest quality of customer service to all our 6000 plus trainees since 2009.

Please feel free to contact us again if you wish to discuss this matter again.

Regards

New Wave Team

Rated 1 out of 5 stars

Thieves!

Shocking company. Was firstly miss sold the wrong informatIon to try and get me to book onto a class 2 course as “apparently” one of the salesmen Tom Riley informed me that the rules changes would only be coming into force in a couple of years time. Wrong! I stupidly paid a £200 deposit and was given a login details straight away to log into an app to practice for my theory…..that was it! There was no welcome pack or terms and conditions sent through to me, no payment plan in place to pay off the course no nothing until I decided to cancel the course within the allotted cooling off period. In order to cancel I emailed Tom back. He then funnily sent me a welcome pack with all the terms and conditions and then advised me to email “operations” with my request. Again I confirmed with operations that I wanted to cancel and again emailed Tom. He rang again and said that my money would be returned within 3 to 5 days. It’s long passed that and now they are all uncontactable. After numerous phone calls, voicemails to both the customer service number, Tom Rileys direct number and sales number there is no answer what’s so ever. I have emailed countless times asking for an update and have heard nothing back at all!
I am relieved it’s only £200 I have given them as no doubt people will have lost a lot more money with this rogue company. I will definitely be taking this further just for the principal of having my money stolen from me!
I’d advise people to read the shocking reviews of this company as if I would have seen these first I wouldn’t have gone anywhere near these thieves.

November 11, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

Go elsewhere, not interested in you at all

My son had a terrible experience with his Class 2, no support at all unless he asked for it, all tuition is via an app. Practical test booked then cancelled at the last minute, new date booked but rushed so he failed, then was charged £600 for a retest (not mentioned in the contract!). Wouldn't book practical unless fees paid in full, despite having a 12 month finance plan that still had 3 months to run. Cancelled 2 CPC dates in August and as at today is still waiting for a new date from them - there has been no attempt to rebook this at all!
My son decided to book elsewhere for his CPC and has now passed his Class 1 first time with another school who secured him a date within 3 weeks of enquiring in September.

October 28, 2021
Unprompted review
HGV Driving logo

Reply from HGV Driving

Dear customer - can you advise on the trainees name as we cannot find any details provided in your review.

Please note that we appreciate your feedback however we cannot guarantee a pass and if the trainee failed then this is something the DVSA examiner made a decision on. If a test is cancelled then this again is down to the DVSA in most circumstances. The retest will always be something that will need to be supported with a payment as we sometimes require further training to make sure the candidate is better prepared or weaknesses are addressed.

In regards to the CPC if you can advise on this as we have not had any contact from any customer (we have approx 6000) regarding an outstanding CPC module 4 as this is done during the module 3.

We are sorry to learn of your disappointment however we do feel that if this was brought to our attention by phone or email we would have been able to come to a swift conclusion and amicably resolved the matter. For now we do not know who the trainee is and we do service most of the UK with thousands of candidates on our system.

Please feel free to contact us if you require more assistance. We will be glad to assist.

Rated 1 out of 5 stars

All sounded good How wrong was I…

All sounded good How wrong was I !!!!!!!!!!

They had my deposit I didn’t get my dates for training or any enthusiasm from the company at all. I secured my own cpc and theory and hazard perception and travelled 1000 mile round trip.
I contacted them again for a refund as they had done nothing for me apart from 1 piece of software and wanted to charge me £120 off my deposit for this! I can get the same software for £4.99 on App Store.
All this in less than 5 days!
Ripped off be very wary of this company! Maybe they might respond as the issue is public the now

August 10, 2021
Unprompted review
HGV Driving logo

Reply from HGV Driving

Dear Adrian. It’s very disappointing to see that you have left such a review. We refunded your money to you as requested yet you have chosen to do this.
Our business is highly customer orientated. We care about all several hundred customers that we train and help qualify across the UK.
If you wish to discuss this matter in more detail please feel free to contact us.

Rated 1 out of 5 stars

RIP OFF SCHOol

After 10 months the broker NOT DRIVING SCHOOL has got in touch say ing they don't owe me any money its all LIES ...PEOPLE DO NOT USE THIS CRAP RIPOFF COMPANY ALL THEY WANT IS YOUR MONEY AND oloTHEN THEY WILL JUST MESS YOU AROUND..DO NOT USE THIS CRAP RIPOFF merchant all they want is your money

June 3, 2021
Unprompted review
HGV Driving logo

Reply from HGV Driving

Dear Mr Long, It’s very disappointing to see that you have left such a review. We refunded your money to you as requested yet you have chosen to do this.
Our business is highly customer orientated. We care about all several hundred customers that we train and help qualify across the UK.
If you wish to discuss this matter in more detail please feel free to contact us.

Rated 1 out of 5 stars

This School is the worst... SCAM...

This School is the worst
This School is the worst! Do not go here! Go elsewhere! No instructors and no help you learn more from by yourself. They're a hot mess very unorganized and unprofessional. Once that money comes in your dead to them. I would not recommend this school to anybody. the worst experience so far in my life, this school is just a group of gangsters that all they want is your money, this school is a scam.
When I went there the first time I explain to them my situation and al the sacrifices that would have to do in order to go to school and get my Class A license, because I live about 2h driving from the schooling's order to have your driving lesson, and the beginning all the do is trying to convince you to sing the paper work right in the moment, all they use nice word to make you think that everything is going to be fine and that they going to help you!!l this "school is a scam, the instructors don’t know what they are doing because they cancel all my class in August after been swap my days off so i could attend on the day before my lesson and rebook all the class and exam that i food out it been cancel few days before when i was try to get the address to where i suppose to have my classes , they don’t even try to work with your work schedule, in the administration they just play the game with you to make you think that everything is good till they got you money for the program after that no body give you answers for your concerns, no body pick up the phone, they send you to voice mail and never answer your needs! and when they answer the phone, special the lady call
LYNDSEY TALLENTIRE she is so rude and bossy not giving you option its always the way she wants or no deal plus she use to hang up phone on my face let me talk by my self and not once she did that Don’t you ever go to NEW WAVE DRIVING SHOOL I know they all scam… still didn't finish my driving license yet it should be done long time but still here unhappy about it. i bought i package as well in sale or promotion and later after i finish to pay they said i didn't understand the contract so I'm paid for something and later i found out isn't that i want im so disappointed.

June 27, 2020
Unprompted review
HGV Driving logo

Reply from HGV Driving

Dear Nixon
We are sorry to learn that you may have received some experience that you were unhappy with. We can assure you that we have rectified our standards and addressed the issues that you may have gone through. Of course this may still not bring resolve to you. So we wish for you to make contact with us so we can find a solution for you and make amends to any issue you feel that is u resolved. Our email is info@newwavedrivingschool.com

Advertisement
Rated 1 out of 5 stars

Complete BS

DO NOT GO ANYWHERE NEAR THIS COMPANY, FRAUD FRAUD FRAUD.
Not a driving school there a recruitment agency, they have no vehicle despite the website showing a mass a vehicles all sign written up, They claim that New Wave is highly recommended by companies as a top driving school, (what a complete load of BS)
They are breaking trading standard and FCA policy. KEEP AWAY.

May 16, 2020
Unprompted review
HGV Driving logo

Reply from HGV Driving

Dear Stuart,
Thank you for your feedback. We are very sad to see that you have left such a seething review of our business. We are unsure why you have left this review. From the records we hold we can see that you called our training representative and booked a training course. Shortly after a few hours you contacted them to cancel. You were refunded immediately in full despite us having paid for your learning materials which is non refundable for us. We allowed for you to keep these learning materials which you enjoyed for free. As you can note we are very confused as to why you have left such a reprehensible review. If you feel that you have had a further issue then please contact us on info@newwavedrivingschool.com
Further, we have a massive pool of customers who are extremely happy with our service and they recommend our services. We wish for you to also become a raving fan of ours. Please contact us so we can try to amicably find a resolution to whatever issue you feel is unresolved.
All the best
New Wave Management.

Rated 1 out of 5 stars

Fraud

Hi, I would like to advise you not to train with them. They are not professional. It’s a scam. They will take money from you. They have no vehicle and instructor to give training. They will send you to someone else and you may have to travel 200 miles.I took week off from work and paid for hotel to stay near Brighton. But they managed to give me only 6 hours of training in whole week. No test happened then they book me again, I traveled from Birmingham to down south again and they cancelled it again. After lot of call and email they book it again and provide 3 hours of training in the nigh time from 5pm to 8pm and test on next morning after few hours of training and I failed. Since then nobody has contacted me. Any questions please ask me. I know them very well.

March 24, 2020
Unprompted review
HGV Driving logo

Reply from HGV Driving

Dear Devender
We are sorry to learn that you may have received some experience that you were unhappy with. We can assure you that we have rectified our standards and addressed the issues that you may have gone through. Of course this may still not bring resolve to you. So we wish for you to make contact with us so we can find a solution for you and make amends to any issue you feel that is u resolved.
Our email is info@newwavedrivingschool.com

Rated 1 out of 5 stars

BEWARE !!!SCAM!

BEWARE !!!SCAM!! me and my 2 other friends paid this school £3500/each, the worst driving school ever.. teaches how to fail basically so you book more lessons and they earn money from you, i was not even taught how to reverse my truck untill i appear for the TEST and FAILED. They dont even have their own space to teach you. Extremely unprofessional people and scammers i would say.

December 17, 2019
Unprompted review
HGV Driving logo

Reply from HGV Driving

Please note. We cannot identify your name on our system. Kindly contact us to see if we can identify your account and check the statements you have made. We strive to make sure each customer is resolved to their satisfaction. Please email us on info@newwavedrivingschool.com

Rated 1 out of 5 stars

Fraudulent company stay away

Took out training with this company they told us they were only going to take deposit but ended up taking nearly £200 more from my card I requested the training to be cancelled within 14 days but this company is refusing to cancel and refusing to refund my money and on top calling me asking me for payments and threatening to put a mark on my credit file and default my name. Have not done any training with the company they are forcing us
to stay, please stay away from this fraudulent company they will take your money, harass you for payments, refuse to cancel and leave you out of pocket and suffering from stress and you can never get through to them when you ring and they will reply back to your emails after you have sent about 10-20 complaints. Would not
recommend this diabolical company to anyone, they just take your money.

November 11, 2019
Unprompted review
HGV Driving logo

Reply from HGV Driving

Please note. We cannot identify your name on our system. Kindly contact us to see if we can identify your account and check the statements you have made. We strive to make sure each customer is resolved to their satisfaction. Please email us on info@newwavedrivingschool.com

Advertisement
Rated 1 out of 5 stars

Never again. Fraud company!

Never again, only got myself in debt because off them. Don't provide anything they are promising. Never calls back and never get email replies.
Don't let you to cancel, and don't provide anything. They don't bother on anything, they just receive money from Omni Capital and leave you without course and to pay for nothing.
+ They make a contract, but don't know what's written in it.

March 7, 2019
Unprompted review
HGV Driving logo

Reply from HGV Driving

Dear Karlis. Please contact us so we can work to resolve this concern of yours. We strive to make sure each customer is resolved to their satisfaction. Please email us on info@newwavedrivingschool.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look