I've been using nexo for several months and one day I've noticed 3 unauthorized charges on my credit card from the service that I have never used. I quickly realized that someone got access to... See more
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High charging fees Top up below 100€ immediately they charge 5€ in my opinion it is unfair for investing better getting a loan from a bank the fees would be lower
Company replied
I have been an active customer since 2020. Nexo won my undying loyalty by staying up and thriving through the FTX and Terra Luna disasters. Generally my experience has been seamless over the last 5+... See more
Company replied
Am banking with Nexo since 3 years , my son banking with Nexo, so my wife does ! No bank give this type of savings interest rates up to 13% , friendly platform 0 fées for Swap+ cashback, platinium lev... See more
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Company details
About Nexo
Written by the company
The premier wealth platform for digital assets.
Since 2018, Nexo has helped millions reach their wealth-building goals with its diverse and intuitive platform for trading digital assets, borrowing funds, and earning interest. All while maintaining the highest standards of infrastructure security, regulatory compliance, and client care.
Learn moreExplore the Nexo product ecosystem.
Buy Crypto
Purchase digital assets via card, bank transfer, and more.
Flexible Savings
Earn daily compounding interest with no lock-ups.
Fixed-term Savings
Earn bonus interest yield for longer periods of time.
Nexo Card
Revolutionize your spending with the award-winning Nexo Card.
Credit Line
Borrow funds without having to sell your digital assets.
Exchange
Trade over 1,500 digital asset pairs and get cashback.
Futures
Capitalize on the uptrends and downtrends of perpetual contracts.
Nexo is a proud partner of Ledger, Brink, Securitize, Brave and many more, and a member of INATBA, Crypto Valley and Global Digital Finance.
Our promise to you
Written by the company
- We are committed to our customers!
- We have longstanding commitment to treat all customers with respect, support and kindness.
Contact info
U.A.E.
- info@nexo.com
- nexo.com
4.4
Excellent
17K reviews
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They got me my money back☺️
October 14, 2025
Reply from Nexo
Hi Lars,
Thank you for your review!
We're glad we could help you recover your funds — it's what we’re here for. If you ever need further assistance or have any questions, don’t hesitate to reach out.
Have paid along the lines of 10k in…
Have paid along the lines of 10k in fees alone on the site, now they removed physical card and no longer saving possibilities on the site unless you have 5k in holdings, no matter how much money you have spend there.
Make the rich rich, poor poorer.
October 21, 2025
Unprompted review
Reply from Nexo
Hello Nexonian,
We understand how concerning this situation is for you and want to shed more light on the matter.
These adjustments reflect the evolving landscape and the growing expectations of investors who require advanced tools, enhanced security, and premium services. Additionally, as digital assets near all-time highs, fueled by growing regulatory clarity and strong market execution, safeguarding and meeting our clients’ interests needs is paramount. We continually enhance our platform and optimize administration costs to balance premium offerings with the innovation, information security, and value our clients expect. These updates allow us to maintain a robust platform that continues to deliver exceptional value.
You can learn more about Nexo’s broader vision and the reasoning behind these updates by reading the full blog post (https://nexo.com/blog/2025-focusing-on-growth-loyalty-responsibility), where we detail how these updates align with our mission to empower responsible long-term growth.
With that said, please respond to our request for contact details so we can address any remaining concerns you may have via email.
The fees for deposit and withdrawal, especially when using a card, are a bit high, and the minimum requirement of £100 for a bank deposit transfer is restrictive
Nexo is a robust and reliable digital wealth platform, offering a strong array of services and a plenty of digital assets to choose from, making it an excellent choice for diversifying a crypto portfolio. I've found the platform to be solid and trustworthy.
The primary drawback for a UK user like myself is the fee structure for getting funds onto and off the platform. The fees for deposit and withdrawal, especially when using a card, are a bit high, and the minimum requirement of £100 for a bank deposit transfer is restrictive. Additionally, traders should note that the spreads can be higher when compared to dedicated exchanges, which is something to factor in if you plan on frequent trading. While the platform overall is great, these high "on/off ramp" costs and minimums are something potential UK users should definitely be aware of.
July 8, 2025
Unprompted review
Reply from Nexo
Hello Hick G,
Thank you for your detailed review.
We're glad to hear you find Nexo solid and trustworthy. We appreciate your feedback and of course, we're always working to improve and make the platform more accessible.
Reply from Nexo
Hi Consumer,
We're happy to hear that you had a good experience. Thank you for your positive feedback; we appreciate it.
Broken Promises
In January 2025, I ordered a physical Nexo credit card. At that time, users were required to deposit $500 to activate a Nexo tier and access the associated benefits. Two months later, Nexo deactivated all physical cards, stating that new cards would be rolled out soon.
However, eight months have passed, and no new physical cards have been made available. During this period, Nexo also increased the tier requirements—now a minimum deposit of $5,000 is needed to access similar benefits.
While I understand that business models and policies can evolve, promising that new cards would be available “soon” without delivering on that commitment is unacceptable. Moreover, encouraging users to deposit larger sums under such uncertain conditions leaves a negative impression, particularly in the already trust-sensitive crypto market.
October 20, 2025
Reply from Nexo
Dear Nexonian,
Thank you for sharing your feedback—we understand your frustration regarding the physical Nexo Card and the delay in launching its replacement.
We want to assure you that we are working hard on the rollout of the new physical cards. While we cannot provide an exact timeline, we do expect them to become available very soon and apologize for the prolonged wait.
As for the updated tier requirements, these changes reflect the evolving needs of the market and our clients. With digital assets nearing all-time highs and increasing regulatory clarity, we’ve introduced advanced features and enhanced security to support responsible growth. These updates also help us manage platform costs while continuing to deliver long-term value.
DO NOT USE! IF YOU DON’T TAKE OUT LOANS THEY WILL FIND A WAY TO KICK YOU OUT!
I was with Nexo for years. In fact, I have made attempts to try and come back to them. Their earn program was great! They have never told me why I was kicked out of their platform. Even now that I have had UAE Golden Visa for years - I was a UK resident at the time when they decided to terminate my account.
Even after I opened a new company in Poland as well. Nothing. What I suspect is that they were never able to make money off of me because I never used their loan program. I have also written a review for them after I was kicked out of the platform and somehow they were able to erase my review. They do this often to try and maintain an unblemished reputation.
Even after extending a hand to try to reason with them they will not. So I decided to rewrite this review. I was a customer for years. They are unilateral, cold, and dismissive.
Customer service also treats you like trash.
UPDATE: I saw their response to this complaint. Their response may seem “professional” but it’s all hidden behind a veneer of decorum and respect for the client which they in fact DO NOT posses. I have absolutely NEVER done anything in my life to deserve being banned from a financial platform. The ONLY thing i can think of is I was not “profitable” to them because I never took out a loan and exclusively used their yield function. Not even phone call! NEXO you are wrong on this one and you know it. I have all the emails and conversations.
All the information you requested was given. Nowadays, it has become a standard business practice of crypto companies to ask for documents that are unobtainable by any standard. By placing an impossible burden of proof on the client they can then justify termination of the contract. I have lived in 10 countries. I am a 4th generation entrepreneur and the ONLY time a company has terminated my account is in this case. I am calling you ot publicly NEXO to tell me exactly what crime i have committed that would warrant your behavior. Until then, my review stands.
October 19, 2025
Unprompted review
Reply from Nexo
Hello J Nova,
We are truly sorry to hear about your unpleasant experience.
As a customer-oriented company, some of our main goals are to uphold high communication standards and address our clients' inquiries fairly, respectfully, and sufficiently. We assure you that it was not our intention to leave you with a negative impression of our services, and we apologize for the disappointment caused by our recent response.
It is important to note that we are a fully compliant institution that must abide by the strict standards of our regulatory framework to continue providing our service. Per the applicable guidelines, we must review our clients' accounts in some cases and request additional information if necessary.
Unfortunately, our specialists may identify reasonable grounds to close the account during this procedure. Rest assured, such decisions can only be made based on our Terms and Conditions; hence, it is standard practice to specify the relevant policy details which prompted our decision. Furthermore, in such instances, we always provide adequate time for clients to withdraw their remaining funds and offer 24/7 support for withdrawal-related inquiries.
Delivers seamlessly the expected service and offer
Nexo is not only very innovative, it also delivers his service as expected - great customer experience.
October 18, 2025
Unprompted review
Reply from Nexo
Hi François Dupont,
We're happy to hear that you find our services innovative and that we meet your expectations. It's great to know you had a positive experience! Thanks for your feedback.
Reply from Nexo
Hi Samir Ghais,
We're happy to hear that you trust our site and find it nice. We appreciate your positive feedback and thank you for it!
Sent funds over a wrong network—issue resolved
UPD After some back and forth with Nexo's support, the funds were fully restored! I appreciate a good work with user complaints, hence updating the raring and review.
***
I accidentally sent USDC through the wrong network and contacted the team right away. They confirmed they were aware of the situation but said the funds were “unrecoverable due to technical limitations.” This explanation doesn’t make much sense—the same address exists across all EVM networks, so if they can access Arbitrum, they should also be able to access BNB Chain.
What’s worse is that after I asked for clarification, they simply stopped replying. No updates, no transparency.
It’s really disappointing, especially when trust and communication are supposed to matter. I’ve since withdrawn my funds and won’t be using their service again.
September 2, 2025
Unprompted review
Reply from Nexo
Hello Alexey Ferapontov,
Thank you for sharing your experience with us. We are sorry that it has been short of perfect and would like to address your concerns in a more detailed manner.
Sending assets to an unsupported network may lead to the loss of those assets (there is possibilities that the transfer is technically unrecoverable).
We fully understand how concerning this situation must be for you and would like to offer individual assistance with your account. Please respond to our request for contact details so one of our specialists can review the case and provide further help via email.
Very fast and clean answers
Very fast and clean answers. Also, the whole platform is user friendly and understandable.
October 15, 2025
Reply from Nexo
Hi Miljan,
We're happy to hear that you found our platform user-friendly and the answers fast and clean! We appreciate you taking the time to leave us such positive feedback.
The nexo app is very easy to navigate
The nexo app is very easy to navigate. Very nice wide range of products and super easy to buy and sell. Even the loans are great and easy to access.
I have the full overview of my assets on the nexo Plattform.
Can absolutely recommend it.
October 14, 2025
Reply from Nexo
Hi Herr Ingo Hellrung,
We're happy to hear that you find the app easy to navigate and appreciate the wide range of products. It's great you find buying, selling, and accessing loans straightforward. We appreciate your recommendation and are glad you have a full overview of your assets on our platform.
Reply from Nexo
Hi Frans Broekhof,
We're happy to hear that you find our platform super. Thank you for your positive feedback; we appreciate it!
In total I am very satisfied with Nexo…
In total I am very satisfied with Nexo !
Easy to use, great options to evaluate the wallet.
Unfortunately the swap function does not work anymore in „display zoom“since update 4 weeks ago.
October 14, 2025
Reply from Nexo
Hi Achim Heinze,
We truly appreciate your positive feedback and continued confidence in Nexo. It is encouraging to hear that you value our platform’s functionality and wallet features. We also acknowledge your note regarding the swap function in “display zoom” mode and have shared it with our technical team for prompt review. Our ongoing priority is to refine the user experience across all devices and ensure consistent performance for every client.
Reliable Platform with Room for Improvement
I’ve been using Nexo for a while and I can honestly say it’s one of the most reliable crypto platforms out there. The interface is smooth, transactions are fast, and the support team usually responds quickly.
October 13, 2025
Reply from Nexo
Dear Nexonian,
We appreciate your thoughtful feedback and the continued trust you place in our platform.
It is rewarding to know that you value our reliability, user interface, and transaction efficiency. Our team remains focused on innovation and ongoing refinement to ensure that every aspect of the Nexo experience continues to evolve in line with client expectations.
Reply from Nexo
Dear Tatjana,
We greatly appreciate your positive feedback.
We are pleased to hear that our service met your expectations for speed and efficiency. Our team remains committed to continually enhancing our processes to deliver consistent value and excellence for all clients.
Reply from Nexo
Hi Boago Mokgatlhong,
We're happy to hear that your queries were resolved quickly! Thank you for your positive feedback; we appreciate it greatly.
Company's Help center
Company's Help center helped to disable G2FA of my account after my deleting 2FA code from my phone. Of course, it took time to pass conditions for verification procedure. At the end I could restore the full managment of my account
October 8, 2025
Reply from Nexo
Dear Dmitry,
We appreciate your feedback and are pleased to hear that our Help Center team was able to assist you in restoring full management of your account. We understand that the verification process can require some time, yet it remains an essential step to ensure that account access is granted only after a thorough confirmation of identity.
Our objective is to maintain an efficient and secure process while upholding the highest standards of customer protection. Your experience provides valuable insights that help us refine our support procedures and improve overall response efficiency.
We are glad that you have regained access to your account. Our team remains available through the Help Center should you require further assistance in the future.
Reply from Nexo
Hello Sam,
Thank you for sharing your positive review. We are constantly doing our best to improve our products and services. Please do not hesitate to share your opinion and look for our assistance whenever you need.
Thank you for your support. We highly appreciate it.
Very intuitive and user friendly.
Very intuitive and user friendly.
Ant the passive income is very good.
October 7, 2025
Reply from Nexo
Hi David,
We're happy to hear that you found our platform intuitive and user-friendly. We appreciate you noting the passive income benefits. Thank you for your feedback.
Quick responce !
October 6, 2025
Reply from Nexo
Hi Chen,
We appreciate your feedback and are pleased to hear that our response time met your expectations. Our team remains committed to delivering swift and efficient assistance to ensure a seamless experience for our clients!
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