NH Hotel Group Reviews 

Terrible hotel and staff……
Stayed in NH Dortmund for Christmas 2022 for 7 nights. First room lights didn’t work and terrible rattling from the air con and the fridge. Moved to another room at an additional cost of 10 euros a night can you believe it. Walked in to the second room with two empty water bottles in show and no tea or coffee. No water coming out of the shower, curtains hanging off the rails. Two single duvets for a kingsize bed, remote for tv didn’t work so replaced four times. Only one English speaking channel for a 7 night stay! Terrible coffee which was always cold. Never a manager on site. I’ve since emailed 11 times in the last five weeks and have been promised a refund and contact from the manager. To date nothing. Come on M Boegermann, get your priorities in the right order and speak to your paying customers and stop ignoring us.

Why do you go to hotels? To sleep. So, the bed is important. The bed here at NH-hotels Copenhagen was awful. The matress was extremely hard. We both had problems falling asleep due to that, and we both woke up unrested and with back pain. I had to take two kinds of pain killers to get rid of it. The bed in our room was kingsize, the duvet was ordinary and was double, which can be a bit warm. There were no other options in the room. The pillows were synthetic and thick. The sheet was not long enough so at the pillow end it lacked 20 cm.
The staff was friendly. The food was ok. The coffee was bad. And the scrambled eggs had a very bad taste.
In my opinion not at all a 5 star experience. Not value for the money.

We stayed in Havana at the NH Capri, the hotel is dated, but, it has some nice features, large Lobby and entertainment in the evening.

They have staff challenges, on three occasions we tried to get coffee and beers from the bar, it took ages, so we went to a bar over the road!
On arrival front office staff said we could exchange monies at reception, the next day when we tried they said no.

At breakfast, so many staff and managers in the dining hall, you can't get to your food, very little meat.

Only one small bottle of water on arrival, not replenished after that, same with showers jell and toilet roll.

Two out of the three lifts not working on out final day.

Hospitality really does need to meet and exceed customers expectations, especially when they are 45 minutes walk to the town.

Our accomodation was at NH Brussels form the 12th Dec 2022 until 15th Dec 2022 Louise which we booked through Booking.com, the hotel was of a reasonable standard along with the breakfast, the problems encountered where we had no hot water in our room or hotel and our toilet was blocked for 24hours which they could not resolve as they had no maintenance workers on site and also the lift did not work on our floor so had to keep walking up and down 1 floor which is not a big problem if your are of good health which i am not, and the toilet we could use for 24 hours was in the basement and we were on the 7th floor, we bought it to the hotels attention but they were not interested in rectifying it, we have taken the issue and up with Booking.com and they say you have not responded to there request

Antony London

Prague Carlo IV. Charged twice for the same booking. Unbelievably disgustingly rude reception manager Jan. who accused me of being a liar and asked me to produce bank statements to prove I payed booking up front! Although I had E-mail confirming this! Asked me to described who checked me in then stated that person Ahmed wasn’t on duty then! Lol. Refused to give his managers name! Utterly disgusting little man. Had to go through U.K. customer service. No apology/ No refund as yet. You couldn’t make this up! Two night stay ruined.

booked into superior double room (room423) in NH Carlina, Turin Italy, should be of 24m, but barely 18, with not even a single draw or shelf to put your belongings in. The bedside is a stool where a small telehpone is placed on it.

This hotel company charged me twice for my booking and now they don't answer nor refund! Very bad service! They hold my money for more than 2 weeks already and still no reply. Their customer service is saying they can't do anything and they don't have any contacts apart from email.
Dear NH Hotels please tell me how long should I wait for my money?

Toilet broken; air-condition malfunctioning; wedding party destroyed ambiance.

Very good experience today at NH Hotel Amistad Murcia. Front of house staff are kind, helpful, and professional. This is true in particular for Pedro who went the extra mile to ensure we had a smooth trip.

The worst hotel in Amsterdam. Fake promises made about service 24 X 7. The staff is racist and misbehaves with people of colour. First day we were given a room which is was dirty and there was chewing gum stuck to the phone, upon complaining, the staff did change our room but later told my husband “we think you stuck the chewing gum and dirtied the room” (like we had nothing better to do and did that just to be shifted to another room in the same category😒)My husband was mistreated by a woman named Caroline at the front desk just because he asked for a water bottle as it was late at night and Im pregnant so did not want to risk an infection from tap water. She told my husband that we wouldn’t die if we drank out of taps as we are indians.

The room was quite dusty, and it was clear cleaning had missed a few spots. For example, there was a dirty napkin in the otherwise clean bin - this was a bit strange.
I was unfortunate to leave behind my dress in the wardrobe when leaving, but the reception didn't seem to care when I phoned them, and did nothing to help search for it (I phoned them to ask more that 4 time). I finally received an email saying that they had not found the dress. I guess the cleaning staff either didn't check the wardrobe after our departure, or they stole it themselves - either way; staff didn't seem to care and I have lost an expensive dress.

I experienced scam while reservation and payment with guest reservations, ended up paying 180 euros when advertised as 132 euros. The hotel receptionist and manager knew very well what was going on when I complained and were very rude, joining in the dishonesty. I had to cancel my credit card. Very untrustworthy hotel. They did not even give me a receipt. All lies

Absolutely terrible. We didn’t get the room we booked. The electricity went and despite being told the hotel was full another room was found. No phones in the rooms no room service and dirty furniture broken. One English language channel on tv. Expensive. Worst hotel experience in a long time. Do not stay here to enjoy Madrid

They say they have a price match guarantee but wouldn't price match to Hotels.com because "the payment conditions are different". Painfully slow pigeon hole English on their website chat function to even get this information. Very poor customer experience.

This company is HORRENDOUS! Due to the pandemic myself and a group of 23 other girls have obviously been unable to travel.. our flights were cancelled to Marbella on our group and unable to travel.
The NH Marbella hotel unsympathetically would not refund or even PART refund a booking over £3311!!!
They said ‘they looked online and we could still travel if we booked new flights”.. how is this a decision w few people could make on behalf of 24 other girls?!
We were then offered to redeem the booking up until 31st Dec. Do they really think a group of girls are going to travel to Spain during a time like this?! They are basically saying risk your life or lose your money. All 24 of you. Not only will the weather be awful when it’s potentially safe to go later in the year but we have just seen how quickly quarantine can be imposed on travellers back into the UK.. ITS NOT SAFE!! Since this, we enquired about alternative dates just to see if there would be a price difference, they have said that there is a difference in fee and we would have to pay AN ADDITIONAL £1344!!!!! What the actual?! It’s a total JOKE! And daylight robbery. I totally understand this is a difficult time for businesses but to not even be slightly compassionate to extend the vouchers to next summer and honour the original price.. or offer partial refund is absolutely DISGUSTING!!

I do not recommend a single person stay here.. it is obviously ran by people with not a single moral in sight and do not care about their customers.

The hotel charges for everything on top which is not cheap- e.g parking is Eur15 per night (which is not mentioned upfront), for better wi-fi, there is a charge (otherwise it won’t work during peak/evening hours on the phone), no water bottles in the room, Eur20 fine per swimming pool towel - unless deposited back to the reception etc etc. Wish they were more transparent with the charges upfront at the time of booking!

Very nice hotel in Vienna. Good food, excellent service and nice rooms.

Never booking with NH Hotels ever again. I can't get a refund because of COVID-19, because the hotel claims everything in Romania 'is as normal, we can work here perfectly'.

I am from The Netherlands. From the Red Zone. Flying to Romania means I will have to stay in state isolation for 14 days anyway. NH Hotels says corona is no reason to cancel the booking and took 200 euro's from my creditcard. Stay away from NH Hotels!

Rewards point approach absolutely unclear and not in line with basic standards of the industry. I needed to book a long stay for work, they assured me on the phone I would have been rewarded (20 days, almosto 3k spent, expected around 200 points, roughly 200€ in value). When i asked for them they told me there was A LINE among other 400 in terms & conditions where it stated that you can collect points from the SECOND stay, while booking service and nh rewards website were NEVER saying that. Absolutely unaccettable from a serious company. Room was also very dusty and i suffered from allergy for the whole period. Avoid absolutely

Stayed two times in this hotel and was always happy with the service!