Horroble company. Have not sent my order out after a week and don’t bother replying to their emails. Will never order from them again and completely ruined a baby shower I ordered it for.
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See what reviewers are saying
Delivery time slightly slower than other websites, took 2 weeks from order to arrival. Overall contents of box was good value, although unfortunately didn't come with one of the nice wooden teething t... See more
I started using nibbling teethers with my first daughter who absolutely loved them and we couldn’t go anywhere without! I’ve just had my second daughter and we are now using the cute stylish personal... See more
Right from start to finish my experience of purchasing from Nibbling UK has been fabulous! Super fast delivery and one very happy teething toddler. Very quick in responding to both emails and m... See more
Company details
Written by the company
Nibbling is a London based company offering a collection of stylish and safe Baby Accessories. Since 2013 our designs are playful, versatile and colourful – not only safe for children to teeth on but also fashionable. Nibbling – the ultimate baby accessories…dummy clips, teething toys, personalisation, BIBS and Hevea soothers and more.
Contact info
144-146 Kings Cross Road, WC1X 9DU, London, United Kingdom
- customerservice@nibbling.co.uk
- nibbling.co.uk
We bought two dummy clips which are…
We bought two dummy clips which are excellent. They have a really sturdy clip, well designed and pretty! They were recommended by a friend and I have already recommended them to my other mama friends.' I will definitely be using Nibbling again.
June 19, 2022
Reply from Nibbling Baby Accessories
Dear Sally. We love you!
Thank you for your kind review. Our products are made with the highest quality of materials available and thoroughly tested in third party laboratories. We are so happy you like them.
Keep Nibbling
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Order process was easy
Order process was easy. Notified as every process is completed.
Only dropped a star with the cost of delivery.
June 19, 2022
Reply from Nibbling Baby Accessories
Dear Fiona. Thank you for your kind message. We do our best to keep our customer posted with the progress of the orders.
We do offer free shipping for orders over £50.
Keep nibbling!
Sent the incorrect item and now I’m…
Sent the incorrect item and now I’m struggling to get hold of them for a refund or the correct item to be sent
June 19, 2022
Reply from Nibbling Baby Accessories
Dear Kate. We are so sorry you got the wrong size of product. We have seen that you have contacted us just two days ago. Our customer service will contact you tomorrow to send you the correct size.
Again many apologies.
Great selection and service
Great selection and service. Order arrived timely.
June 2, 2022
Unprompted review
Reply from Nibbling Baby Accessories
Dear Michael
Thank you for your message and your compliments.
Keep Nibbling!
Gorgeous gifts
Great service, my emails were answered quickly as well as the product arriving on time! Love the dummy clip and teether that I bought for my friend! Will definitely buy from these guys again 👍🏼
June 1, 2022
Unprompted review
Reply from Nibbling Baby Accessories
Dear Eadie. You made our customer service team day!
Thank you, it means a lot to us!
Keep Nibbling
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Great service!
My friend recently had a baby, I gifted her some Nibbling products, and they have been a big hit! Great customer service and great products!
June 1, 2022
Unprompted review
Reply from Nibbling Baby Accessories
Dear Sarah
thank you so much for your message, it means a lot to us!
Keep Nibbling!
Wonderful products delivered quick and efficiently!
I recently purchased some wonderful Nibbling goodies for a family friend, and they absolutely adored them! Nibbling were quick and efficient at making sure the products arrived on time. I would fully recommend purchasing from them!
June 1, 2022
Unprompted review
Reply from Nibbling Baby Accessories
Dear Megam
We are very proud of reviews like your one. THANK YOU SO MUCH!
I will pass the message to the team.
Keep Nibbling!
Nephew loves them!
I recently gifted my nephew some Nibbling goodies and he absolutely loved them! The team were amazing at making sure everything arrived in time for when I travelled to see him.
May 31, 2022
Unprompted review
Reply from Nibbling Baby Accessories
Dear Rea
Thank you so much for your review. It means a lot to us.
We are glad that your nephew loves our products.
Keep on nibbling!
Nibbling Customer Service Team
This company is a scam
This company is a scam! Paid for an item off them over two weeks ago, and also paid £5 for 48 hour delivery.
Not received the item, not received any dispatch notification or any other correspondence apart from the order receipt.
I’ve tried emailing them, I’ve filled out their customer service contact sheet on their website. Ive messaged them through their Facebook page and even tried the owners WhatsApp link and yet no one has responded to me.
I’ve spoken to quite a few other people they have done this too as well.
Just look at their other reviews on trustpilot!
Im now in the process of reporting them to trading standards.
Avoid at all cost!
May 28, 2022
Unprompted review
Reply from Nibbling Baby Accessories
Dear Mr Boyle.
We deeply apologize for your distress. We experienced delay with the shipment of your order. I believe you are now in contact with our owner who provided you with the tracking number. You should receive the item shortly but happy to give you a full refund.
Nibbling is a small business and has been operating since 2013 with thousands of happy customers. We thrive to do our best and we are sorry we let you down.
Nibbling Customer Service
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Beautiful products, great gifts, beautifully packaged
Beautiful products, beautifully packaged! I bought a number of items from Nibbling for my friend who has just had a baby and she absolutely loved them. Thanks for the great customer service, you were very helpful.
May 25, 2022
Unprompted review
Reply from Nibbling Baby Accessories
Dear David
we are delighted that also dads love our products.
Thank you so much for your review. It means a lot to us.
Nibbling Customer Service Team.
Absolutely awful company
Absolutely awful company. So not buy or use them. I have emailed 5 times now and have had no reply.
I’ve also done some research in to the company and the item they are seeking have actually been deemed unsafe with lots of hazzards posed to babies and young children! AVOID
May 6, 2022
Unprompted review
Reply from Nibbling Baby Accessories
Dear Lauren. We sincerely apologise for what happened and I have just contacted you via email. I am also sorry it took us a long time to reply to this review.
I can assure you that the safety of babies is our primary concern and our products comply to all UK and EU regulations.
Kind Regards
Nibbling Customer Service
packed in too small envelopes
packed in too small envelopes, the original packaging inside was damaged and the letters crumpled
April 1, 2022
Reply from Nibbling Baby Accessories
Dear Karen.
Apologies for the late reply. We are sorry that the external packaging was damaged. I believe the dummy should be fine as it is in a plastic holder. Nibbling is an official retailer of Bibs and the envelopes come from them. We will pass your comments.
Beautiful product and lovely packaging…
Beautiful product and lovely packaging so many to choose from and fast delivery and a very helpful team.
March 31, 2022
Reply from Nibbling Baby Accessories
Dear Joanne
Thank you so much for your review. It means a lot to us.
We are a small business and we thrive to provide the best service to our clients.
Nibbling Customer Service Team.
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Hevea pacifier 3-36
Good quality of products. Especially:
Hevea pacifier 3-36 months, highly resistant to bites. My little one bites the dummies and I have to change them every week. This one is for now (3 weeks) with no hole or damage. I really recommend.
March 14, 2022
Colour I ordered wasn’t available but…
Colour I ordered wasn’t available but customer service contacted me straight away and sorted quickly.
March 8, 2022
Reply from Nibbling Baby Accessories
Dear Adele
We are very happy that we were able to find an alternative but must of all that we have a happy customer.
Thank you so much for your review. It means a lot to us.
Nibbling Customer Service Team.
It is taking too long to arrive.
March 6, 2022
Highlands
I’ve had some nibbling products from family/ friend and they’ve always been nice. However, recently tried to buy some on the website only to find out they don’t deliver to the Scottish highlands! I live on the Isle of Skye where there is a bridge and regular deliveries with no problem so this was extremely disappointing
February 13, 2022
Reply from Nibbling Baby Accessories
Dear Lydia. Many apologies again.
We have contacted you directly and we have discussed with our logistic partners as well.
Nibbling Customer Service
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Such a beautiful rattle and teether
Such a beautiful rattle and teether, i am amazed how my baby held it easily
February 13, 2022
Great products available
February 12, 2022
Terrible customer service and response
Terrible customer service and response!
Still waiting for a reply on my 3 emails asking where my order is. Been 2 weeks and still nothing. Even though the automatic email they send say they will reply within 2-3 working days. No tracking number for my order and no updates, happily take my money out my bank though.
February 10, 2022
Unprompted review
Reply from Nibbling Baby Accessories
Dear Elle.
We are terribly sorry for the delay and for our late response. We had some delays in productions but I hope that you are enjoying the personalised dummy clip.
All the best.
Nibbling Customer Care team.
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