While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Order has been sitting in a sorting facility in Australia for well over a week now with no further updates on when it might be arriving to me in Melbourne. I’ve emailed Nicole support multiple times w... See more

Rated 1 out of 5 stars

Fantastic service and range, quick delivery. However, they have a points reward system for loyal customers. I have built up a considerable amount of points (Over £100 worth) but there is no way to cla... See more

Rated 5 out of 5 stars

Once again you have excelled in your customer service. I ordered 14 tubs of snus on the Thursday morning and I received them on the Fri lunchtime, this is why I keep ordering from this company. I don'... See more

Rated 5 out of 5 stars

So initially after my order (I got next day delivery), I was shocked to not have received anything the next day. However my troubles were soon removed when I got an email explaining they were out of s... See more

Company details

  1. Tobacco Supplier

Written by the company

Offering a wide range of quality nicotine pouches and pods across the UK at affordable prices.


Contact info

3.0

Average

TrustScore 3 out of 5

111 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All round great service

All round great service. Good prices, fast postage. They even threw in a tub of pouches I couldn't get with my last order because it was out of stock. They remembered, which is great customer service. Thank you!

January 19, 2022
Rated 5 out of 5 stars

This has been one of the best…

This has been one of the best experiences I have had when it comes to purchasing nic online. The website was easy to surf through and had almost everything in stock. I was very surprised about that as other stores sell the same brands for a higher price and most times are out of stock. The delivery was also very quick. Couldn’t be more happier. Definitely buying from here again

January 17, 2022
Unprompted review
Rated 4 out of 5 stars

Perfect

It’s was perfect experience but I was having a problem with the delivery, until now I didn’t receive my items

October 26, 2021
Rated 5 out of 5 stars

Best distributor by far

Best distributor by far. Nothing but the best and exceptional service. I would recommend this to all my friends and family.Nico plug always is always perfect and it has 100% from me.

October 14, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service and quick delivery every time. I highly recommend Nico Plug as they are very reliable and competitive on price too. I’ve bought from them for over a year and would go anywhere else.

October 6, 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Always a wide range of products available at incredible prices. Delivery is fast and on time, every time. In addition, the customer service is exceptional. I don’t think there’ll ever be a need to shop elsewhere for nic pouches.

August 19, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look