The customer care is quick to respond when there was an issue with my payment online and when I enquired when the rest of my order would be arriving. The quality of the items is very good and all... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
1st time using Nisbets. I wanted to buy an Air conditioner unfortunately delivery took sometime but this was not Nisbets fault. it turns out this was all down to the UK. I will also add customer ser... See more
Company replied
Very easy to make an order, goods are of good quality, and delivery's super fast. There was only one issue. Upon delivery, one of the items was out of its original box, and parts of it were scattered... See more
Company replied
Went into the Nisbet in Cork a couple times, both have great experience, very helpful and friendly lady at the checkout counter. Also, made phone call to an item that needed to wait 5 weeks before del... See more
Company replied
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You were out of stock and it went to…
You were out of stock and it went to back order. But it arrived fast enough. Thanks
June 23, 2026
Reply from Nisbets Ireland
Thank you for your message. I’m glad to hear the order arrived in time despite the backorder situation.
We appreciate your understanding and your feedback.
I ordered a 5ltr flask which came in…
I ordered a 5ltr flask which came in good time but it was extremely badly packaged. When it arrived the box was opened & it was clearly thrown around in transit because the plastic on the lid was broken.
All this really needed was bubble wrap of something to keep it secure. It could have been avoided.
I needed it for a very long day event & couldn’t bring it even though I had it ontime!!!
June 23, 2026
Reply from Nisbets Ireland
I’m very sorry to hear about this, and I want to apologise for the condition the flask arrived in. I completely understand how frustrating this must have been, especially as it was needed for an important event.
I can see that the team have already arranged a replacement, which is good to hear. In the meantime, please accept our apologies for the inconvenience caused the packaging should have been sufficient to prevent this from happening.
Thanks for bringing this to our attention, and we’ll ensure this is reviewed to avoid a repeat
Colm Nisbets Ireland
Speedy Delivery and quality of product
June 15, 2026
Reply from Nisbets Ireland
Thank you so much for your kind feedback.
Fast service and delivery.
June 22, 2026
Reply from Nisbets Ireland
Thank you so much for your kind feedback.
Reply from Nisbets Ireland
Thank you so much for your kind feedback.
Only received half of my order
Only received half of my order, 3 weeks on & no communication as to when remaining items to be delivered.
June 11, 2026
Reply from Nisbets Ireland
Hello
I am sorry for the inconvenience caused and for the lack of communication regarding the remainder of your order.
I completely understand your frustration, especially given that it has been three weeks without an update. We will contact you today with a full update on the outstanding items and expected delivery.
Thank you for your patience, and again, I’m very sorry for the delay.
Colm Nisbets Ireland
Reply from Nisbets Ireland
Thank you so much for your kind feedback.
Reply from Nisbets Ireland
Thank you so much for your kind feedback.
Quick turnaround for delivery and kept…
Quick turnaround for delivery and kept up to speed on despatch etc.
June 21, 2026
Reply from Nisbets Ireland
We are so glad to hear you had a positive experience with our delivery and updates. Thank you for your feedback!
Ordered wrong size changed immediately…
Ordered wrong size changed immediately no hassle whatsoever got them next day and they picked up the return, fabulous service
June 21, 2026
Reply from Nisbets Ireland
Thank you so much for your kind feedback.
We’re delighted to hear that everything went smoothly with your order and exchange, and that the collection and delivery were hassle-free. It’s great to know our team could assist quickly and efficiently.
We really appreciate you taking the time to share your experience, and we look forward to helping you again in the future.
Prompt delivery and competitive prices 👍
June 18, 2026
Reply from Nisbets Ireland
Thank you so much for your kind feedback.
Fast efficient good value
June 18, 2026
Reply from Nisbets Ireland
Thank you so much for your kind feedback.
The freezer is not displaying the…
The freezer is not displaying the products.
We received it on Monday morning.
We plugged it in on Tuesday evening.
And the problem is not cooling from the first using day.
Very disappointing
June 18, 2026
Order received in two portions and all…
Order received in two portions and all was in working order. in a timely fashion.
June 10, 2026
Reply from Nisbets Ireland
We're happy to hear that your order arrived in a timely fashion.Thank you for your feedback!
STOP SENDING EMAILS AFTER I MADE A…
STOP SENDING EMAILS AFTER I MADE A PURCHASE.
I KNOW WHERE TO FIND YOU "IF" I NEED TO USE YOU AGAIN. ITS SO ANNOYING
June 17, 2026
Reply from Nisbets Ireland
Hello
Apologies for any inconvenience caused.
We’ve now updated the email preferences on your account as requested. Please note that changes to our mailing lists are scheduled in advance, so it can take up to 30 days for this update to take full effect.
Colm Nisbets Ireland
Delivery was very prompt
Delivery was very prompt. Receiving item so quickly after placing order was brilliant
Object was as described.
June 17, 2026
Reply from Nisbets Ireland
We are so pleased to hear you received your item quickly and that it was exactly as described. Thank you for your wonderful feedback!
Bottle cooler doesn't work!!!
I bought a bottle cooler last Friday, it hasn't worked since it arrived and still no replacement! Unbelievable! No service call, shocking service
June 17, 2026
Reply from Nisbets Ireland
Apologies for what has happened. I can see that a service call is scheduled for today to address the issue.
We understand your frustration, especially as the bottle cooler has not been working since delivery. This is not the standard of service we expect to provide.
Thank you for your patience while we get this resolved
Colm Nisbets Ireland
Excellent service from ordering to…
Excellent service from ordering to invoice to delivery and the freezer is spot on
June 17, 2026
Reply from Nisbets Ireland
We're so happy to hear you had such a positive experience with us! Thank you for your kind words.
Reply from Nisbets Ireland
We're happy to hear that. We appreciate your kind words.
My experience was when I walked in the…
My experience was when I walked in the main door to be welcomed with a smile.
Staff take the time to help you make the right and better choices amazing people
June 10, 2026
Reply from Nisbets Ireland
We're so glad you felt welcomed and that our staff provided excellent assistance. We appreciate your kind words and positive feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.