The customer care is quick to respond when there was an issue with my payment online and when I enquired when the rest of my order would be arriving. The quality of the items is very good and all... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
1st time using Nisbets. I wanted to buy an Air conditioner unfortunately delivery took sometime but this was not Nisbets fault. it turns out this was all down to the UK. I will also add customer ser... See more
Company replied
Very easy to make an order, goods are of good quality, and delivery's super fast. There was only one issue. Upon delivery, one of the items was out of its original box, and parts of it were scattered... See more
Company replied
Went into the Nisbet in Cork a couple times, both have great experience, very helpful and friendly lady at the checkout counter. Also, made phone call to an item that needed to wait 5 weeks before del... See more
Company replied
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bottle cooler doesn't work!!!
I bought a bottle cooler last Friday, it hasn't worked since it arrived and still no replacement! Unbelievable! No service call, shocking service
June 17, 2026
Reply from Nisbets Ireland
Apologies for what has happened. I can see that a service call is scheduled for today to address the issue.
We understand your frustration, especially as the bottle cooler has not been working since delivery. This is not the standard of service we expect to provide.
Thank you for your patience while we get this resolved
Colm Nisbets Ireland
Excellent service from ordering to…
Excellent service from ordering to invoice to delivery and the freezer is spot on
June 17, 2026
Reply from Nisbets Ireland
We're so happy to hear you had such a positive experience with us! Thank you for your kind words.
Reply from Nisbets Ireland
We're happy to hear that. We appreciate your kind words.
My experience was when I walked in the…
My experience was when I walked in the main door to be welcomed with a smile.
Staff take the time to help you make the right and better choices amazing people
June 10, 2026
Reply from Nisbets Ireland
We're so glad you felt welcomed and that our staff provided excellent assistance. We appreciate your kind words and positive feedback!
I ordered a small number of products…
I ordered a small number of products but the item that I wanted the post did not arrive. There was no explanation or communication why the main item did not arrive beyond receiving an adjusted invoice by post.
It was very wierd.
June 10, 2026
Reply from Nisbets Ireland
I’m very sorry to hear about your experience and for the lack of communication regarding your order.
That’s certainly not the level of service we aim to provide. We understand how frustrating it is when the main item you ordered doesn’t arrive without any prior notice or explanation, and we apologise for the inconvenience this has caused.
We will have a member of our team reach out to you directly as soon as possible to investigate what happened and ensure this is resolved for you.
Thank you for bringing this to our attention, and again, please accept our sincere apologies.
Colm Nisbets Ireland
Reply from Nisbets Ireland
We are so pleased you enjoyed our quality materials and prompt delivery. We appreciate your kind words.
Amazing and super fast delivery.I …
Amazing and super fast delivery.I ordered wrong product but the changed for me no problem.
June 10, 2026
Reply from Nisbets Ireland
Thank you so much for your kind feedback!
We’re delighted to hear that your order arrived quickly and that our team was able to help you with the product change without any hassle that’s exactly the service we strive to provide.
We really appreciate you taking the time to share your experience
Great communication and Great service…
Great communication and Great service higley recommend,
June 10, 2026
Reply from Nisbets Ireland
Thank you so much for your kind feedback!
Item required was easy to find and…
Item required was easy to find and order. Order dispatched promptly and delivered by delivery service at indicated time.
June 10, 2026
Reply from Nisbets Ireland
Thank you for your great feedback!
We’re really pleased to hear that you found the ordering process easy and that your delivery arrived promptly as scheduled. That’s exactly the level of service we aim to provide.
We appreciate you taking the time to share your experience
Reply from Nisbets Ireland
Thank you for your great feedback!
Very Happy with the product
Very Happy with the product, ordering, price, service and delivery of the 40 litre Burco
June 10, 2026
Reply from Nisbets Ireland
Thank you for your great feedback!
Reply from Nisbets Ireland
Thank you for your great feedback!
Reply from Nisbets Ireland
Thank you for your great feedback!
Reply from Nisbets Ireland
Thank you for your great feedback!
Reply from Nisbets Ireland
Thank you for your great feedback!
We ordered a small water boiler for an…
We ordered a small water boiler for an event and it showed up the next day almost. The boiler works great and saved us a headache further down the road.
June 10, 2026
Reply from Nisbets Ireland
Thank you for your fantastic feedback!
We’re delighted to hear that your order arrived so quickly and that the water boiler worked perfectly for your event
We really appreciate you taking the time to share your experience
No response to DOUBLE CHARGE
Ordered 2 parasol covers.
Despatched separately.
Billed with 3 invoices for 4 covers.
Emailed Nisbets requesting refund for excessive charges.
Still awaiting response
June 8, 2026
Reply from Nisbets Ireland
I’m very sorry for the confusion and frustration this has caused.
I can see that our team responded to you yesterday, and a refund has now been arranged for the duplicate order.
If there’s anything else we can help with, please don’t hesitate to let us know.
Colm Nisbets Ireland
Very good company and product
June 10, 2026
Reply from Nisbets Ireland
Thank you for your great feedback!
Superfast delivey
The item I ordered was in stock and available for next day delivery and it actually arrived the next day. Superfast delivery. I'm very impressed. So refreshing to come across a reliable service.
June 16, 2026
Reply from Nisbets Ireland
We are so glad to hear you had such a positive experience with our delivery service. Your kind words mean a lot to us!
Absolutely unreal service 8 weeks I…
Absolutely unreal service 8 weeks I made an order all items in stock
I'm still waiting for two hair dryers the other items all came and different levels of time and the level of customer service is a disgrace with awaiting back order and from the UK will take 10 working days there after unreal and no updates that's the standard response to the 4 emails I have sent and still no updates
So latest update the item now won't be here till mid July
A shambles of customer care and any bad reviews get the generic replay let's wait and see if they turn up in July but going by there level of service and delivery i won't let my customers down by promising them any update with the level of service Nisbets provide
June 16, 2026
Unprompted review
Reply from Nisbets Ireland
Please accept our sincere apologies for the delay and for the experience you’ve had to date we completely understand your frustration, and I’m very sorry for the lack of updates and inconsistent delivery times.
This is certainly not the level of service we aim to provide.
I have raised this with our team as a priority, and a member of our team will be in contact with you today to provide a full update on your outstanding items and ensure you have clear and accurate information going forward.
Thank you for your patience, and again, I apologise for the inconvenience caused.
Colm Nisbets Ireland
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.