Nissan 

Nissan Juke 2016

1. ac is blowing warm air after the most recent service.
2. last service i had issue with car remote and was told that they replaced the battery but seems like it didn't solve the issue and they cant do anything about it. I replaced the battery again at home at it solved it.
3. i have tyre gauge prompt in my dash lighting up. the service team thankfully checked the tyre pressure and was told not to worry and ignore the light as they cant seem to remove it. i tried pressing buttons around after using dr google and the light got cleared. you'd expect that being a nissan service centre, they would have known better and at least put in effort to resolve issues but they seem not bothered that much.
4. for the last 2 services, the simple process of resetting the "km-to-go" before the next service is due is not done so it seemed like im always over it but in reality its not. yes i know its a small thing but its recurring and shouldn't there be a checklist to follow so such small thing will be taken care of? makes me doubt if the checks that they said they're doing during services is actually done properly.
very poor quality of service and disappointing.

I have owned a 2018 Versa and a 2022 Sentra. I am done with Nissan ! Forever !! I was done with them after the Versa and their horrible CVT Transmission. Supply of vehicles was very bad during COVID and my wife needed a new Car. I wanted to buy her a Corolla but couldn't find one so settled for a Sentra. Sentra has been nothing but problems many of them electrical and the dealership fights you every step of the way on fixing them. Car also had a recall for tie rods ends with no fix ! This company is unbelievable ! Done done done with Nissan !

Nissan UK Customer Service seem to be overwhelmed. My car broke down a month ago, is covered by warranty but not heard anything for over 3 weeks. No calls or emails acknowledged, no updates, case has been 'escalated' but still no response and seems there is no one in Nissan to complain to or who cares. Very poor customer service.

I bought a new Nissan Qashqai and have had this car for less than 3 years. I was out shopping and when I was ready to drive home and tried to start my car the display screen told me that my key could not be found. The day before it warned me that the key battery was low so I assumed the car key battery had died. I tried multiple times to start the car whilst holding the key against the start button on the car. Although the car made one or two strange sounds it never did start and appeared to totally shut down. I then went off to find a shop where I could buy a new battery for my key fob and replaced the battery with the new one. Unfortunately when I returned to my car I found that this did not fix the problem and the car would still not respond when I tried to start it. I then phoned the local Nissan dealer to ask advise and was advised to phone the RAC, I did this and was told they were busy but would get there ASAP. 5 hours later at 10pm they turned up and the RAC guy was excellent, he immediately guest that the problem was the main car battery had died. After doing some tests his equipment confirmed that the car battery had died and needed replaced. I was very disappointed to find that my car battery had died and needed replaced after less than 3 years of use. It was also extremely annoying that the car display screen advised me that the problem was the key battery. Another annoying element of this experience was that at the time I tried to start the car I had 2 of my windows open and was unable to close them due to the fault. This meant that I had to sit in my car from 5pm until 10:40pm during a very cold night.

Would not recommend Nissan to anyone considering! We purchased our pathfinder 8.5 years ago, and during this time, we have faced issues with the transmission, engine, and many more. The cumulative cost of repairs has amounted to between $20,000 and $25,000, a significant sum considering the initial purchase price of the car wasnt too far off that price when it was brand new.
To exacerbate matters further, we have been informed that an additional cost of approximately $10,000 is required for further repairs on the car (with no guarantee that it will resolve the issue). Customer service has also been extremely poor. There is a real failure on the part of the company to uphold its advertised product and service standards.

Whoever tell me something I'm planning to love Nissan brand during the whole life not only because me myself had at least 3 Nissan cars, but also because this Japanese brand is number one according to some ratings.
It doesn't even matter which car type you prefer hatchback, crossover, sedan - whatever. If you buy something from this brand you should be convinced of the complete safety, durability and quality.

Bought Navara pickup from Nissan dealer. Garage aware of known DPF fault which was not identified to me at purchase. Travel cost of repairs now standing at £2000 after 4 return trips from Shetland to Aberdeen. Dealer contacted on several occasions where I have been informed, it was my doing for buying said vehicle with defect and it was not up to them to inform me prior to sale of any faults. In short, beware, Nissan will sell you vehicles with faults and if you don`t discover them, tough luck. Stay well clear.

good, I had a good experience

Took my car to Eltham Nissan, They tried to charge 1500 for simply changing one coil pack. In the same bill they tried to charge me 687.00 to replace the front brakes and disc, and another 687 for the rear brake pads and disc giving me a bill of over 2500. Of course I went off, the service department was rude and not customer friendly. I explained that I already know that it cost just over 400 for a complete set of brake both front and back, and 78 for the coil, so please justify 2500. In the end, the service manager came and solved the problem. Please be careful when taking your cars to be serviced, they prey on people not knowing anything about cars.

Brought Nissan Qashgai Teckna epower
1 month ago, a week ago car would not start, RAC came out and felt problem with battery. Since then it has refused to start 3 times, another visit from RAC. Now boot will not open only manually. Nissan have told me that cannot look at car until 30th. I was told to take vehicle to quick fit re Battery but they were unable to change battery as not qualified as high voltage cables near. Have gone from being really pleased to high concerns with this car and Nissan. It is now 3 weeks since Nissan at Ilkeston have had car in for repair!!! Specialist Electrician was supposedly going to look at car on Tuesday, called into Nissan 6th July for a update ( tried calling but no one answers phone, GUESS WHAT they still do not know what is draining the Battery, my advise is if you are thinking of purchasing a Qashqai E Power THINK AGAIN!,
Update on my Nissan E power
It is now 5 weeks, still haven’t got my car back because THEY STILL DO NOT KNOW WHAT IS WRONG WITH IT, Nissan customer service USELESS takes over 1 hour to speak to someone and they say they will call me back, THEY DO NOT, Dealership at Ilkeston, exactly the same, cannot get through to anyone and when you do “ They don’t know anything” told weeks ago that they are getting in specialist to look at it, now told person is off for 2 weeks!! What is happening in this country? No One Appears to care anymore

I purchased nissam magenite xv only 6000km run but each and everytime i m facing the issue. Now music system not working android system not work rear camera not work on back gear, wiper fog not working. Side window not working. It meams wrost of money.when i call they told visit to service center but this is not fair that people visit again and again

My experience is always great at Nissan service department… they get a ten in my book!

My niece bought a new Nissan and got Approved signed all the paperwork got the keys and drove it for 14 days and now there asking for the car back and for them to revoke the contract . Shame on you Nissan . She and her bf put Down a lot of money and you broke her heart . This was her first car . I will make sure that the papers and new station know about this .

We have had 3 Nissan Murano’s over the last 10 years worth $150k and I would never recommend this to anyone because having to deal with the finance department is actually a joke. The latest one we have had a balloon payment of 15k and they refused to let us pay in payments instead not answering our calls or emails. Through the covid period they wanted to repossess it and giving us replies of you don’t meet criteria?? But happy to take payments monthly prior to this.
All arrogant people who don’t want to deal with your complaints either!

I have an Nissan Leaf for several years now, and I can tell you that I am very happy with it. Although the battery started degrading, the car performs well, with little to none money invested in it. And to be honest after all these years, a second battery for it, maybe even an upgrade, is not that bad.

The ‘Nissan promise’ is, sadly, plain untrue. My new Nissan Qashqai has been with Nissan for 11 days now. It is undrivable (power steering failure), but because I managed to get it to the Nissan garage without calling Nissan Assist (I happened to be near the garage!) they have point blank refused to give me a courtesy car because I didn’t ‘follow procedure’. I am now renting a car from Hertz entirely at my own expense. Not only will I never buy a Nissan again (obviously) I will actively be a negative marketer for all things Nissan for the rest of my life (obviously). Well done Nissan, you saved a little money by stiffing me! 🙄

We have a Nissan Navara and have had this for 3 years.
When we purchased from new we told the advisor that this was going to be used for small journeys with 1 or 2 long trips a month.

We continue to use this for smaller short journeys and drive on the motorway 1 or 2 a month. Pretty much without exception most months we get DPF errors and this then needs a regen in the dealership.

So far this has been covered however we are unhappy that this will continue going forward and is clearly a design issue as we have other Diesels that do not experience the same issue and are only used on short journeys.

Three weeks ago the dealership raised this with Customer Care (After the last time we did this they did not bother getting back in contact) funnily enough this time Customer Care has still not replied on the numerous calls to chase this we are told the case manager is not in....

We shall be going to small claims court to get some action.

I advise you do not get a Nissan.

We bought an T32 X-Trail and had problems during warranty with the power boot getting stuck open, however they could not replicate the problem when it went in to the dealer. Once out of warranty the dealer advised new struts at £1700 and to ask Nissan UK for parts as goodwill due to very low mileage and just out of warranty.

We asked Nissan UK who immediately said they would repair the car as goodwill. The case manager took weeks to contact us and would not return calls. We went through several case managers as there are staff retention problems. The car was allegedly "safe" to use however I was injured by it and ended up in hospital. Andrew Humberstone (CEO of Nissan UK) was contacted and he failed to respond or even address the safety issue which is a concern.

5 months later it went in the dealer still with Nissan UK saying it would be repaired as goodwill and a hire car was provided. Communication was poor and we had to constantly chase for updates and calls were not returned. Nissan lost control. The call centre then likely moved to India and major problems occurred and customer service nose dived to an arrogant stance.

After 9 months of our car being in the dealer and £8500 in car hire fees Nissan UK said they would no longer repair the car as goodwill claiming the repair would be over £14500 and more than the car is worth and to return the hire car the next day. They were challenged over this as it is simply untrue and I asked for a review. They then said that their technician had noted damage (chipped paint) on the struts and then used this as an excuse not to give goodwill. It was pointed out that on a video from the Nissan dealer that they admitted they would damage the struts/chip the paint following advice from Nissan UK technicians as they tried to diagnose the issue. The dealer quoted £2-4k to repair the boot, a huge difference from what Nissan said. Despite the video evidence showing damage was caused by the dealer who was following Nissan UK technician advice, Nissan UK washed their hands of the matter.

Andrew Humberstone never responded to complaints, the dishonesty by his staff or the injury caused by following their advice the car was safe to use. Nissan UK lied about the car being a write off and they refuse to let me see the technician reports.

The call centre has moved to somewhere in India based on the names used however they fake their location to either Sunderland or France when they phone you and it can change in a matter of minutes.

I will never buy another Nissan as the Customer Promise that is mentioned when you buy the car is not worth the paper it is written on. Customer Service is incompetent at best and constantly dishonest. They claim to record to phone calls which I asked for to help prove the amount of times I was promised repairs as goodwill. Unsurprisingly Nissan claim they do record calls but don't keep them.

Avoid Nissan cars and dealers. They obviously have a problem with honesty and integrity in their Customer Service department and are quite willing to alienate loyal and repeat customers under the new regime led by its current CEO.

I bought a nissan juke in 2017 with 6.000 on the clock i had it for 5 years looked after it . And then at 36.500 miles on the clock the engine went so got intouch with my local Nissan car garage were I got the car from in Middlesbrough they didn't want to know they said take it up with Nissan so I did and still nothing . What iv read and heard is on the Nissan engine the 1.2 zigtec in the juke pulsar and qushqai the is a common fault were fuel gets into the oil and this is happening over years it doesn't just happen. Iv still got the car it's in a garage in billingham they have it over a year and they can't get it sorted . If I could give nissan no stars I would and I would tell everyone do not buy a nissan never ever . Thank you nissan for nothing.

Recently bought a new Nissan Juke on the United Kingdom the sat nav is very out of date. Went back to dealer unable to help. Nissan said contact dealer mmmmm did not expect to have to use Google in my 3 month old car