Nissan 

Customer service is terrible!
Purchased my new car in 2017 and wonderful service couldn’t fault. (Full of salesman promises) Air con was to be all checked and re-gassed and fully serviced as new!
January 2018 returned to Nissan due to faults with the electrics, apparently was due to battery. Replaced with new battery at my expense.
May 2018 first MOT carried out and a service at an extortionate cost. Also informed that my Car Health Check -
1. Air con needed attention. Rated RED for efficiency and temperature.
2. Front brakes. RED (no explanation)!!!
I questioned this Air Con and explained that the system was checked and serviced when I purchased the car and should not be faulty. Apparently I had no written proof of this and so that was null and void!
The brakes were RED When telephoned for an explanation, I was informed “oh don’t worry then, it’s only for information purposes!
Also at this time I was instructed that my Warranty was running out and if I didn’t sign there and then for another year, it would be too late to extend.
Explaining that I couldn’t physically afford to at that moment in time, I was bullied into putting the cost onto a credit card there and then as I would miss the opportunity to do so at a later date.
Within 2 days I learnt this was utter rubbish and then started the long battle to cancel the extended warranty and fight for a refund. (There was an option for a 10 month payment plan) the salesman instructed me that there wasn’t!
I eventually received the refund after almost 3 months and countless telephone calls!
Within a few days of the service, a warning light started illuminating. (Usually part of a service) I called Nissan and was informed it was not part of the service!
Several days later another warning illuminated, apparently this also was also not part of the service!
I paid £269 for a service on my car!
FOR WHAT EXACTLY?
Just taken my car (for this years)MOT and service to another garage. Utter shock and fuming that the MOT has an urgent advisory that the battery clamp is totally missing!
Called Nissan and apparently that was fitted in January 2018 and would no way be an error of their excellent mechanic!
They are not accepting responsibility and someone else is at fault! I can not say who because Nissan are the only garage that have lifted my bonnet and fitted a battery.
Nissan will order me a replacement clamp at the cost of £40.00!
There customer service is non existent, they are patronising and totally unhelpful.
I would never purchase another car from them!
They are not even worthy of one star!

It would seem that people have been very unlucky with Nissan. Both times I have been to the Nottingham dealership I have been looked after very well, especially by Laura and, more recently, Steve. I know they are sales people and, as such, will do almost anything to get a deal, but I have always been met with honesty and good advice, showing me the different options and giving me time to decide without any undue pressure. When I bought the first car, there was a slight delay in its delivery and I was offered a car to tide me over. I would definitely recommend.

Just letting everyone know don't buy a nissan they are crap cars and the manufacturer knows it I have a 2013 nissan car with just 100000 miles on it and just had to put a sealed transmission from nissan 3275$ and got no help from nissan my car at only 5 years old is worth 100$ lol so just letting everyone know DONT buy nissan!

I had a fault on my sat nav / radio unit in my 2015 Xtrail, which I reported with 1 day before the warranty ran out. My local dealer attempted to fix it with a software upgrade and said if it didnt work I would be ok because it was reported within the warranty period. It did not work so I took it back a few days later and the dealer checked with Nissan UK who declined to accept it was a warranty claim as it was beyond the time. I naturally expected it to be covered because I fulfilled my side of the contract by reporting the issue inside the warranty period. Despite this being perfectly clear and factual Nissan UK were simply sarcastic and dismissive, and if you complain someone else from their team simply phones you and says the same thing, and tell you its final and you have no-one else to raise it with. Simply appalling attitude and evasion of responsibilities. They hold customers in contempt and they have now lost someone who was a repeat purchaser as I will never buy another Nissan knowing they are like this if you have problems.

It seems ever since the alliance with renault quality has dropped.
My nissan titan pickup truck destroyed its front differential 10 K after warranty expired. fixed that my self then rear seals started leaking on to rear pads. during a snowstorm the truck lowered its electic windows and i had an igllo to sit in on the way to work!
so no more Nissan products back to honda toyota for me.

Paid for the upgrade for the sat nav. It has been under construction for almost a year. A little slow for a company that claims to be on par with technology. Asked for a refund.

Booked my car with Motorline Nissan Reading for a wheel bearing replacement - big mistake.

Called on 20/04/18 at 11:26. Conversation lasted for 19 minutes - they have taken all the details, transferred me to their parts department to check what exactly I need and then back to book my car in.

Received confirmation messages and reminded the vehicle was booked in on 25/04/18 at 12:00

After driving 50 minutes and 20 miles to the dealership, was surprised to find out that nothing has been ordered at all and the car was only booked for some simple check. Obviously I had no need in the "checking" my vehicle so asked to raise a complaint and drove back 50 minutes and 20 mils.

The complaint was raised. At least what the lady at the desk told me then... I am positive - keep waiting for someone to come back.

On the whole, my general experience with Nissan lately can be only described as fiasco, total fiasco. As someone has mentioned in their review here - I would give minus star if it was possible.

If i could rate a minus star i would... Avoid Nissan - Bolton (Perry's) at all costs... We paid a deposit for a car on a Saturday (got the Reg number and photo of the car as it was at another depot) Neil told me the car would be transferred over that week for us to go and look at before we took the car, the following weekend no phone call to say the car was there, so i rung and got told Neil was with a customer and he would ring back- no phone call back, So i rung again with the same replie. I then rung Sunday morning to be told Neil was off and that the car definitely wasnt on site, at this point our old car was being picked up the following day as it was sold. I rung again a couple of times over the Monday and Tuesday to be told he was in meetings or with customers and he would ring back- you guessed it no phone call.... by this time our old car had gone my partner with no car to get to work had to take the time off work, i rung back and stayed on the phone until i got an answer.. The manager Richard Bradley came on the phone to tell me the car had been bumped on the forecourt so we couldnt have that and they where trying to find me another car which i thought was abit weird. As we ordered Grey and diesel they couldnt find the same spec and colour. As i complained to Richard that we hadnt had a phone call back and my partner was now without a car he said he would upgrade the car to a Tekna at no extra cost to us so i accepted. Later on got a call saying they had found one- Blue and petrol.... i asked if they where joking as i had ordered Grey and Diesel... so they started to look again, it was now good Friday and they rung, this time someone called Gordon who said to me " we are sorry we sold your car" i was fuming as now they had lied to me on top of everything else... the thick idiots hadnt even filled Gordon in with what was going on... seems the communication between the staff was as good as with customers. Just before i said i wanted my money back he said we have found you a car.... it was silver????? so he started the search again. I had to ring back Saturday morning to find out what was going on, Gordon answered and said "good timing your car is on its way in" so i got the reg off him why i had a look at it.... it was the old bloody model when i had ordered the new shape. So i had had enough and just went into the shop to be greeted with, "well its bank holiday anyway so we cant get you a car until at least Tuesday" at that point my Mrs had been without a car two weeks!!!!
"we will get Richard to ring you in the morning"
he didnt the coward, Gordon rung and said "look there is nothing we car do, you will have to take your money back" _
great customer service Nissan- Perrys....
Neil Hassall and Richard Bradley are completely useless, terrible at there jobs, you need to re think your training and Staff employment criteria.

Nissan - W3 0RZ
I have recently swapped my BMW to Nissan and this is my first year I am using the Nissan service in Concord Road, Western Avenue,W3 0RZ. Shockingly bad customer experience. They offered me a car whilst my car is being services. But guess what when I arrived the car was not available. I left my car to be serviced anyway. Not much wrong just new tires and disc pads but 2 days later they still have the car. You cannot get through to them. Even when I got through after 2 hours calling they could not tell me if my car is ready so I am still waiting for someone to call me. Shocking. TRY OTHER GARAGES CANNOT BE WORST.

I have recently purchased a Nissan Navara only 18 months old have had a problem with Truckman top, took it to WR Davies at Stafford on 23rd Feb I was told it was covered under Nissan Warranty and parts needed to be ordered possibly 7 - 10 days for parts to arrive ?. I emailed the garage yesterday no reply, I contacted by phone this AM to enquire if parts arrived I was informed that the parts possibly may arrive today or in next few days, I have Friend with same problem same garage he has been waiting since before Christmas. Contacted Truckman today problem solved within 2 hours ! Informed Tops guaranteed for 3 years the garage could have told me this. Is it the case that you have to take your vehicle to the dealer you purchased from to get work done under warranty, I actually purchased the vehicle privately, surely it still has the remainder of the 5 year warranty and is it not the case that any Nissan dealer garage could repair the vehicle under warranty , very disappointed with service from garage in Stafford I hope I have made the right choice in choosing Nissan if this is the level of service I may receive in the future.

Disappointing response from Nissan following a clutch needing replacement on a car less than 3 years old and driven only around 12000 miles

Driven by one careful driver from new and it is not covered under the manufacturers warranty.!!!!!! Very Disappointing Indeed

It appears people have been very unlucky with Nissan issues..Do appologise but i have been absolutely amazed/happy and so lucky in deciding to purchase a Nissan 1.2 Note ..Superb all round driver satisfaction with comfort/control/confidence in a very well put together piece of machinery with cheap tax/insurance and very good mileage (mpg).Then on top of this i visited my local Nissan for check up and service/brakes.Customer service was amazing,as was the staff who explained everything even the mechanic sent me pictures whilst seeing to my car with explanations....Appologise i could go on loads.........just give Nissan a go

1)Resale value is high
2)Cars run for more than 3 years
3)Parts are cheaper than Ford,Jeep, etc
4)Fits your budget

Terrible customer service. My 2016 Titan XD is broken from the factory! Climate control and drivability issues that are obvious but Nissan is just plain lazy!!!

They see the problems but refuse to address them. The Dealer Technical Specialist(whatever that is)is like a chimpanzee on a football. No codes given by OBD equals no problems say chimps. Stay away from Nissan

Do NOT Purchase a Nissan Qashqai 1.2 dig-t
Common problem with the oil rings and pistons which then require a new engine.
Took our Nissan Qashqai to dealership for a service in August 2016. We were advised that vehicle was losing an abnormal amount of oil and to return in 3000 miles.
We returned to dealership in December and the workshop staff investigated further as the vehicle was still losing too much oil. The cause was found to be incorrectly fitted piston rings (a fault with this particular type of engine, due to poor design). The technician determined an engine replacement was required on 27th December 2016 and this was subsequently ordered. This has now been fitted, but I have lost all faith in the brand and the car that I purchased brand new in 2015.
I have attempted to communicate with Customer Service department and they have been unhelpful and rude throughout the entire process and has refused to pass me onto a manager at any time.
I specifically purchased a brand-new vehicle as I did not want to have to worry about any potential issues with a vehicle over the term of the agreement.
Unfortunately, this has not been the case and I have had to go back and forth regarding this issue and if it was not for the service manager in dealership, who took pity on me, I would have been left without a vehicle over the Christmas period.

Awful treatment by Nissan (not bassetts dealership) and this is a common fault caused by poor design by Nissan.