Nissan 

Purchased a Nissan Juke in July 2018 from a Sandicliffe dealership in Loughborough. This year despite 3 visits to site and numerous telephone calls today I have had to call out the RAC because neither of the electric keys would work THIS ISTHE FOURTH TIME THIS YEAR WITH EXACTLY THE SAME PROBLEM

I purchased a Nissan Pathfinder 3 years ago, perfect service history and very well maintained which came out of warranty this year Feb 2020 and only has 43,000 Km. There is slight fraying in one of the panels of the driver seat. I have just been informed after a week of notifying Nissan and having to do the follow-up call that this will need to be repaired at my own expense. This is very disappointing as this is not a cheap car, and I would expect my leather seats to wear better as the car is only 3 years old. I would have thought some sort of good will gesture would have been suggested. I offered to meet half way. Very disappointing .

Unresponsive website with interface that looks ancient

May this be a warning to anyone thinking od buying a Nissan Teckna. I bought a Brand New Teckna in Nov 2019. Whilst driving it a few weeks ago the DPF light came on, so I managed to book the car into Nissan Charles Hurst in Mallusk. I was informed I might have to pay for this , which I thought no way, It's only 7 to 8 months old and has less than 7000 miles on the clock. When I arrived to pick the car up the receptionist informed me that i would have to pay £170 which is discounted for fixing the DPF warning light.I Then asked for the manager, a man of the name Declan Teggart, one of the most arrogant, obnoxious with no customer skills person i have ever met. He said to me that I was driving the car too slow and that I need to give the car a good burst of speed and stop driving on short journeys to clear the DPF. I can't believe he said such a thing, he was wanting me to speed. I informed him that i stick to the speed limits, and if thats the case the DPF light will be coming on again. Absolutely disgraceful from Declan Teggart, and he's a manager.I had to pay £170.00 for work to be carried out on a car with less than 7k miles and not even a year old
.Signed GW

l

Extremely poor service.
Never opt this vehicle.

I had a 2014 Nissan Pathfinder and that pile of poop had a transmission issue and a air condition they could never fix all at 150 KMs after 3 years. Meanwhile, I was driving the Toyota Highlander for 10 years and racked up 300KM and never had the any major issues. I hate Nissan and traded it in for a 2020 Highlander

Door spot welds cracked. Nissan refused to fix this. Car was 6 years old.

Right now not my cup of tea. Try with other automobile that is lower prices and better quality of breaking systems

I had a 05 Nissan Pathfinder that gave me serious radiator cross contamination with the transmission. I had to do the repairs on my own because Nissan said it was out of warranty. I looked for the least expensive repair shop to repair my Nissan . This issue soon after went into class action after my repairs but because my repairs were not to the qualify amount that Nissan applied for the refund amount they still refused to help me . I have own two pathfinders in my life and I can honestly say DO NOT BUY A NISSAN . Tell your friends to stay away from all the products Nissan does not care at all for there customers. I was left in the dark with this matter . There quality has disappeared.

I had a full service. Not a service I accepted , no detail paper work to explain what they don for the money we pay for them. Totally disappointed.

I have had 3 maxima's, 3 Altima's, 1 sentra, and 1 -1976 Datsun 200sx .and never had much trouble with them.

I've had Nissan Altima 2006 with a transmission problem, now I have Nissan Sentra 2015 also with a transmission problem, I think I've learned my lesson this time.
Google "Nissan with transmission problems", and you will see how many complains, you'll also find lawsuits.

Do yourself a favor and look elsewhere, there are plenty of good options out there with reliable cars.

We've been a Nissan family for 8 years, and have had terrific relation ships with our salespeople, dealer management and service teams. Nissan is by no means perfect, but they recover well and take care of issues when they come up. Our first Nissan was a Sentara and although basic it was very reliable and fun to drive. Since then we've had a Murano, two LEAFs and two Rogues. They've all been fairly flawless. We always get the serviced one at the dealer although we buy tires @ discount tire. My daily driver is a Rogue SL and it's fantastic, great for hauling the teenagers around or going to Home Depot. My Rogue has tons of cargo space and it gets 33mpg on the highway. My rogue was over $4k less then a similarly equipped VW Tiguan or Toyota Rav4. No brainer.

It's important to remember that reviews on trustpilot.com are overwhelmingly negative, most of which are written by people who've had a bad experience and do not represent actual customer experience or sentiment. My $0.02. :)

In under four years and of course the car was just out of warranty the air con packed up (£800 to repair due to a design fault) and then the battery, common faults Nissan know about but choose to ignore! Terrible customer service once bitten! I will never buy Nissan again buyer beware!

Don't buy Nissan, even worse if you buy at caetano power in Lisbon ...
Because of the engine light that turned on and off, I took my Xtray 2017, 3 times and it went:
1. I called because I had a warning to change the oil and the engine light turning on and off. As the car was 6 months after the last review they said it didn't need to. Since the light wasn't on when I took it, they said they couldn't know what it had. The conclusion was, there is nothing to repair.
2. They did a reset of I don't know what, get out of there and days later ...light is back on ...
3. Now it has resulted in a repair of almost 700 €. A sensor is missing and they don't even know where it comes from ... It's been a week and we only know that someday the sensor will arrive. We asked a lot but not even an answer. If the sensor has already been sent, if they know when it arrives, if they know where it comes from, why it takes long, they know nothing, and just say: wait.

Everything happened in the last month in a car under 2.5 years, an automatic and full version of xtray ...
As if they don't care and nobody answers, never.
Not a solution, not a car, not a date, nothing, we only know that it will cost almost 700 €.

Honestly it's a lack of respect and it is a very very bad and expensive product because. Every year you have to spend an average of 2000 € on repairs ... yes, even if it's new.

My name is Alberto and the car is at Nissan de Benfica

Olá
Não comprem Nissan, ainda pior se compram na caetano power de Lisboa...
Por causa da luz do motor que ligava e desligava, levei a minha Xtray 2017, 3 vezes a assim correu:
1. Liguei porque tinha um aviso para mudar o azeite e a luz do motor ligava e desligava. Como o carro tinha 6 meses depois da ultima revisão disseram que não precisava. Como a luz não estava ligada quando o levei, disseram que não podiam saber o que tinha. A conclusão foi, não tem nada.
2. Fizeram um “reset” de não sei o que, sai dali e dias depois volto a ligar-se...
3. Agora resultou numa reparação de quase 700€. Falta um sensor que eles mesmos nem sabem de onde vem... Jà tem uma semana e a gente só sabe que algum dia o sensor chegara. Preguntamos muita coisa e nem uma resposta. Se o sensor jà foi enviado, se sabem quando chega, se sabem de onde vem, porque tarda, nada, eles não sabem nada, e só aguardar.

Tudo esto no ultimo mês numa viatura com menos de 2.5 anos, uma x-tray automática e full...
Como se for pouco a gente liga e ninguém responde, nunca.
Nem uma solução, nem uma viatura de assistência, nem um data, nada, só sabemos que custará quase 700€.

Honestamente é uma falta de respeito e um produto muito muito mau e custoso porque cada ano tens que gastar em media 2000€ em reparações... sim, inclusive se é novo.

O meu nome é Alberto e a viatura esta na Nissan de Benfica

I have leased through Nissan the past 8-10 years. I got married last year to someone in the Navy and now we are being restationed to Japan. When my husband turned in his leased vehicle to Mazda, he was not charged a single dime for any “excessive wear” or a disposition fee as IT IS NOT OUR CHOICE to move. I am SO disappointed that I am now being charged $673.19 for a CHIPPED (not cracked as it states) windshield and a disposition fee. It is absolutely outrageous that you are still charging for something out of my control. Do I think I should pay $359 for a CHIPPED windshield, absolutely not. The chip was about 1-2inches wide and the entire windshield does not need to be replaced. Additionally, $395 for a “disposition fee” that is out of my control is just pitiful.

Brought a Nissan car from a dealership, car ended up in the garage more then I had it in 6 months. When I tried to return it best they offered was to take the car and give me 3 grand off another one! Customer service useless and so are their dealerships never have another one of their cars again!

Nissan is SOOOOO TERRIBLE! I will NEVER buy or lease a car from them again! The Nissan Finance customer service is a JOKE! I had faxed information to them for wear on my car. Weeks later I got my statement with the full price of the wear that I already fixed! Called Nissan and she said I had faxed it to the wrong number??? Oh so your saying your information on your OWN nissan email is wrong cause I faxed the number that you gave me! Like what the heck??? Had to fax it again. Keep in mind that it cost like eight dollars to fax and I did it twice. I should have just paid for the wear instead of having to call them every day and keep faxing them crap. She tells me that my fee would only be up to $395. BULLLL CRAP. Called back and the lady did not even put my new fax in my account. They DO NOT tell you the truth they lie to you and are sneaky. Do yourself a favor and buy a TOYOTA they last longer and better cars anyways. My nissan car was trash!!

Nissan Canada is a terrible Company. Absolutely zero customer care. Head Office is a mangled mess. No one is running the business. Completely out of touch with their customers, they have out sourced their customer care dept. to a telemarketing firm that knows nothing about cars or Nissans. Concentrix handles customers complaints. Then they do nothing. No one at Nissan HO gives a hoot about the consumers. Nissan senior management has their heads buried in sand and only care about their bonuses. Never, never buy any Nissan product. If you own one now get rid of it fast.

Like any other car-company they have their flaws (Mainly on the mechanics trying to make a little extra on the client's expense... Sadly i'm yet to encounter any car brand without a few of them) - But if one is smart enough to avoid those few the rest is 5 stars.