This store offers a nice selection of products, and their website is appealing with reasonable prices. However, my online shopping experience hasn't been great. Every time I ordered, it took several d... See more
Company replied
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See what reviewers are saying
The reviews here are what encouraged me to take a chance with this shop. The prices are good, shipping with a decent courier (not evri, thank god) with a quick confirmation email and dispatch.... See more
Company replied
One of the best online African supermarkets/stores. Made a large order to them back in late April and they fulfilled every single expectation. Some items they couldn’t add into my order and they immed... See more
Company replied
I ordered a case of Palm drink. It arrived within the estimated time frame. The order was well-packaged and arrived safely. The products were as described and I'm very pleased with the order. The drin... See more
Company replied
Company details
- Grocery Store
- African Goods Store
- Fruit and Vegetable Wholesaler
- Meal Delivery
- Online Food Ordering Service
Written by the company
We are an online retail store targeted towards selling Africans and Caribbean products.
Contact info
Basingstoke Road, Reading, United Kingdom
- 07903222334
- admin@niyis.co.uk
- niyis.co.uk
Reply from niyis.co.uk
Hello Delilah,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
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Good Customer Service
Good Customer Service. The delivery man was very polite and professional.
February 1, 2024
Reply from niyis.co.uk
Hello Mary,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Great but don’t advertise discounts if they don’t work
The last star is for the false advertising on discounts. I’m told to provide email and get a discount but when I input the discount code on checkout it’s not valid. Apart from that, everything ordered is always top notch
January 10, 2024
Reply from niyis.co.uk
Hello Aisha,
Thank you for your feedback and for acknowledging the quality of our products. We’re glad to hear that everything you’ve ordered has met your expectations.
We apologize for the inconvenience you experienced with the discount code. We assure you that our intention is never to mislead our customers. Sometimes, technical issues can occur, and we are always here to assist in resolving them promptly.
We can confirm that our customer service team reached out to you and this was sorted out. Your satisfaction is important to us, and we appreciate your understanding.
Kind regards,
Niyis Team
Arrived on time and quality products.
January 8, 2024
Reply from niyis.co.uk
Hello Hilton,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Excellent service
Excellent service, quick, and of great quality, especially the Uha came fresh and green. Will recommend.
January 11, 2024
Reply from niyis.co.uk
Hello F-London,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction. We will greatly appreciate your referrals and recommendations.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
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Very neat packaging
Very neat packaging. Received my foodstuff fresh in Aberdeen. thank you Niyis.
January 10, 2024
Reply from niyis.co.uk
Hello Eunice,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
The turmeric was very fresh and great…
The turmeric was very fresh and great quality
Thank you
January 2, 2024
Reply from niyis.co.uk
Hello Stephano,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Reply from niyis.co.uk
Hello Friend of Ted,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Vgood service.
Thank Niyis your store is great it is like a real mini Africa from great ingredients, beauty and household goods from the Caribbean and Africa.
January 8, 2024
Reply from niyis.co.uk
Hello Ekudiyio,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
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I love your services 😍
I love your services 😍, reliable and easy purchase online!.
Love ❤️ it
January 8, 2024
Reply from niyis.co.uk
Hello Mariama,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Excellent delivery services.
January 8, 2024
Reply from niyis.co.uk
Hello David,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
NICE .....ONE KEEP IT UP
January 8, 2024
Reply from niyis.co.uk
Hello Adewale,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Perfect online store to buy your foodstuffs.
December 12, 2023
Reply from niyis.co.uk
Hello Ruth,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
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Thank you the products are great and…
Thank you the products are great and the service is amazing. Thanks.
December 11, 2023
Reply from niyis.co.uk
Hello Olive,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Good selection of products
Good selection of products. However l ordered 2 bottles of rum and they were sent in a plastic bag with a layer of bubble wrap round them. Amazingly one survived the Royal Mail the other did not. So for a small (200ml) bottle of rum it cost me over £32 with carriage and VAT(this is added to the carriage aswell). If they had been boxed they might have both survived.
Since writing the above l have been contacted by the store and informed l will get a refund for the damaged item. Very friendly staff. Great customer service.
December 4, 2023
Reply from niyis.co.uk
Hello Terry,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Fresh items
December 5, 2023
Reply from niyis.co.uk
Hello Olubanke,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
I have tried other African groceries…
I have tried other African groceries store but I keep coming back. Niyis is just the best
December 11, 2023
Reply from niyis.co.uk
Hello Olajumoke,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
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THEY TRIED THEIR VERY BEST TO MAKE IT RIGHT
UPDATED:
Thank You BC for the courtesy call today.
I was called by the CEO, and I understand the process of investigation, and he mutually understood my concerns and the offer I was making to him. I am happy that a resolution was found.
I will be sending you the items through the post, hopefully, on inspection, it will make more sense to you.
However, I really do appreciate the time and effort the Founder of this company went through in bringing this to a close and finding an amicable solution for both parties.
I really do appreciate it. My last review has changed since, as there is a positive update to write about.
Yes, I will be shopping again, as their Yams and Plaintains are super fresh. I have given him a 5* from a 1*, because, BC really did try to make it right. Although he didn't believe me to begin with, isn't the issue, as sometimes pictures aren't always clear. But hopefully, when he sees the products he will understand.
Niyis has protocols to protect themselves and customers, this is important in all business. I respect that. Great lessons learned all around.
Thank You Niyis!
December 9, 2023
Unprompted review
Reply from niyis.co.uk
Hello Justina,
We will try to reply to your review in different parts.
PART 1: Regarding the duration we've been in business.
Your affirmation is wrong, we are not sure where you got this information from, however, our business has been in the market for 3 years not 10 years.
PART 2: Regarding the expiry date on the products.
What you said doesn’t have any backing and is borderline defamatory. We would never do such a thing and our customers know this fully well, as we put trust and integrity at the centre of our business.
These products you are talking about come already packaged from our supplier and all the information on the package comes from them. There is simply no way for us to change an expiry date on a product.
PART 3: As we already explained to you on the phone and via email, from the pictures sent by you, we can’t see anything wrong with the items. Also, please allow us to assure you that we would never intentionally send out to a customer a product that is not fit for consumption. Apart from the moral side of this, there would be no gain for us, as we try to build a relationship based on trust with our customers to ensure they will return to use our services. Nonetheless, we offered to raise an investigation for these products as this is normal procedure. As explained to you these items would have been sent back to the supplier and they would have raised an investigation and make their conclusions. This has nothing to do with us. The investigation on the products wouldn't have been done by us, it would've been done by the supplier, so it's not on us to decide if the items are good for consumption or not, it's for the supplier to decide as they are the ones who put the product on the market for sale and we are just selling it on our website.
Even more, we also offered to copy you in all communications with our supplier for transparency.
PART 4: We mentioned we are unable to take back open products, only because you suggested you will send it back and we should refund you. However, this is not the procedure in this case. While opened products can’t be returned if a customer changes their mind, in your case you were complaining about something, which needed to be investigated, and so we will need those products in order to do so.
PART 5: We do indeed request customers to pay the return fee initially. This is only because in a situation where the items are deemed as fit for consumption by the supplier, we won’t be able to refund you, and so us paying for the return fee will only complicate matters. However, we explained to you, that this shipping fee and the cost of the products would be refunded to you fully if the investigation concluded that the items were not good for consumption.
As already mentioned to you, we did not receive any communication from the bank regarding the money for your order.
However, should we receive any message from the bank, we'll be absolutely happy to provide them with all the details needed for them to investigate and reach a conclusion on this situation.
It is sad indeed that our African mentality ‘someone is always ready to take advantage of me’ is not allowing you to see the truth in this situation and make you go against us, when we truly haven’t done anything wrong. Proof of this is the fact that most of your review is based on false information, which we are sure is not intentionally done, but unfortunately there are those (you in this case) who would allow themselves to post untruthful information about someone else (us in this case) based on what they think and not on a real understanding of the situation. Just because you do not understand the procedure in this case or you choose not to believe us when we say that an investigation will be raised with the supplier, doesn’t mean that we’ve done something wrong. Nonetheless, if you decide to take us up on our offer of raising an investigation, we are still happy to do so.
Kind regards,
Niyis Team
Reply from niyis.co.uk
Hello Ben,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Reply from niyis.co.uk
Hello Richards,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
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